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    <title>MongoDB Jira</title>
    <link>https://jira.mongodb.org</link>
    <description>This file is an XML representation of an issue</description>
    <language>en-us</language>    <build-info>
        <version>9.7.1</version>
        <build-number>970001</build-number>
        <build-date>13-04-2023</build-date>
    </build-info>


<item>
            <title>[SERVER-41138] &quot;file-rename: MoveFileExW: Access is denied.&quot; leads to Fatal Assertion 28558 on 3.4.20</title>
                <link>https://jira.mongodb.org/browse/SERVER-41138</link>
                <project id="10000" key="SERVER">Core Server</project>
                    <description>&lt;p&gt;Have 3 mongo DB servers on 3.4.20 with replicaset in place&lt;/p&gt;

&lt;p&gt;we are seeing fatal assertion 28558 at src\mongo\db\storage\wiredtiger\wiredtiger_util.cpp 365.&#160;&lt;/p&gt;

&lt;p&gt;We got this product as part of BMC Remedy 9.1.0.4 SP2&lt;/p&gt;

&lt;p&gt;How to fix this error! why is this error generated!&#160; Is there a stable product from Mongo which is compatible with Smart IT Remedy 2.00.001&lt;/p&gt;</description>
                <environment></environment>
        <key id="767906">SERVER-41138</key>
            <summary>&quot;file-rename: MoveFileExW: Access is denied.&quot; leads to Fatal Assertion 28558 on 3.4.20</summary>
                <type id="1" iconUrl="https://jira.mongodb.org/secure/viewavatar?size=xsmall&amp;avatarId=14703&amp;avatarType=issuetype">Bug</type>
                                            <priority id="3" iconUrl="https://jira.mongodb.org/images/icons/priorities/major.svg">Major - P3</priority>
                        <status id="6" iconUrl="https://jira.mongodb.org/images/icons/statuses/closed.png" description="The issue is considered finished, the resolution is correct. Issues which are closed can be reopened.">Closed</status>
                    <statusCategory id="3" key="done" colorName="success"/>
                                    <resolution id="9">Done</resolution>
                                        <assignee username="eric.sedor@mongodb.com">Eric Sedor</assignee>
                                    <reporter username="sanjay2019">Sanjay Kumar</reporter>
                        <labels>
                    </labels>
                <created>Tue, 14 May 2019 15:38:58 +0000</created>
                <updated>Mon, 20 May 2019 19:06:33 +0000</updated>
                            <resolved>Mon, 20 May 2019 19:06:33 +0000</resolved>
                                                                    <component>Internal Code</component>
                                        <votes>0</votes>
                                    <watches>5</watches>
                                                                                                                <comments>
                            <comment id="2253183" author="eric.sedor" created="Mon, 20 May 2019 19:06:33 +0000"  >&lt;p&gt;Unfortunately without a clear method of reproduction we aren&apos;t able to investigate further at this time. We do continue to recommend following up on the possibility that something is accessing database files in your environment, particularly around what changed when you changed versions of the BMC Package you mentioned.&lt;/p&gt;</comment>
                            <comment id="2248139" author="sanjay2019" created="Wed, 15 May 2019 21:47:38 +0000"  >&lt;p&gt;There is no previous configuration to revert to.  I am bit surprised the core functionality is choking on all the version of mongo implementation, and have seen on mongo community as well, so thought its a server support project -   If not kindly propagate this issue to concerned group.&lt;/p&gt;

&lt;p&gt;There are no antivirus or no configuration changes since deployment except a tag as authorized is enabled&lt;/p&gt;



&lt;p&gt;Get Outlook for iOS&amp;lt;&lt;a href=&quot;https://aka.ms/o0ukef&quot; class=&quot;external-link&quot; target=&quot;_blank&quot; rel=&quot;nofollow noopener&quot;&gt;https://aka.ms/o0ukef&lt;/a&gt;&amp;gt;&lt;/p&gt;</comment>
                            <comment id="2248014" author="eric.sedor" created="Wed, 15 May 2019 20:32:33 +0000"  >&lt;p&gt;This error usually indicates that another process is accessing files critical to mongod, which we strongly recommend against. This is not limited to antivirus software. Unfortunately our ability to diagnose this as a potential bug will be limited unless you have the ability to provide specific reproduction steps. Does this make sense?&lt;/p&gt;

