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    <title>MongoDB Jira</title>
    <link>https://jira.mongodb.org</link>
    <description>This file is an XML representation of an issue</description>
    <language>en-us</language>    <build-info>
        <version>9.7.1</version>
        <build-number>970001</build-number>
        <build-date>13-04-2023</build-date>
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<item>
            <title>[SERVER-39153] Server not accessible after the error _flushRoutingTableCacheUpdates { forceRoutingTableRefresh: &quot;config.system.sessions&quot;</title>
                <link>https://jira.mongodb.org/browse/SERVER-39153</link>
                <project id="10000" key="SERVER">Core Server</project>
                    <description>&lt;p&gt;hi,&lt;br/&gt;
My server hosting the most active shard is inaccessible for at least 2 hours with the following error&lt;/p&gt;
&lt;p/&gt;
&lt;div id=&quot;syntaxplugin&quot; class=&quot;syntaxplugin&quot; style=&quot;border: 1px dashed #bbb; border-radius: 5px !important; overflow: auto; max-height: 30em;&quot;&gt;
&lt;table cellspacing=&quot;0&quot; cellpadding=&quot;0&quot; border=&quot;0&quot; width=&quot;100%&quot; style=&quot;font-size: 1em; line-height: 1.4em !important; font-weight: normal; font-style: normal; color: black;&quot;&gt;
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				&lt;tr id=&quot;syntaxplugin_code_and_gutter&quot;&gt;
						&lt;td  style=&quot; line-height: 1.4em !important; padding: 0em; vertical-align: top;&quot;&gt;
					&lt;pre style=&quot;font-size: 1em; margin: 0 10px;  margin-top: 10px;   margin-bottom: 10px;  width: auto; padding: 0;&quot;&gt;&lt;span style=&quot;color: black; font-family: &apos;Consolas&apos;, &apos;Bitstream Vera Sans Mono&apos;, &apos;Courier New&apos;, Courier, monospace !important;&quot;&gt;2019-01-23T05:19:58.749-0400 I COMMAND [conn5355] command admin.$cmd command: _flushRoutingTableCacheUpdates \{ forceRoutingTableRefresh: &quot;config.system.sessions&quot;, maxTimeMS: 30000, $clusterTime: { clusterTime: Timestamp(1548235167, 543), signature: { hash: BinData(0, 14131F6D277868A4BEE8EC438CAA6DEF67C1CB5D), keyId: 6607960961905065998 } }, $configServerState: \{ opTime: { ts: Timestamp(1548235148, 81), t: 32 } }, $db: &quot;admin&quot; } numYields:0 ok:0 errMsg:&quot;operation exceeded time limit&quot; errName:MaxTimeMSExpired errCode:50 reslen:396 locks:\{ Global: { acquireCount: { r: 1 } } } protocol:op_msg 30499ms&lt;/span&gt;&lt;/pre&gt;
			&lt;/td&gt;
		&lt;/tr&gt;
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&lt;/table&gt;
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&lt;p/&gt;</description>
                <environment>linux : el7.x86_64 </environment>
        <key id="676844">SERVER-39153</key>
            <summary>Server not accessible after the error _flushRoutingTableCacheUpdates { forceRoutingTableRefresh: &quot;config.system.sessions&quot;</summary>
                <type id="6" iconUrl="https://jira.mongodb.org/secure/viewavatar?size=xsmall&amp;avatarId=14720&amp;avatarType=issuetype">Question</type>
                                            <priority id="3" iconUrl="https://jira.mongodb.org/images/icons/priorities/major.svg">Major - P3</priority>
                        <status id="6" iconUrl="https://jira.mongodb.org/images/icons/statuses/closed.png" description="The issue is considered finished, the resolution is correct. Issues which are closed can be reopened.">Closed</status>
                    <statusCategory id="3" key="done" colorName="success"/>
                                    <resolution id="3">Duplicate</resolution>
                                        <assignee username="eric.sedor@mongodb.com">Eric Sedor</assignee>
                                    <reporter username="valerie.fautra@orange.com">Valerie FAUTRA</reporter>
                        <labels>
                    </labels>
                <created>Wed, 23 Jan 2019 18:39:32 +0000</created>
                <updated>Fri, 30 Aug 2019 18:46:15 +0000</updated>
                            <resolved>Fri, 30 Aug 2019 18:46:15 +0000</resolved>
                                                                                        <votes>0</votes>
                                    <watches>7</watches>
                                                                                                                <comments>
                            <comment id="2402331" author="thomas.schubert" created="Fri, 30 Aug 2019 18:46:15 +0000"  >&lt;p&gt;Hi &lt;a href=&quot;https://jira.mongodb.org/secure/ViewProfile.jspa?name=valerie.fautra%40orange.com&quot; class=&quot;user-hover&quot; rel=&quot;valerie.fautra@orange.com&quot;&gt;valerie.fautra@orange.com&lt;/a&gt;,&lt;/p&gt;

