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    <title>MongoDB Jira</title>
    <link>https://jira.mongodb.org</link>
    <description>This file is an XML representation of an issue</description>
    <language>en-us</language>    <build-info>
        <version>9.7.1</version>
        <build-number>970001</build-number>
        <build-date>13-04-2023</build-date>
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<item>
            <title>[SERVER-39027] WiredTiger (-31802) [1547647803:509217][29607:0x7f20a0ab6cc0], file:WiredTiger.wt, connection: unable to read root page from file:WiredTiger.wt: WT_ERROR: non-specific WiredTiger error</title>
                <link>https://jira.mongodb.org/browse/SERVER-39027</link>
                <project id="10000" key="SERVER">Core Server</project>
                    <description>&lt;p&gt;&lt;span class=&quot;error&quot;&gt;&amp;#91;root@ZhiJiao-B mongo&amp;#93;&lt;/span&gt;# mongod --dbpath /DATA/gttt/mongo/db --repair&lt;br/&gt;
2019-01-16T22:10:03.484+0800 I CONTROL &lt;span class=&quot;error&quot;&gt;&amp;#91;initandlisten&amp;#93;&lt;/span&gt; MongoDB starting : pid=29607 port=27017 dbpath=/DATA/gttt/mongo/db 64-bit host=ZhiJiao-B&lt;br/&gt;
2019-01-16T22:10:03.485+0800 I CONTROL &lt;span class=&quot;error&quot;&gt;&amp;#91;initandlisten&amp;#93;&lt;/span&gt; db version v3.2.10&lt;br/&gt;
2019-01-16T22:10:03.485+0800 I CONTROL &lt;span class=&quot;error&quot;&gt;&amp;#91;initandlisten&amp;#93;&lt;/span&gt; git version: 79d9b3ab5ce20f51c272b4411202710a082d0317&lt;br/&gt;
2019-01-16T22:10:03.485+0800 I CONTROL &lt;span class=&quot;error&quot;&gt;&amp;#91;initandlisten&amp;#93;&lt;/span&gt; allocator: tcmalloc&lt;br/&gt;
2019-01-16T22:10:03.485+0800 I CONTROL &lt;span class=&quot;error&quot;&gt;&amp;#91;initandlisten&amp;#93;&lt;/span&gt; modules: none&lt;br/&gt;
2019-01-16T22:10:03.485+0800 I CONTROL &lt;span class=&quot;error&quot;&gt;&amp;#91;initandlisten&amp;#93;&lt;/span&gt; build environment:&lt;br/&gt;
2019-01-16T22:10:03.485+0800 I CONTROL &lt;span class=&quot;error&quot;&gt;&amp;#91;initandlisten&amp;#93;&lt;/span&gt; distarch: x86_64&lt;br/&gt;
2019-01-16T22:10:03.485+0800 I CONTROL &lt;span class=&quot;error&quot;&gt;&amp;#91;initandlisten&amp;#93;&lt;/span&gt; target_arch: x86_64&lt;br/&gt;
2019-01-16T22:10:03.485+0800 I CONTROL &lt;span class=&quot;error&quot;&gt;&amp;#91;initandlisten&amp;#93;&lt;/span&gt; options: { repair: true, storage: &lt;/p&gt;
{ dbPath: &quot;/DATA/gttt/mongo/db&quot; }
&lt;p&gt; }&lt;br/&gt;
2019-01-16T22:10:03.499+0800 I - &lt;span class=&quot;error&quot;&gt;&amp;#91;initandlisten&amp;#93;&lt;/span&gt; Detected data files in /DATA/gttt/mongo/db created by the &apos;wiredTiger&apos; storage engine, so setting the active storage engine to &apos;wiredTiger&apos;.&lt;br/&gt;
2019-01-16T22:10:03.499+0800 I STORAGE &lt;span class=&quot;error&quot;&gt;&amp;#91;initandlisten&amp;#93;&lt;/span&gt; Detected WT journal files. Running recovery from last checkpoint.&lt;br/&gt;
2019-01-16T22:10:03.499+0800 I STORAGE &lt;span class=&quot;error&quot;&gt;&amp;#91;initandlisten&amp;#93;&lt;/span&gt; journal to nojournal transition config: create,cache_size=18G,session_max=20000,eviction=(threads_max=4),config_base=false,statistics=(fast),log=(enabled=true,archive=true,path=journal,compressor=snappy),file_manager=(close_idle_time=100000),checkpoint=(wait=60,log_size=2GB),statistics_log=(wait=0),&lt;br/&gt;
