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    <title>MongoDB Jira</title>
    <link>https://jira.mongodb.org</link>
    <description>This file is an XML representation of an issue</description>
    <language>en-us</language>    <build-info>
        <version>9.7.1</version>
        <build-number>970001</build-number>
        <build-date>13-04-2023</build-date>
    </build-info>


<item>
            <title>[SERVER-36693] I have broken MongoDB. Need to repair it soon.</title>
                <link>https://jira.mongodb.org/browse/SERVER-36693</link>
                <project id="10000" key="SERVER">Core Server</project>
                    <description>&lt;p&gt;Please help me repair my broken MongoDB.&lt;/p&gt;

&lt;p&gt;I&apos;ve attached WiredTiger files.&lt;/p&gt;

&lt;p&gt;Thanks in advance!&lt;/p&gt;

&lt;p&gt;&#160;&lt;/p&gt;</description>
                <environment>Windows 8.1</environment>
        <key id="589120">SERVER-36693</key>
            <summary>I have broken MongoDB. Need to repair it soon.</summary>
                <type id="1" iconUrl="https://jira.mongodb.org/secure/viewavatar?size=xsmall&amp;avatarId=14703&amp;avatarType=issuetype">Bug</type>
                                            <priority id="3" iconUrl="https://jira.mongodb.org/images/icons/priorities/major.svg">Major - P3</priority>
                        <status id="6" iconUrl="https://jira.mongodb.org/images/icons/statuses/closed.png" description="The issue is considered finished, the resolution is correct. Issues which are closed can be reopened.">Closed</status>
                    <statusCategory id="3" key="done" colorName="success"/>
                                    <resolution id="9">Done</resolution>
                                        <assignee username="nick.brewer">Nick Brewer</assignee>
                                    <reporter username="passiondev1">Tommy Walfred</reporter>
                        <labels>
                            <label>envh</label>
                            <label>rns</label>
                            <label>rps</label>
                            <label>trcf</label>
                            <label>wtc</label>
                    </labels>
                <created>Wed, 15 Aug 2018 22:03:58 +0000</created>
                <updated>Sun, 14 Oct 2018 17:16:22 +0000</updated>
                            <resolved>Mon, 20 Aug 2018 15:35:11 +0000</resolved>
                                    <version>3.4.4</version>
                                                                        <votes>0</votes>
                                    <watches>9</watches>
                                                                                                                <comments>
                            <comment id="1984445" author="passiondev1" created="Thu, 23 Aug 2018 22:27:05 +0000"  >&lt;p&gt;Hi Nick,&lt;/p&gt;

&lt;p&gt;I could repair my DB with your first provided files. (I had had a backup of broken database.)&lt;br/&gt;
But another disaster there!Even though, it&apos;s been repaired and I am able to connect it again, I can&apos;t see last one month&apos;s data.&lt;br/&gt;
How can I get back them?&#160;Thanks,&lt;br/&gt;
Tom&#160;18.08.2018, 02:54, &quot;Nick Brewer (JIRA)&quot; &amp;lt;jira@mongodb.org&amp;gt;:&lt;/p&gt;


&lt;p&gt;&#160;&#160;&#160;&#160;[ &lt;span class=&quot;error&quot;&gt;&amp;#91;1&amp;#93;&lt;/span&gt;https://jira.mongodb.org/browse/SERVER-36693?page=com.atlassian.jira.plugin.system.issuetabpanels:comment-tabpanel&amp;amp;focusedCommentId=1979118#comment-1979118 ]&lt;/p&gt;

&lt;p&gt;Nick Brewer commented on &lt;a href=&quot;https://jira.mongodb.org/browse/SERVER-36693&quot; title=&quot;I have broken MongoDB. Need to repair it soon.&quot; class=&quot;issue-link&quot; data-issue-key=&quot;SERVER-36693&quot;&gt;&lt;del&gt;SERVER-36693&lt;/del&gt;&lt;/a&gt;:&lt;br/&gt;
--------------------------------------&lt;/p&gt;

&lt;p&gt;&lt;a href=&quot;https://jira.mongodb.org/secure/ViewProfile.jspa?name=passiondev1&quot; class=&quot;user-hover&quot; rel=&quot;passiondev1&quot;&gt;passiondev1&lt;/a&gt; It&apos;s unlikely we&apos;re going to be able to create a working repair without the files as they existed the last time the mongod successfully booted. For future reference, here&apos;s some precautions you can take to avoid issues related to faulty storage layers:&lt;/p&gt;

