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    <title>MongoDB Jira</title>
    <link>https://jira.mongodb.org</link>
    <description>This file is an XML representation of an issue</description>
    <language>en-us</language>    <build-info>
        <version>9.7.1</version>
        <build-number>970001</build-number>
        <build-date>13-04-2023</build-date>
    </build-info>


<item>
            <title>[SERVER-38137] WT_ERROR non-specific WiredTiger error</title>
                <link>https://jira.mongodb.org/browse/SERVER-38137</link>
                <project id="10000" key="SERVER">Core Server</project>
                    <description>&lt;p&gt;After an unclean shutdown of our swarm and our docker container running mongo:3.2 tag, mongod fails to start. I have tried a --repair with no success.&lt;/p&gt;

&lt;p&gt;I&apos;ve attached my WiredTiger.wt and WiredTiger.turtle files for your review as I have seen other do here (for example): &lt;a href=&quot;https://jira.mongodb.org/browse/SERVER-34607&quot; class=&quot;external-link&quot; rel=&quot;nofollow&quot;&gt;https://jira.mongodb.org/browse/SERVER-34607&lt;/a&gt;&lt;/p&gt;

&lt;p&gt;Is there a way for me to fix this? Or is there someone on the Mongo team that can fix this?&lt;/p&gt;

&lt;p&gt;Many Thanks!&lt;/p&gt;</description>
                <environment></environment>
        <key id="633994">SERVER-38137</key>
            <summary>WT_ERROR non-specific WiredTiger error</summary>
                <type id="1" iconUrl="https://jira.mongodb.org/secure/viewavatar?size=xsmall&amp;avatarId=14703&amp;avatarType=issuetype">Bug</type>
                                            <priority id="3" iconUrl="https://jira.mongodb.org/images/icons/priorities/major.svg">Major - P3</priority>
                        <status id="6" iconUrl="https://jira.mongodb.org/images/icons/statuses/closed.png" description="The issue is considered finished, the resolution is correct. Issues which are closed can be reopened.">Closed</status>
                    <statusCategory id="3" key="done" colorName="success"/>
                                    <resolution id="9">Done</resolution>
                                        <assignee username="daniel.hatcher@mongodb.com">Danny Hatcher</assignee>
                                    <reporter username="aruse">A R</reporter>
                        <labels>
                    </labels>
                <created>Wed, 14 Nov 2018 21:27:54 +0000</created>
                <updated>Wed, 21 Nov 2018 17:44:18 +0000</updated>
                            <resolved>Wed, 21 Nov 2018 15:23:58 +0000</resolved>
                                    <version>3.2.0</version>
                                                    <component>WiredTiger</component>
                                        <votes>0</votes>
                                    <watches>6</watches>
                                                                                                                <comments>
                            <comment id="2069263" author="aruse" created="Wed, 21 Nov 2018 17:44:18 +0000"  >&lt;p&gt;Thanks for the heads up.&#160; Will do!&lt;/p&gt;</comment>
                            <comment id="2069055" author="daniel.hatcher" created="Wed, 21 Nov 2018 15:23:45 +0000"  >&lt;p&gt;I&apos;m glad to hear it! One last thing to note is that MongoDB 3.2 has reached end-of-life. You should upgrade to 3.4, 3.6, or 4.0 when possible.&lt;/p&gt;

&lt;p&gt;Have a great day,&lt;/p&gt;

&lt;p&gt;Danny&lt;/p&gt;</comment>
                            <comment id="2068319" author="aruse" created="Tue, 20 Nov 2018 20:10:33 +0000"  >&lt;p&gt;Thank you Danny!&#160; The repair worked.&#160;&lt;/p&gt;

&lt;p&gt;&#160;&lt;/p&gt;

&lt;p&gt;We have a good back up plan implemented now.&#160; &#160;This was mistakenly omitted during the stand up of Rocket Chat.&lt;/p&gt;

&lt;p&gt;&#160;&lt;/p&gt;

