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    <title>MongoDB Jira</title>
    <link>https://jira.mongodb.org</link>
    <description>This file is an XML representation of an issue</description>
    <language>en-us</language>    <build-info>
        <version>9.7.1</version>
        <build-number>970001</build-number>
        <build-date>13-04-2023</build-date>
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<item>
            <title>[SERVER-35607] No such file or directory src/mongo/db/storage/wiredtiger/wiredtiger_kv_engine.cpp 267</title>
                <link>https://jira.mongodb.org/browse/SERVER-35607</link>
                <project id="10000" key="SERVER">Core Server</project>
                    <description>&lt;p&gt;After a disk problem the server has shutdown and cannot be restart.&lt;/p&gt;

&lt;p&gt;When I try to start I get the following logs:&lt;/p&gt;

&lt;p&gt;&lt;tt&gt;2018-06-14T20:03:18.179+0000 I CONTROL &lt;span class=&quot;error&quot;&gt;&amp;#91;initandlisten&amp;#93;&lt;/span&gt; MongoDB starting : pid=6 port=27017 dbpath=/data/db 64-bit host=6aa3f69ecb52&lt;/tt&gt;&lt;br/&gt;
&lt;tt&gt;2018-06-14T20:03:18.180+0000 I CONTROL &lt;span class=&quot;error&quot;&gt;&amp;#91;initandlisten&amp;#93;&lt;/span&gt; db version v3.4.1&lt;/tt&gt;&lt;br/&gt;
&lt;tt&gt;2018-06-14T20:03:18.180+0000 I CONTROL &lt;span class=&quot;error&quot;&gt;&amp;#91;initandlisten&amp;#93;&lt;/span&gt; git version: 5e103c4f5583e2566a45d740225dc250baacfbd7&lt;/tt&gt;&lt;br/&gt;
&lt;tt&gt;2018-06-14T20:03:18.180+0000 I CONTROL &lt;span class=&quot;error&quot;&gt;&amp;#91;initandlisten&amp;#93;&lt;/span&gt; OpenSSL version: OpenSSL 1.0.1t 3 May 2016&lt;/tt&gt;&lt;br/&gt;
&lt;tt&gt;2018-06-14T20:03:18.180+0000 I CONTROL &lt;span class=&quot;error&quot;&gt;&amp;#91;initandlisten&amp;#93;&lt;/span&gt; allocator: tcmalloc&lt;/tt&gt;&lt;br/&gt;
&lt;tt&gt;2018-06-14T20:03:18.181+0000 I CONTROL &lt;span class=&quot;error&quot;&gt;&amp;#91;initandlisten&amp;#93;&lt;/span&gt; modules: none&lt;/tt&gt;&lt;br/&gt;
&lt;tt&gt;2018-06-14T20:03:18.181+0000 I CONTROL &lt;span class=&quot;error&quot;&gt;&amp;#91;initandlisten&amp;#93;&lt;/span&gt; build environment:&lt;/tt&gt;&lt;br/&gt;
&lt;tt&gt;2018-06-14T20:03:18.181+0000 I CONTROL &lt;span class=&quot;error&quot;&gt;&amp;#91;initandlisten&amp;#93;&lt;/span&gt; distmod: debian81&lt;/tt&gt;&lt;br/&gt;
&lt;tt&gt;2018-06-14T20:03:18.181+0000 I CONTROL &lt;span class=&quot;error&quot;&gt;&amp;#91;initandlisten&amp;#93;&lt;/span&gt; distarch: x86_64&lt;/tt&gt;&lt;br/&gt;
&lt;tt&gt;2018-06-14T20:03:18.181+0000 I CONTROL &lt;span class=&quot;error&quot;&gt;&amp;#91;initandlisten&amp;#93;&lt;/span&gt; target_arch: x86_64&lt;/tt&gt;&lt;br/&gt;
&lt;tt&gt;2018-06-14T20:03:18.181+0000 I CONTROL &lt;span class=&quot;error&quot;&gt;&amp;#91;initandlisten&amp;#93;&lt;/span&gt; options: {&lt;/tt&gt;}&lt;br/&gt;
&lt;tt&gt;2018-06-14T20:03:18.397+0000 W - &lt;span class=&quot;error&quot;&gt;&amp;#91;initandlisten&amp;#93;&lt;/span&gt; Detected unclean shutdown - /data/db/mongod.lock is not empty.&lt;/tt&gt;&lt;br/&gt;
&lt;tt&gt;2018-06-14T20:03:18.434+0000 I - &lt;span class=&quot;error&quot;&gt;&amp;#91;initandlisten&amp;#93;&lt;/span&gt; Detected data files in /data/db created by the &apos;wiredTiger&apos; storage engine, so setting the active storage engine to &apos;wiredTiger&apos;.&lt;/tt&gt;&lt;br/&gt;
&lt;tt&gt;2018-06-14T20:03:18.440+0000 W STORAGE &lt;span class=&quot;error&quot;&gt;&amp;#91;initandlisten&amp;#93;&lt;/span&gt; Recovering data from the last clean checkpoint.&lt;/tt&gt;&lt;br/&gt;
&lt;tt&gt;2018-06-14T20:03:18.458+0000 I STORAGE &lt;span class=&quot;error&quot;&gt;&amp;#91;initandlisten&amp;#93;&lt;/span&gt; wiredtiger_open config: create,cache_size=3477M,session_max=20000,eviction=(threads_max=4),config_base=false,statistics=(fast),log=(enabled=true,archive=true,path=journal,compressor=snappy),file_manager=(close_idle_time=100000),checkpoint=(wait=60,log_size=2GB),statistics_log=(wait=0),&lt;/tt&gt;&lt;br/&gt;
