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    <title>MongoDB Jira</title>
    <link>https://jira.mongodb.org</link>
    <description>This file is an XML representation of an issue</description>
    <language>en-us</language>    <build-info>
        <version>9.7.1</version>
        <build-number>970001</build-number>
        <build-date>13-04-2023</build-date>
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<item>
            <title>[SERVER-37399] Got stuck with compass installation on windows</title>
                <link>https://jira.mongodb.org/browse/SERVER-37399</link>
                <project id="10000" key="SERVER">Core Server</project>
                    <description>&lt;p&gt;Hi All,&lt;/p&gt;

&lt;p&gt;&#160;&lt;/p&gt;

&lt;p&gt;I need urgent help to install MongoDB. I am trying to install MongoDB and it got stuck on &quot;Installing MongoDB compass&quot;. In task editor its showing installing &quot;Powershell.exe&quot; . I didn&apos;t find any resolution.&#160;&lt;/p&gt;

&lt;p&gt;Please help me to install. I am attaching screen shot for your reference.&lt;/p&gt;</description>
                <environment></environment>
        <key id="612083">SERVER-37399</key>
            <summary>Got stuck with compass installation on windows</summary>
                <type id="1" iconUrl="https://jira.mongodb.org/secure/viewavatar?size=xsmall&amp;avatarId=14703&amp;avatarType=issuetype">Bug</type>
                                            <priority id="3" iconUrl="https://jira.mongodb.org/images/icons/priorities/major.svg">Major - P3</priority>
                        <status id="6" iconUrl="https://jira.mongodb.org/images/icons/statuses/closed.png" description="The issue is considered finished, the resolution is correct. Issues which are closed can be reopened.">Closed</status>
                    <statusCategory id="3" key="done" colorName="success"/>
                                    <resolution id="4">Incomplete</resolution>
                                        <assignee username="mathew.robinson@mongodb.com">Mathew Robinson</assignee>
                                    <reporter username="psra19">Ankit khandelwal</reporter>
                        <labels>
                            <label>needs_info</label>
                    </labels>
                <created>Mon, 1 Oct 2018 06:25:57 +0000</created>
                <updated>Fri, 27 Dec 2019 15:23:46 +0000</updated>
                            <resolved>Thu, 25 Oct 2018 19:44:57 +0000</resolved>
                                    <version>4.0.2</version>
                    <version>4.2.0</version>
                                    <fixVersion>4.0.6</fixVersion>
                                    <component>Packaging</component>
                                        <votes>0</votes>
                                    <watches>11</watches>
                                                                                                                <comments>
                            <comment id="2306778" author="mathew.robinson" created="Mon, 1 Jul 2019 14:38:38 +0000"  >&lt;p&gt;Hey &lt;a href=&quot;https://jira.mongodb.org/secure/ViewProfile.jspa?name=dasmulli&quot; class=&quot;user-hover&quot; rel=&quot;dasmulli&quot;&gt;dasmulli&lt;/a&gt;,&lt;/p&gt;

&lt;p&gt;This issue should&apos;ve been fixed in MongoDB 3.6.6 and should not affect any version of 4.0&lt;/p&gt;

&lt;p&gt;It&apos;s very likely the network environment could have an effect.&lt;/p&gt;

&lt;p&gt;If you&apos;re trying to install any version 3.6.6+ and/or 4.0+ and still having this problem can you please open a new bug on the SERVER project?&lt;/p&gt;

