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    <title>MongoDB Jira</title>
    <link>https://jira.mongodb.org</link>
    <description>This file is an XML representation of an issue</description>
    <language>en-us</language>    <build-info>
        <version>9.7.1</version>
        <build-number>970001</build-number>
        <build-date>13-04-2023</build-date>
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<item>
            <title>[SERVER-37117] WiredTiger library panic</title>
                <link>https://jira.mongodb.org/browse/SERVER-37117</link>
                <project id="10000" key="SERVER">Core Server</project>
                    <description>&lt;p&gt;How to repair my DB with WT library panic?&lt;/p&gt;



&lt;p&gt;2018-09-13T17:44:38.137+0800 I CONTROL  &lt;span class=&quot;error&quot;&gt;&amp;#91;main&amp;#93;&lt;/span&gt; ***** SERVER RESTARTED *****&lt;br/&gt;
2018-09-13T17:44:38.589+0800 I CONTROL  &lt;span class=&quot;error&quot;&gt;&amp;#91;main&amp;#93;&lt;/span&gt; Trying to start Windows service &apos;MongoDB&apos;&lt;br/&gt;
2018-09-13T17:44:38.590+0800 I CONTROL  &lt;span class=&quot;error&quot;&gt;&amp;#91;initandlisten&amp;#93;&lt;/span&gt; MongoDB starting : pid=1332 port=27017 dbpath=F:\Program Files\Microsoft Advanced Threat Analytics\Center\MongoDB\bin\data 64-bit host=conan-211&lt;br/&gt;
2018-09-13T17:44:38.590+0800 I CONTROL  &lt;span class=&quot;error&quot;&gt;&amp;#91;initandlisten&amp;#93;&lt;/span&gt; targetMinOS: Windows 7/Windows Server 2008 R2&lt;br/&gt;
2018-09-13T17:44:38.590+0800 I CONTROL  &lt;span class=&quot;error&quot;&gt;&amp;#91;initandlisten&amp;#93;&lt;/span&gt; db version v3.4.10&lt;br/&gt;
2018-09-13T17:44:38.590+0800 I CONTROL  &lt;span class=&quot;error&quot;&gt;&amp;#91;initandlisten&amp;#93;&lt;/span&gt; git version: 078f28920cb24de0dd479b5ea6c66c644f6326e9&lt;br/&gt;
2018-09-13T17:44:38.590+0800 I CONTROL  &lt;span class=&quot;error&quot;&gt;&amp;#91;initandlisten&amp;#93;&lt;/span&gt; allocator: tcmalloc&lt;br/&gt;
2018-09-13T17:44:38.590+0800 I CONTROL  &lt;span class=&quot;error&quot;&gt;&amp;#91;initandlisten&amp;#93;&lt;/span&gt; modules: none&lt;br/&gt;
2018-09-13T17:44:38.590+0800 I CONTROL  &lt;span class=&quot;error&quot;&gt;&amp;#91;initandlisten&amp;#93;&lt;/span&gt; build environment:&lt;br/&gt;
2018-09-13T17:44:38.591+0800 I CONTROL  &lt;span class=&quot;error&quot;&gt;&amp;#91;initandlisten&amp;#93;&lt;/span&gt;     distmod: 2008plus&lt;br/&gt;
2018-09-13T17:44:38.591+0800 I CONTROL  &lt;span class=&quot;error&quot;&gt;&amp;#91;initandlisten&amp;#93;&lt;/span&gt;     distarch: x86_64&lt;br/&gt;
2018-09-13T17:44:38.591+0800 I CONTROL  &lt;span class=&quot;error&quot;&gt;&amp;#91;initandlisten&amp;#93;&lt;/span&gt;     target_arch: x86_64&lt;br/&gt;
2018-09-13T17:44:38.591+0800 I CONTROL  &lt;span class=&quot;error&quot;&gt;&amp;#91;initandlisten&amp;#93;&lt;/span&gt; options: { config: &quot;F:\Program Files\Microsoft Advanced Threat Analytics\Center\MongoDB\bin\mongod.cfg&quot;, net: &lt;/p&gt;
