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    <title>MongoDB Jira</title>
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    <description>This file is an XML representation of an issue</description>
    <language>en-us</language>    <build-info>
        <version>9.7.1</version>
        <build-number>970001</build-number>
        <build-date>13-04-2023</build-date>
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<item>
            <title>[SERVER-39937] file:WiredTiger.wt, connection: unable to read root page from file:WiredTiger.wt</title>
                <link>https://jira.mongodb.org/browse/SERVER-39937</link>
                <project id="10000" key="SERVER">Core Server</project>
                    <description>&lt;p&gt;I am running MongoDB v3.4.6&lt;/p&gt;

&lt;p&gt;2019-03-01T15:14:52.797+0800 I CONTROL &lt;span class=&quot;error&quot;&gt;&amp;#91;main&amp;#93;&lt;/span&gt; ***** SERVER RESTARTED ***** &lt;br/&gt;
2019-03-01T15:14:52.810+0800 I CONTROL &lt;span class=&quot;error&quot;&gt;&amp;#91;initandlisten&amp;#93;&lt;/span&gt; MongoDB starting : pid=22336 port=22222 dbpath=/home/mongodb/datas/shard1 64-bit host=&lt;a href=&quot;https://jira.mongodb.org/browse/NODE-101&quot; title=&quot;SSL Error in logs when connecting to replicaset from Node.js&quot; class=&quot;issue-link&quot; data-issue-key=&quot;NODE-101&quot;&gt;&lt;del&gt;NODE-101&lt;/del&gt;&lt;/a&gt; &lt;br/&gt;
2019-03-01T15:14:52.810+0800 I CONTROL &lt;span class=&quot;error&quot;&gt;&amp;#91;initandlisten&amp;#93;&lt;/span&gt; db version v3.4.6 &lt;br/&gt;
2019-03-01T15:14: 52.810+0800 I CONTROL &lt;span class=&quot;error&quot;&gt;&amp;#91;initandlisten&amp;#93;&lt;/span&gt; git version: c55eb86ef46ee7aede3b1e2a5d184a7df4bfb5b5 &lt;br/&gt;
2019-03-01T15:14:52.810+0800 I CONTROL &lt;span class=&quot;error&quot;&gt;&amp;#91;initandlisten&amp;#93;&lt;/span&gt; OpenSSL version: OpenSSL 1.0.1e-fips 11 Feb 2013 &lt;br/&gt;
2019-03-01T15:14:52.810+ 0800 I CONTROL &lt;span class=&quot;error&quot;&gt;&amp;#91;initandlisten&amp;#93;&lt;/span&gt; allocator: tcmalloc &lt;br/&gt;
2019-03-01T15:14:52.810+0800 I CONTROL &lt;span class=&quot;error&quot;&gt;&amp;#91;initandlisten&amp;#93;&lt;/span&gt; modules: none &lt;br/&gt;
2019-03-01T15:14:52.810+0800 I CONTROL &lt;span class=&quot;error&quot;&gt;&amp;#91;initandlisten&amp;#93;&lt;/span&gt; build environment:&lt;br/&gt;
2019-03-01T15:14:52.810+0800 I CONTROL &lt;span class=&quot;error&quot;&gt;&amp;#91;initandlisten&amp;#93;&lt;/span&gt; distmod: rhel70 &lt;br/&gt;
2019-03-01T15:14:52.810+0800 I CONTROL &lt;span class=&quot;error&quot;&gt;&amp;#91;initandlisten&amp;#93;&lt;/span&gt; distarch: x86_64 &lt;br/&gt;
2019-03-01T15:14:52.810+0800 I CONTROL &lt;span class=&quot;error&quot;&gt;&amp;#91;initandlisten&amp;#93;&lt;/span&gt; target_arch: x86_64&lt;br/&gt;
2019-03-01T15:14:52.810+0800 I CONTROL &lt;span class=&quot;error&quot;&gt;&amp;#91;initandlisten&amp;#93;&lt;/span&gt; options: { config: &quot;/home/mongodb/confs/shard1.conf&quot;, net: &lt;/p&gt;
{ bindIp: &quot;DB-NODE1&quot;, port: 22222 }
&lt;p&gt;, operationProfiling: { mode: &quot;slowOp&quot; }, processManagement: { fork: true, pidFilePath: &quot;/home/mongodb/tmp/shard1.pid&quot; }, replication: { replSetName: &quot;shard1&quot; }, security: { authorization: &quot;enabled &quot;, keyFile: &quot;/home/mongodb/confs/mongod.key&quot; }, setParameter: { enableLocalhostAuthBypass: &quot;false&quot; }, sharding: { clusterRole: &quot;shardsvr&quot; }, storage: { dbPath: &quot;/home/mongodb/datas /shard1&quot;, engine: &quot;wiredTiger&quot;, journal: &lt;/p&gt;
{ enabled: true }