&lt;p&gt;Thanks!&lt;/p&gt;
</comment>
                            <comment id="2306384" author="dasmulli" created="Mon, 1 Jul 2019 09:12:34 +0000"  >&lt;p&gt;Addendum: The compass.exe instller installs compass and opens it but never completes / the installation window stays open indefinitely, but compass works fine and seemed to be installed properly.. again maybe haning on some never completed network request?&lt;/p&gt;</comment>
                            <comment id="2306382" author="dasmulli" created="Mon, 1 Jul 2019 09:10:49 +0000"  >&lt;p&gt;I am experiencing a similar issue only on windows servers in a DMZ that have no internet access. Installation without compass runs fine, also running the downloaded compass.exe to install compass works fine, just not the combined installer.&lt;/p&gt;</comment>
                            <comment id="2204918" author="matt.lord" created="Mon, 8 Apr 2019 12:58:42 +0000"  >&lt;p&gt;&lt;a href=&quot;https://jira.mongodb.org/secure/ViewProfile.jspa?name=learn-mongo&quot; class=&quot;user-hover&quot; rel=&quot;learn-mongo&quot;&gt;learn-mongo&lt;/a&gt;, as noted above: you can kill that installer process as it will unfortunately never finish. At that point MongoDB has been installed but Compass has not.&#160;I&apos;m not sure what is happening in your case, but in the meantime, you can &lt;a href=&quot;https://www.mongodb.com/download-center/compass&quot; class=&quot;external-link&quot; target=&quot;_blank&quot; rel=&quot;nofollow noopener&quot;&gt;download the latest Compass MSI installer directly&lt;/a&gt;.&#160;&lt;/p&gt;

&lt;p&gt;Could you tell me the output of this command run within PowerShell on this machine:&lt;/p&gt;
&lt;p/&gt;
&lt;div id=&quot;syntaxplugin&quot; class=&quot;syntaxplugin&quot; style=&quot;border: 1px dashed #bbb; border-radius: 5px !important; overflow: auto; max-height: 30em;&quot;&gt;
&lt;table cellspacing=&quot;0&quot; cellpadding=&quot;0&quot; border=&quot;0&quot; width=&quot;100%&quot; style=&quot;font-size: 1em; line-height: 1.4em !important; font-weight: normal; font-style: normal; color: black;&quot;&gt;
		&lt;tbody &gt;
				&lt;tr id=&quot;syntaxplugin_code_and_gutter&quot;&gt;
						&lt;td  style=&quot; line-height: 1.4em !important; padding: 0em; vertical-align: top;&quot;&gt;
					&lt;pre style=&quot;font-size: 1em; margin: 0 10px;  margin-top: 10px;   margin-bottom: 10px;  width: auto; padding: 0;&quot;&gt;&lt;span style=&quot;color: black; font-family: &apos;Consolas&apos;, &apos;Bitstream Vera Sans Mono&apos;, &apos;Courier New&apos;, Courier, monospace !important;&quot;&gt;Invoke-WebRequest -Uri https://compass.mongodb.com/api/v2/download/latest/compass-community/stable/windows -OutFile compass.exe&lt;/span&gt;&lt;/pre&gt;
			&lt;/td&gt;
		&lt;/tr&gt;
			&lt;/tbody&gt;
&lt;/table&gt;
&lt;/div&gt;
&lt;p/&gt;</comment>
                            <comment id="2204584" author="learn-mongo" created="Sun, 7 Apr 2019 21:21:02 +0000"  >&lt;p&gt;I am try to installing&#160;&#160;&lt;b&gt;mongodb-win32-x86_64-enterprise-windows-64-4.0.8-signed&lt;/b&gt; on windows 7 x64 on virtual box,&#160;t got stuck on &quot;&lt;b&gt;Installing MongoDB compass&lt;/b&gt;&quot; as well I wait 3-4 hours, rboot computer and start over but no luck so far.&lt;/p&gt;

&lt;p&gt;Please help me to install monogo on virtaul box (windows 7 x 64)&lt;/p&gt;

&lt;p&gt;&#160;&lt;/p&gt;</comment>
                            <comment id="2111755" author="yas19sin" created="Thu, 10 Jan 2019 22:11:16 +0000"  >&lt;p&gt;i did as said above i installed mongodb without compass and it&apos;s working, and i manually installed compass and now everything is working.&lt;/p&gt;</comment>
                            <comment id="2111128" author="matt.lord" created="Thu, 10 Jan 2019 15:49:16 +0000"  >&lt;p&gt;Hi &lt;a href=&quot;https://jira.mongodb.org/secure/ViewProfile.jspa?name=yas19sin&quot; class=&quot;user-hover&quot; rel=&quot;yas19sin&quot;&gt;yas19sin&lt;/a&gt;,&#160;&lt;/p&gt;