{ bindIp: &quot;127.0.0.1&quot;, port: 27017 }
&lt;p&gt;, operationProfiling: &lt;/p&gt;
{ slowOpThresholdMs: 1000 }
&lt;p&gt;, service: true, storage: { dbPath: &quot;F:\Program Files\Microsoft Advanced Threat Analytics\Center\MongoDB\bin\data&quot;, journal: &lt;/p&gt;
{ enabled: false }
&lt;p&gt;, syncPeriodSecs: 10.0, wiredTiger: { engineConfig: &lt;/p&gt;
{ configString: &quot;direct_io = (data)&quot; }
&lt;p&gt; } }, systemLog: &lt;/p&gt;
{ destination: &quot;file&quot;, logAppend: true, path: &quot;F:\Program Files\Microsoft Advanced Threat Analytics\Center\MongoDB\bin\log\MongoDB.log&quot; }
&lt;p&gt; }&lt;br/&gt;
2018-09-13T17:44:38.603+0800 I -        &lt;span class=&quot;error&quot;&gt;&amp;#91;initandlisten&amp;#93;&lt;/span&gt; Detected data files in F:\Program Files\Microsoft Advanced Threat Analytics\Center\MongoDB\bin\data created by the &apos;wiredTiger&apos; storage engine, so setting the active storage engine to &apos;wiredTiger&apos;.&lt;br/&gt;
2018-09-13T17:44:38.604+0800 I STORAGE  &lt;span class=&quot;error&quot;&gt;&amp;#91;initandlisten&amp;#93;&lt;/span&gt; wiredtiger_open config: create,cache_size=15871M,session_max=20000,eviction=(threads_min=4,threads_max=4),config_base=false,statistics=(fast),log=(enabled=true,archive=true,path=journal,compressor=snappy),file_manager=(close_idle_time=100000),checkpoint=(wait=10,log_size=2GB),statistics_log=(wait=0),direct_io = (data),log=(enabled=false),&lt;br/&gt;
2018-09-13T17:44:38.641+0800 E STORAGE  &lt;span class=&quot;error&quot;&gt;&amp;#91;initandlisten&amp;#93;&lt;/span&gt; WiredTiger error (0) &lt;span class=&quot;error&quot;&gt;&amp;#91;1536831878:640687&amp;#93;&lt;/span&gt;&lt;span class=&quot;error&quot;&gt;&amp;#91;1332:140709419767520&amp;#93;&lt;/span&gt;, file: WiredTiger.wt, connection: WiredTiger.turtle: encountered an illegal file format or internal value&lt;br/&gt;
2018-09-13T17:44:38.641+0800 E STORAGE  &lt;span class=&quot;error&quot;&gt;&amp;#91;initandlisten&amp;#93;&lt;/span&gt; WiredTiger error (-31804) &lt;span class=&quot;error&quot;&gt;&amp;#91;1536831878:641689&amp;#93;&lt;/span&gt;&lt;span class=&quot;error&quot;&gt;&amp;#91;1332:140709419767520&amp;#93;&lt;/span&gt;, &lt;a href=&quot;file:WiredTiger.wt&quot; class=&quot;external-link&quot; target=&quot;_blank&quot; rel=&quot;nofollow noopener&quot;&gt;file:WiredTiger.wt&lt;/a&gt;, connection: the process must exit and restart: WT_PANIC: WiredTiger library panic&lt;br/&gt;
2018-09-13T17:44:38.641+0800 I -        &lt;span class=&quot;error&quot;&gt;&amp;#91;initandlisten&amp;#93;&lt;/span&gt; Fatal Assertion 28558 at src\mongo\db\storage\wiredtiger\wiredtiger_util.cpp 361&lt;br/&gt;
2018-09-13T17:44:38.641+0800 I -        &lt;span class=&quot;error&quot;&gt;&amp;#91;initandlisten&amp;#93;&lt;/span&gt; &lt;/p&gt;