&lt;p&gt;, wiredTiger: { engineConfig: &lt;/p&gt;
{ cacheSizeGB: 2.0 }
&lt;p&gt; } }, systemLog: { destination: &quot;file&quot;, logAppend: true, logRotate: &quot;reopen&quot;, path: &quot;/home/mongodb/logs/shard1.log&quot; } }&lt;br/&gt;
2019-03-01T15:14:52.810+0800 W - &lt;span class=&quot;error&quot;&gt;&amp;#91;initandlisten&amp;#93;&lt;/span&gt; Detected unclean shutdown - /home/mongodb/datas/shard1/mongod.lock is not empty. &lt;br/&gt;
2019-03-01T15:14:52.825+0800 W STORAGE [ initandlisten] Recovering data from the last clean checkpoint. &lt;br/&gt;
2019-03-01T15:14:52.825+0800 I STORAGE &lt;span class=&quot;error&quot;&gt;&amp;#91;initandlisten&amp;#93;&lt;/span&gt; &lt;br/&gt;
2019-03-01T15:14:52.825+0800 I STORAGE &lt;span class=&quot;error&quot;&gt;&amp;#91;initandlisten&amp;#93;&lt;/span&gt; ** WARNING: Using the XFS filesystem is strongly recommended with the WiredTiger storage engine &lt;br/&gt;
2019-03-01T15:14:52.825+0800 I STORAGE &lt;span class=&quot;error&quot;&gt;&amp;#91;initandlisten&amp;#93;&lt;/span&gt; ** See &lt;a href=&quot;http://dochub.mongodb.org/core/prodnotes-filesystem&quot; class=&quot;external-link&quot; target=&quot;_blank&quot; rel=&quot;nofollow noopener&quot;&gt;http://dochub.mongodb.org/core/prodnotes-filesystem&lt;/a&gt;&lt;br/&gt;
2019-03-01T15:14:52.825+0800 I STORAGE &lt;span class=&quot;error&quot;&gt;&amp;#91;initandlisten&amp;#93;&lt;/span&gt; wiredtiger_open config: create,cache_size=2048M,session_max=20000,eviction=(threads_min=4,threads_max=4),config_base=false,statistics=(fast) ,log=(enabled=true,archive=true,path=journal,compressor=snappy),file_manager=(close_idle_time=100000),checkpoint=(wait=60,log_size=2GB),statistics_log=(wait=0), &lt;br/&gt;
2019 -03-01T15:14:52.828+0800 E STORAGE &lt;span class=&quot;error&quot;&gt;&amp;#91;initandlisten&amp;#93;&lt;/span&gt; WiredTiger error (-31802) &lt;span class=&quot;error&quot;&gt;&amp;#91;1551424492:828557&amp;#93;&lt;/span&gt;&lt;span class=&quot;error&quot;&gt;&amp;#91;22336:0x7fb1ecc0de40&amp;#93;&lt;/span&gt;, &lt;a href=&quot;file:WiredTiger.wt&quot; class=&quot;external-link&quot; target=&quot;_blank&quot; rel=&quot;nofollow noopener&quot;&gt;file:WiredTiger.wt&lt;/a&gt;, connection: unable to read root page from &lt;a href=&quot;file:WiredTiger&quot; class=&quot;external-link&quot; target=&quot;_blank&quot; rel=&quot;nofollow noopener&quot;&gt;file:WiredTiger&lt;/a&gt;. wt: WT_ERROR: non-specific WiredTiger error &lt;br/&gt;
2019-03-01T15:14:52.828+0800 E STORAGE &lt;span class=&quot;error&quot;&gt;&amp;#91;initandlisten&amp;#93;&lt;/span&gt; WiredTiger error (0) &lt;span class=&quot;error&quot;&gt;&amp;#91;1551424492:828572&amp;#93;&lt;/span&gt;&lt;span class=&quot;error&quot;&gt;&amp;#91;22336:0x7fb1ecc0de40&amp;#93;&lt;/span&gt;, &lt;a href=&quot;file:WiredTiger.wt&quot; class=&quot;external-link&quot; target=&quot;_blank&quot; rel=&quot;nofollow noopener&quot;&gt;file:WiredTiger.wt&lt;/a&gt;, connection: WiredTiger has failed to open its metadata&lt;br/&gt;
2019-03-01T15:14:52.828+0800 E STORAGE &lt;span class=&quot;error&quot;&gt;&amp;#91;initandlisten&amp;#93;&lt;/span&gt; WiredTiger error (0) &lt;span class=&quot;error&quot;&gt;&amp;#91;1551424492:828577&amp;#93;&lt;/span&gt;&lt;span class=&quot;error&quot;&gt;&amp;#91;22336:0x7fb1ecc0de40&amp;#93;&lt;/span&gt;, &lt;a href=&quot;file:WiredTiger.wt&quot; class=&quot;external-link&quot; target=&quot;_blank&quot; rel=&quot;nofollow noopener&quot;&gt;file:WiredTiger.wt&lt;/a&gt;, connection: This may be due to the database files being encrypted , being from an older version or due to corruption on disk &lt;br/&gt;
