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<channel>
    <title>MongoDB Jira</title>
    <link>https://jira.mongodb.org</link>
    <description>This file is an XML representation of an issue</description>
    <language>en-us</language>    <build-info>
        <version>9.7.1</version>
        <build-number>970001</build-number>
        <build-date>13-04-2023</build-date>
    </build-info>


<item>
            <title>[SERVER-41878] MongoDB hangs inexplicably and can run normally after reboot. No reason found</title>
                <link>https://jira.mongodb.org/browse/SERVER-41878</link>
                <project id="10000" key="SERVER">Core Server</project>
                    <description>&lt;p&gt;MongoDB hangs inexplicably and can run normally after reboot. No reason found&#65306;&lt;/p&gt;

&lt;p/&gt;
&lt;div id=&quot;syntaxplugin&quot; class=&quot;syntaxplugin&quot; style=&quot;border: 1px dashed #bbb; border-radius: 5px !important; overflow: auto; max-height: 30em;&quot;&gt;
&lt;table cellspacing=&quot;0&quot; cellpadding=&quot;0&quot; border=&quot;0&quot; width=&quot;100%&quot; style=&quot;font-size: 1em; line-height: 1.4em !important; font-weight: normal; font-style: normal; color: black;&quot;&gt;
		&lt;tbody &gt;
				&lt;tr id=&quot;syntaxplugin_code_and_gutter&quot;&gt;
						&lt;td  style=&quot; line-height: 1.4em !important; padding: 0em; vertical-align: top;&quot;&gt;
					&lt;pre style=&quot;font-size: 1em; margin: 0 10px;  margin-top: 10px;   width: auto; padding: 0;&quot;&gt;&lt;span style=&quot;color: black; font-family: &apos;Consolas&apos;, &apos;Bitstream Vera Sans Mono&apos;, &apos;Courier New&apos;, Courier, monospace !important;&quot;&gt;2019-06-24T11:26:40.489+0800 I COMMAND [conn74] query question.userInfo command: \{ find: &quot;userInfo&quot;, filter: { userMemberId: 1563856 }, ntoreturn: -1 } planSummary: COLLSCAN ntoskip:0 keysExamined:0 docsExamined:221381 cursorExhausted:1 numYields:1733 nreturned:1 reslen:316 locks:\{ Global: { acquireCount: { r: 3468 } }, Database: \{ acquireCount: { r: 1734 } }, Collection: \{ acquireCount: { r: 1734 } } } 162ms&lt;/span&gt;&lt;/pre&gt;
			&lt;/td&gt;
		&lt;/tr&gt;
				&lt;tr id=&quot;syntaxplugin_code_and_gutter&quot;&gt;
						&lt;td  style=&quot; line-height: 1.4em !important; padding: 0em; vertical-align: top;&quot;&gt;
					&lt;pre style=&quot;font-size: 1em; margin: 0 10px;   width: auto; padding: 0;&quot;&gt;&lt;span style=&quot;color: black; font-family: &apos;Consolas&apos;, &apos;Bitstream Vera Sans Mono&apos;, &apos;Courier New&apos;, Courier, monospace !important;&quot;&gt;2019-06-24T11:26:40.609+0800 I COMMAND [conn70] query question.userInfo command: \{ find: &quot;userInfo&quot;, filter: { userMemberId: 961623 }, ntoreturn: -1 } planSummary: COLLSCAN ntoskip:0 keysExamined:0 docsExamined:229847 cursorExhausted:1 numYields:1800 nreturned:1 reslen:316 locks:\{ Global: { acquireCount: { r: 3602 } }, Database: \{ acquireCount: { r: 1801 } }, Collection: \{ acquireCount: { r: 1801 } } } 160ms&lt;/span&gt;&lt;/pre&gt;
			&lt;/td&gt;
		&lt;/tr&gt;
