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    <title>MongoDB Jira</title>
    <link>https://jira.mongodb.org</link>
    <description>This file is an XML representation of an issue</description>
    <language>en-us</language>    <build-info>
        <version>9.7.1</version>
        <build-number>970001</build-number>
        <build-date>13-04-2023</build-date>
    </build-info>


<item>
            <title>[SERVER-39393] WiredTiger.turtle: encountered an illegal file format or internal value</title>
                <link>https://jira.mongodb.org/browse/SERVER-39393</link>
                <project id="10000" key="SERVER">Core Server</project>
                    <description>&lt;p&gt;Mongo 3.6.4 crashed after 5 hours of light operation.&lt;/p&gt;

&lt;p&gt;2019-02-05T19:33:13.782+0000 E STORAGE &lt;span class=&quot;error&quot;&gt;&amp;#91;WTCheckpointThread&amp;#93;&lt;/span&gt; WiredTiger error (13) &lt;span class=&quot;error&quot;&gt;&amp;#91;1549395193:781511&amp;#93;&lt;/span&gt;&lt;span class=&quot;error&quot;&gt;&amp;#91;130620:140706046763344&amp;#93;&lt;/span&gt;, &lt;a href=&quot;file:WiredTiger.wt&quot; class=&quot;external-link&quot; target=&quot;_blank&quot; rel=&quot;nofollow noopener&quot;&gt;file:WiredTiger.wt&lt;/a&gt;, WT_SESSION.checkpoint: data\WiredTiger.turtle.set to data\WiredTiger.turtle: file-rename: MoveFileExW: Access is denied. &lt;br/&gt;
: Permission denied&lt;br/&gt;
2019-02-05T19:33:13.784+0000 E STORAGE &lt;span class=&quot;error&quot;&gt;&amp;#91;WTCheckpointThread&amp;#93;&lt;/span&gt; WiredTiger error (0) &lt;span class=&quot;error&quot;&gt;&amp;#91;1549395193:783517&amp;#93;&lt;/span&gt;&lt;span class=&quot;error&quot;&gt;&amp;#91;130620:140706046763344&amp;#93;&lt;/span&gt;, &lt;a href=&quot;file:WiredTiger.wt&quot; class=&quot;external-link&quot; target=&quot;_blank&quot; rel=&quot;nofollow noopener&quot;&gt;file:WiredTiger.wt&lt;/a&gt;, WT_SESSION.checkpoint: WiredTiger.turtle: encountered an illegal file format or internal value: (__wt_turtle_update, 337)&lt;br/&gt;
2019-02-05T19:33:13.784+0000 E STORAGE &lt;span class=&quot;error&quot;&gt;&amp;#91;WTCheckpointThread&amp;#93;&lt;/span&gt; WiredTiger error (-31804) &lt;span class=&quot;error&quot;&gt;&amp;#91;1549395193:783517&amp;#93;&lt;/span&gt;&lt;span class=&quot;error&quot;&gt;&amp;#91;130620:140706046763344&amp;#93;&lt;/span&gt;, &lt;a href=&quot;file:WiredTiger.wt&quot; class=&quot;external-link&quot; target=&quot;_blank&quot; rel=&quot;nofollow noopener&quot;&gt;file:WiredTiger.wt&lt;/a&gt;, WT_SESSION.checkpoint: the process must exit and restart: WT_PANIC: WiredTiger library panic&lt;br/&gt;
2019-02-05T19:33:13.784+0000 F - &lt;span class=&quot;error&quot;&gt;&amp;#91;WTCheckpointThread&amp;#93;&lt;/span&gt; Fatal Assertion 28558 at src\mongo\db\storage\wiredtiger\wiredtiger_util.cpp 361&lt;br/&gt;
2019-02-05T19:33:13.784+0000 F - &lt;span class=&quot;error&quot;&gt;&amp;#91;WTCheckpointThread&amp;#93;&lt;/span&gt;&lt;/p&gt;

