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    <title>MongoDB Jira</title>
    <link>https://jira.mongodb.org</link>
    <description>This file is an XML representation of an issue</description>
    <language>en-us</language>    <build-info>
        <version>9.7.1</version>
        <build-number>970001</build-number>
        <build-date>13-04-2023</build-date>
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<item>
            <title>[SERVER-38791] Invalid access at address: 0 Segmentation fault (signal 11)</title>
                <link>https://jira.mongodb.org/browse/SERVER-38791</link>
                <project id="10000" key="SERVER">Core Server</project>
                    <description>&lt;p&gt;We are running MongoDB (v 3.6.6) in replication mode (1 primary and 1 secondary) on two nodes (running&#160;Ubuntu 14.04.5 LTS,&#160; 64GB memory).&lt;br/&gt;
 We experienced the following error on primary instance:&lt;/p&gt;

&lt;p&gt;2018-12-26T19:22:24.491-0500 F -&#160;&#160;&#160;&#160;&#160;&#160;&#160; &lt;span class=&quot;error&quot;&gt;&amp;#91;conn111&amp;#93;&lt;/span&gt; Invalid access at address: 0&lt;br/&gt;
 2018-12-26T19:22:24.808-0500 F -&#160;&#160;&#160;&#160;&#160;&#160;&#160; &lt;span class=&quot;error&quot;&gt;&amp;#91;conn111&amp;#93;&lt;/span&gt; Got signal: 11 (Segmentation fault).&lt;br/&gt;
 &#160;0x7ffc4cdb78b1 0x7ffc4cdb6ac9 0x7ffc4cdb7136 0x7ffc495b3330 0x7ffc4b790953 0x7ffc4b7910b5 0x7ffc4b7935e5 0x7ffc4b793edb 0x7ffc4b7922bd 0x7ffc4b795671 0x7ffc4c6a6e05 0x7ffc4cc6b5b4 0x7ffc495ab184 0x7ffc492d803d&lt;br/&gt;
 ----- BEGIN BACKTRACE -----&lt;/p&gt;

&lt;p&gt;{&quot;backtrace&quot;:[&lt;br class=&quot;atl-forced-newline&quot; /&gt;&lt;/p&gt;
{&quot;b&quot;:&quot;7FFC4AB64000&quot;,&quot;o&quot;:&quot;22538B1&quot;,&quot;s&quot;:&quot;_ZN5mongo15printStackTraceERSo&quot;}

&lt;p&gt;,{&quot;b&quot;:&quot;7FFC4AB64000&quot;,&quot;o&quot;:&quot;2252AC9&quot;},{&quot;b&quot;:&quot;7FFC4AB64000&quot;,&quot;o&quot;:&quot;2253136&quot;},{&quot;b&quot;:&quot;7FFC495A3000&quot;,&quot;o&quot;:&quot;10330&quot;},{&quot;b&quot;:&quot;7FFC4AB64000&quot;,&quot;o&quot;:&quot;C2C953&quot;},{&quot;b&quot;:&quot;7FFC4AB64000&quot;,&quot;o&quot;:&quot;C2D0B5&quot;,&quot;s&quot;:&quot;_ZN5mongo19ServiceStateMachine22_scheduleNextWithGuardENS0_11ThreadGuardENS_9transport15ServiceExecutor13ScheduleFlagsENS2_23ServiceExecutorTaskNameENS0_9OwnershipE&quot;},{&quot;b&quot;:&quot;7FFC4AB64000&quot;,&quot;o&quot;:&quot;C2F5E5&quot;,&quot;s&quot;:&quot;_ZN5mongo19ServiceStateMachine15_sourceCallbackENS_6StatusE&quot;},{&quot;b&quot;:&quot;7FFC4AB64000&quot;,&quot;o&quot;:&quot;C2FEDB&quot;,&quot;s&quot;:&quot;_ZN5mongo19ServiceStateMachine14_sourceMessageENS0_11ThreadGuardE&quot;},{&quot;b&quot;:&quot;7FFC4AB64000&quot;,&quot;o&quot;:&quot;C2E2BD&quot;,&quot;s&quot;:&quot;_ZN5mongo19ServiceStateMachine15_runNextInGuardENS0_11ThreadGuardE&quot;},{&quot;b&quot;:&quot;7FFC4AB64000&quot;,&quot;o&quot;:&quot;C31671&quot;},{&quot;b&quot;:&quot;7FFC4AB64000&quot;,&quot;o&quot;:&quot;1B42E05&quot;},{&quot;b&quot;:&quot;7FFC4AB64000&quot;,&quot;o&quot;:&quot;21075B4&quot;},{&quot;b&quot;:&quot;7FFC495A3000&quot;,&quot;o&quot;:&quot;8184&quot;},{&quot;b&quot;:&quot;7FFC491DA000&quot;,&quot;o&quot;:&quot;FE03D&quot;,&quot;s&quot;:&quot;clone&quot;}],&quot;processInfo&quot;:{ &quot;mongodbVersion&quot; : &quot;3.6.6&quot;, &quot;gitVersion&quot; : &quot;6405d65b1d6432e138b44c13085d0c2fe235d6bd&quot;, &quot;compiledModules&quot; : [], &quot;uname&quot; :&lt;/p&gt;