				&lt;tr id=&quot;syntaxplugin_code_and_gutter&quot;&gt;
						&lt;td  style=&quot; line-height: 1.4em !important; padding: 0em; vertical-align: top;&quot;&gt;
					&lt;pre style=&quot;font-size: 1em; margin: 0 10px;   width: auto; padding: 0;&quot;&gt;&lt;span style=&quot;color: black; font-family: &apos;Consolas&apos;, &apos;Bitstream Vera Sans Mono&apos;, &apos;Courier New&apos;, Courier, monospace !important;&quot;&gt;2019-06-24T11:26:41.201+0800 I CONTROL [ftdc] mongod.exe ...\src\mongo\util\stacktrace_windows.cpp(244) mongo::printStackTrace+0x67x&lt;/span&gt;&lt;/pre&gt;
			&lt;/td&gt;
		&lt;/tr&gt;
				&lt;tr id=&quot;syntaxplugin_code_and_gutter&quot;&gt;
						&lt;td  style=&quot; line-height: 1.4em !important; padding: 0em; vertical-align: top;&quot;&gt;
					&lt;pre style=&quot;font-size: 1em; margin: 0 10px;   width: auto; padding: 0;&quot;&gt;&lt;span style=&quot;color: black; font-family: &apos;Consolas&apos;, &apos;Bitstream Vera Sans Mono&apos;, &apos;Courier New&apos;, Courier, monospace !important;&quot;&gt;2019-06-24T11:26:41.201+0800 I CONTROL [ftdc] mongod.exe ...\src\mongo\util\signal_handlers_synchronous.cpp(359) mongo::reportOutOfMemoryErrorAndExit+0x144x&lt;/span&gt;&lt;/pre&gt;
			&lt;/td&gt;
		&lt;/tr&gt;
				&lt;tr id=&quot;syntaxplugin_code_and_gutter&quot;&gt;
						&lt;td  style=&quot; line-height: 1.4em !important; padding: 0em; vertical-align: top;&quot;&gt;
					&lt;pre style=&quot;font-size: 1em; margin: 0 10px;   width: auto; padding: 0;&quot;&gt;&lt;span style=&quot;color: black; font-family: &apos;Consolas&apos;, &apos;Bitstream Vera Sans Mono&apos;, &apos;Courier New&apos;, Courier, monospace !important;&quot;&gt;2019-06-24T11:26:41.201+0800 I CONTROL [ftdc] mongod.exe ...\src\mongo\util\allocator.cpp(51) mongo::mongoRealloc+0x25x&lt;/span&gt;&lt;/pre&gt;
			&lt;/td&gt;
		&lt;/tr&gt;
				&lt;tr id=&quot;syntaxplugin_code_and_gutter&quot;&gt;
						&lt;td  style=&quot; line-height: 1.4em !important; padding: 0em; vertical-align: top;&quot;&gt;
					&lt;pre style=&quot;font-size: 1em; margin: 0 10px;   width: auto; padding: 0;&quot;&gt;&lt;span style=&quot;color: black; font-family: &apos;Consolas&apos;, &apos;Bitstream Vera Sans Mono&apos;, &apos;Courier New&apos;, Courier, monospace !important;&quot;&gt;2019-06-24T11:26:41.201+0800 I CONTROL [ftdc] mongod.exe ...\src\mongo\base\data_builder.h(179) mongo::DataBuilder::resize+0x148x&lt;/span&gt;&lt;/pre&gt;
			&lt;/td&gt;
		&lt;/tr&gt;
				&lt;tr id=&quot;syntaxplugin_code_and_gutter&quot;&gt;
						&lt;td  style=&quot; line-height: 1.4em !important; padding: 0em; vertical-align: top;&quot;&gt;
					&lt;pre style=&quot;font-size: 1em; margin: 0 10px;   width: auto; padding: 0;&quot;&gt;&lt;span style=&quot;color: black; font-family: &apos;Consolas&apos;, &apos;Bitstream Vera Sans Mono&apos;, &apos;Courier New&apos;, Courier, monospace !important;&quot;&gt;2019-06-24T11:26:41.201+0800 I CONTROL [ftdc] mongod.exe ...\src\mongo\db\ftdc\compressor.cpp(128) mongo::FTDCCompressor::getCompressedSamples+0x332x&lt;/span&gt;&lt;/pre&gt;
			&lt;/td&gt;
		&lt;/tr&gt;
				&lt;tr id=&quot;syntaxplugin_code_and_gutter&quot;&gt;