&lt;p&gt;***aborting after fassert() failure&lt;/p&gt;</description>
                <environment>Windows10 Pro x64</environment>
        <key id="684640">SERVER-39393</key>
            <summary>WiredTiger.turtle: encountered an illegal file format or internal value</summary>
                <type id="6" iconUrl="https://jira.mongodb.org/secure/viewavatar?size=xsmall&amp;avatarId=14720&amp;avatarType=issuetype">Question</type>
                                            <priority id="2" iconUrl="https://jira.mongodb.org/images/icons/priorities/critical.svg">Critical - P2</priority>
                        <status id="6" iconUrl="https://jira.mongodb.org/images/icons/statuses/closed.png" description="The issue is considered finished, the resolution is correct. Issues which are closed can be reopened.">Closed</status>
                    <statusCategory id="3" key="done" colorName="success"/>
                                    <resolution id="9">Done</resolution>
                                        <assignee username="daniel.hatcher@mongodb.com">Danny Hatcher</assignee>
                                    <reporter username="ajperella">Andrew Perella</reporter>
                        <labels>
                    </labels>
                <created>Wed, 6 Feb 2019 10:18:12 +0000</created>
                <updated>Tue, 19 Mar 2019 20:23:48 +0000</updated>
                            <resolved>Tue, 19 Mar 2019 20:23:47 +0000</resolved>
                                    <version>3.6.4</version>
                                                                        <votes>0</votes>
                                    <watches>8</watches>
                                                                                                                <comments>
                            <comment id="2185313" author="daniel.hatcher" created="Tue, 19 Mar 2019 20:23:39 +0000"  >&lt;p&gt;Hello Andrew,&lt;/p&gt;

&lt;p&gt;Thanks for letting us know. I&apos;ll close this ticket now.&lt;/p&gt;

&lt;p&gt;Have a great day,&lt;/p&gt;

&lt;p&gt;Danny&lt;/p&gt;</comment>
                            <comment id="2185062" author="ajperella" created="Tue, 19 Mar 2019 16:55:30 +0000"  >&lt;p&gt;Yes, these are easy to exclude thanks.&lt;/p&gt;</comment>
                            <comment id="2160284" author="daniel.hatcher" created="Fri, 22 Feb 2019 20:18:19 +0000"  >&lt;p&gt;Hello Andrew,&lt;/p&gt;

&lt;p&gt;That&apos;s great to hear! I&apos;m not familiar with Tortoise; would you be able to exclude the MongoDB directories from its actions? If so, that should be a relatively easy solution.&lt;/p&gt;

&lt;p&gt;Thanks,&lt;/p&gt;

&lt;p&gt;Danny&lt;/p&gt;</comment>
                            <comment id="2158228" author="ajperella" created="Thu, 21 Feb 2019 12:21:40 +0000"  >&lt;p&gt;It does look like it might have been TSVNCache.exe - part of Tortoise SVN. After disabling this I have had no more crashes yet.&lt;/p&gt;</comment>
                            <comment id="2157649" author="ajperella" created="Wed, 20 Feb 2019 21:13:39 +0000"  >&lt;p&gt;I am now running sysinternals procmon to monitor file access - hopefully it will confirm if this is the problem,&lt;/p&gt;</comment>
                            <comment id="2156867" author="daniel.hatcher" created="Wed, 20 Feb 2019 13:31:06 +0000"  >&lt;p&gt;Hello Andrew,&lt;/p&gt;

&lt;p&gt;I&apos;ve spoken with our WiredTiger engineers and they&apos;ve only ever seen this failure from two causes:&lt;/p&gt;

&lt;ul&gt;
	&lt;li&gt;A different process is accessing database files&lt;/li&gt;
	&lt;li&gt;An odd filesystem has transient access errors&lt;/li&gt;
&lt;/ul&gt;


&lt;p&gt;If you&apos;re sure that there is no other process on the server that could be accessing the files, could you be using a non-standard filesystem? &lt;/p&gt;

&lt;p&gt;Thank you,&lt;/p&gt;