{ &quot;sysname&quot; : &quot;Linux&quot;, &quot;release&quot; : &quot;3.13.0-24-generic&quot;, &quot;version&quot; : &quot;#47-Ubuntu SMP Fri May 2 23:30:00 UTC 2014&quot;, &quot;machine&quot; : &quot;x86_64&quot; }

&lt;p&gt;, &quot;somap&quot; : [ { &quot;b&quot; : &quot;7FFC4AB64000&quot;, &quot;elfType&quot; : 3, &quot;buildId&quot; : &quot;F63278FD698B5843222FE7A6C8FF17D6AEFBBE38&quot; }, { &quot;b&quot; : &quot;7FFF52AFE000&quot;, &quot;elfType&quot; : 3, &quot;buildId&quot; : &quot;6755FAD2CADACDF1667E5B57FF1EDFC28DD1C976&quot; }, { &quot;b&quot; : &quot;7FFC4A724000&quot;, &quot;path&quot; : &quot;/lib/x86_64-linux-gnu/libresolv.so.2&quot;, &quot;elfType&quot; : 3, &quot;buildId&quot; : &quot;AD304AFCE6847F7A4D66D22853E87CCBF5A66966&quot; }, { &quot;b&quot; : &quot;7FFC4A348000&quot;, &quot;path&quot; : &quot;/lib/x86_64-linux-gnu/libcrypto.so.1.0.0&quot;, &quot;elfType&quot; : 3, &quot;buildId&quot; : &quot;CE5EE930D4F0B1F47EDFDACC388EAC6C4DE5CDD2&quot; }, { &quot;b&quot; : &quot;7FFC4A0E9000&quot;, &quot;path&quot; : &quot;/lib/x86_64-linux-gnu/libssl.so.1.0.0&quot;, &quot;elfType&quot; : 3, &quot;buildId&quot; : &quot;920BD37B19B7BD04CA38CE35155D6CDCD744EAB5&quot; }, { &quot;b&quot; : &quot;7FFC49EE5000&quot;, &quot;path&quot; : &quot;/lib/x86_64-linux-gnu/libdl.so.2&quot;, &quot;elfType&quot; : 3, &quot;buildId&quot; : &quot;034D6A4EE9DCAB4A34ABD644345CBBB42DC63088&quot; }, { &quot;b&quot; : &quot;7FFC49CDD000&quot;, &quot;path&quot; : &quot;/lib/x86_64-linux-gnu/librt.so.1&quot;, &quot;elfType&quot; : 3, &quot;buildId&quot; : &quot;4F930712D3609C93E380E5BE5DF73E7AD273531C&quot; }, { &quot;b&quot; : &quot;7FFC499D7000&quot;, &quot;path&quot; : &quot;/lib/x86_64-linux-gnu/libm.so.6&quot;, &quot;elfType&quot; : 3, &quot;buildId&quot; : &quot;300C7884CDEB5667BEA2357D2B8E7A76397562D6&quot; }, { &quot;b&quot; : &quot;7FFC497C1000&quot;, &quot;path&quot; : &quot;/lib/x86_64-linux-gnu/libgcc_s.so.1&quot;, &quot;elfType&quot; : 3, &quot;buildId&quot; : &quot;36311B4457710AE5578C4BF00791DED7359DBB92&quot; }, { &quot;b&quot; : &quot;7FFC495A3000&quot;, &quot;path&quot; : &quot;/lib/x86_64-linux-gnu/libpthread.so.0&quot;, &quot;elfType&quot; : 3, &quot;buildId&quot; : &quot;F64B8AD471FBA1B7A3A64EFB01551E694975E1F7&quot; }, { &quot;b&quot; : &quot;7FFC491DA000&quot;, &quot;path&quot; : &quot;/lib/x86_64-linux-gnu/libc.so.6&quot;, &quot;elfType&quot; : 3, &quot;buildId&quot; : &quot;D9A10B8EF90300628DD0A3A535106967714D7328&quot; }, { &quot;b&quot; : &quot;7FFC4A93F000&quot;, &quot;path&quot; : &quot;/lib64/ld-linux-x86-64.so.2&quot;, &quot;elfType&quot; : 3, &quot;buildId&quot; : &quot;2CA513EDC89C7BC06EC183D1A3A03CC0F606319C&quot; } ] }}&lt;br/&gt;