&lt;p&gt;Through internal testing, we were able to identify &lt;a href=&quot;https://jira.mongodb.org/browse/SERVER-43108&quot; title=&quot;Lost wakeup in ShardServerCatalogCacheLoader causes hang during flushRoutingTableCacheUpdates&quot; class=&quot;issue-link&quot; data-issue-key=&quot;SERVER-43108&quot;&gt;&lt;del&gt;SERVER-43108&lt;/del&gt;&lt;/a&gt;, which we believe is the same issue as has been reported here. For updates, please watch &lt;a href=&quot;https://jira.mongodb.org/browse/SERVER-43108&quot; title=&quot;Lost wakeup in ShardServerCatalogCacheLoader causes hang during flushRoutingTableCacheUpdates&quot; class=&quot;issue-link&quot; data-issue-key=&quot;SERVER-43108&quot;&gt;&lt;del&gt;SERVER-43108&lt;/del&gt;&lt;/a&gt;.&lt;/p&gt;

&lt;p&gt;Kind regards,&lt;br/&gt;
Kelsey&lt;/p&gt;</comment>
                            <comment id="2186764" author="eric.sedor" created="Wed, 20 Mar 2019 22:00:05 +0000"  >&lt;p&gt;Hi,&lt;/p&gt;

&lt;p&gt;We haven&#8217;t heard back from you for some time, so I&#8217;m going to mark this ticket as resolved. If this is still an issue for you, please provide additional information and we will reopen the ticket.&lt;/p&gt;

&lt;p&gt;Regards,&lt;br/&gt;
Eric&lt;/p&gt;</comment>
                            <comment id="2175324" author="eric.sedor" created="Fri, 8 Mar 2019 00:07:56 +0000"  >&lt;p&gt;Hi,&lt;/p&gt;

&lt;p&gt;We still need additional information to diagnose the problem. If this is still an issue for you, can you see if any of the above information is available?&lt;/p&gt;

&lt;p&gt;Thanks,&lt;br/&gt;
Eric&lt;/p&gt;</comment>
                            <comment id="2131158" author="eric.sedor" created="Tue, 29 Jan 2019 20:51:51 +0000"  >&lt;p&gt;Hi &lt;a href=&quot;https://jira.mongodb.org/secure/ViewProfile.jspa?name=valerie.fautra%40orange.com&quot; class=&quot;user-hover&quot; rel=&quot;valerie.fautra@orange.com&quot;&gt;valerie.fautra@orange.com&lt;/a&gt;,&lt;/p&gt;

&lt;p&gt;Sorry for the added step here.&lt;/p&gt;

&lt;p&gt;We&apos;ve been reviewing this ticket again and did notice there may have been an issue related to capped collections. If you&apos;re still interested in pursuing this issue, are you able to provide the logs for the affected node during the 2-hour outage?&lt;/p&gt;

&lt;p&gt;Can you also tell us about how many capped collections you are using, what size they are, and what rate of writes they receive?&lt;/p&gt;

&lt;p&gt;The diagnostic.data directory and the logs from secondary nodes may also be helpful.&lt;/p&gt;