						&lt;td  style=&quot; line-height: 1.4em !important; padding: 0em; vertical-align: top;&quot;&gt;
					&lt;pre style=&quot;font-size: 1em; margin: 0 10px;   width: auto; padding: 0;&quot;&gt;&lt;span style=&quot;color: black; font-family: &apos;Consolas&apos;, &apos;Bitstream Vera Sans Mono&apos;, &apos;Courier New&apos;, Courier, monospace !important;&quot;&gt;2019-06-24T11:26:41.201+0800 I CONTROL [ftdc] mongod.exe ...\src\mongo\db\ftdc\file_writer.cpp(168) mongo::FTDCFileWriter::writeSample+0x309x&lt;/span&gt;&lt;/pre&gt;
			&lt;/td&gt;
		&lt;/tr&gt;
				&lt;tr id=&quot;syntaxplugin_code_and_gutter&quot;&gt;
						&lt;td  style=&quot; line-height: 1.4em !important; padding: 0em; vertical-align: top;&quot;&gt;
					&lt;pre style=&quot;font-size: 1em; margin: 0 10px;   width: auto; padding: 0;&quot;&gt;&lt;span style=&quot;color: black; font-family: &apos;Consolas&apos;, &apos;Bitstream Vera Sans Mono&apos;, &apos;Courier New&apos;, Courier, monospace !important;&quot;&gt;2019-06-24T11:26:41.201+0800 I CONTROL [ftdc] mongod.exe ...\src\mongo\db\ftdc\file_manager.cpp(296) mongo::FTDCFileManager::writeSampleAndRotateIfNeeded+0x72x&lt;/span&gt;&lt;/pre&gt;
			&lt;/td&gt;
		&lt;/tr&gt;
				&lt;tr id=&quot;syntaxplugin_code_and_gutter&quot;&gt;
						&lt;td  style=&quot; line-height: 1.4em !important; padding: 0em; vertical-align: top;&quot;&gt;
					&lt;pre style=&quot;font-size: 1em; margin: 0 10px;   width: auto; padding: 0;&quot;&gt;&lt;span style=&quot;color: black; font-family: &apos;Consolas&apos;, &apos;Bitstream Vera Sans Mono&apos;, &apos;Courier New&apos;, Courier, monospace !important;&quot;&gt;2019-06-24T11:26:41.201+0800 I CONTROL [ftdc] mongod.exe ...\src\mongo\db\ftdc\controller.cpp(246) mongo::FTDCController::doLoop+0x1080x&lt;/span&gt;&lt;/pre&gt;
			&lt;/td&gt;
		&lt;/tr&gt;
				&lt;tr id=&quot;syntaxplugin_code_and_gutter&quot;&gt;
						&lt;td  style=&quot; line-height: 1.4em !important; padding: 0em; vertical-align: top;&quot;&gt;
					&lt;pre style=&quot;font-size: 1em; margin: 0 10px;   width: auto; padding: 0;&quot;&gt;&lt;span style=&quot;color: black; font-family: &apos;Consolas&apos;, &apos;Bitstream Vera Sans Mono&apos;, &apos;Courier New&apos;, Courier, monospace !important;&quot;&gt;2019-06-24T11:26:41.201+0800 I CONTROL [ftdc] mongod.exe c:\program files (x86)\microsoft visual studio 14.0\vc\include\thr\xthread(247) std::_LaunchPad&amp;lt;std::unique_ptr&amp;lt;std::tuple&amp;lt;std::_Binder&amp;lt;std::_Unforced,void (__cdecl mongo::FTDCController::*)(void) __ptr64,mongo::FTDCController * __ptr64 const&amp;gt; &amp;gt;,std::default_delete&amp;lt;std::tuple&amp;lt;std::_Binder&amp;lt;std::_Unforced,void (__cdecl mongo::FTDCController::*)(void) __ptr64,mongo::FTDCController * __ptr64 const&amp;gt; &amp;gt; &amp;gt; &amp;gt; &amp;gt;::_Run+0x117x&lt;/span&gt;&lt;/pre&gt;
			&lt;/td&gt;
		&lt;/tr&gt;
				&lt;tr id=&quot;syntaxplugin_code_and_gutter&quot;&gt;
						&lt;td  style=&quot; line-height: 1.4em !important; padding: 0em; vertical-align: top;&quot;&gt;