2019-01-16T22:10:03.509+0800 E STORAGE &lt;span class=&quot;error&quot;&gt;&amp;#91;initandlisten&amp;#93;&lt;/span&gt; WiredTiger (-31802) &lt;span class=&quot;error&quot;&gt;&amp;#91;1547647803:509217&amp;#93;&lt;/span&gt;&lt;span class=&quot;error&quot;&gt;&amp;#91;29607:0x7f20a0ab6cc0&amp;#93;&lt;/span&gt;, &lt;a href=&quot;file:WiredTiger.wt&quot; class=&quot;external-link&quot; target=&quot;_blank&quot; rel=&quot;nofollow noopener&quot;&gt;file:WiredTiger.wt&lt;/a&gt;, connection: unable to read root page from &lt;a href=&quot;file:WiredTiger.wt:&quot; class=&quot;external-link&quot; target=&quot;_blank&quot; rel=&quot;nofollow noopener&quot;&gt;file:WiredTiger.wt:&lt;/a&gt; WT_ERROR: non-specific WiredTiger error&lt;br/&gt;
2019-01-16T22:10:03.509+0800 E STORAGE &lt;span class=&quot;error&quot;&gt;&amp;#91;initandlisten&amp;#93;&lt;/span&gt; WiredTiger (0) &lt;span class=&quot;error&quot;&gt;&amp;#91;1547647803:509278&amp;#93;&lt;/span&gt;&lt;span class=&quot;error&quot;&gt;&amp;#91;29607:0x7f20a0ab6cc0&amp;#93;&lt;/span&gt;, &lt;a href=&quot;file:WiredTiger.wt&quot; class=&quot;external-link&quot; target=&quot;_blank&quot; rel=&quot;nofollow noopener&quot;&gt;file:WiredTiger.wt&lt;/a&gt;, connection: WiredTiger has failed to open its metadata&lt;br/&gt;
2019-01-16T22:10:03.509+0800 E STORAGE &lt;span class=&quot;error&quot;&gt;&amp;#91;initandlisten&amp;#93;&lt;/span&gt; WiredTiger (0) &lt;span class=&quot;error&quot;&gt;&amp;#91;1547647803:509296&amp;#93;&lt;/span&gt;&lt;span class=&quot;error&quot;&gt;&amp;#91;29607:0x7f20a0ab6cc0&amp;#93;&lt;/span&gt;, &lt;a href=&quot;file:WiredTiger.wt&quot; class=&quot;external-link&quot; target=&quot;_blank&quot; rel=&quot;nofollow noopener&quot;&gt;file:WiredTiger.wt&lt;/a&gt;, connection: This may be due to the database files being encrypted, being from an older version or due to corruption on disk&lt;br/&gt;
2019-01-16T22:10:03.509+0800 E STORAGE &lt;span class=&quot;error&quot;&gt;&amp;#91;initandlisten&amp;#93;&lt;/span&gt; WiredTiger (0) &lt;span class=&quot;error&quot;&gt;&amp;#91;1547647803:509313&amp;#93;&lt;/span&gt;&lt;span class=&quot;error&quot;&gt;&amp;#91;29607:0x7f20a0ab6cc0&amp;#93;&lt;/span&gt;, &lt;a href=&quot;file:WiredTiger.wt&quot; class=&quot;external-link&quot; target=&quot;_blank&quot; rel=&quot;nofollow noopener&quot;&gt;file:WiredTiger.wt&lt;/a&gt;, connection: You should confirm that you have opened the database with the correct options including all encryption and compression options&lt;br/&gt;
2019-01-16T22:10:03.509+0800 I - &lt;span class=&quot;error&quot;&gt;&amp;#91;initandlisten&amp;#93;&lt;/span&gt; Assertion: 28718:-31802: WT_ERROR: non-specific WiredTiger error&lt;br/&gt;
2019-01-16T22:10:03.509+0800 I STORAGE &lt;span class=&quot;error&quot;&gt;&amp;#91;initandlisten&amp;#93;&lt;/span&gt; exception in initAndListen: 28718 -31802: WT_ERROR: non-specific WiredTiger error, terminating&lt;br/&gt;
2019-01-16T22:10:03.509+0800 I CONTROL &lt;span class=&quot;error&quot;&gt;&amp;#91;initandlisten&amp;#93;&lt;/span&gt; dbexit: rc: 100&lt;/p&gt;</description>
                <environment></environment>
        <key id="673154">SERVER-39027</key>
