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    <title>MongoDB Jira</title>
    <link>https://jira.mongodb.org</link>
    <description>This file is an XML representation of an issue</description>
    <language>en-us</language>    <build-info>
        <version>9.7.1</version>
        <build-number>970001</build-number>
        <build-date>13-04-2023</build-date>
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<item>
            <title>[SERVER-36320] I am unable to access my Mongo DB due to an improper shutdown. My coworker recently went through this and I am copying in description what he advised for me to do, let me know if there is anything else I need to provide.</title>
                <link>https://jira.mongodb.org/browse/SERVER-36320</link>
                <project id="10000" key="SERVER">Core Server</project>
                    <description>&lt;p&gt;I just recently ran into the issue of a corrupt Lair database due to an improper shutdown. The cause, indicated by the error, was a corrupted WiredTiger.wt file. The fix for this is to submit a JIRA ticket to the guys over at mongodb (&lt;a href=&quot;https://jira.mongodb.org/&quot; class=&quot;external-link&quot; rel=&quot;nofollow&quot;&gt;https://jira.mongodb.org/&lt;/a&gt;) explaining your issue, a copy of the stack trace, and a copy of your WiredTiger.wt and WiredTiger.turtle files. They sent over the fixed versions of the files shortly after (1 hour).&lt;/p&gt;

&lt;p&gt;This led to a successful repair and the recovery of all of my lair data!&lt;/p&gt;</description>
                <environment></environment>
        <key id="577009">SERVER-36320</key>
            <summary>I am unable to access my Mongo DB due to an improper shutdown. My coworker recently went through this and I am copying in description what he advised for me to do, let me know if there is anything else I need to provide.</summary>
                <type id="1" iconUrl="https://jira.mongodb.org/secure/viewavatar?size=xsmall&amp;avatarId=14703&amp;avatarType=issuetype">Bug</type>
                                            <priority id="3" iconUrl="https://jira.mongodb.org/images/icons/priorities/major.svg">Major - P3</priority>
                        <status id="6" iconUrl="https://jira.mongodb.org/images/icons/statuses/closed.png" description="The issue is considered finished, the resolution is correct. Issues which are closed can be reopened.">Closed</status>
                    <statusCategory id="3" key="done" colorName="success"/>
                                    <resolution id="4">Incomplete</resolution>
                                        <assignee username="nick.brewer">Nick Brewer</assignee>
                                    <reporter username="migvic3">Victor Garcia</reporter>
                        <labels>
                            <label>envns</label>
                            <label>rpns</label>
                            <label>rpo</label>
                            <label>trcf</label>
                            <label>wtc</label>
                    </labels>
                <created>Thu, 26 Jul 2018 20:50:17 +0000</created>
                <updated>Tue, 29 Oct 2019 05:39:58 +0000</updated>
                            <resolved>Mon, 27 Aug 2018 15:48:01 +0000</resolved>
                                                                                        <votes>0</votes>
                                    <watches>6</watches>
                                                                                                                <comments>
                            <comment id="2505937" author="migvic3" created="Tue, 29 Oct 2019 05:39:58 +0000"  >&lt;p&gt;Done. Thanks! Issue is &lt;a href=&quot;https://jira.mongodb.org/browse/SERVER-44292&quot; title=&quot;I am unable to access my Mongo DB due to an improper shutdown. I believe it may be a similar issue referenced in SERVER-36320&quot; class=&quot;issue-link&quot; data-issue-key=&quot;SERVER-44292&quot;&gt;&lt;del&gt;WT-5205&lt;/del&gt;&lt;/a&gt;.&lt;/p&gt;</comment>
                            <comment id="2505932" author="thomas.schubert" created="Tue, 29 Oct 2019 05:27:01 +0000"  >&lt;p&gt;&lt;a href=&quot;https://jira.mongodb.org/secure/ViewProfile.jspa?name=migvic3&quot; class=&quot;user-hover&quot; rel=&quot;migvic3&quot;&gt;migvic3&lt;/a&gt;, would you please open a new ticket and reference this one?&lt;/p&gt;

&lt;p&gt;Thanks,&lt;br/&gt;
Kelsey&lt;/p&gt;</comment>
                            <comment id="2505931" author="migvic3" created="Tue, 29 Oct 2019 05:23:52 +0000"  >&lt;p&gt;Hello,&lt;/p&gt;