&lt;p&gt;You saved us.&#160; Thanks again.&lt;/p&gt;</comment>
                            <comment id="2066480" author="daniel.hatcher" created="Mon, 19 Nov 2018 16:33:47 +0000"  >&lt;p&gt;Hello,&lt;/p&gt;

&lt;p&gt;I&apos;ve attached a repair attempt (&lt;span class=&quot;nobr&quot;&gt;&lt;a href=&quot;https://jira.mongodb.org/secure/attachment/201339/201339_WiredTiger.tar&quot; title=&quot;WiredTiger.tar attached to SERVER-38137&quot;&gt;WiredTiger.tar&lt;sup&gt;&lt;img class=&quot;rendericon&quot; src=&quot;https://jira.mongodb.org/images/icons/link_attachment_7.gif&quot; height=&quot;7&quot; width=&quot;7&quot; align=&quot;absmiddle&quot; alt=&quot;&quot; border=&quot;0&quot;/&gt;&lt;/sup&gt;&lt;/a&gt;&lt;/span&gt;) of the files you provided. Please extract these files and replace them in your &lt;tt&gt;$dbpath&lt;/tt&gt; and let us know if it resolves the issue. If you are still seeing errors after replacing these files, please provide the complete logs from the affected node so that we can further investigate.&lt;/p&gt;

&lt;p&gt;Thank you,&lt;br/&gt;
Danny&lt;/p&gt;</comment>
                            <comment id="2063436" author="aruse" created="Thu, 15 Nov 2018 17:15:04 +0000"  >&lt;p&gt;Please let me know if this is insufficient.&#160; Thanks.&lt;/p&gt;

&lt;p&gt;&#160;&lt;/p&gt;

&lt;p&gt;Rocketchat_mongodb logs&lt;br/&gt;
 rocketchat_mongo.1.hash@comp.dom.com | 2018-11-02T17:02:44.572+0000 I CONTROL &lt;span class=&quot;error&quot;&gt;&amp;#91;initandlisten&amp;#93;&lt;/span&gt; MongoDB starting : pid=1 port=27017 dbpath=/data/db 64-bit host=bc106c82f975&lt;br/&gt;
 rocketchat_mongo.1.hash@comp.dom.com | 2018-11-02T17:02:44.572+0000 I CONTROL &lt;span class=&quot;error&quot;&gt;&amp;#91;initandlisten&amp;#93;&lt;/span&gt; db version v3.2.21&lt;br/&gt;
 rocketchat_mongo.1.hash@comp.dom.com | 2018-11-02T17:02:44.572+0000 I CONTROL &lt;span class=&quot;error&quot;&gt;&amp;#91;initandlisten&amp;#93;&lt;/span&gt; git version: 1ab1010737145ba3761318508ff65ba74dfe8155&lt;br/&gt;
 rocketchat_mongo.1.hash@comp.dom.com | 2018-11-02T17:02:44.572+0000 I CONTROL &lt;span class=&quot;error&quot;&gt;&amp;#91;initandlisten&amp;#93;&lt;/span&gt; OpenSSL version: OpenSSL 1.0.1t 3 May 2016&lt;br/&gt;
 rocketchat_mongo.1.hash@comp.dom.com | 2018-11-02T17:02:44.572+0000 I CONTROL &lt;span class=&quot;error&quot;&gt;&amp;#91;initandlisten&amp;#93;&lt;/span&gt; allocator: tcmalloc&lt;br/&gt;
 rocketchat_mongo.1.hash@comp.dom.com | 2018-11-02T17:02:44.572+0000 I CONTROL &lt;span class=&quot;error&quot;&gt;&amp;#91;initandlisten&amp;#93;&lt;/span&gt; modules: none&lt;br/&gt;
 rocketchat_mongo.1.hash@comp.dom.com | 2018-11-02T17:02:44.572+0000 I CONTROL &lt;span class=&quot;error&quot;&gt;&amp;#91;initandlisten&amp;#93;&lt;/span&gt; build environment:&lt;br/&gt;
 rocketchat_mongo.1.hash@comp.dom.com | 2018-11-02T17:02:44.572+0000 I CONTROL &lt;span class=&quot;error&quot;&gt;&amp;#91;initandlisten&amp;#93;&lt;/span&gt; distmod: debian81&lt;br/&gt;
 rocketchat_mongo.1.hash@comp.dom.com | 2018-11-02T17:02:44.572+0000 I CONTROL &lt;span class=&quot;error&quot;&gt;&amp;#91;initandlisten&amp;#93;&lt;/span&gt; distarch: x86_64&lt;br/&gt;
 rocketchat_mongo.1.hash@comp.dom.com | 2018-11-02T17:02:44.572+0000 I CONTROL &lt;span class=&quot;error&quot;&gt;&amp;#91;initandlisten&amp;#93;&lt;/span&gt; target_arch: x86_64&lt;br/&gt;
 rocketchat_mongo.1.hash@comp.dom.com | 2018-11-02T17:02:44.572+0000 I CONTROL &lt;span class=&quot;error&quot;&gt;&amp;#91;initandlisten&amp;#93;&lt;/span&gt; options: { replication:&lt;/p&gt;