&lt;p&gt;Danny&lt;/p&gt;</comment>
                            <comment id="2146091" author="ajperella" created="Tue, 12 Feb 2019 16:33:23 +0000"  >&lt;p&gt;have attached mongdb.log for a 4.0.5 build crash&lt;/p&gt;

&lt;p&gt;I am inserting docs like:&lt;/p&gt;

&lt;p&gt;{&lt;br/&gt;
 &quot;_id&quot; : ObjectId(&quot;5c5d745755d0d894e649911e&quot;),&lt;br/&gt;
 &quot;state&quot; : &quot;good&quot;,&lt;br/&gt;
 &quot;tid&quot; : &quot;SYSTEM&quot;,&lt;br/&gt;
 &quot;pid&quot; : &quot;SYS&quot;,&lt;br/&gt;
 &quot;name&quot; : &quot;cpu%&quot;,&lt;br/&gt;
 &quot;ph&quot; : &quot;C&quot;,&lt;br/&gt;
 &quot;ts&quot; : 1549628503830.0,&lt;br/&gt;
 &quot;args&quot; : &lt;/p&gt;
{
 &quot;v&quot; : 11.1
 }
&lt;p&gt;,&lt;br/&gt;
 &quot;t&quot; : 1549628503839.0&lt;br/&gt;
}&lt;/p&gt;

&lt;p&gt;&#160;&lt;/p&gt;

&lt;p&gt;at a rate of maybe 10 a second typically.&lt;/p&gt;

&lt;p&gt;&#160;&lt;/p&gt;</comment>
                            <comment id="2144918" author="daniel.hatcher" created="Mon, 11 Feb 2019 19:29:42 +0000"  >&lt;p&gt;Hello Andrew,&lt;/p&gt;

&lt;p&gt;Could you please provide the &lt;tt&gt;mongod&lt;/tt&gt; log file covering the timeframe as well as the steps you ran as part of your test?&lt;/p&gt;

&lt;p&gt;Thank you,&lt;/p&gt;

&lt;p&gt;Danny&lt;/p&gt;</comment>
                            <comment id="2142766" author="ajperella" created="Fri, 8 Feb 2019 18:28:39 +0000"  >&lt;p&gt;So it doesn&apos;t appear to be the virus checker at least - I ran a test with this disabled and this still crashed ( v 4.0.5 )&lt;/p&gt;

&lt;p&gt;&#160;&lt;/p&gt;</comment>
                            <comment id="2142186" author="ajperella" created="Fri, 8 Feb 2019 10:33:35 +0000"  >&lt;p&gt;Thanks Danny - I will run some tests with this disabled - though this is not a solution for many of our use cases. Ideally if a file needs to be renamed and it cannot it would be better to wait (and even blocking for a few seconds is better than crashing) and retry rather than crashing. I have seen many processes under windows locking files from virus checkers, backup services, shell integrations (eg tortoise svn etc will do this) so this should not be seen as unusual behaviour.&lt;/p&gt;

&lt;p&gt;It may be interesting to noteI have tried using mongo 3.0.15 and it hasn&apos;t crashed in 24 hours so far whilst later versions have crashed within a few hours.&#160; I am now running tests fanning out inserts to multiple versions of mongodb to see what that shows.&lt;/p&gt;

&lt;p&gt;&#160;&lt;/p&gt;

&lt;p&gt;&#160;&lt;/p&gt;</comment>
                            <comment id="2141159" author="daniel.hatcher" created="Thu, 7 Feb 2019 16:22:31 +0000"  >&lt;p&gt;Hello Andrew,&lt;/p&gt;

&lt;p&gt;As you mentioned in one of your comments, anti-virus software has been known to cause this specific error in the past. Unfortunately, due to the way Windows treats its files, we can try to avoid the problem as much as possible but never completely &quot;solve&quot; it. If you remove any and all anti-virus software from the server having the issue or run the same configuration on a different server with no anti-virus, do you still see these errors?&lt;/p&gt;

&lt;p&gt;Thank you,&lt;/p&gt;