&lt;ul class=&quot;alternate&quot; type=&quot;square&quot;&gt;
	&lt;li&gt;Make sure your &lt;a href=&quot;#disk-and-storage-systems&quot; target=&quot;_blank&quot; rel=&quot;noopener&quot;&gt;underlying storage is configured in an optimal way&lt;/a&gt;.&lt;/li&gt;
	&lt;li&gt;Schedule and perform regular checks of the integrity of your filesystems and disks.&lt;/li&gt;
	&lt;li&gt;Make sure to update MongoDB to the [most recent version|&lt;span class=&quot;error&quot;&gt;&amp;#91;3&amp;#93;&lt;/span&gt;https://docs.mongodb.com/manual/release-notes/].&lt;/li&gt;
	&lt;li&gt;Never manipulate the underlying database files in any way while &lt;tt&gt;mongod&lt;/tt&gt; is running.&lt;/li&gt;
	&lt;li&gt;Always keep up to date [backups of your databases|&lt;span class=&quot;error&quot;&gt;&amp;#91;4&amp;#93;&lt;/span&gt;https://docs.mongodb.com/manual/core/backups/] and verify that you have a process in place to restore them.&lt;/li&gt;
	&lt;li&gt;Use a [replica set|&lt;span class=&quot;error&quot;&gt;&amp;#91;5&amp;#93;&lt;/span&gt;https://docs.mongodb.com/manual/replication/] for improved reliability.&lt;/li&gt;
&lt;/ul&gt;


&lt;p&gt;-Nick&lt;br/&gt;
&#160;&#160;I have broken MongoDB. Need to repair it soon.&lt;br/&gt;
&#160;----------------------------------------------&lt;/p&gt;

&lt;p&gt;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;Key: &lt;a href=&quot;https://jira.mongodb.org/browse/SERVER-36693&quot; title=&quot;I have broken MongoDB. Need to repair it soon.&quot; class=&quot;issue-link&quot; data-issue-key=&quot;SERVER-36693&quot;&gt;&lt;del&gt;SERVER-36693&lt;/del&gt;&lt;/a&gt;&lt;br/&gt;
&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;URL: &lt;span class=&quot;error&quot;&gt;&amp;#91;6&amp;#93;&lt;/span&gt;https://jira.mongodb.org/browse/SERVER-36693&lt;br/&gt;
&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;Project: Core Server&lt;br/&gt;
&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;Issue Type: Bug&lt;br/&gt;
&#160;&#160;&#160;&#160;Affects Versions: 3.4.4&lt;br/&gt;
&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;Environment: Windows 8.1&lt;br/&gt;
&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;Reporter: Tommy Walfred&lt;br/&gt;
&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;Assignee: Nick Brewer&lt;br/&gt;
&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;Labels: envh, rns, trcf, wtc&lt;br/&gt;
&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;Fix For: debugging with submitter&lt;/p&gt;

&lt;p&gt;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;&#160;Attachments: WiredTiger.turtle, WiredTiger.turtle, WiredTiger.turtle, WiredTiger.turtle, WiredTiger.wt, WiredTiger.wt, WiredTiger.wt, WiredTiger.wt, WiredTigerLAS.wt, repair-attempt.tar.gz, repair-attempt.tar.gz&lt;/p&gt;


&lt;p&gt;&#160;Please help me repair my broken MongoDB.&lt;br/&gt;
&#160;I&apos;ve attached WiredTiger files.&lt;br/&gt;
&#160;Thanks in advance!&lt;br/&gt;
&#160;&#160;&lt;/p&gt;