&lt;tt&gt;2018-06-14T20:03:18.573+0000 I - &lt;span class=&quot;error&quot;&gt;&amp;#91;initandlisten&amp;#93;&lt;/span&gt; Assertion: 28595:2: No such file or directory src/mongo/db/storage/wiredtiger/wiredtiger_kv_engine.cpp 267&lt;/tt&gt;&lt;br/&gt;
&lt;tt&gt;2018-06-14T20:03:18.581+0000 I STORAGE &lt;span class=&quot;error&quot;&gt;&amp;#91;initandlisten&amp;#93;&lt;/span&gt; exception in initAndListen: 28595 2: No such file or directory, terminating&lt;/tt&gt;&lt;br/&gt;
&lt;tt&gt;2018-06-14T20:03:18.581+0000 I NETWORK &lt;span class=&quot;error&quot;&gt;&amp;#91;initandlisten&amp;#93;&lt;/span&gt; shutdown: going to close listening sockets...&lt;/tt&gt;&lt;br/&gt;
&lt;tt&gt;2018-06-14T20:03:18.581+0000 I NETWORK &lt;span class=&quot;error&quot;&gt;&amp;#91;initandlisten&amp;#93;&lt;/span&gt; removing socket file: /tmp/mongodb-27017.sock&lt;/tt&gt;&lt;br/&gt;
&lt;tt&gt;2018-06-14T20:03:18.581+0000 I NETWORK &lt;span class=&quot;error&quot;&gt;&amp;#91;initandlisten&amp;#93;&lt;/span&gt; shutdown: going to flush diaglog...&lt;/tt&gt;&lt;br/&gt;
&lt;tt&gt;2018-06-14T20:03:18.581+0000 I CONTROL &lt;span class=&quot;error&quot;&gt;&amp;#91;initandlisten&amp;#93;&lt;/span&gt; now exiting&lt;/tt&gt;&lt;br/&gt;
&lt;tt&gt;2018-06-14T20:03:18.582+0000 I CONTROL &lt;span class=&quot;error&quot;&gt;&amp;#91;initandlisten&amp;#93;&lt;/span&gt; shutting down with code:100&lt;/tt&gt;&lt;/p&gt;</description>
                <environment></environment>
        <key id="559445">SERVER-35607</key>
            <summary>No such file or directory src/mongo/db/storage/wiredtiger/wiredtiger_kv_engine.cpp 267</summary>
                <type id="1" iconUrl="https://jira.mongodb.org/secure/viewavatar?size=xsmall&amp;avatarId=14703&amp;avatarType=issuetype">Bug</type>
                                            <priority id="3" iconUrl="https://jira.mongodb.org/images/icons/priorities/major.svg">Major - P3</priority>
                        <status id="6" iconUrl="https://jira.mongodb.org/images/icons/statuses/closed.png" description="The issue is considered finished, the resolution is correct. Issues which are closed can be reopened.">Closed</status>
                    <statusCategory id="3" key="done" colorName="success"/>
                                    <resolution id="9">Done</resolution>
                                        <assignee username="nick.brewer">Nick Brewer</assignee>
                                    <reporter username="damien.pereira">Damien Pereira</reporter>
                        <labels>
                            <label>envns</label>
                            <label>rdi</label>
                            <label>rpu</label>
                            <label>trcf</label>
                            <label>wtc</label>
                    </labels>
                <created>Thu, 14 Jun 2018 20:07:45 +0000</created>
                <updated>Tue, 4 Sep 2018 03:03:01 +0000</updated>
                            <resolved>Mon, 18 Jun 2018 13:50:12 +0000</resolved>
                                    <version>3.4.1</version>
                                                                        <votes>0</votes>
                                    <watches>6</watches>
                                                                                                                <comments>
                            <comment id="1922190" author="nick.brewer" created="Fri, 15 Jun 2018 18:37:42 +0000"  >&lt;p&gt;Hi &lt;a href=&quot;https://jira.mongodb.org/secure/ViewProfile.jspa?name=damien.pereira&quot; class=&quot;user-hover&quot; rel=&quot;damien.pereira&quot;&gt;damien.pereira&lt;/a&gt;&lt;/p&gt;