&lt;p&gt;I&apos;ve created a secure &lt;a href=&quot;https://10gen-httpsupload.s3.amazonaws.com/upload_forms/6f385b13-b948-40ff-b60e-ad3505fd8c7e.html&quot; class=&quot;external-link&quot; target=&quot;_blank&quot; rel=&quot;nofollow noopener&quot;&gt;upload portal&lt;/a&gt; for you. Files uploaded to this portal are visible only to MongoDB employees and are routinely deleted after some time.&#160;&lt;/p&gt;</comment>
                            <comment id="2126206" author="eric.sedor" created="Thu, 24 Jan 2019 18:21:20 +0000"  >&lt;p&gt;Thank you. This appears to be a performance issue that would require investigation. The log line above is likely a symptom.&lt;/p&gt;

&lt;p&gt;Because the SERVER project is for reporting bugs or feature suggestions for the MongoDB server, we&apos;d like to ask that you post on the &lt;a href=&quot;https://groups.google.com/group/mongodb-user&quot; class=&quot;external-link&quot; target=&quot;_blank&quot; rel=&quot;nofollow noopener&quot;&gt;mongodb-user group&lt;/a&gt; or &lt;a href=&quot;https://stackoverflow.com/questions/tagged/mongodb&quot; class=&quot;external-link&quot; target=&quot;_blank&quot; rel=&quot;nofollow noopener&quot;&gt;Stack Overflow with the &lt;tt&gt;mongodb&lt;/tt&gt; tag&lt;/a&gt;. A question like this involving more discussion would be best posted on the mongodb-user group.&lt;/p&gt;</comment>
                            <comment id="2125818" author="valerie.fautra@orange.com" created="Thu, 24 Jan 2019 15:00:35 +0000"  >&lt;p&gt;HI Eric&lt;br/&gt;
I sent you the file required.&lt;/p&gt;</comment>
                            <comment id="2124803" author="eric.sedor" created="Wed, 23 Jan 2019 21:48:50 +0000"  >&lt;p&gt;It is possible for many operations to exceed a maxTimeMS setting when a node is experiencing trouble, but it is not clear from this log message what trouble actually occurred, or if that trouble is the result of a bug.&lt;/p&gt;

&lt;p&gt;Would you please archive (tar or zip) the &lt;tt&gt;$dbpath/diagnostic.data&lt;/tt&gt; directory from the affected node and attach it to this ticket?&lt;/p&gt;</comment>
                            <comment id="2124561" author="valerie.fautra@orange.com" created="Wed, 23 Jan 2019 18:54:28 +0000"  >&lt;p&gt;Thanks&lt;br/&gt;
First time i use this platform&lt;/p&gt;



&lt;p&gt;Envoy&#233; depuis mon smartphone Samsung Galaxy.&lt;/p&gt;


&lt;p&gt;-------- Message d&apos;origine --------&lt;br/&gt;
De : &quot;Sam Rossi (Jira)&quot; &amp;lt;jira@mongodb.org&amp;gt;&lt;br/&gt;
Date : 23/01/2019 14:49 (GMT-04:00)&lt;br/&gt;
&#192; : FAUTRA PRADEL Val&#233;rie OF/OCA &amp;lt;valerie.fautra@orange.com&amp;gt;&lt;br/&gt;
Objet : &lt;span class=&quot;error&quot;&gt;&amp;#91;MongoDB-JIRA&amp;#93;&lt;/span&gt; (&lt;a href=&quot;https://jira.mongodb.org/browse/SERVER-39153&quot; title=&quot;Server not accessible after the error _flushRoutingTableCacheUpdates { forceRoutingTableRefresh: &amp;quot;config.system.sessions&amp;quot;&quot; class=&quot;issue-link&quot; data-issue-key=&quot;SERVER-39153&quot;&gt;&lt;del&gt;SERVER-39153&lt;/del&gt;&lt;/a&gt;) Server not accessible after the error _flushRoutingTableCacheUpdates { forceRoutingTableRefresh: &quot;config.system.sessions&quot;&lt;/p&gt;