&lt;p&gt;----------------------&lt;br/&gt;
This message was sent from MongoDB&apos;s issue tracking system. To respond to this ticket, please login to &lt;span class=&quot;error&quot;&gt;&amp;#91;7&amp;#93;&lt;/span&gt;https://jira.mongodb.org using your JIRA, MongoDB Cloud Manager, or MongoDB Atlas credentials.&lt;br/&gt;
----------------------------------------------------------------------------------------&lt;br/&gt;
&lt;span class=&quot;error&quot;&gt;&amp;#91;1&amp;#93;&lt;/span&gt; &lt;a href=&quot;https://jira.mongodb.org/browse/SERVER-36693?page=com.atlassian.jira.plugin.system.issuetabpanels:comment-tabpanel&amp;amp;focusedCommentId=1979118#comment-1979118&quot; class=&quot;external-link&quot; rel=&quot;nofollow&quot;&gt;https://jira.mongodb.org/browse/SERVER-36693?page=com.atlassian.jira.plugin.system.issuetabpanels:comment-tabpanel&amp;amp;focusedCommentId=1979118#comment-1979118&lt;/a&gt;&lt;br/&gt;
&lt;span class=&quot;error&quot;&gt;&amp;#91;2&amp;#93;&lt;/span&gt; &lt;a href=&quot;https://docs.mongodb.com/manual/administration/production-notes/#disk-and-storage-systems&quot; class=&quot;external-link&quot; target=&quot;_blank&quot; rel=&quot;nofollow noopener&quot;&gt;https://docs.mongodb.com/manual/administration/production-notes/#disk-and-storage-systems&lt;/a&gt;&lt;br/&gt;
&lt;span class=&quot;error&quot;&gt;&amp;#91;3&amp;#93;&lt;/span&gt; &lt;a href=&quot;https://docs.mongodb.com/manual/release-notes/&quot; class=&quot;external-link&quot; target=&quot;_blank&quot; rel=&quot;nofollow noopener&quot;&gt;https://docs.mongodb.com/manual/release-notes/&lt;/a&gt;&lt;br/&gt;
&lt;span class=&quot;error&quot;&gt;&amp;#91;4&amp;#93;&lt;/span&gt; &lt;a href=&quot;https://docs.mongodb.com/manual/core/backups/&quot; class=&quot;external-link&quot; target=&quot;_blank&quot; rel=&quot;nofollow noopener&quot;&gt;https://docs.mongodb.com/manual/core/backups/&lt;/a&gt;&lt;br/&gt;
&lt;span class=&quot;error&quot;&gt;&amp;#91;5&amp;#93;&lt;/span&gt; &lt;a href=&quot;https://docs.mongodb.com/manual/replication/&quot; class=&quot;external-link&quot; target=&quot;_blank&quot; rel=&quot;nofollow noopener&quot;&gt;https://docs.mongodb.com/manual/replication/&lt;/a&gt;&lt;br/&gt;
&lt;span class=&quot;error&quot;&gt;&amp;#91;6&amp;#93;&lt;/span&gt; &lt;a href=&quot;https://jira.mongodb.org/browse/SERVER-36693&quot; class=&quot;external-link&quot; rel=&quot;nofollow&quot;&gt;https://jira.mongodb.org/browse/SERVER-36693&lt;/a&gt;&lt;br/&gt;
&lt;span class=&quot;error&quot;&gt;&amp;#91;7&amp;#93;&lt;/span&gt; &lt;a href=&quot;https://jira.mongodb.org/&quot; class=&quot;external-link&quot; rel=&quot;nofollow&quot;&gt;https://jira.mongodb.org/&lt;/a&gt;&lt;/p&gt;</comment>
                            <comment id="1979118" author="nick.brewer" created="Fri, 17 Aug 2018 18:23:12 +0000"  >&lt;p&gt;&lt;a href=&quot;https://jira.mongodb.org/secure/ViewProfile.jspa?name=passiondev1&quot; class=&quot;user-hover&quot; rel=&quot;passiondev1&quot;&gt;passiondev1&lt;/a&gt; It&apos;s unlikely we&apos;re going to be able to create a working repair without the files as they existed the last time the mongod successfully booted. For future reference, here&apos;s some precautions you can take to avoid issues related to faulty storage layers:&lt;/p&gt;

&lt;ul class=&quot;alternate&quot; type=&quot;square&quot;&gt;
	&lt;li&gt;Make sure your &lt;a href=&quot;https://docs.mongodb.com/manual/administration/production-notes/#disk-and-storage-systems&quot; class=&quot;external-link&quot; target=&quot;_blank&quot; rel=&quot;nofollow noopener&quot;&gt;underlying storage is configured in an optimal way&lt;/a&gt;.&lt;/li&gt;
	&lt;li&gt;Schedule and perform regular checks of the integrity of your filesystems and disks.&lt;/li&gt;
	&lt;li&gt;Make sure to update MongoDB to the &lt;a href=&quot;https://docs.mongodb.com/manual/release-notes/&quot; class=&quot;external-link&quot; target=&quot;_blank&quot; rel=&quot;nofollow noopener&quot;&gt;most recent version&lt;/a&gt;.&lt;/li&gt;
	&lt;li&gt;Never manipulate the underlying database files in any way while &lt;tt&gt;mongod&lt;/tt&gt; is running.&lt;/li&gt;
	&lt;li&gt;Always keep up to date &lt;a href=&quot;https://docs.mongodb.com/manual/core/backups/&quot; class=&quot;external-link&quot; target=&quot;_blank&quot; rel=&quot;nofollow noopener&quot;&gt;backups of your databases&lt;/a&gt; and verify that you have a process in place to restore them.&lt;/li&gt;
	&lt;li&gt;Use a &lt;a href=&quot;https://docs.mongodb.com/manual/replication/&quot; class=&quot;external-link&quot; target=&quot;_blank&quot; rel=&quot;nofollow noopener&quot;&gt;replica set&lt;/a&gt; for improved reliability.&lt;/li&gt;
&lt;/ul&gt;