{ oplogSizeMB: 128, replSet: &quot;rs0&quot; }

&lt;p&gt;, storage: { mmapv1:&lt;/p&gt;

{ smallFiles: true }

&lt;p&gt;} }&lt;br/&gt;
 rocketchat_mongo.1.hash@comp.dom.com | 2018-11-02T17:02:44.597+0000 I - &lt;span class=&quot;error&quot;&gt;&amp;#91;initandlisten&amp;#93;&lt;/span&gt; Detected data files in /data/db created by the &apos;wiredTiger&apos; storage engine, so setting the active storage engine to &apos;wiredTiger&apos;.&lt;br/&gt;
 rocketchat_mongo.1.hash@comp.dom.com | 2018-11-02T17:02:44.604+0000 W - &lt;span class=&quot;error&quot;&gt;&amp;#91;initandlisten&amp;#93;&lt;/span&gt; Detected unclean shutdown - /data/db/mongod.lock is not empty.&lt;br/&gt;
 rocketchat_mongo.1.hash@comp.dom.com | 2018-11-02T17:02:44.612+0000 W STORAGE &lt;span class=&quot;error&quot;&gt;&amp;#91;initandlisten&amp;#93;&lt;/span&gt; Recovering data from the last clean checkpoint.&lt;br/&gt;
 rocketchat_mongo.1.hash@comp.dom.com | 2018-11-02T17:02:44.618+0000 I STORAGE &lt;span class=&quot;error&quot;&gt;&amp;#91;initandlisten&amp;#93;&lt;/span&gt; wiredtiger_open config: create,cache_size=17G,session_max=20000,eviction=(threads_min=4,threads_max=4,config_base=false,statistics=(fast),log=(enabled=true,archive=true,path=journal,compressor=snappy),file_manager=(close_idle_time=100000),checkpoint=(wait=60,log_size=2GB),statistics_log=(wait=0),verbose=(recovery_progress),&lt;br/&gt;
 rocketchat_mongo.1.hash@comp.dom.com | 2018-11-02T17:02:44.678+0000 E STORAGE &lt;span class=&quot;error&quot;&gt;&amp;#91;initandlisten&amp;#93;&lt;/span&gt; WiredTiger (-31802) &lt;span class=&quot;error&quot;&gt;&amp;#91;1541178164:678851&amp;#93;&lt;/span&gt;&lt;span class=&quot;error&quot;&gt;&amp;#91;1:0x7f2c8352acc0&amp;#93;&lt;/span&gt;, &lt;a href=&quot;file://wiredtiger.wt/&quot; class=&quot;external-link&quot; target=&quot;_blank&quot; rel=&quot;nofollow noopener&quot;&gt;file:WiredTiger.wt&lt;/a&gt;, connection: unable to read root page from &lt;a href=&quot;file://wiredtiger.wt:/&quot; class=&quot;external-link&quot; target=&quot;_blank&quot; rel=&quot;nofollow noopener&quot;&gt;file:WiredTiger.wt:&lt;/a&gt; WT_ERROR: non-specific WiredTiger error&lt;br/&gt;