&lt;p&gt;     [ &lt;a href=&quot;https://jira.mongodb.org/browse/SERVER-39153?page=com.atlassian.jira.plugin.system.issuetabpanels:all-tabpanel&quot; class=&quot;external-link&quot; rel=&quot;nofollow&quot;&gt;https://jira.mongodb.org/browse/SERVER-39153?page=com.atlassian.jira.plugin.system.issuetabpanels:all-tabpanel&lt;/a&gt; ]&lt;/p&gt;

&lt;p&gt;Sam Rossi a d&#233;plac&#233; &lt;a href=&quot;https://jira.mongodb.org/browse/SERVER-39153&quot; title=&quot;Server not accessible after the error _flushRoutingTableCacheUpdates { forceRoutingTableRefresh: &amp;quot;config.system.sessions&amp;quot;&quot; class=&quot;issue-link&quot; data-issue-key=&quot;SERVER-39153&quot;&gt;&lt;del&gt;MONGOID-4693&lt;/del&gt;&lt;/a&gt; vers &lt;a href=&quot;https://jira.mongodb.org/browse/SERVER-39153&quot; title=&quot;Server not accessible after the error _flushRoutingTableCacheUpdates { forceRoutingTableRefresh: &amp;quot;config.system.sessions&amp;quot;&quot; class=&quot;issue-link&quot; data-issue-key=&quot;SERVER-39153&quot;&gt;&lt;del&gt;SERVER-39153&lt;/del&gt;&lt;/a&gt;:&lt;br/&gt;
---------------------------------------------&lt;/p&gt;

&lt;p&gt;                       Projet: Core Server  (a &#233;t&#233;: Mongoid)&lt;br/&gt;
                          Cl&#233;: &lt;a href=&quot;https://jira.mongodb.org/browse/SERVER-39153&quot; title=&quot;Server not accessible after the error _flushRoutingTableCacheUpdates { forceRoutingTableRefresh: &amp;quot;config.system.sessions&amp;quot;&quot; class=&quot;issue-link&quot; data-issue-key=&quot;SERVER-39153&quot;&gt;&lt;del&gt;SERVER-39153&lt;/del&gt;&lt;/a&gt;  (a &#233;t&#233;: &lt;a href=&quot;https://jira.mongodb.org/browse/SERVER-39153&quot; title=&quot;Server not accessible after the error _flushRoutingTableCacheUpdates { forceRoutingTableRefresh: &amp;quot;config.system.sessions&amp;quot;&quot; class=&quot;issue-link&quot; data-issue-key=&quot;SERVER-39153&quot;&gt;&lt;del&gt;MONGOID-4693&lt;/del&gt;&lt;/a&gt;)&lt;br/&gt;
              Flux de travaux: Primary SERVER Workflow  (a &#233;t&#233;: Drivers Only Workflow)&lt;br/&gt;
                   Composants:     (a &#233;t&#233;: Mongoid)&lt;br/&gt;
    Affecte la/les version(s):     (a &#233;t&#233;: 4.0.0 final)&lt;/p&gt;


&lt;p&gt;----------------------&lt;br/&gt;
This message was sent from MongoDB&apos;s issue tracking system. To respond to this ticket, please login to &lt;a href=&quot;https://jira.mongodb.org&quot; class=&quot;external-link&quot; rel=&quot;nofollow&quot;&gt;https://jira.mongodb.org&lt;/a&gt; using your JIRA or MMS credentials.&lt;/p&gt;

&lt;p&gt;_________________________________________________________________________________________________________________________&lt;/p&gt;

&lt;p&gt;Ce message et ses pieces jointes peuvent contenir des informations confidentielles ou privilegiees et ne doivent donc&lt;br/&gt;
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Orange decline toute responsabilite si ce message a ete altere, deforme ou falsifie. Merci.&lt;/p&gt;

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                    </comments>
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            <issuekey id="913745">SERVER-43108</issuekey>
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            <issuekey id="676849">SERVER-39155</issuekey>
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                            <attachment id="207020" name="install_diagnostic_data.tar" size="110356480" author="valerie.fautra@orange.com" created="Thu, 24 Jan 2019 01:18:46 +0000"/>
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