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    <title>MongoDB Jira</title>
    <link>https://jira.mongodb.org</link>
    <description>This file is an XML representation of an issue</description>
    <language>en-us</language>    <build-info>
        <version>9.7.1</version>
        <build-number>970001</build-number>
        <build-date>13-04-2023</build-date>
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<item>
            <title>[SERVER-41784] file:WiredTiger.wt, WT_SESSION.checkpoint: E:\Database10\mongo\data\db\WiredTiger.turtle.set to E:\Database10\mongo\data\db\WiredTiger.turtle: file-rename: MoveFileExW: Access is denied.</title>
                <link>https://jira.mongodb.org/browse/SERVER-41784</link>
                <project id="10000" key="SERVER">Core Server</project>
                    <description>&lt;p&gt;We are using Mongo version &lt;b&gt;3.2.18-3-g53adeef&lt;/b&gt; and it is a replica set of 3 servers.&lt;/p&gt;

&lt;p&gt;Mongo version is : &lt;b&gt;3.2.18-3-g53adeef&lt;/b&gt;&lt;/p&gt;

&lt;p&gt;At times, mongo dB errors out with the below issue.. This is bring down the entire cluster i.e. all the three servers are becoming unresponsive.&lt;/p&gt;

&lt;p&gt;&#160;&lt;/p&gt;

&lt;p&gt;2019-06-13T11:42:13.431+0200 E STORAGE&#160; &lt;span class=&quot;error&quot;&gt;&amp;#91;thread2&amp;#93;&lt;/span&gt; WiredTiger (0) &lt;span class=&quot;error&quot;&gt;&amp;#91;1560418933:431135&amp;#93;&lt;/span&gt;&lt;span class=&quot;error&quot;&gt;&amp;#91;1912:140719557709952&amp;#93;&lt;/span&gt;, &lt;a href=&quot;file:WiredTiger.wt&quot; class=&quot;external-link&quot; target=&quot;_blank&quot; rel=&quot;nofollow noopener&quot;&gt;file:WiredTiger.wt&lt;/a&gt;, WT_SESSION.checkpoint: E:\Database10\mongo\data\db\WiredTiger.turtle.set to E:\Database10\mongo\data\db\WiredTiger.turtle: file-rename: MoveFileExW: Access is denied.&lt;/p&gt;

&lt;p&gt;&#160;&lt;/p&gt;

&lt;p&gt;2019-06-13T11:42:13.432+0200 E STORAGE&#160; &lt;span class=&quot;error&quot;&gt;&amp;#91;thread2&amp;#93;&lt;/span&gt; WiredTiger (0) &lt;span class=&quot;error&quot;&gt;&amp;#91;1560418933:432132&amp;#93;&lt;/span&gt;&lt;span class=&quot;error&quot;&gt;&amp;#91;1912:140719557709952&amp;#93;&lt;/span&gt;, &lt;a href=&quot;file:WiredTiger.wt&quot; class=&quot;external-link&quot; target=&quot;_blank&quot; rel=&quot;nofollow noopener&quot;&gt;file:WiredTiger.wt&lt;/a&gt;, WT_SESSION.checkpoint: WiredTiger.turtle: encountered an illegal file format or internal value&lt;/p&gt;

&lt;p&gt;2019-06-13T11:42:13.432+0200 E STORAGE&#160; &lt;span class=&quot;error&quot;&gt;&amp;#91;thread2&amp;#93;&lt;/span&gt; WiredTiger (-31804) &lt;span class=&quot;error&quot;&gt;&amp;#91;1560418933:432132&amp;#93;&lt;/span&gt;&lt;span class=&quot;error&quot;&gt;&amp;#91;1912:140719557709952&amp;#93;&lt;/span&gt;, &lt;a href=&quot;file:WiredTiger.wt&quot; class=&quot;external-link&quot; target=&quot;_blank&quot; rel=&quot;nofollow noopener&quot;&gt;file:WiredTiger.wt&lt;/a&gt;, WT_SESSION.checkpoint: the process must exit and restart: WT_PANIC: WiredTiger library panic&lt;/p&gt;

&lt;p&gt;2019-06-13T11:42:13.433+0200 I -&#160;&#160;&#160;&#160;&#160;&#160;&#160; &lt;span class=&quot;error&quot;&gt;&amp;#91;conn159429&amp;#93;&lt;/span&gt; Fatal Assertion 28559&lt;/p&gt;

&lt;p&gt;2019-06-13T11:42:13.433+0200 I -&#160;&#160;&#160;&#160;&#160;&#160;&#160; &lt;span class=&quot;error&quot;&gt;&amp;#91;conn159515&amp;#93;&lt;/span&gt; Fatal Assertion 28559&lt;/p&gt;