 rocketchat_mongo.1.hash@comp.dom.com | 2018-11-02T17:02:44.678+0000 E STORAGE &lt;span class=&quot;error&quot;&gt;&amp;#91;initandlisten&amp;#93;&lt;/span&gt; WiredTiger (0) &lt;span class=&quot;error&quot;&gt;&amp;#91;1541178164:678916&amp;#93;&lt;/span&gt;&lt;span class=&quot;error&quot;&gt;&amp;#91;1:0x7f2c8352acc0&amp;#93;&lt;/span&gt;, &lt;a href=&quot;file://wiredtiger.wt/&quot; class=&quot;external-link&quot; target=&quot;_blank&quot; rel=&quot;nofollow noopener&quot;&gt;file:WiredTiger.wt&lt;/a&gt;, connection: WiredTiger has failed to open its metadata&lt;br/&gt;
 rocketchat_mongo.1.hash@comp.dom.com | 2018-11-02T17:02:44.678+0000 E STORAGE &lt;span class=&quot;error&quot;&gt;&amp;#91;initandlisten&amp;#93;&lt;/span&gt; WiredTiger (0) &lt;span class=&quot;error&quot;&gt;&amp;#91;1541178164:678932&amp;#93;&lt;/span&gt;&lt;span class=&quot;error&quot;&gt;&amp;#91;1:0x7f2c8352acc0&amp;#93;&lt;/span&gt;, &lt;a href=&quot;file://wiredtiger.wt/&quot; class=&quot;external-link&quot; target=&quot;_blank&quot; rel=&quot;nofollow noopener&quot;&gt;file:WiredTiger.wt&lt;/a&gt;, connection: This may be due to the database files being encrypted, being from an older version or due to corruption on disk&lt;br/&gt;
 rocketchat_mongo.1.hash@comp.dom.com | 2018-11-02T17:02:44.678+0000 E STORAGE &lt;span class=&quot;error&quot;&gt;&amp;#91;initandlisten&amp;#93;&lt;/span&gt; WiredTiger (0) &lt;span class=&quot;error&quot;&gt;&amp;#91;1541178164:678946&amp;#93;&lt;/span&gt;&lt;span class=&quot;error&quot;&gt;&amp;#91;1:0x7f2c8352acc0&amp;#93;&lt;/span&gt;, &lt;a href=&quot;file://wiredtiger.wt/&quot; class=&quot;external-link&quot; target=&quot;_blank&quot; rel=&quot;nofollow noopener&quot;&gt;file:WiredTiger.wt&lt;/a&gt;, connection: You should confirm that you have opened the database with the correct options including all encryption and compression options&lt;br/&gt;
 rocketchat_mongo.1.hash@comp.dom.com | 2018-11-02T17:02:44.688+0000 I - &lt;span class=&quot;error&quot;&gt;&amp;#91;initandlisten&amp;#93;&lt;/span&gt; Assertion: 28595:-31802: WT_ERROR: non-specific WiredTiger error&lt;br/&gt;
 rocketchat_mongo.1.hash@comp.dom.com | 2018-11-02T17:02:44.689+0000 I STORAGE &lt;span class=&quot;error&quot;&gt;&amp;#91;initandlisten&amp;#93;&lt;/span&gt; exception in initAndListen: 28595 -31802: WT_ERROR: non-specific WiredTiger error, terminating&lt;br/&gt;
 rocketchat_mongo.1.hash@comp.dom.com | 2018-11-02T17:02:44.689+0000 I CONTROL &lt;span class=&quot;error&quot;&gt;&amp;#91;initandlisten&amp;#93;&lt;/span&gt; dbexit: rc: 100&lt;/p&gt;