&lt;p&gt;Danny&lt;/p&gt;</comment>
                            <comment id="2139653" author="ajperella" created="Wed, 6 Feb 2019 16:23:05 +0000"  >&lt;p&gt;It does look like the claimed fix in &lt;a href=&quot;https://jira.mongodb.org/browse/WT-3962&quot; class=&quot;external-link&quot; rel=&quot;nofollow&quot;&gt;https://jira.mongodb.org/browse/WT-3962&lt;/a&gt;&lt;/p&gt;

&lt;p&gt;&#160;&lt;/p&gt;</comment>
                            <comment id="2139634" author="ajperella" created="Wed, 6 Feb 2019 16:14:50 +0000"  >&lt;p&gt;A colleague has had a similar issue on his windows machine now with a different use case. I wonder if this might be a virus checker issue.&lt;/p&gt;</comment>
                            <comment id="2139534" author="ajperella" created="Wed, 6 Feb 2019 15:06:54 +0000"  >&lt;p&gt;I upgraded to version 4.0.5 and got almost the same crash after a few more hours: This was the log:&lt;/p&gt;

&lt;p&gt;2019-02-06T14:01:27.464+0000 E STORAGE &lt;span class=&quot;error&quot;&gt;&amp;#91;WTCheckpointThread&amp;#93;&lt;/span&gt; WiredTiger error (13) &lt;span class=&quot;error&quot;&gt;&amp;#91;1549461687:463428&amp;#93;&lt;/span&gt;&lt;span class=&quot;error&quot;&gt;&amp;#91;152316:140706046763344&amp;#93;&lt;/span&gt;, &lt;a href=&quot;file://wiredtiger.wt/&quot; class=&quot;external-link&quot; target=&quot;_blank&quot; rel=&quot;nofollow noopener&quot;&gt;file:WiredTiger.wt&lt;/a&gt;, WT_SESSION.checkpoint: __win_fs_rename, 105: data\WiredTiger.turtle.set to data\WiredTiger.turtle: file-rename: MoveFileExW: Access is denied. &lt;br/&gt;
 : Permission denied Raw: &lt;span class=&quot;error&quot;&gt;&amp;#91;1549461687:463428&amp;#93;&lt;/span&gt;&lt;span class=&quot;error&quot;&gt;&amp;#91;152316:140706046763344&amp;#93;&lt;/span&gt;, &lt;a href=&quot;file://wiredtiger.wt/&quot; class=&quot;external-link&quot; target=&quot;_blank&quot; rel=&quot;nofollow noopener&quot;&gt;file:WiredTiger.wt&lt;/a&gt;, WT_SESSION.checkpoint: __win_fs_rename, 105: data\WiredTiger.turtle.set to data\WiredTiger.turtle: file-rename: MoveFileExW: Access is denied. &lt;br/&gt;
 : Permission denied&lt;br/&gt;
 2019-02-06T14:01:27.464+0000 E STORAGE &lt;span class=&quot;error&quot;&gt;&amp;#91;WTCheckpointThread&amp;#93;&lt;/span&gt; WiredTiger error (13) &lt;span class=&quot;error&quot;&gt;&amp;#91;1549461687:464431&amp;#93;&lt;/span&gt;&lt;span class=&quot;error&quot;&gt;&amp;#91;152316:140706046763344&amp;#93;&lt;/span&gt;, &lt;a href=&quot;file://wiredtiger.wt/&quot; class=&quot;external-link&quot; target=&quot;_blank&quot; rel=&quot;nofollow noopener&quot;&gt;file:WiredTiger.wt&lt;/a&gt;, WT_SESSION.checkpoint: __wt_turtle_update, 397: WiredTiger.turtle: fatal turtle file update error: Permission denied Raw: &lt;span class=&quot;error&quot;&gt;&amp;#91;1549461687:464431&amp;#93;&lt;/span&gt;&lt;span class=&quot;error&quot;&gt;&amp;#91;152316:140706046763344&amp;#93;&lt;/span&gt;, &lt;a href=&quot;file://wiredtiger.wt/&quot; class=&quot;external-link&quot; target=&quot;_blank&quot; rel=&quot;nofollow noopener&quot;&gt;file:WiredTiger.wt&lt;/a&gt;, WT_SESSION.checkpoint: __wt_turtle_update, 397: WiredTiger.turtle: fatal turtle file update error: Permission denied&lt;br/&gt;
 2019-02-06T14:01:27.464+0000 E STORAGE &lt;span class=&quot;error&quot;&gt;&amp;#91;WTCheckpointThread&amp;#93;&lt;/span&gt; WiredTiger error (-31804) &lt;span class=&quot;error&quot;&gt;&amp;#91;1549461687:464431&amp;#93;&lt;/span&gt;&lt;span class=&quot;error&quot;&gt;&amp;#91;152316:140706046763344&amp;#93;&lt;/span&gt;, &lt;a href=&quot;file://wiredtiger.wt/&quot; class=&quot;external-link&quot; target=&quot;_blank&quot; rel=&quot;nofollow noopener&quot;&gt;file:WiredTiger.wt&lt;/a&gt;, WT_SESSION.checkpoint: __wt_panic, 523: the process must exit and restart: WT_PANIC: WiredTiger library panic Raw: &lt;span class=&quot;error&quot;&gt;&amp;#91;1549461687:464431&amp;#93;&lt;/span&gt;&lt;span class=&quot;error&quot;&gt;&amp;#91;152316:140706046763344&amp;#93;&lt;/span&gt;, &lt;a href=&quot;file://wiredtiger.wt/&quot; class=&quot;external-link&quot; target=&quot;_blank&quot; rel=&quot;nofollow noopener&quot;&gt;file:WiredTiger.wt&lt;/a&gt;, WT_SESSION.checkpoint: __wt_panic, 523: the process must exit and restart: WT_PANIC: WiredTiger library panic&lt;br/&gt;
 2019-02-06T14:01:27.465+0000 F - &lt;span class=&quot;error&quot;&gt;&amp;#91;WTCheckpointThread&amp;#93;&lt;/span&gt; Fatal Assertion 50853 at src\mongo\db\storage\wiredtiger\wiredtiger_util.cpp 409&lt;br/&gt;
 2019-02-06T14:01:27.465+0000 F - &lt;span class=&quot;error&quot;&gt;&amp;#91;WTCheckpointThread&amp;#93;&lt;/span&gt;&lt;/p&gt;