 &#160;mongod(_ZN5mongo15printStackTraceERSo+0x41) &lt;span class=&quot;error&quot;&gt;&amp;#91;0x7ffc4cdb78b1&amp;#93;&lt;/span&gt;&lt;br/&gt;
 &#160;mongod(+0x2252AC9) &lt;span class=&quot;error&quot;&gt;&amp;#91;0x7ffc4cdb6ac9&amp;#93;&lt;/span&gt;&lt;br/&gt;
 &#160;mongod(+0x2253136) &lt;span class=&quot;error&quot;&gt;&amp;#91;0x7ffc4cdb7136&amp;#93;&lt;/span&gt;&lt;br/&gt;
 &#160;libpthread.so.0(+0x10330) &lt;span class=&quot;error&quot;&gt;&amp;#91;0x7ffc495b3330&amp;#93;&lt;/span&gt;&lt;br/&gt;
 &#160;mongod(+0xC2C953) &lt;span class=&quot;error&quot;&gt;&amp;#91;0x7ffc4b790953&amp;#93;&lt;/span&gt;&lt;br/&gt;
 &#160;mongod(_ZN5mongo19ServiceStateMachine22_scheduleNextWithGuardENS0_11ThreadGuardENS_9transport15ServiceExecutor13ScheduleFlagsENS2_23ServiceExecutorTaskNameENS0_9OwnershipE+0x175) &lt;span class=&quot;error&quot;&gt;&amp;#91;0x7ffc4b7910b5&amp;#93;&lt;/span&gt;&lt;br/&gt;
 &#160;mongod(_ZN5mongo19ServiceStateMachine15_sourceCallbackENS_6StatusE+0xAF5) &lt;span class=&quot;error&quot;&gt;&amp;#91;0x7ffc4b7935e5&amp;#93;&lt;/span&gt;&lt;br/&gt;
 &#160;mongod(_ZN5mongo19ServiceStateMachine14_sourceMessageENS0_11ThreadGuardE+0x23B) &lt;span class=&quot;error&quot;&gt;&amp;#91;0x7ffc4b793edb&amp;#93;&lt;/span&gt;&lt;br/&gt;
 &#160;mongod(_ZN5mongo19ServiceStateMachine15_runNextInGuardENS0_11ThreadGuardE+0x11D) &lt;span class=&quot;error&quot;&gt;&amp;#91;0x7ffc4b7922bd&amp;#93;&lt;/span&gt;&lt;br/&gt;
 &#160;mongod(+0xC31671) &lt;span class=&quot;error&quot;&gt;&amp;#91;0x7ffc4b795671&amp;#93;&lt;/span&gt;&lt;br/&gt;
 &#160;mongod(+0x1B42E05) &lt;span class=&quot;error&quot;&gt;&amp;#91;0x7ffc4c6a6e05&amp;#93;&lt;/span&gt;&lt;br/&gt;
 &#160;mongod(+0x21075B4) &lt;span class=&quot;error&quot;&gt;&amp;#91;0x7ffc4cc6b5b4&amp;#93;&lt;/span&gt;&lt;br/&gt;
 &#160;libpthread.so.0(+0x8184) &lt;span class=&quot;error&quot;&gt;&amp;#91;0x7ffc495ab184&amp;#93;&lt;/span&gt;&lt;br/&gt;
 &#160;libc.so.6(clone+0x6D) &lt;span class=&quot;error&quot;&gt;&amp;#91;0x7ffc492d803d&amp;#93;&lt;/span&gt;&lt;br/&gt;
 -----&#160; END BACKTRACE&#160; -----&lt;br/&gt;
 &#160;&lt;/p&gt;