&lt;p&gt;Rocketchat_rocketchat Logs&lt;br/&gt;
 rocketchat_rocketchat.1.hash@comp.dom.com |&lt;br/&gt;
 rocketchat_rocketchat.1.hash@comp.dom.com | /app/bundle/programs/server/node_modules/fibers/future.js:313&lt;br/&gt;
 rocketchat_rocketchat.1.hash@comp.dom.com | throw(ex);&lt;br/&gt;
 rocketchat_rocketchat.1.hash@comp.dom.com | ^&lt;br/&gt;
 rocketchat_rocketchat.1.hash@comp.dom.com | MongoError: failed to connect to server &lt;span class=&quot;error&quot;&gt;&amp;#91;mongo:27017&amp;#93;&lt;/span&gt; on first connect &lt;span class=&quot;error&quot;&gt;&amp;#91;MongoError: getaddrinfo ENOTFOUND mongo mongo:27017&amp;#93;&lt;/span&gt;&lt;br/&gt;
 rocketchat_rocketchat.1.hash@comp.dom.com | at Pool.&amp;lt;anonymous&amp;gt; (/app/bundle/programs/server/npm/node_modules/meteor/npm-mongo/node_modules/mongodb-core/lib/topologies/server.js:336:35)&lt;br/&gt;
 rocketchat_rocketchat.1.hash@comp.dom.com | at emitOne (events.js:116:13)&lt;br/&gt;
 rocketchat_rocketchat.1.hash@comp.dom.com | at Pool.emit (events.js:211:7)&lt;br/&gt;
 rocketchat_rocketchat.1.hash@comp.dom.com | at Connection.&amp;lt;anonymous&amp;gt; (/app/bundle/programs/server/npm/node_modules/meteor/npm-mongo/node_modules/mongodb-core/lib/connection/pool.js:280:12)&lt;br/&gt;
 rocketchat_rocketchat.1.hash@comp.dom.com | at Object.onceWrapper (events.js:317:30)&lt;br/&gt;
 rocketchat_rocketchat.1.hash@comp.dom.com | at emitTwo (events.js:126:13)&lt;br/&gt;
 rocketchat_rocketchat.1.hash@comp.dom.com | at Connection.emit (events.js:214:7)&lt;br/&gt;
 rocketchat_rocketchat.1.hash@comp.dom.com | at Socket.&amp;lt;anonymous&amp;gt; (/app/bundle/programs/server/npm/node_modules/meteor/npm-mongo/node_modules/mongodb-core/lib/connection/connection.js:189:49)&lt;br/&gt;
 rocketchat_rocketchat.1.hash@comp.dom.com | at Object.onceWrapper (events.js:315:30)&lt;br/&gt;
 rocketchat_rocketchat.1.hash@comp.dom.com | at emitOne (events.js:116:13)&lt;br/&gt;
 rocketchat_rocketchat.1.hash@comp.dom.com | at Socket.emit (events.js:211:7)&lt;br/&gt;
 rocketchat_rocketchat.1.hash@comp.dom.com | at emitErrorNT (internal/streams/destroy.js:64:8)&lt;br/&gt;
 rocketchat_rocketchat.1.hash@comp.dom.com | at _combinedTickCallback (internal/process/next_tick.js:138:11)&lt;br/&gt;
 rocketchat_rocketchat.1.hash@comp.dom.com | at process._tickCallback (internal/process/next_tick.js:180:9)&lt;/p&gt;</comment>
                            <comment id="2063013" author="daniel.hatcher" created="Thu, 15 Nov 2018 13:29:12 +0000"  >&lt;p&gt;Hello,&lt;/p&gt;

&lt;p&gt;Please provide the error that you are experiencing when you attempt to start the process.&lt;/p&gt;

&lt;p&gt;Thank you,&lt;/p&gt;

&lt;p&gt;Danny&lt;/p&gt;</comment>
                    </comments>
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                            <attachment id="201339" name="WiredTiger.tar" size="43438" author="daniel.hatcher@mongodb.com" created="Mon, 19 Nov 2018 16:33:26 +0000"/>
                            <attachment id="201044" name="WiredTiger.turtle" size="1014" author="aruse" created="Wed, 14 Nov 2018 21:24:57 +0000"/>
                            <attachment id="201045" name="WiredTiger.wt" size="876544" author="aruse" created="Wed, 14 Nov 2018 21:25:00 +0000"/>
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