&lt;p&gt;***aborting after fassert() failure&lt;/p&gt;
</description>
                <environment></environment>
        <key id="603759">SERVER-37117</key>
            <summary>WiredTiger library panic</summary>
                <type id="1" iconUrl="https://jira.mongodb.org/secure/viewavatar?size=xsmall&amp;avatarId=14703&amp;avatarType=issuetype">Bug</type>
                                            <priority id="3" iconUrl="https://jira.mongodb.org/images/icons/priorities/major.svg">Major - P3</priority>
                        <status id="6" iconUrl="https://jira.mongodb.org/images/icons/statuses/closed.png" description="The issue is considered finished, the resolution is correct. Issues which are closed can be reopened.">Closed</status>
                    <statusCategory id="3" key="done" colorName="success"/>
                                    <resolution id="9">Done</resolution>
                                        <assignee username="nick.brewer">Nick Brewer</assignee>
                                    <reporter username="Irene">Irene Lee [X]</reporter>
                        <labels>
                    </labels>
                <created>Thu, 13 Sep 2018 11:59:09 +0000</created>
                <updated>Fri, 21 Sep 2018 18:53:16 +0000</updated>
                            <resolved>Wed, 19 Sep 2018 15:45:18 +0000</resolved>
                                    <version>3.4.10</version>
                                                                        <votes>0</votes>
                                    <watches>7</watches>
                                                                                                                <comments>
                            <comment id="2010812" author="nick.brewer" created="Fri, 21 Sep 2018 18:53:16 +0000"  >&lt;p&gt;&lt;a href=&quot;https://jira.mongodb.org/secure/ViewProfile.jspa?name=jolmedo&quot; class=&quot;user-hover&quot; rel=&quot;jolmedo&quot;&gt;jolmedo&lt;/a&gt; I&apos;m glad you were able to get up and running again. Performing an initial sync is the recommended way - alternatively you can manually copy over a file snapshot as outlined &lt;a href=&quot;https://docs.mongodb.com/manual/tutorial/resync-replica-set-member/#sync-by-copying-data-files-from-another-member&quot; class=&quot;external-link&quot; target=&quot;_blank&quot; rel=&quot;nofollow noopener&quot;&gt;here&lt;/a&gt;. &lt;/p&gt;

&lt;p&gt;Please note that SERVER project is for reporting bugs or feature suggestions for the MongoDB server. For MongoDB-related support discussion please post on the &lt;a href=&quot;https://groups.google.com/group/mongodb-user&quot; class=&quot;external-link&quot; target=&quot;_blank&quot; rel=&quot;nofollow noopener&quot;&gt;mongodb-user group&lt;/a&gt; or &lt;a href=&quot;https://stackoverflow.com/questions/tagged/mongodb&quot; class=&quot;external-link&quot; target=&quot;_blank&quot; rel=&quot;nofollow noopener&quot;&gt;Stack Overflow with the &lt;tt&gt;mongodb&lt;/tt&gt; tag&lt;/a&gt;. A question like this involving more discussion would be best posted on the mongodb-user group.&lt;/p&gt;

&lt;p&gt;-Nick&lt;/p&gt;
</comment>
                            <comment id="2010255" author="jolmedo" created="Fri, 21 Sep 2018 12:57:07 +0000"  >&lt;p&gt;Hi Nick. First of all, thanks for your time &amp;amp; attention.&lt;/p&gt;

&lt;p&gt;We are &quot;up-and-running&quot; again after a huge repair to the MongoDB instance (27 hours) affected by the WiredTiger corruption data file. Everything works fine now. I just have a doubt &amp;amp; I hope you can help me. There&apos;s a distance (in time) among primary &amp;amp; secondary replica set members (that primary is the affected one), so resync the affected node is the choice we have to attack. We choose an initial sync, removing dbpath content of the secondary while it is off, and then start it up. Is it the best choice? Thanks in advance.&lt;/p&gt;

&lt;p&gt;Jorge&lt;/p&gt;</comment>
                            <comment id="2007895" author="nick.brewer" created="Wed, 19 Sep 2018 15:45:11 +0000"  >&lt;p&gt;&lt;a href=&quot;https://jira.mongodb.org/secure/ViewProfile.jspa?name=Irene&quot; class=&quot;user-hover&quot; rel=&quot;Irene&quot;&gt;Irene&lt;/a&gt; Glad to hear it you got it working - I&apos;ll go ahead and close this ticket. &lt;/p&gt;

&lt;p&gt;Some considerations to prevent storage-related issues in the future:&lt;/p&gt;