&lt;p&gt;NOTE: I am attaching the mongo diagnostic data&lt;/p&gt;</description>
                <environment></environment>
        <key id="662435">SERVER-38791</key>
            <summary>Invalid access at address: 0 Segmentation fault (signal 11)</summary>
                <type id="1" iconUrl="https://jira.mongodb.org/secure/viewavatar?size=xsmall&amp;avatarId=14703&amp;avatarType=issuetype">Bug</type>
                                            <priority id="3" iconUrl="https://jira.mongodb.org/images/icons/priorities/major.svg">Major - P3</priority>
                        <status id="6" iconUrl="https://jira.mongodb.org/images/icons/statuses/closed.png" description="The issue is considered finished, the resolution is correct. Issues which are closed can be reopened.">Closed</status>
                    <statusCategory id="3" key="done" colorName="success"/>
                                    <resolution id="5">Cannot Reproduce</resolution>
                                        <assignee username="daniel.hatcher@mongodb.com">Danny Hatcher</assignee>
                                    <reporter username="shahzeb">Shahzeb Haidar</reporter>
                        <labels>
                    </labels>
                <created>Fri, 28 Dec 2018 10:11:41 +0000</created>
                <updated>Mon, 8 Jan 2024 15:23:04 +0000</updated>
                            <resolved>Tue, 5 Feb 2019 17:04:18 +0000</resolved>
                                    <version>3.6.6</version>
                                                                        <votes>0</votes>
                                    <watches>10</watches>
                                                                                                                <comments>
                            <comment id="2138303" author="daniel.hatcher" created="Tue, 5 Feb 2019 17:04:18 +0000"  >&lt;p&gt;I&apos;m going to close this as &quot;Cannot Reproduce&quot; for now. Please let us know if the issue reoccurs.&lt;/p&gt;</comment>
                            <comment id="2124327" author="daniel.hatcher" created="Wed, 23 Jan 2019 16:47:37 +0000"  >&lt;p&gt;Hello Shahzeb,&lt;/p&gt;

&lt;p&gt;We appreciate your patience as we&apos;ve looked into the error but nothing stands out as something we can point to as the root cause. There&apos;s nothing further we can do unless the segfault happens again. If it does reoccur, can you please provide the same information you did in this case (the &lt;tt&gt;mongod&lt;/tt&gt; logs and &quot;diagnostic.data&quot;)? We would be more than happy to take a look.&lt;/p&gt;

&lt;p&gt;Thank you,&lt;/p&gt;

&lt;p&gt;Danny&lt;/p&gt;</comment>
                            <comment id="2123794" author="shahzeb" created="Wed, 23 Jan 2019 05:29:46 +0000"  >&lt;p&gt;Hi,&lt;/p&gt;

&lt;p&gt;We have not encountered the segfault again. It was a one time occurrence. This ticket was raised to gain insight into any possible cause and to safeguard against any such crash in future.&lt;/p&gt;

&lt;p&gt;Thanks,&lt;/p&gt;

&lt;p&gt;Shahzeb&lt;/p&gt;</comment>
                            <comment id="2123568" author="daniel.hatcher" created="Tue, 22 Jan 2019 22:45:29 +0000"  >&lt;p&gt;Hello Shahzeb,&lt;/p&gt;