&lt;p&gt;Unfortunately, if the &lt;tt&gt;WiredTiger.turtle&lt;/tt&gt; file is that badly corrupted, it&apos;s not possible to perform a repair. That file provides the metadata that is used to interpret the &lt;tt&gt;WiredTiger.wt&lt;/tt&gt; file, which in turn is used to interpret all other &lt;tt&gt;.wt&lt;/tt&gt; files.&lt;/p&gt;

&lt;p&gt;For future reference, here&apos;s some precautions you can take to mitigate issues related to unreliable storage layers or server failures:&lt;/p&gt;

&lt;ul class=&quot;alternate&quot; type=&quot;square&quot;&gt;
	&lt;li&gt;Make sure your &lt;a href=&quot;https://docs.mongodb.com/manual/administration/production-notes/#disk-and-storage-systems&quot; class=&quot;external-link&quot; target=&quot;_blank&quot; rel=&quot;nofollow noopener&quot;&gt;underlying storage is configured in an optimal way&lt;/a&gt;.&lt;/li&gt;
	&lt;li&gt;Schedule and perform regular checks of the integrity of your filesystems and disks.&lt;/li&gt;
	&lt;li&gt;Make sure to update MongoDB to the &lt;a href=&quot;https://docs.mongodb.com/manual/release-notes/&quot; class=&quot;external-link&quot; target=&quot;_blank&quot; rel=&quot;nofollow noopener&quot;&gt;most recent version&lt;/a&gt;&lt;/li&gt;
	&lt;li&gt;Never manipulate the underlying database files in any way while &lt;tt&gt;mongod&lt;/tt&gt; is running.&lt;/li&gt;
	&lt;li&gt;Always keep up to date &lt;a href=&quot;https://docs.mongodb.com/manual/core/backups/&quot; class=&quot;external-link&quot; target=&quot;_blank&quot; rel=&quot;nofollow noopener&quot;&gt;backups of your databases&lt;/a&gt; and verify that you have a process in place to restore them.&lt;/li&gt;
	&lt;li&gt;Use a &lt;a href=&quot;https://docs.mongodb.com/manual/replication/&quot; class=&quot;external-link&quot; target=&quot;_blank&quot; rel=&quot;nofollow noopener&quot;&gt;replica set&lt;/a&gt; for improved reliability.&lt;/li&gt;
&lt;/ul&gt;


&lt;p&gt;Nick&lt;/p&gt;</comment>
                            <comment id="1921517" author="damien.pereira" created="Fri, 15 Jun 2018 05:53:28 +0000"  >&lt;p&gt;Hi Asya,&lt;/p&gt;

&lt;p&gt;We have an empty WiredTiger.turtle file with a 0 size.&lt;/p&gt;

&lt;p&gt;Do you think it could be repaired?&lt;/p&gt;</comment>
                            <comment id="1921506" author="asya" created="Fri, 15 Jun 2018 04:35:55 +0000"  >&lt;p&gt;Looks the same version and symptoms as &lt;a href=&quot;https://jira.mongodb.org/browse/SERVER-28168&quot; title=&quot;Cannot start or repair mongodb after unexpected shutdown.&quot; class=&quot;issue-link&quot; data-issue-key=&quot;SERVER-28168&quot;&gt;&lt;del&gt;SERVER-28168&lt;/del&gt;&lt;/a&gt; could you check the contents of the dbpath and the sizes of the files there? &lt;/p&gt;</comment>
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