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    <title>MongoDB Jira</title>
    <link>https://jira.mongodb.org</link>
    <description>This file is an XML representation of an issue</description>
    <language>en-us</language>    <build-info>
        <version>9.7.1</version>
        <build-number>970001</build-number>
        <build-date>13-04-2023</build-date>
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<item>
            <title>[SERVER-39617] Free Monitoring does not reflect current situation</title>
                <link>https://jira.mongodb.org/browse/SERVER-39617</link>
                <project id="10000" key="SERVER">Core Server</project>
                    <description>&lt;p&gt;I have 2 servers running in a replica set. Recently I had some issues with the primary one, and whole replica has been reconfigured, but the primary one stayed on its original place.&lt;/p&gt;

&lt;p&gt;After I&apos;ve added one server to the set, Free Monitoring started to show &quot;blank graphs&quot; like these:&lt;/p&gt;

&lt;p&gt;&lt;span class=&quot;image-wrap&quot; style=&quot;&quot;&gt;&lt;img src=&quot;https://jira.mongodb.org/secure/attachment/208611/208611_image-2019-02-10-00-08-05-462.png&quot; style=&quot;border: 0px solid black&quot; /&gt;&lt;/span&gt;&lt;/p&gt;

&lt;p&gt;Disabling and enabling monitoring does not help much.&lt;/p&gt;

&lt;p&gt;I&apos;ve noticed also that on restarting the primary, there were some data in a new graph related to a secondary server. However once primary back online graph related to secondary disappeared, and the blank one, without data, back again.&lt;/p&gt;

&lt;p&gt;Is there anything I could try to safely remove Free Monitoring related data to try to set it up from scratch?&lt;/p&gt;

&lt;p&gt;&#160;&lt;/p&gt;</description>
                <environment></environment>
        <key id="686712">SERVER-39617</key>
            <summary>Free Monitoring does not reflect current situation</summary>
                <type id="1" iconUrl="https://jira.mongodb.org/secure/viewavatar?size=xsmall&amp;avatarId=14703&amp;avatarType=issuetype">Bug</type>
                                            <priority id="4" iconUrl="https://jira.mongodb.org/images/icons/priorities/minor.svg">Minor - P4</priority>
                        <status id="6" iconUrl="https://jira.mongodb.org/images/icons/statuses/closed.png" description="The issue is considered finished, the resolution is correct. Issues which are closed can be reopened.">Closed</status>
                    <statusCategory id="3" key="done" colorName="success"/>
                                    <resolution id="9">Done</resolution>
                                        <assignee username="kelsey.schubert@mongodb.com">Kelsey Schubert</assignee>
                                    <reporter username="uoziod">Semyon Vyskubov</reporter>
                        <labels>
                    </labels>
                <created>Sat, 9 Feb 2019 23:11:39 +0000</created>
                <updated>Mon, 11 Mar 2019 13:39:20 +0000</updated>
                            <resolved>Mon, 11 Mar 2019 13:39:20 +0000</resolved>
                                    <version>4.0.4</version>
                                                                        <votes>0</votes>
                                    <watches>6</watches>
                                                                                                                <comments>
                            <comment id="2176886" author="thomas.schubert" created="Mon, 11 Mar 2019 13:39:20 +0000"  >&lt;p&gt;I&apos;m resolving this since a workaround has provided and there are no changes required to the MongoDB server codebase. We&apos;re tracking the issue internally, thanks again for the bug report.&lt;/p&gt;</comment>
                            <comment id="2147753" author="mark.benvenuto" created="Wed, 13 Feb 2019 19:43:25 +0000"  >&lt;p&gt;If you need to clear all local free monitoring state, you need to run MongoDB without auth and {{--&lt;br/&gt;
 enableFreeMonitoring=off}},&#160;and then delete one record in &lt;tt&gt;admin.system.version&lt;/tt&gt;.&lt;br/&gt;
 In the shell, run:&lt;/p&gt;
&lt;p/&gt;
&lt;div id=&quot;syntaxplugin&quot; class=&quot;syntaxplugin&quot; style=&quot;border: 1px dashed #bbb; border-radius: 5px !important; overflow: auto; max-height: 30em;&quot;&gt;
&lt;table cellspacing=&quot;0&quot; cellpadding=&quot;0&quot; border=&quot;0&quot; width=&quot;100%&quot; style=&quot;font-size: 1em; line-height: 1.4em !important; font-weight: normal; font-style: normal; color: black;&quot;&gt;
		&lt;tbody &gt;
				&lt;tr id=&quot;syntaxplugin_code_and_gutter&quot;&gt;
						&lt;td  style=&quot; line-height: 1.4em !important; padding: 0em; vertical-align: top;&quot;&gt;
					&lt;pre style=&quot;font-size: 1em; margin: 0 10px;  margin-top: 10px;   margin-bottom: 10px;  width: auto; padding: 0;&quot;&gt;&lt;span style=&quot;color: black; font-family: &apos;Consolas&apos;, &apos;Bitstream Vera Sans Mono&apos;, &apos;Courier New&apos;, Courier, monospace !important;&quot;&gt;db.getSiblingDB(&quot;admin&quot;).system.version.remove({_id: &quot;free_monitoring&quot;}); &lt;/span&gt;&lt;/pre&gt;
			&lt;/td&gt;
		&lt;/tr&gt;
			&lt;/tbody&gt;
&lt;/table&gt;
&lt;/div&gt;
&lt;p/&gt;
&lt;p&gt;&#160;&lt;br/&gt;
 Be very careful as deleting records in system.version is dangerous and unsupported. After you delete this record, restart mongod without &lt;tt&gt;--enableFreeMonitoring=off.&lt;/tt&gt;&lt;/p&gt;</comment>
                            <comment id="2146043" author="uoziod" created="Tue, 12 Feb 2019 16:15:31 +0000"  >&lt;p&gt;No problem!&lt;/p&gt;

&lt;p&gt;I have tried to turn monitoring off, then on again, and got same url with same problem.&lt;/p&gt;

&lt;p&gt;Is there any.. some sort of cache folder folder I could safely wipe out and try enabling monitoring afterwards?&lt;/p&gt;</comment>
                            <comment id="2144933" author="thomas.schubert" created="Mon, 11 Feb 2019 19:38:23 +0000"  >&lt;p&gt;Thanks for the email!&lt;/p&gt;</comment>
                            <comment id="2144722" author="thomas.schubert" created="Mon, 11 Feb 2019 18:04:53 +0000"  >&lt;p&gt;&lt;a href=&quot;https://jira.mongodb.org/secure/ViewProfile.jspa?name=uoziod&quot; class=&quot;user-hover&quot; rel=&quot;uoziod&quot;&gt;uoziod&lt;/a&gt;, would you please provide the url that you&apos;re using to access free monitoring for this cluster?&lt;/p&gt;

&lt;p&gt;Thanks,&lt;br/&gt;
Kelsey&lt;/p&gt;</comment>
                            <comment id="2144411" author="thomas.schubert" created="Mon, 11 Feb 2019 16:07:09 +0000"  >&lt;p&gt;Hi &lt;a href=&quot;https://jira.mongodb.org/secure/ViewProfile.jspa?name=uoziod&quot; class=&quot;user-hover&quot; rel=&quot;uoziod&quot;&gt;uoziod&lt;/a&gt;,&lt;/p&gt;

&lt;p&gt;Thanks for the report, we&apos;re looking into what we can do our side to resolve the issue and will update you when we know more.&lt;/p&gt;

&lt;p&gt;Kind regards,&lt;br/&gt;
Kelsey&lt;/p&gt;</comment>
                    </comments>
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