&lt;p&gt;We recommend reverting to your earlier configuration if you are urgently concerned about the overall availability of your deployment.&lt;/p&gt;

&lt;p&gt;To set expectations: This SERVER project is for reporting and investigating bug reports and feature suggestions for the MongoDB core server. It is not the best place to obtain urgent support for production environments.&lt;/p&gt;</comment>
                            <comment id="2247946" author="sanjay2019" created="Wed, 15 May 2019 20:04:07 +0000"  >&lt;p&gt;Any update Eric!&lt;/p&gt;</comment>
                            <comment id="2247631" author="sanjay2019" created="Wed, 15 May 2019 16:42:19 +0000"  >&lt;p&gt;I confirm we are running 3.4.20 on all 3 MongoDB nodes.&#160; &#160;No antivirus software accessing WT file&lt;/p&gt;</comment>
                            <comment id="2247591" author="eric.sedor" created="Wed, 15 May 2019 16:21:09 +0000"  >&lt;p&gt;&lt;a href=&quot;https://jira.mongodb.org/secure/ViewProfile.jspa?name=sanjay2019&quot; class=&quot;user-hover&quot; rel=&quot;sanjay2019&quot;&gt;sanjay2019&lt;/a&gt;, the issue seems similar to &lt;a href=&quot;https://jira.mongodb.org/browse/WT-3962&quot; title=&quot;WiredTiger turtle file &amp;quot;MoveFileExW: Access is denied.&amp;quot; error.&quot; class=&quot;issue-link&quot; data-issue-key=&quot;WT-3962&quot;&gt;&lt;del&gt;WT-3962&lt;/del&gt;&lt;/a&gt; which was backported to 3.4.14. Can you confirm the impacted nodes are indeed running 3.4.20?&lt;/p&gt;

&lt;p&gt;Can you also confirm that no other processes (such as antivirus software) are accessing the WiredTiger.turtle file?&lt;/p&gt;</comment>
                            <comment id="2247241" author="sanjay2019" created="Wed, 15 May 2019 13:22:54 +0000"  >&lt;p&gt;Just now we saw another server in production having FATAL Assertion issue..&#160; Let me know how to resolve before we have outage due to the product!!!&lt;/p&gt;</comment>
                            <comment id="2247187" author="sanjay2019" created="Wed, 15 May 2019 12:34:02 +0000"  >&lt;p&gt;Any update Eric?&lt;/p&gt;</comment>
                            <comment id="2246236" author="sanjay2019" created="Tue, 14 May 2019 17:36:28 +0000"  >&lt;p&gt;Here you go Eric - I appreciate for your quick response. &#160;Please find mongoDB_logs.txt attached for your references.&lt;/p&gt;

&lt;p&gt;&#160;&lt;/p&gt;

&lt;p&gt;&#160;&lt;/p&gt;</comment>
                            <comment id="2246149" author="eric.sedor" created="Tue, 14 May 2019 16:48:07 +0000"  >&lt;p&gt;Hi &lt;a href=&quot;https://jira.mongodb.org/secure/ViewProfile.jspa?name=sanjay2019&quot; class=&quot;user-hover&quot; rel=&quot;sanjay2019&quot;&gt;sanjay2019&lt;/a&gt;, can you please provide the mongod log files preceding the fatal assertion? We&apos;d like to see additional context about the error.&lt;/p&gt;</comment>
                            <comment id="2246026" author="sanjay2019" created="Tue, 14 May 2019 15:47:41 +0000"  >&lt;p&gt;Originally, BMC Package came with 3.4.2 Mongo for Smart IT 1.6, we upgraded smart it to 2.0.00.1 and mongo to 3.4.20 (BMC recommended to be on 3.4.9.x) - we went even higher.&#160; The issue persists in Production today!&#160; we are windows server 2012 64bit!&lt;/p&gt;

&lt;p&gt;Any recommendations to resolve would be great.&#160; Not workaround a fix! or a stable product which is compatible with BMC Smart IT 2.0.001&#160;&lt;/p&gt;</comment>
                    </comments>
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                            <attachment id="216809" name="MongoDB_LOGS.txt" size="1079756" author="sanjay2019" created="Tue, 14 May 2019 17:40:44 +0000"/>
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