&lt;p&gt;&#160;&lt;/p&gt;

&lt;p&gt;My files have corrupted after I lost power. Issue is same as the above which I submitted last year. Would I need a new ticket or can I work off of this one?&lt;/p&gt;</comment>
                            <comment id="1980237" author="nick.brewer" created="Mon, 20 Aug 2018 15:42:53 +0000"  >&lt;p&gt;&lt;a href=&quot;https://jira.mongodb.org/secure/ViewProfile.jspa?name=migvic3&quot; class=&quot;user-hover&quot; rel=&quot;migvic3&quot;&gt;migvic3&lt;/a&gt; Since we haven&apos;t heard back from you, I&apos;m going to close this ticket. If you have a moment to provide the information requested previously, it would greatly assist in better tracking this issue. &lt;/p&gt;

&lt;p&gt;Thanks,&lt;br/&gt;
Nick&lt;/p&gt;</comment>
                            <comment id="1966092" author="nick.brewer" created="Fri, 3 Aug 2018 16:12:08 +0000"  >&lt;p&gt;&lt;a href=&quot;https://jira.mongodb.org/secure/ViewProfile.jspa?name=migvic3&quot; class=&quot;user-hover&quot; rel=&quot;migvic3&quot;&gt;migvic3&lt;/a&gt; Checking in to see if the repair attempt resolved this for you. If you have a moment to answer the platform / version questions, it would assist in better tracking this issue. &lt;/p&gt;

&lt;p&gt;Thanks, &lt;br/&gt;
Nick&lt;/p&gt;</comment>
                            <comment id="1958495" author="nick.brewer" created="Fri, 27 Jul 2018 14:39:45 +0000"  >&lt;p&gt;&lt;a href=&quot;https://jira.mongodb.org/secure/ViewProfile.jspa?name=migvic3&quot; class=&quot;user-hover&quot; rel=&quot;migvic3&quot;&gt;migvic3&lt;/a&gt; I&apos;ve attached the files after a repair attempt. Would you please extract these files, substitute them for the current ones in your &lt;tt&gt;$dbpath&lt;/tt&gt;, and let us know if it resolves the issue?&lt;/p&gt;

&lt;p&gt;Additionally, I&apos;d like to confirm the following:&lt;/p&gt;
&lt;ul class=&quot;alternate&quot; type=&quot;square&quot;&gt;
	&lt;li&gt;The operating system and version on which the mongod was running&lt;/li&gt;
	&lt;li&gt;The MongoDB version in use at the time&lt;/li&gt;
	&lt;li&gt;The underlying cause of the crash (power failure, disk corruption, etc)&lt;/li&gt;
	&lt;li&gt;The environment (native, virtualized, container)&lt;/li&gt;
&lt;/ul&gt;


&lt;p&gt;Thanks,&lt;br/&gt;
Nick&lt;/p&gt;

&lt;p&gt; &lt;span class=&quot;nobr&quot;&gt;&lt;a href=&quot;https://jira.mongodb.org/secure/attachment/192812/192812_repair-attempt.tar.gz&quot; title=&quot;repair-attempt.tar.gz attached to SERVER-36320&quot;&gt;repair-attempt.tar.gz&lt;sup&gt;&lt;img class=&quot;rendericon&quot; src=&quot;https://jira.mongodb.org/images/icons/link_attachment_7.gif&quot; height=&quot;7&quot; width=&quot;7&quot; align=&quot;absmiddle&quot; alt=&quot;&quot; border=&quot;0&quot;/&gt;&lt;/sup&gt;&lt;/a&gt;&lt;/span&gt; &lt;/p&gt;</comment>
                    </comments>
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                            <attachment id="192771" name="WiredTiger.turtle" size="1058" author="migvic3" created="Thu, 26 Jul 2018 21:05:56 +0000"/>
                            <attachment id="192772" name="WiredTiger.wt" size="208896" author="migvic3" created="Thu, 26 Jul 2018 21:05:56 +0000"/>
                            <attachment id="192812" name="repair-attempt.tar.gz" size="10310" author="nick.brewer" created="Fri, 27 Jul 2018 14:39:40 +0000"/>
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