2019-03-01T15:14:52.828+0800 E STORAGE &lt;span class=&quot;error&quot;&gt;&amp;#91;initandlisten&amp;#93;&lt;/span&gt; WiredTiger error (0) &lt;span class=&quot;error&quot;&gt;&amp;#91;1551424492:828582&amp;#93;&lt;/span&gt;&lt;span class=&quot;error&quot;&gt;&amp;#91;22336:0x7fb1ecc0de40&amp;#93;&lt;/span&gt;, &lt;a href=&quot;file:WiredTiger.wt&quot; class=&quot;external-link&quot; target=&quot;_blank&quot; rel=&quot;nofollow noopener&quot;&gt;file:WiredTiger.wt&lt;/a&gt;, connection: You should confirm that you have opened the database with the correct options including all encryption and compression options &lt;br/&gt;
2019-03-01T15:14:52.828+0800 I - &lt;span class=&quot;error&quot;&gt;&amp;#91;initandlisten&amp;#93;&lt;/span&gt; Assertion: 28595:-31802: WT_ERROR: non-specific WiredTiger error src/mongo/db/storage/wiredtiger/wiredtiger_kv_engine.cpp 269&lt;br/&gt;
2019-03-01T15:14:52.829+0800 I STORAGE &lt;span class=&quot;error&quot;&gt;&amp;#91;initandlisten&amp;#93;&lt;/span&gt; exception in initAndListen: 28595 -31802: WT_ERROR: non-specific WiredTiger error, terminating &lt;br/&gt;
2019-03-01T15:14:52.829+0800 I NETWORK &lt;span class=&quot;error&quot;&gt;&amp;#91;initandlisten&amp;#93;&lt;/span&gt; shutdown : going to close listening sockets... &lt;br/&gt;
2019-03-01T15:14:52.829+0800 I NETWORK &lt;span class=&quot;error&quot;&gt;&amp;#91;initandlisten&amp;#93;&lt;/span&gt; shutdown: going to flush diaglog... &lt;br/&gt;
2019-03-01T15:14:52.829+0800 I CONTROL &lt;span class=&quot;error&quot;&gt;&amp;#91;initandlisten&amp;#93;&lt;/span&gt; now exiting &lt;br/&gt;
2019-03-01T15:14:52.829+0800 I CONTROL &lt;span class=&quot;error&quot;&gt;&amp;#91;initandlisten&amp;#93;&lt;/span&gt; shutting down with code:100&lt;/p&gt;</description>
                <environment></environment>
        <key id="708318">SERVER-39937</key>
            <summary>file:WiredTiger.wt, connection: unable to read root page from file:WiredTiger.wt</summary>
                <type id="1" iconUrl="https://jira.mongodb.org/secure/viewavatar?size=xsmall&amp;avatarId=14703&amp;avatarType=issuetype">Bug</type>
                                            <priority id="3" iconUrl="https://jira.mongodb.org/images/icons/priorities/major.svg">Major - P3</priority>
                        <status id="6" iconUrl="https://jira.mongodb.org/images/icons/statuses/closed.png" description="The issue is considered finished, the resolution is correct. Issues which are closed can be reopened.">Closed</status>
                    <statusCategory id="3" key="done" colorName="success"/>
                                    <resolution id="9">Done</resolution>
                                        <assignee username="daniel.hatcher@mongodb.com">Danny Hatcher</assignee>
                                    <reporter username="hexiaojie">hexiaojie</reporter>
                        <labels>
                    </labels>
                <created>Sun, 3 Mar 2019 04:35:33 +0000</created>
                <updated>Fri, 8 Mar 2019 21:37:08 +0000</updated>
                            <resolved>Fri, 8 Mar 2019 21:37:08 +0000</resolved>
                                    <version>3.4.6</version>
                                                    <component>WiredTiger</component>
                                        <votes>0</votes>
                                    <watches>4</watches>
                                                                                                                <comments>
                            <comment id="2176329" author="daniel.hatcher" created="Fri, 8 Mar 2019 21:36:59 +0000"  >&lt;p&gt;Hello,&lt;/p&gt;