&lt;p&gt;-Nick&lt;/p&gt;</comment>
                            <comment id="1977808" author="passiondev1" created="Thu, 16 Aug 2018 19:01:06 +0000"  >&lt;p&gt;Unfortunately, I&apos;ve never backed up the old files.&lt;/p&gt;</comment>
                            <comment id="1977804" author="nick.brewer" created="Thu, 16 Aug 2018 18:57:59 +0000"  >&lt;p&gt;If you have the files as they existed after you rebooted your machine, &lt;b&gt;before you replaced them with the old ones&lt;/b&gt;, those are the files you should use. Did you make a copy of those files before replacing them?&lt;/p&gt;

&lt;p&gt;-Nick&lt;/p&gt;</comment>
                            <comment id="1977797" author="passiondev1" created="Thu, 16 Aug 2018 18:56:25 +0000"  >&lt;p&gt;So there&apos;s no way to repair current db?&lt;/p&gt;</comment>
                            <comment id="1977791" author="nick.brewer" created="Thu, 16 Aug 2018 18:53:40 +0000"  >&lt;p&gt;&lt;a href=&quot;https://jira.mongodb.org/secure/ViewProfile.jspa?name=passiondev1&quot; class=&quot;user-hover&quot; rel=&quot;passiondev1&quot;&gt;passiondev1&lt;/a&gt; The files shouldn&apos;t be modified once they&apos;re in a working state. Once the database was working, those were the files you should have continued to use - not the ones that were supplied via the repair attempt. &lt;/p&gt;

&lt;p&gt;-Nick&lt;/p&gt;</comment>
                            <comment id="1977617" author="passiondev1" created="Thu, 16 Aug 2018 17:22:04 +0000"  >&lt;p&gt;Hmm, I can&apos;t follow you. These are from same database.&lt;br/&gt;
Let me explain again.&lt;/p&gt;

&lt;p&gt;I used your first repair attempt files on my broken DB, and it worked.&lt;/p&gt;

&lt;p&gt;I disconnected DB, restarted PC, and re-pasted your attempt files on dbpath. And it didn&apos;t work.&lt;/p&gt;

&lt;p&gt;&#160;&lt;/p&gt;</comment>
                            <comment id="1977612" author="nick.brewer" created="Thu, 16 Aug 2018 17:17:45 +0000"  >&lt;p&gt;&lt;a href=&quot;https://jira.mongodb.org/secure/ViewProfile.jspa?name=passiondev1&quot; class=&quot;user-hover&quot; rel=&quot;passiondev1&quot;&gt;passiondev1&lt;/a&gt; Can you clarify what you&apos;re doing here? Are these files from the same database, or are you trying to use the repaired files on a different database?&lt;/p&gt;