					&lt;pre style=&quot;font-size: 1em; margin: 0 10px;   width: auto; padding: 0;&quot;&gt;&lt;span style=&quot;color: black; font-family: &apos;Consolas&apos;, &apos;Bitstream Vera Sans Mono&apos;, &apos;Courier New&apos;, Courier, monospace !important;&quot;&gt;2019-06-24T11:26:41.201+0800 I CONTROL [ftdc] mongod.exe c:\program files (x86)\microsoft visual studio 14.0\vc\include\thr\xthread(210) std::_Pad::_Call_func+0x9x&lt;/span&gt;&lt;/pre&gt;
			&lt;/td&gt;
		&lt;/tr&gt;
				&lt;tr id=&quot;syntaxplugin_code_and_gutter&quot;&gt;
						&lt;td  style=&quot; line-height: 1.4em !important; padding: 0em; vertical-align: top;&quot;&gt;
					&lt;pre style=&quot;font-size: 1em; margin: 0 10px;   width: auto; padding: 0;&quot;&gt;&lt;span style=&quot;color: black; font-family: &apos;Consolas&apos;, &apos;Bitstream Vera Sans Mono&apos;, &apos;Courier New&apos;, Courier, monospace !important;&quot;&gt;2019-06-24T11:26:41.202+0800 I CONTROL [ftdc] ucrtbase.DLL crt_at_quick_exit+0x125x&lt;/span&gt;&lt;/pre&gt;
			&lt;/td&gt;
		&lt;/tr&gt;
				&lt;tr id=&quot;syntaxplugin_code_and_gutter&quot;&gt;
						&lt;td  style=&quot; line-height: 1.4em !important; padding: 0em; vertical-align: top;&quot;&gt;
					&lt;pre style=&quot;font-size: 1em; margin: 0 10px;   width: auto; padding: 0;&quot;&gt;&lt;span style=&quot;color: black; font-family: &apos;Consolas&apos;, &apos;Bitstream Vera Sans Mono&apos;, &apos;Courier New&apos;, Courier, monospace !important;&quot;&gt;2019-06-24T11:26:41.202+0800 I CONTROL [ftdc] kernel32.dll BaseThreadInitThunk+0x13x&lt;/span&gt;&lt;/pre&gt;
			&lt;/td&gt;
		&lt;/tr&gt;
				&lt;tr id=&quot;syntaxplugin_code_and_gutter&quot;&gt;
						&lt;td  style=&quot; line-height: 1.4em !important; padding: 0em; vertical-align: top;&quot;&gt;
					&lt;pre style=&quot;font-size: 1em; margin: 0 10px;   margin-bottom: 10px;  width: auto; padding: 0;&quot;&gt;&lt;span style=&quot;color: black; font-family: &apos;Consolas&apos;, &apos;Bitstream Vera Sans Mono&apos;, &apos;Courier New&apos;, Courier, monospace !important;&quot;&gt;2019-06-24T11:26:41.202+0800 F - [ftdc] out of memory.&lt;/span&gt;&lt;/pre&gt;
			&lt;/td&gt;
		&lt;/tr&gt;
			&lt;/tbody&gt;
&lt;/table&gt;
&lt;/div&gt;
&lt;p/&gt;</description>
                <environment></environment>
        <key id="811441">SERVER-41878</key>
            <summary>MongoDB hangs inexplicably and can run normally after reboot. No reason found</summary>
                <type id="1" iconUrl="https://jira.mongodb.org/secure/viewavatar?size=xsmall&amp;avatarId=14703&amp;avatarType=issuetype">Bug</type>
                                            <priority id="3" iconUrl="https://jira.mongodb.org/images/icons/priorities/major.svg">Major - P3</priority>
                        <status id="6" iconUrl="https://jira.mongodb.org/images/icons/statuses/closed.png" description="The issue is considered finished, the resolution is correct. Issues which are closed can be reopened.">Closed</status>
                    <statusCategory id="3" key="done" colorName="success"/>
                                    <resolution id="4">Incomplete</resolution>