&lt;p&gt;I see that these are the same files as in &lt;a href=&quot;https://jira.mongodb.org/browse/SERVER-40007&quot; title=&quot;file:WiredTiger.wt, connection: the process must exit and restart&quot; class=&quot;issue-link&quot; data-issue-key=&quot;SERVER-40007&quot;&gt;&lt;del&gt;SERVER-40007&lt;/del&gt;&lt;/a&gt; so I attached the repair to that ticket.&lt;/p&gt;

&lt;p&gt;Thank you,&lt;/p&gt;

&lt;p&gt;Danny&lt;/p&gt;</comment>
                            <comment id="2175476" author="hexiaojie" created="Fri, 8 Mar 2019 06:28:27 +0000"  >&lt;p&gt;That&apos;s great. It&apos;s OK. Can you kindly help me to repair another one(&lt;span class=&quot;nobr&quot;&gt;&lt;a href=&quot;https://jira.mongodb.org/secure/attachment/210849/210849_repair-other.rar&quot; title=&quot;repair-other.rar attached to SERVER-39937&quot;&gt;repair-other.rar&lt;sup&gt;&lt;img class=&quot;rendericon&quot; src=&quot;https://jira.mongodb.org/images/icons/link_attachment_7.gif&quot; height=&quot;7&quot; width=&quot;7&quot; align=&quot;absmiddle&quot; alt=&quot;&quot; border=&quot;0&quot;/&gt;&lt;/sup&gt;&lt;/a&gt;&lt;/span&gt;)&lt;/p&gt;</comment>
                            <comment id="2174544" author="daniel.hatcher" created="Thu, 7 Mar 2019 15:42:53 +0000"  >&lt;p&gt;Hello,&lt;/p&gt;

&lt;p&gt;Unfortunately, I was able to repair the files via an internal script that is not currently available to the public. In order to avoid these problems in the future, we recommend configuring replica sets across multiple servers and taking regular backups of your data.&lt;/p&gt;

&lt;p&gt;Thank you,&lt;/p&gt;

&lt;p&gt;Danny&lt;/p&gt;</comment>
                            <comment id="2173776" author="hexiaojie" created="Thu, 7 Mar 2019 05:30:21 +0000"  >&lt;p&gt;Thank you,The problem has been solved,can you share the fix ?&lt;/p&gt;

&lt;p&gt;&#160;&lt;/p&gt;</comment>
                            <comment id="2173109" author="daniel.hatcher" created="Wed, 6 Mar 2019 19:22:45 +0000"  >&lt;p&gt;Hello,&lt;/p&gt;

&lt;p&gt;Please extract &lt;span class=&quot;nobr&quot;&gt;&lt;a href=&quot;https://jira.mongodb.org/secure/attachment/210669/210669_repair-attempt.tar&quot; title=&quot;repair-attempt.tar attached to SERVER-39937&quot;&gt;repair-attempt.tar&lt;sup&gt;&lt;img class=&quot;rendericon&quot; src=&quot;https://jira.mongodb.org/images/icons/link_attachment_7.gif&quot; height=&quot;7&quot; width=&quot;7&quot; align=&quot;absmiddle&quot; alt=&quot;&quot; border=&quot;0&quot;/&gt;&lt;/sup&gt;&lt;/a&gt;&lt;/span&gt; and replace these files in your &lt;tt&gt;$dbpath&lt;/tt&gt;.&lt;/p&gt;

&lt;p&gt;Thank you,&lt;/p&gt;

