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    <title>MongoDB Jira</title>
    <link>https://jira.mongodb.org</link>
    <description>This file is an XML representation of an issue</description>
    <language>en-us</language>    <build-info>
        <version>9.7.1</version>
        <build-number>970001</build-number>
        <build-date>13-04-2023</build-date>
    </build-info>


<item>
            <title>[SERVER-38083] WiredTiger error (-31802)  while starting mongodb</title>
                <link>https://jira.mongodb.org/browse/SERVER-38083</link>
                <project id="10000" key="SERVER">Core Server</project>
                    <description>&lt;p&gt;I am pretty much new to mongodb and just started with it. I have copied mongoDB from one Raspberry Pi which is now broken to rescure the database. I have copied the files from the db path like *.index, *.wt *.turtle to the new mongoDB and now i get the error: WiredTiger error (-31802) .&lt;/p&gt;



&lt;p&gt;I hope to rescure the data ..&lt;/p&gt;</description>
                <environment></environment>
        <key id="632395">SERVER-38083</key>
            <summary>WiredTiger error (-31802)  while starting mongodb</summary>
                <type id="1" iconUrl="https://jira.mongodb.org/secure/viewavatar?size=xsmall&amp;avatarId=14703&amp;avatarType=issuetype">Bug</type>
                                            <priority id="3" iconUrl="https://jira.mongodb.org/images/icons/priorities/major.svg">Major - P3</priority>
                        <status id="6" iconUrl="https://jira.mongodb.org/images/icons/statuses/closed.png" description="The issue is considered finished, the resolution is correct. Issues which are closed can be reopened.">Closed</status>
                    <statusCategory id="3" key="done" colorName="success"/>
                                    <resolution id="9">Done</resolution>
                                        <assignee username="daniel.hatcher@mongodb.com">Danny Hatcher</assignee>
                                    <reporter username="f.telci">Ferhat T</reporter>
                        <labels>
                    </labels>
                <created>Mon, 12 Nov 2018 13:22:09 +0000</created>
                <updated>Fri, 30 Nov 2018 19:19:50 +0000</updated>
                            <resolved>Fri, 30 Nov 2018 19:19:50 +0000</resolved>
                                    <version>3.2.21</version>
                                                                        <votes>0</votes>
                                    <watches>5</watches>
                                                                                                                <comments>
                            <comment id="2077165" author="daniel.hatcher" created="Fri, 30 Nov 2018 19:19:44 +0000"  >&lt;p&gt;Hello Ferhat,&lt;/p&gt;

&lt;p&gt;I am now going to close this ticket.&lt;/p&gt;

&lt;p&gt;Thank you,&lt;/p&gt;

&lt;p&gt;Danny&lt;/p&gt;</comment>
                            <comment id="2061815" author="daniel.hatcher" created="Wed, 14 Nov 2018 16:03:42 +0000"  >&lt;p&gt;Hello Ferhat,&lt;/p&gt;

&lt;p&gt;Unfortunately that data may be lost. If you still have access to the original files, you should attempt another copy.&lt;/p&gt;

&lt;p&gt;Thank you,&lt;/p&gt;

&lt;p&gt;Danny&lt;/p&gt;</comment>
                            <comment id="2061176" author="f.telci" created="Wed, 14 Nov 2018 07:05:08 +0000"  >&lt;p&gt;Hey Daniel, &lt;br/&gt;
the server runs now! but there is no data .. &lt;/p&gt;

&lt;p&gt;This is my log .. &lt;/p&gt;

&lt;p&gt; &lt;span class=&quot;image-wrap&quot; style=&quot;&quot;&gt;&lt;a id=&quot;200969_thumb&quot; href=&quot;https://jira.mongodb.org/secure/attachment/200969/200969_Unbenannt.png&quot; title=&quot;Unbenannt.png&quot; file-preview-type=&quot;image&quot; file-preview-id=&quot;200969&quot; file-preview-title=&quot;Unbenannt.png&quot;&gt;&lt;img src=&quot;https://jira.mongodb.org/secure/thumbnail/200969/_thumb_200969.png&quot; style=&quot;border: 0px solid black&quot; role=&quot;presentation&quot;/&gt;&lt;/a&gt;&lt;/span&gt; &lt;/p&gt;</comment>
                            <comment id="2060717" author="daniel.hatcher" created="Tue, 13 Nov 2018 21:04:09 +0000"  >&lt;p&gt;Hello Ferhat,&lt;/p&gt;

&lt;p&gt;Please replace your &lt;tt&gt;WiredTiger.wt&lt;/tt&gt; and &lt;tt&gt;WiredTiger.turtle&lt;/tt&gt; with the following:&lt;br/&gt;
 &lt;span class=&quot;nobr&quot;&gt;&lt;a href=&quot;https://jira.mongodb.org/secure/attachment/200895/200895_WiredTiger.tar&quot; title=&quot;WiredTiger.tar attached to SERVER-38083&quot;&gt;WiredTiger.tar&lt;sup&gt;&lt;img class=&quot;rendericon&quot; src=&quot;https://jira.mongodb.org/images/icons/link_attachment_7.gif&quot; height=&quot;7&quot; width=&quot;7&quot; align=&quot;absmiddle&quot; alt=&quot;&quot; border=&quot;0&quot;/&gt;&lt;/sup&gt;&lt;/a&gt;&lt;/span&gt; &lt;/p&gt;