&lt;ul class=&quot;alternate&quot; type=&quot;square&quot;&gt;
	&lt;li&gt;Make sure your &lt;a href=&quot;https://docs.mongodb.com/manual/administration/production-notes/#disk-and-storage-systems&quot; class=&quot;external-link&quot; target=&quot;_blank&quot; rel=&quot;nofollow noopener&quot;&gt;underlying storage is configured in an optimal way&lt;/a&gt;.&lt;/li&gt;
	&lt;li&gt;Schedule and perform regular checks of the integrity of your filesystems and disks.&lt;/li&gt;
	&lt;li&gt;Make sure to update MongoDB to the &lt;a href=&quot;https://docs.mongodb.com/manual/release-notes/&quot; class=&quot;external-link&quot; target=&quot;_blank&quot; rel=&quot;nofollow noopener&quot;&gt;most recent version&lt;/a&gt;.&lt;/li&gt;
	&lt;li&gt;Never manipulate the underlying database files in any way while &lt;tt&gt;mongod&lt;/tt&gt; is running.&lt;/li&gt;
	&lt;li&gt;Always keep up to date &lt;a href=&quot;https://docs.mongodb.com/manual/core/backups/&quot; class=&quot;external-link&quot; target=&quot;_blank&quot; rel=&quot;nofollow noopener&quot;&gt;backups of your databases&lt;/a&gt; and verify that you have a process in place to restore them.&lt;/li&gt;
	&lt;li&gt;Use a &lt;a href=&quot;https://docs.mongodb.com/manual/replication/&quot; class=&quot;external-link&quot; target=&quot;_blank&quot; rel=&quot;nofollow noopener&quot;&gt;replica set&lt;/a&gt; for improved reliability.&lt;/li&gt;
&lt;/ul&gt;


&lt;p&gt;-Nick&lt;/p&gt;</comment>
                            <comment id="2007892" author="nick.brewer" created="Wed, 19 Sep 2018 15:42:58 +0000"  >&lt;p&gt;&lt;a href=&quot;https://jira.mongodb.org/secure/ViewProfile.jspa?name=jolmedo&quot; class=&quot;user-hover&quot; rel=&quot;jolmedo&quot;&gt;jolmedo&lt;/a&gt; Sorry to hear you&apos;re running into problems after an unclean shutdown. In your case, the best option is going to be to &lt;a href=&quot;https://docs.mongodb.com/manual/tutorial/resync-replica-set-member/&quot; class=&quot;external-link&quot; target=&quot;_blank&quot; rel=&quot;nofollow noopener&quot;&gt;resync the affected node&lt;/a&gt;. &lt;/p&gt;

&lt;p&gt;That said, if you&apos;re still running into any error messages related to WiredTiger corruption once you&apos;ve performed a resync, please feel free to open a separate ticket. &lt;/p&gt;

&lt;p&gt;-Nick&lt;/p&gt;</comment>
                            <comment id="2007882" author="irene" created="Wed, 19 Sep 2018 15:40:31 +0000"  >&lt;p&gt;Hi Nick,&lt;br/&gt;
After discussing internally, we restore the VM to repair MongoDB. everything works well. Thanks a lot.  &lt;/p&gt;


&lt;p&gt;Irene &lt;/p&gt;</comment>
                            <comment id="2007852" author="jolmedo" created="Wed, 19 Sep 2018 15:30:20 +0000"  >&lt;p&gt;Hi Nick&lt;/p&gt;

&lt;p&gt;I&apos;m facing this exact issue in my deployment. I&apos;m running MongoDB 3.4.10, a shard cluster with 5 primary nodes &amp;amp; their replica sets. One of them suffered an unclean shutdown, we are still finding out why but my guess is a VMWare ESX process which checks availability on all virtual machines, and moves machines from one point to another. I remember having read some notes in MongoDB online documentation about avoiding this kind of things, but guys responsible for this task did not take my opinion when they deployed MongoDB cluster to a new hardware. So, here I am, begging for help.&lt;/p&gt;

&lt;p&gt;If I didn&apos;t misunderstand what I read above, you have a procedure to repair this files. In my case, files WiredTiger.turtle &amp;amp; WiredTiger.wt are OK, issue happened in another file, named collection-4&#8211;xxxx.wt. Size of it is about 23 Gb, so I think there&apos;s no way to upload it. DO you thing it would possible for you to let me know how you perform the repairing procedure? It would be a great help.&lt;/p&gt;

&lt;p&gt;Thanks in advance for your time.&lt;/p&gt;

&lt;p&gt;Jorge.&lt;/p&gt;