&lt;p&gt;You can kill that installer process as it will unfortunately never finish. At that point MongoDB has been installed but Compass has not &#8211; in your case it sounds like MongoDB has been upgraded but Compass has not. The issue has been fixed with the backport of&#160;&lt;a href=&quot;https://jira.mongodb.org/browse/SERVER-35936&quot; title=&quot;MongoDB Community Windows installer fails to install Compass &quot; class=&quot;issue-link&quot; data-issue-key=&quot;SERVER-35936&quot;&gt;&lt;del&gt;SERVER-35936&lt;/del&gt;&lt;/a&gt;, which will be in upcoming MongoDB 4.0.6 release.&#160;&lt;/p&gt;

&lt;p&gt;In the meantime, you can &lt;a href=&quot;https://www.mongodb.com/download-center/compass&quot; class=&quot;external-link&quot; target=&quot;_blank&quot; rel=&quot;nofollow noopener&quot;&gt;download the latest Compass MSI installer directly&lt;/a&gt;.&#160;&lt;/p&gt;

&lt;p&gt;I&apos;m sorry about this! The issue will be fixed in all future releases.&lt;/p&gt;

&lt;p&gt;Best Regards,&lt;/p&gt;

&lt;p&gt;Matt&lt;/p&gt;</comment>
                            <comment id="2110769" author="yas19sin" created="Thu, 10 Jan 2019 05:09:10 +0000"  >&lt;p&gt;hi so i have the same problem as mentioned above i&apos;ve been waiting for almost 40 minutes now and it&apos;s still stuck i checked the installation folder and tried running the server and the client they are both working so i don&apos;t know if canceling the installation is gonna delete it all, but i&#160; am gonna try and see.&lt;/p&gt;

&lt;p&gt;Note: first time installing didn&apos;t try reinstalling i kept just waiting.&lt;/p&gt;</comment>
                            <comment id="2042516" author="thomas.schubert" created="Thu, 25 Oct 2018 19:44:57 +0000"  >&lt;p&gt;HI &lt;a href=&quot;https://jira.mongodb.org/secure/ViewProfile.jspa?name=psra19&quot; class=&quot;user-hover&quot; rel=&quot;psra19&quot;&gt;psra19&lt;/a&gt;,&lt;/p&gt;

&lt;p&gt;We haven&#8217;t heard back from you for some time, so I&#8217;m going to mark this ticket as resolved. If this is still an issue for you, please provide additional information and we will reopen the ticket.&lt;/p&gt;

&lt;p&gt;Regards,&lt;br/&gt;
Kelsey&lt;/p&gt;</comment>
                            <comment id="2019040" author="mathew.robinson" created="Mon, 1 Oct 2018 14:12:53 +0000"  >&lt;p&gt;Also can you provide how long you waited? Sometimes the compass download can take some time especially on a slower connection.&lt;/p&gt;</comment>
                            <comment id="2018747" author="thomas.schubert" created="Mon, 1 Oct 2018 06:56:26 +0000"  >&lt;p&gt;Hi &lt;a href=&quot;https://jira.mongodb.org/secure/ViewProfile.jspa?name=psra19&quot; class=&quot;user-hover&quot; rel=&quot;psra19&quot;&gt;psra19&lt;/a&gt;,&lt;/p&gt;

&lt;p&gt;Thanks for the report, we&apos;ll investigate. Does it successfully complete if you uncheck MongoDB Compass in the installer?&lt;/p&gt;

&lt;p&gt;Kind regards,&lt;br/&gt;
Kelsey&lt;/p&gt;</comment>
                    </comments>
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                            <attachment id="197484" name="MongoDB installation error.jpg" size="54108" author="psra19" created="Mon, 1 Oct 2018 06:25:03 +0000"/>
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