&lt;p&gt;Additionally, please delete the collection file that has the issue.&lt;/p&gt;

&lt;p&gt;If the above repair attempt did not work, your database will be unable to start up. If you still have access to the original files you copied, you may wish to try copying them over again. It is possible that there was an issue with the original copy.&lt;/p&gt;

&lt;p&gt;Thank you,&lt;/p&gt;

&lt;p&gt;Danny&lt;/p&gt;</comment>
                            <comment id="2060430" author="f.telci" created="Tue, 13 Nov 2018 18:11:27 +0000"  >&lt;p&gt;Hey Daniel,  did it work out? &lt;/p&gt;</comment>
                            <comment id="2059349" author="f.telci" created="Mon, 12 Nov 2018 21:08:18 +0000"  >&lt;p&gt;Oh okay I hope that it will be work .. and for the further after end of the day create a backup .. &lt;span class=&quot;nobr&quot;&gt;&lt;a href=&quot;https://jira.mongodb.org/secure/attachment/200763/200763_WiredTiger.turtle&quot; title=&quot;WiredTiger.turtle attached to SERVER-38083&quot;&gt;WiredTiger.turtle&lt;sup&gt;&lt;img class=&quot;rendericon&quot; src=&quot;https://jira.mongodb.org/images/icons/link_attachment_7.gif&quot; height=&quot;7&quot; width=&quot;7&quot; align=&quot;absmiddle&quot; alt=&quot;&quot; border=&quot;0&quot;/&gt;&lt;/sup&gt;&lt;/a&gt;&lt;/span&gt;  &lt;span class=&quot;nobr&quot;&gt;&lt;a href=&quot;https://jira.mongodb.org/secure/attachment/200764/200764_WiredTiger.wt&quot; title=&quot;WiredTiger.wt attached to SERVER-38083&quot;&gt;WiredTiger.wt&lt;sup&gt;&lt;img class=&quot;rendericon&quot; src=&quot;https://jira.mongodb.org/images/icons/link_attachment_7.gif&quot; height=&quot;7&quot; width=&quot;7&quot; align=&quot;absmiddle&quot; alt=&quot;&quot; border=&quot;0&quot;/&gt;&lt;/sup&gt;&lt;/a&gt;&lt;/span&gt; &lt;/p&gt;</comment>
                            <comment id="2058916" author="daniel.hatcher" created="Mon, 12 Nov 2018 16:55:27 +0000"  >&lt;p&gt;It appears that there is some corruption in your data files. If you provide the &lt;tt&gt;WiredTiger.wt&lt;/tt&gt; and the &lt;tt&gt;WiredTiger.turtle&lt;/tt&gt; files I may be able to recover some of the data but it is possible that these files are irrecoverable. Do you still have access to the source data files?&lt;/p&gt;

&lt;p&gt;Thank you,&lt;/p&gt;

&lt;p&gt;Danny&lt;/p&gt;</comment>
                            <comment id="2058753" author="f.telci" created="Mon, 12 Nov 2018 15:34:04 +0000"  >&lt;p&gt;Hello Daniel,&lt;br/&gt;
here is the log .. &lt;/p&gt;

&lt;p&gt;&lt;span class=&quot;image-wrap&quot; style=&quot;&quot;&gt;&lt;img src=&quot;https://jira.mongodb.org/secure/attachment/200707/200707_log.png&quot; style=&quot;border: 0px solid black&quot; /&gt;&lt;/span&gt;&lt;/p&gt;</comment>
                            <comment id="2058718" author="daniel.hatcher" created="Mon, 12 Nov 2018 15:14:33 +0000"  >&lt;p&gt;Hello Ferhat,&lt;/p&gt;

&lt;p&gt;Can you please provide the full log file covering a restart so that I can take a look?&lt;/p&gt;

&lt;p&gt;Thank you,&lt;/p&gt;

&lt;p&gt;Danny&lt;/p&gt;</comment>
                    </comments>
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                            <attachment id="200969" name="Unbenannt.png" size="151084" author="f.telci" created="Wed, 14 Nov 2018 07:04:50 +0000"/>
                            <attachment id="200895" name="WiredTiger.tar" size="2065" author="daniel.hatcher@mongodb.com" created="Tue, 13 Nov 2018 21:00:12 +0000"/>
                            <attachment id="200763" name="WiredTiger.turtle" size="1000" author="f.telci" created="Mon, 12 Nov 2018 21:07:57 +0000"/>
                            <attachment id="200764" name="WiredTiger.wt" size="61440" author="f.telci" created="Mon, 12 Nov 2018 21:08:11 +0000"/>
                            <attachment id="200707" name="log.png" size="145839" author="f.telci" created="Mon, 12 Nov 2018 15:33:34 +0000"/>
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