&lt;p&gt;&#160;&lt;/p&gt;</comment>
                            <comment id="2001790" author="irene" created="Thu, 13 Sep 2018 14:15:31 +0000"  >&lt;p&gt;Hi Nike &lt;br/&gt;
Thanks for your quick reply &lt;br/&gt;
I will discuss with my team, and get back to you. &lt;br/&gt;
The information and files I need to provid is  WiredTiger.wt and WiredTiger.turtle files, and the following: &lt;/p&gt;

&lt;p&gt;The cause of the failure (power failure, unclean shutdown, file corruption, etc) &amp;gt;&amp;gt; I think it is file corruption. &lt;/p&gt;

&lt;p&gt;The platform (virtual machine, container, native hardware)&lt;/p&gt;


&lt;p&gt;Irene &lt;/p&gt;</comment>
                            <comment id="2001771" author="nick.brewer" created="Thu, 13 Sep 2018 14:07:40 +0000"  >&lt;p&gt;&lt;a href=&quot;https://jira.mongodb.org/secure/ViewProfile.jspa?name=Irene&quot; class=&quot;user-hover&quot; rel=&quot;Irene&quot;&gt;Irene&lt;/a&gt; The process only takes a few minutes. &lt;/p&gt;

&lt;p&gt;It&apos;s unlikely the root cause here is a bug - it looks like you have journaling disabled which, as the &lt;a href=&quot;https://docs.mongodb.com/manual/tutorial/manage-journaling/#disable-journaling&quot; class=&quot;external-link&quot; target=&quot;_blank&quot; rel=&quot;nofollow noopener&quot;&gt;documentation&lt;/a&gt; states, is not recommended on production systems. However we do track all reported instances of WiredTiger corruption and would like to collect as much information on this as we can. &lt;/p&gt;

&lt;p&gt;-Nick&lt;/p&gt;</comment>
                            <comment id="2001758" author="irene" created="Thu, 13 Sep 2018 14:02:50 +0000"  >&lt;p&gt;Hi Nike,&lt;br/&gt;
Thanks for reply. &lt;br/&gt;
May I know how long you need to repaired files after I provide the information and broken files?&lt;/p&gt;

&lt;p&gt;Besides, is it a bug?&lt;/p&gt;</comment>
                            <comment id="2001750" author="nick.brewer" created="Thu, 13 Sep 2018 13:58:03 +0000"  >&lt;p&gt;&lt;a href=&quot;https://jira.mongodb.org/secure/ViewProfile.jspa?name=Irene&quot; class=&quot;user-hover&quot; rel=&quot;Irene&quot;&gt;Irene&lt;/a&gt; Yes, we would provide repaired files to be used in place of the current ones. &lt;/p&gt;

&lt;p&gt;-Nick&lt;/p&gt;</comment>
                            <comment id="2001643" author="irene" created="Thu, 13 Sep 2018 12:37:42 +0000"  >&lt;p&gt;Hi Nick&lt;br/&gt;
May I know what your repair action on it?&lt;br/&gt;
Will you provide me two repaired WT files to replace the old one? Or...?&lt;/p&gt;

&lt;p&gt;Thanks,&lt;br/&gt;
Irene &lt;/p&gt;</comment>
                            <comment id="2001638" author="nick.brewer" created="Thu, 13 Sep 2018 12:27:17 +0000"  >&lt;p&gt;&lt;a href=&quot;https://jira.mongodb.org/secure/ViewProfile.jspa?name=Irene&quot; class=&quot;user-hover&quot; rel=&quot;Irene&quot;&gt;Irene&lt;/a&gt; If you upload the &lt;tt&gt;WiredTiger.wt&lt;/tt&gt; and &lt;tt&gt;WiredTiger.turtle&lt;/tt&gt; files from your &lt;tt&gt;dbpath&lt;/tt&gt;, we can perform a repair attempt. Before doing so we need to confirm:&lt;/p&gt;

&lt;ul class=&quot;alternate&quot; type=&quot;square&quot;&gt;
	&lt;li&gt;The cause of the failure (power failure, unclean shutdown, file corruption, etc)&lt;/li&gt;
	&lt;li&gt;The platform (virtual machine, container, native hardware)&lt;/li&gt;
&lt;/ul&gt;


&lt;p&gt;Thanks, &lt;br/&gt;
-Nick&lt;/p&gt;</comment>
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