            <summary>WiredTiger (-31802) [1547647803:509217][29607:0x7f20a0ab6cc0], file:WiredTiger.wt, connection: unable to read root page from file:WiredTiger.wt: WT_ERROR: non-specific WiredTiger error</summary>
                <type id="6" iconUrl="https://jira.mongodb.org/secure/viewavatar?size=xsmall&amp;avatarId=14720&amp;avatarType=issuetype">Question</type>
                                            <priority id="3" iconUrl="https://jira.mongodb.org/images/icons/priorities/major.svg">Major - P3</priority>
                        <status id="6" iconUrl="https://jira.mongodb.org/images/icons/statuses/closed.png" description="The issue is considered finished, the resolution is correct. Issues which are closed can be reopened.">Closed</status>
                    <statusCategory id="3" key="done" colorName="success"/>
                                    <resolution id="9">Done</resolution>
                                        <assignee username="eric.sedor@mongodb.com">Eric Sedor</assignee>
                                    <reporter username="zdypass">dypass</reporter>
                        <labels>
                    </labels>
                <created>Wed, 16 Jan 2019 07:02:06 +0000</created>
                <updated>Tue, 19 Feb 2019 21:05:11 +0000</updated>
                            <resolved>Tue, 19 Feb 2019 21:05:11 +0000</resolved>
                                                                                        <votes>0</votes>
                                    <watches>10</watches>
                                                                                                                <comments>
                            <comment id="2156225" author="eric.sedor" created="Tue, 19 Feb 2019 21:05:11 +0000"  >&lt;p&gt;We haven&#8217;t heard back from you for some time, so I&#8217;m going to mark this ticket as resolved. If this is still an issue for you, please provide additional information and we will reopen the ticket.&lt;/p&gt;</comment>
                            <comment id="2138569" author="eric.sedor" created="Tue, 5 Feb 2019 18:44:40 +0000"  >&lt;p&gt;Hi, if this is still an issue for you, would you please attach both the WiredTiger.wt and the WiredTiger.turtle files to this ticket or let us know if a secure upload is necessary? Thank you!&lt;/p&gt;</comment>
                            <comment id="2117646" author="eric.sedor" created="Wed, 16 Jan 2019 21:49:02 +0000"  >&lt;p&gt;This error during repairing typically indicates file- or disk-level corruption. While MongoDB 3.2 reached end of life on September 2018, we can provide limited assistance with this issue if this is your only copy of this data, and if the corruption is isolated to the WiredTiger.wt file.&lt;/p&gt;

&lt;p&gt;Can you attach both the WiredTiger.wt and the WiredTiger.turtle files to this ticket? If you&apos;d prefer not to do so publicly we can provide a secure upload portal. Just let us know.&lt;/p&gt;</comment>
                    </comments>
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                                        <issuelink>
            <issuekey id="673155">SERVER-39028</issuekey>
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            <issuekey id="680033">WT-4554</issuekey>
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