&lt;p&gt;-Nick&lt;/p&gt;</comment>
                            <comment id="1977587" author="passiondev1" created="Thu, 16 Aug 2018 16:58:34 +0000"  >&lt;p&gt;&lt;span class=&quot;nobr&quot;&gt;&lt;a href=&quot;https://jira.mongodb.org/secure/attachment/194121/194121_WiredTiger.turtle&quot; title=&quot;WiredTiger.turtle attached to SERVER-36693&quot;&gt;WiredTiger.turtle&lt;sup&gt;&lt;img class=&quot;rendericon&quot; src=&quot;https://jira.mongodb.org/images/icons/link_attachment_7.gif&quot; height=&quot;7&quot; width=&quot;7&quot; align=&quot;absmiddle&quot; alt=&quot;&quot; border=&quot;0&quot;/&gt;&lt;/sup&gt;&lt;/a&gt;&lt;/span&gt;&lt;/p&gt;</comment>
                            <comment id="1977584" author="passiondev1" created="Thu, 16 Aug 2018 16:58:20 +0000"  >&lt;p&gt;&lt;span class=&quot;nobr&quot;&gt;&lt;a href=&quot;https://jira.mongodb.org/secure/attachment/194120/194120_WiredTiger.wt&quot; title=&quot;WiredTiger.wt attached to SERVER-36693&quot;&gt;WiredTiger.wt&lt;sup&gt;&lt;img class=&quot;rendericon&quot; src=&quot;https://jira.mongodb.org/images/icons/link_attachment_7.gif&quot; height=&quot;7&quot; width=&quot;7&quot; align=&quot;absmiddle&quot; alt=&quot;&quot; border=&quot;0&quot;/&gt;&lt;/sup&gt;&lt;/a&gt;&lt;/span&gt;&lt;/p&gt;</comment>
                            <comment id="1977582" author="passiondev1" created="Thu, 16 Aug 2018 16:57:48 +0000"  >&lt;p&gt;No, it&apos;s not working. I&apos;ve uploaded current WiredTiger files.&lt;/p&gt;

&lt;p&gt;Thanks,&lt;/p&gt;

&lt;p&gt;Tom&lt;/p&gt;</comment>
                            <comment id="1977568" author="nick.brewer" created="Thu, 16 Aug 2018 16:45:30 +0000"  >&lt;p&gt;&lt;a href=&quot;https://jira.mongodb.org/secure/ViewProfile.jspa?name=passiondev1&quot; class=&quot;user-hover&quot; rel=&quot;passiondev1&quot;&gt;passiondev1&lt;/a&gt; I&apos;ve uploaded a new repair attempt. Please let us know if this works for you. &lt;/p&gt;

&lt;p&gt;-Nick&lt;/p&gt;

&lt;p&gt; &lt;span class=&quot;nobr&quot;&gt;&lt;a href=&quot;https://jira.mongodb.org/secure/attachment/194117/194117_repair-attempt.tar.gz&quot; title=&quot;repair-attempt.tar.gz attached to SERVER-36693&quot;&gt;repair-attempt.tar.gz&lt;sup&gt;&lt;img class=&quot;rendericon&quot; src=&quot;https://jira.mongodb.org/images/icons/link_attachment_7.gif&quot; height=&quot;7&quot; width=&quot;7&quot; align=&quot;absmiddle&quot; alt=&quot;&quot; border=&quot;0&quot;/&gt;&lt;/sup&gt;&lt;/a&gt;&lt;/span&gt; &lt;/p&gt;</comment>
                            <comment id="1977557" author="passiondev1" created="Thu, 16 Aug 2018 16:39:04 +0000"  >&lt;p&gt;Yeah, I&apos;ve attached those files.&lt;/p&gt;</comment>
                            <comment id="1977551" author="nick.brewer" created="Thu, 16 Aug 2018 16:33:19 +0000"  >&lt;p&gt;&lt;a href=&quot;https://jira.mongodb.org/secure/ViewProfile.jspa?name=passiondev1&quot; class=&quot;user-hover&quot; rel=&quot;passiondev1&quot;&gt;passiondev1&lt;/a&gt; It shouldn&apos;t be necessary to re-copy and paste the files - did you try booting mongod with the files you placed there before the reboot? If you received an error, could you include it here?&lt;/p&gt;

&lt;p&gt;The WiredTigerLAS.wt file isn&apos;t necessary for the repair.&lt;/p&gt;

&lt;p&gt;-Nick&lt;/p&gt;
</comment>
                            <comment id="1977550" author="passiondev1" created="Thu, 16 Aug 2018 16:31:10 +0000"  >&lt;p&gt;One quick question, Is WiredTigerLAS.wt file not needed for repair? I hadn&apos;t attached it at first.&lt;/p&gt;</comment>
                            <comment id="1977548" author="passiondev1" created="Thu, 16 Aug 2018 16:29:52 +0000"  >&lt;p&gt;I&apos;ve attached latest wiredTiger files.&lt;/p&gt;</comment>
                            <comment id="1977529" author="passiondev1" created="Thu, 16 Aug 2018 16:18:34 +0000"  >&lt;p&gt;Hi Nick,&lt;/p&gt;

&lt;p&gt;I&apos;ve tested the attached files.&lt;br/&gt;
 I&apos;ve replaced old wiredTiger files with these new ones, and it worked.&lt;/p&gt;