                                        <assignee username="daniel.hatcher@mongodb.com">Danny Hatcher</assignee>
                                    <reporter username="ihere">BooHome</reporter>
                        <labels>
                    </labels>
                <created>Mon, 24 Jun 2019 08:17:38 +0000</created>
                <updated>Mon, 29 Jul 2019 20:57:21 +0000</updated>
                            <resolved>Mon, 29 Jul 2019 20:57:21 +0000</resolved>
                                                                    <component>WiredTiger</component>
                                        <votes>0</votes>
                                    <watches>7</watches>
                                                                                                                <comments>
                            <comment id="2348912" author="daniel.hatcher" created="Mon, 29 Jul 2019 20:57:21 +0000"  >&lt;p&gt;Closing due to lack of response.&lt;/p&gt;</comment>
                            <comment id="2322127" author="eric.sedor" created="Thu, 11 Jul 2019 23:06:43 +0000"  >&lt;p&gt;Hi,&lt;/p&gt;

&lt;p&gt;We still need information to investigate. If this is still an issue for you, would you please provide logs and diagnostic data via &lt;a href=&quot;https://10gen-httpsupload.s3.amazonaws.com/upload_forms/920be59b-72c5-4423-b80a-68824d32f735.html&quot; class=&quot;external-link&quot; target=&quot;_blank&quot; rel=&quot;nofollow noopener&quot;&gt;this secure upload portal&lt;/a&gt;?&lt;/p&gt;

&lt;p&gt;Thanks!&lt;/p&gt;</comment>
                            <comment id="2294977" author="eric.sedor" created="Mon, 24 Jun 2019 16:07:45 +0000"  >&lt;p&gt;Hi &lt;a href=&quot;https://jira.mongodb.org/secure/ViewProfile.jspa?name=ihere&quot; class=&quot;user-hover&quot; rel=&quot;ihere&quot;&gt;ihere&lt;/a&gt;,&lt;/p&gt;

&lt;p&gt;At first glance the reason for this issue is an out of memory error, which may not be the result of a bug. We can investigate.&lt;/p&gt;

&lt;p&gt;Would you please archive (tar or zip) the mongod.log files and the &lt;tt&gt;$dbpath/diagnostic.data&lt;/tt&gt; directory (the contents are described &lt;a href=&quot;https://docs.mongodb.com/manual/administration/analyzing-mongodb-performance/#full-time-diagnostic-data-capture&quot; class=&quot;external-link&quot; target=&quot;_blank&quot; rel=&quot;nofollow noopener&quot;&gt;here&lt;/a&gt;) and upload them to this &lt;a href=&quot;https://10gen-httpsupload.s3.amazonaws.com/upload_forms/920be59b-72c5-4423-b80a-68824d32f735.html&quot; class=&quot;external-link&quot; target=&quot;_blank&quot; rel=&quot;nofollow noopener&quot;&gt;support uploader&lt;/a&gt; location?&lt;/p&gt;

&lt;p&gt;Files uploaded to this portal are visible only to MongoDB employees and are routinely deleted after some time.&lt;/p&gt;</comment>
                    </comments>
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                            <attachment id="221641" name="mobgodb-log.txt" size="4178" author="ihere" created="Mon, 24 Jun 2019 08:17:31 +0000"/>
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