&lt;p&gt;Danny&lt;/p&gt;</comment>
                            <comment id="2172291" author="hexiaojie" created="Wed, 6 Mar 2019 08:53:06 +0000"  >&lt;p&gt;&lt;span class=&quot;nobr&quot;&gt;&lt;a href=&quot;https://jira.mongodb.org/secure/attachment/210607/210607_WiredTiger.wt&quot; title=&quot;WiredTiger.wt attached to SERVER-39937&quot;&gt;WiredTiger.wt&lt;sup&gt;&lt;img class=&quot;rendericon&quot; src=&quot;https://jira.mongodb.org/images/icons/link_attachment_7.gif&quot; height=&quot;7&quot; width=&quot;7&quot; align=&quot;absmiddle&quot; alt=&quot;&quot; border=&quot;0&quot;/&gt;&lt;/sup&gt;&lt;/a&gt;&lt;/span&gt;&lt;span class=&quot;nobr&quot;&gt;&lt;a href=&quot;https://jira.mongodb.org/secure/attachment/210606/210606_WiredTiger.turtle&quot; title=&quot;WiredTiger.turtle attached to SERVER-39937&quot;&gt;WiredTiger.turtle&lt;sup&gt;&lt;img class=&quot;rendericon&quot; src=&quot;https://jira.mongodb.org/images/icons/link_attachment_7.gif&quot; height=&quot;7&quot; width=&quot;7&quot; align=&quot;absmiddle&quot; alt=&quot;&quot; border=&quot;0&quot;/&gt;&lt;/sup&gt;&lt;/a&gt;&lt;/span&gt;&lt;/p&gt;

&lt;p&gt;&lt;sup&gt;Hello, the members not in&#160; the replica set all on the same server,But it happend ,so&#160;I want to know how to repair this file, can you share?&lt;/sup&gt;&#160;&lt;/p&gt;

&lt;p&gt;&lt;sup&gt;Thank you,&lt;/sup&gt;&lt;/p&gt;

&lt;p&gt;&#160;&lt;/p&gt;</comment>
                            <comment id="2171712" author="daniel.hatcher" created="Tue, 5 Mar 2019 20:52:13 +0000"  >&lt;p&gt;Hello,&lt;/p&gt;

&lt;p&gt;If you provide the &lt;tt&gt;WiredTiger.wt&lt;/tt&gt; and &lt;tt&gt;WiredTiger.turtle&lt;/tt&gt; files I can attempt a repair. However, having a replica set should avoid the need for this. Were the members in the replica set all on the same server and that server crashed?&lt;/p&gt;

&lt;p&gt;Thank you,&lt;/p&gt;

&lt;p&gt;Danny&lt;/p&gt;</comment>
                            <comment id="2170416" author="hexiaojie" created="Tue, 5 Mar 2019 01:25:58 +0000"  >&lt;p&gt;This is correct, but other nodes in my database have the same problem, so I can&apos;t sync from a healthy node in the replica set. I want to repair the wiredtig.wt file, but&#160;&#160;I don&apos;t know how to fix this file.So I need some guidance&lt;/p&gt;</comment>
                            <comment id="2169564" author="daniel.hatcher" created="Mon, 4 Mar 2019 17:14:37 +0000"  >&lt;p&gt;Hello,&lt;/p&gt;

&lt;p&gt;It appears that your database files may have become corrupted. I see that this node is part of a replica set; the best solution would be to perform an initial sync from a healthy node in the replica set. Would this be possible?&lt;/p&gt;

&lt;p&gt;Thank you,&lt;/p&gt;

&lt;p&gt;Danny&lt;/p&gt;</comment>
                    </comments>
                    <attachments>
                            <attachment id="210606" name="WiredTiger.turtle" size="1016" author="hexiaojie" created="Wed, 6 Mar 2019 08:47:55 +0000"/>
                            <attachment id="210607" name="WiredTiger.wt" size="258048" author="hexiaojie" created="Wed, 6 Mar 2019 08:48:01 +0000"/>
                            <attachment id="210669" name="repair-attempt.tar" size="8664" author="daniel.hatcher@mongodb.com" created="Wed, 6 Mar 2019 19:21:14 +0000"/>
                            <attachment id="210849" name="repair-other.rar" size="164402" author="hexiaojie" created="Fri, 8 Mar 2019 06:28:21 +0000"/>
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