&lt;p&gt;2019-06-13T11:42:13.433+0200 I -&#160;&#160;&#160;&#160;&#160;&#160;&#160; &lt;span class=&quot;error&quot;&gt;&amp;#91;conn159429&amp;#93;&lt;/span&gt;&lt;/p&gt;

&lt;p&gt;&#160;&lt;/p&gt;

&lt;p&gt;***aborting after fassert() failure&lt;/p&gt;

&lt;p&gt;&#160;&lt;/p&gt;

&lt;p&gt;&#160;&lt;/p&gt;

&lt;p&gt;2019-06-13T11:42:13.433+0200 I -&#160;&#160;&#160;&#160;&#160;&#160;&#160; &lt;span class=&quot;error&quot;&gt;&amp;#91;conn159515&amp;#93;&lt;/span&gt;&lt;/p&gt;

&lt;p&gt;&#160;&lt;/p&gt;

&lt;p&gt;***aborting after fassert() failure&lt;/p&gt;

&lt;p&gt;&#160;&lt;/p&gt;

&lt;p&gt;&#160;&lt;/p&gt;

&lt;p&gt;2019-06-13T11:42:13.433+0200 I -&#160;&#160;&#160;&#160;&#160;&#160;&#160; &lt;span class=&quot;error&quot;&gt;&amp;#91;conn159578&amp;#93;&lt;/span&gt; Fatal Assertion 28559&lt;/p&gt;

&lt;p&gt;2019-06-13T11:42:13.433+0200 I -&#160;&#160;&#160;&#160;&#160;&#160;&#160; &lt;span class=&quot;error&quot;&gt;&amp;#91;conn159653&amp;#93;&lt;/span&gt; Fatal Assertion 28559&lt;/p&gt;

&lt;p&gt;2019-06-13T11:42:13.433+0200 I -&#160;&#160;&#160;&#160;&#160;&#160;&#160; &lt;span class=&quot;error&quot;&gt;&amp;#91;conn159578&amp;#93;&lt;/span&gt;&lt;/p&gt;

&lt;p&gt;&#160;&lt;/p&gt;

&lt;p&gt;***aborting after fassert() failure&lt;/p&gt;

&lt;p&gt;&#160;&lt;/p&gt;

&lt;p&gt;Issue gets fixed after restarting the servers and then the mongo db is up and running. Can you please help us here?&lt;/p&gt;

&lt;p&gt;&#160;&lt;/p&gt;

&lt;p&gt;Thanks!&lt;/p&gt;

&lt;p&gt;Naresh Gudla&lt;/p&gt;</description>
                <environment>Production</environment>
        <key id="804150">SERVER-41784</key>
            <summary>file:WiredTiger.wt, WT_SESSION.checkpoint: E:\Database10\mongo\data\db\WiredTiger.turtle.set to E:\Database10\mongo\data\db\WiredTiger.turtle: file-rename: MoveFileExW: Access is denied.</summary>
                <type id="6" iconUrl="https://jira.mongodb.org/secure/viewavatar?size=xsmall&amp;avatarId=14720&amp;avatarType=issuetype">Question</type>
                                            <priority id="3" iconUrl="https://jira.mongodb.org/images/icons/priorities/major.svg">Major - P3</priority>
                        <status id="6" iconUrl="https://jira.mongodb.org/images/icons/statuses/closed.png" description="The issue is considered finished, the resolution is correct. Issues which are closed can be reopened.">Closed</status>
                    <statusCategory id="3" key="done" colorName="success"/>
                                    <resolution id="9">Done</resolution>
                                        <assignee username="daniel.hatcher@mongodb.com">Danny Hatcher</assignee>
                                    <reporter username="nareshg635">naresh gudla</reporter>
                        <labels>
                    </labels>
                <created>Sat, 15 Jun 2019 09:36:17 +0000</created>
                <updated>Mon, 17 Jun 2019 15:04:57 +0000</updated>
                            <resolved>Mon, 17 Jun 2019 15:04:56 +0000</resolved>
                                    <version>3.2.18</version>
                                                                        <votes>0</votes>
                                    <watches>3</watches>
                                                                                                                <comments>
                            <comment id="2287186" author="daniel.hatcher" created="Mon, 17 Jun 2019 15:04:46 +0000"  >&lt;p&gt;The &lt;tt&gt;file-rename: MoveFileExW: Access is denied&lt;/tt&gt; error occurs when something else on your server is accessing the MongoDB files. This could be an anti-virus or some other software. In order for MongoDB to continue to operate correctly, please ensure that no other process is touching the files.&lt;/p&gt;

&lt;p&gt;Please also note that 3.2 has been end-of-lifed so we recommend upgrading to a newer version of MongoDB when possible.&lt;/p&gt;</comment>
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