&lt;p&gt;Unfortunately, we&#8217;ve been unable to discern a concrete root cause from the information provided. Have you experienced the segfault again or was it a one-time occurrence? If it has reoccured, please provide any context around the new instance including &lt;tt&gt;mongod&lt;/tt&gt; logs covering the incident.&lt;/p&gt;

&lt;p&gt;&#160;Thank you,&lt;/p&gt;

&lt;p&gt;Danny&lt;/p&gt;</comment>
                            <comment id="2117670" author="daniel.hatcher" created="Wed, 16 Jan 2019 22:01:28 +0000"  >&lt;p&gt;Hello Shahzeb,&lt;/p&gt;

&lt;p&gt;We are still looking into this. Thank you for your patience.&lt;/p&gt;

&lt;p&gt;Danny&lt;/p&gt;</comment>
                            <comment id="2115208" author="shahzeb" created="Tue, 15 Jan 2019 06:43:27 +0000"  >&lt;p&gt;Hi,&lt;br/&gt;
Is there any update on this?&lt;/p&gt;

&lt;p&gt;Thanks,&lt;/p&gt;

&lt;p&gt;Shahzeb&lt;/p&gt;</comment>
                            <comment id="2101837" author="shahzeb" created="Fri, 28 Dec 2018 19:19:22 +0000"  >&lt;p&gt;Hi Daniel,&lt;/p&gt;

&lt;p&gt;I have uploaded the mongod log.&lt;/p&gt;

&lt;p&gt;Thanks,&lt;/p&gt;

&lt;p&gt;Shahzeb&lt;/p&gt;</comment>
                            <comment id="2101781" author="shahzeb" created="Fri, 28 Dec 2018 17:55:26 +0000"  >&lt;p&gt;Hi,&lt;br/&gt;
I will be providing you the logs but it will take some time. Sorry for delay from my side.&lt;/p&gt;



&lt;p&gt;Thanks,&lt;/p&gt;

&lt;p&gt;Shahzeb&lt;/p&gt;</comment>
                            <comment id="2101690" author="daniel.hatcher" created="Fri, 28 Dec 2018 16:03:34 +0000"  >&lt;p&gt;Hello Shahzeb,&lt;/p&gt;

&lt;p&gt;Can you please also upload the &lt;tt&gt;mongod&lt;/tt&gt; log to that folder? It is located where you have specified your &lt;tt&gt;logpath&lt;/tt&gt; parameter in the &lt;tt&gt;mongod&lt;/tt&gt; configuration.&lt;/p&gt;

&lt;p&gt;Thank you,&lt;/p&gt;

&lt;p&gt;Danny&lt;/p&gt;</comment>
                            <comment id="2101652" author="shahzeb" created="Fri, 28 Dec 2018 15:23:40 +0000"  >&lt;p&gt;Hi Daniel,&lt;/p&gt;

&lt;p&gt;I have uploaded the relevant files from diagnosis.data folder. The name of zip file is &lt;ins&gt;&lt;em&gt;mongo_diag_data.zip&lt;/em&gt;&lt;/ins&gt; .&lt;br/&gt;
Please tell me if you are looking for some other log files as well.&lt;/p&gt;

&lt;p&gt;Thanks,&lt;/p&gt;

&lt;p&gt;Shahzeb&lt;/p&gt;</comment>
                            <comment id="2101644" author="daniel.hatcher" created="Fri, 28 Dec 2018 15:13:35 +0000"  >&lt;p&gt;Hello Shahzeb,&lt;/p&gt;

&lt;p&gt;Please provide the full &lt;tt&gt;mongod&lt;/tt&gt; log from the node that crashed so that we can investigate. You can upload the relevant files to our &lt;a href=&quot;https://10gen-httpsupload.s3.amazonaws.com/upload_forms/74376e71-9ad8-4829-9ee9-d65bbb148603.html&quot; class=&quot;external-link&quot; target=&quot;_blank&quot; rel=&quot;nofollow noopener&quot;&gt;Secure Upload Portal&lt;/a&gt;. Please note that only MongoDB Engineers will be able to read the files and they will be automatically deleted after some time.&lt;/p&gt;

&lt;p&gt;Thank you,&lt;/p&gt;

&lt;p&gt;Danny&lt;/p&gt;</comment>
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