&lt;p&gt;After that (restart my PC), and I re-copy &amp;amp; pasted these files to my dbpath. But it&apos;s not working now.&lt;/p&gt;</comment>
                            <comment id="1977396" author="passiondev1" created="Thu, 16 Aug 2018 15:21:07 +0000"  >&lt;p&gt;Hi Nick,&lt;br/&gt;
Thanks for your update.&lt;br/&gt;
Much appreciated!&lt;/p&gt;

&lt;p&gt;I&apos;ll try it shortly and let you know.&lt;/p&gt;

&lt;p&gt;Tom&lt;/p&gt;</comment>
                            <comment id="1977252" author="nick.brewer" created="Thu, 16 Aug 2018 13:35:48 +0000"  >&lt;p&gt;&lt;a href=&quot;https://jira.mongodb.org/secure/ViewProfile.jspa?name=passiondev1&quot; class=&quot;user-hover&quot; rel=&quot;passiondev1&quot;&gt;passiondev1&lt;/a&gt; Thanks for the additional information. I&apos;ve attached the results of a repair attempt - can you please substitute these files for the ones currently in your &lt;tt&gt;dbpath&lt;/tt&gt;, and let us know if this resolves the issue?&lt;/p&gt;

&lt;p&gt;Thanks,&lt;br/&gt;
Nick&lt;/p&gt;

&lt;p&gt; &lt;span class=&quot;nobr&quot;&gt;&lt;a href=&quot;https://jira.mongodb.org/secure/attachment/194117/194117_repair-attempt.tar.gz&quot; title=&quot;repair-attempt.tar.gz attached to SERVER-36693&quot;&gt;repair-attempt.tar.gz&lt;sup&gt;&lt;img class=&quot;rendericon&quot; src=&quot;https://jira.mongodb.org/images/icons/link_attachment_7.gif&quot; height=&quot;7&quot; width=&quot;7&quot; align=&quot;absmiddle&quot; alt=&quot;&quot; border=&quot;0&quot;/&gt;&lt;/sup&gt;&lt;/a&gt;&lt;/span&gt; &lt;/p&gt;</comment>
                            <comment id="1977021" author="passiondev1" created="Thu, 16 Aug 2018 01:12:20 +0000"  >&lt;p&gt;Hi Nick,&lt;/p&gt;

&lt;p&gt;Thanks for jumping into repairing my DB.&lt;/p&gt;
&lt;ul&gt;
	&lt;li&gt;It is running on native hardware. I am not using any container or vm.&lt;/li&gt;
	&lt;li&gt;Sorry, but I am not sure about its cause. It may be unexpected shutdown.&lt;/li&gt;
&lt;/ul&gt;


&lt;p&gt;Please let me know if you need anything from me.&lt;/p&gt;

&lt;p&gt;Thanks again,&lt;/p&gt;

&lt;p&gt;Tom&lt;/p&gt;</comment>
                            <comment id="1977018" author="nick.brewer" created="Thu, 16 Aug 2018 01:07:01 +0000"  >&lt;p&gt;&lt;a href=&quot;https://jira.mongodb.org/secure/ViewProfile.jspa?name=passiondev1&quot; class=&quot;user-hover&quot; rel=&quot;passiondev1&quot;&gt;passiondev1&lt;/a&gt; Before I proceed with the repair, I&apos;ll need to confirm:&lt;/p&gt;

&lt;ul class=&quot;alternate&quot; type=&quot;square&quot;&gt;
	&lt;li&gt;What environment is mongod running on (container, virtual machine, native hardware, etc)?&lt;/li&gt;
	&lt;li&gt;What was the cause of the crash (unexpected shutdown, disk failure, etc)?&lt;/li&gt;
&lt;/ul&gt;


&lt;p&gt;Thanks,&lt;br/&gt;
Nick&lt;/p&gt;</comment>
                    </comments>
                <issuelinks>
                            <issuelinktype id="10012">
                    <name>Related</name>
                                            <outwardlinks description="related to">
                                        <issuelink>
            <issuekey id="600117">SERVER-37011</issuekey>
        </issuelink>
                            </outwardlinks>
                                                        </issuelinktype>
                    </issuelinks>
                <attachments>
                            <attachment id="194121" name="WiredTiger.turtle" size="1000" author="passiondev1" created="Thu, 16 Aug 2018 16:58:33 +0000"/>
                            <attachment id="194118" name="WiredTiger.turtle" size="1000" author="passiondev1" created="Thu, 16 Aug 2018 16:57:41 +0000"/>
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