&lt;p&gt;***aborting after fassert() failure&lt;/p&gt;

&lt;p&gt;&#160;&lt;/p&gt;

&lt;p&gt;I have also uploaded a mindump for this&#160;&lt;/p&gt;

&lt;p&gt;&#160;mongod.2019-02-06T14-01-27.v4.0.5.mdmp&lt;/p&gt;

&lt;p&gt;&#160;&lt;/p&gt;</comment>
                            <comment id="2139300" author="ajperella" created="Wed, 6 Feb 2019 10:22:21 +0000"  >&lt;p&gt;This may be related to&#160;&lt;/p&gt;
&lt;ol&gt;
	&lt;li&gt;&lt;a href=&quot;https://jira.mongodb.org/browse/WT-4143&quot; title=&quot;Use WiredTiger.turtle.set if it exists but WiredTiger.turtle does not&quot; class=&quot;issue-link&quot; data-issue-key=&quot;WT-4143&quot;&gt;&lt;del&gt;WT-4143&lt;/del&gt;&lt;/a&gt;&lt;/li&gt;
&lt;/ol&gt;
</comment>
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                <issuelinks>
                            <issuelinktype id="10012">
                    <name>Related</name>
                                                                <inwardlinks description="is related to">
                                        <issuelink>
            <issuekey id="671822">WT-4527</issuekey>
        </issuelink>
                            </inwardlinks>
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                            <attachment id="208223" name="mongod.2019-02-05T19-33-13.mdmp" size="1444723" author="ajperella" created="Wed, 6 Feb 2019 10:18:55 +0000"/>
                            <attachment id="208844" name="mongodb.log" size="197852" author="ajperella" created="Tue, 12 Feb 2019 16:30:41 +0000"/>
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