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    <title>MongoDB Jira</title>
    <link>https://jira.mongodb.org</link>
    <description>This file is an XML representation of an issue</description>
    <language>en-us</language>    <build-info>
        <version>9.7.1</version>
        <build-number>970001</build-number>
        <build-date>13-04-2023</build-date>
    </build-info>


<item>
            <title>[SERVER-43220] mongodb is not starting up</title>
                <link>https://jira.mongodb.org/browse/SERVER-43220</link>
                <project id="10000" key="SERVER">Core Server</project>
                    <description>&lt;p&gt;service mongod start&lt;/p&gt;

&lt;p&gt;Starting mongod: 2019-09-06T18:44:47.720-0500 W CONTROL&#160; &lt;span class=&quot;error&quot;&gt;&amp;#91;main&amp;#93;&lt;/span&gt; Option: storage.mmapv1.journal.commitIntervalMs is deprecated. Please use storage.journal.commitIntervalMs instead.&lt;/p&gt;

&lt;p&gt;about to fork child process, waiting until server is ready for connections.&lt;/p&gt;

&lt;p&gt;forked process: 3209&lt;/p&gt;

&lt;p&gt;ERROR: child process failed, exited with error number 100&lt;/p&gt;

&lt;p&gt;&#160;&#160; &#160; &#160; &#160; &#160; &#160; &#160; &#160; &#160; &#160; &#160; &#160; &#160; &#160; &#160; &#160; &#160; &#160; &#160; &#160; &#160; &#160; &#160; &#160; &#160; &#160; &#160; &#160; &#160; &lt;span class=&quot;error&quot;&gt;&amp;#91;FAILED&amp;#93;&lt;/span&gt;&lt;/p&gt;</description>
                <environment></environment>
        <key id="919058">SERVER-43220</key>
            <summary>mongodb is not starting up</summary>
                <type id="3" iconUrl="https://jira.mongodb.org/secure/viewavatar?size=xsmall&amp;avatarId=14718&amp;avatarType=issuetype">Task</type>
                                            <priority id="3" iconUrl="https://jira.mongodb.org/images/icons/priorities/major.svg">Major - P3</priority>
                        <status id="6" iconUrl="https://jira.mongodb.org/images/icons/statuses/closed.png" description="The issue is considered finished, the resolution is correct. Issues which are closed can be reopened.">Closed</status>
                    <statusCategory id="3" key="done" colorName="success"/>
                                    <resolution id="4">Incomplete</resolution>
                                        <assignee username="carl.champain@mongodb.com">Carl Champain</assignee>
                                    <reporter username="surane@adobe.com">Sushil Rane</reporter>
                        <labels>
                    </labels>
                <created>Fri, 6 Sep 2019 23:46:29 +0000</created>
                <updated>Mon, 11 Nov 2019 15:43:51 +0000</updated>
                            <resolved>Mon, 11 Nov 2019 15:43:51 +0000</resolved>
                                                                    <component>Admin</component>
                                        <votes>0</votes>
                                    <watches>5</watches>
                                                                                                                <comments>
                            <comment id="2528533" author="carl.champain" created="Mon, 11 Nov 2019 15:43:31 +0000"  >&lt;p&gt;Hi &lt;a href=&quot;https://jira.mongodb.org/secure/ViewProfile.jspa?name=surane%40adobe.com&quot; class=&quot;user-hover&quot; rel=&quot;surane@adobe.com&quot;&gt;surane@adobe.com&lt;/a&gt;,&lt;/p&gt;

&lt;p&gt;We haven&#8217;t heard back from you for some time, so I&#8217;m going to mark this ticket as incomplete. If this is still an issue for you, please provide additional information and we will reopen the ticket.&lt;/p&gt;

&lt;p&gt;Regards,&lt;br/&gt;
Carl&lt;/p&gt;</comment>
                            <comment id="2473693" author="carl.champain" created="Wed, 9 Oct 2019 14:03:00 +0000"  >&lt;p&gt;Hi &lt;a href=&quot;https://jira.mongodb.org/secure/ViewProfile.jspa?name=surane%40adobe.com&quot; class=&quot;user-hover&quot; rel=&quot;surane@adobe.com&quot;&gt;surane@adobe.com&lt;/a&gt;,&lt;/p&gt;

&lt;p&gt;Any updates on this issue?&lt;/p&gt;</comment>
                            <comment id="2415312" author="carl.champain" created="Tue, 10 Sep 2019 21:07:15 +0000"  >&lt;p&gt;Hi &lt;a href=&quot;https://jira.mongodb.org/secure/ViewProfile.jspa?name=surane%40adobe.com&quot; class=&quot;user-hover&quot; rel=&quot;surane@adobe.com&quot;&gt;surane@adobe.com&lt;/a&gt;,&lt;/p&gt;

&lt;p&gt;Thanks for the report.&#160;&lt;br/&gt;
 This error message leads us to suspect some form of physical corruption. Please make a complete copy of the database&apos;s $dbpath directory to work off of and safeguard the current $dbpath.&lt;br/&gt;
 Our ability to determine the source of this corruption depends greatly on your ability to provide:&lt;/p&gt;
&lt;ol&gt;
	&lt;li&gt;The logs for the affected node, including before, leading up to, and after the first sign of corruption.&lt;/li&gt;
	&lt;li&gt;A description of the underlying storage mechanism in use, including details like:
	&lt;ol&gt;
		&lt;li&gt;What file system and/or volume management system is in use?&lt;/li&gt;
		&lt;li&gt;Is data storage locally attached or network-attached?&lt;/li&gt;
		&lt;li&gt;Are disks RAIDed and if so how?&lt;/li&gt;
		&lt;li&gt;Are disks SSDs or HDDs?&lt;/li&gt;
	&lt;/ol&gt;
	&lt;/li&gt;
	&lt;li&gt;A description of your backup method, if any.&lt;/li&gt;
	&lt;li&gt;A description of your disks have been recently checked for integrity?&lt;/li&gt;
	&lt;li&gt;A history of the deployment, including:
	&lt;ol&gt;
		&lt;li&gt;a timeline of version changes&lt;/li&gt;
		&lt;li&gt;a timeline of hardware upgrade/downgrade cycles or configuration changes&lt;/li&gt;
		&lt;li&gt;a timeline of disaster recovery or backup restoration activities&lt;/li&gt;
		&lt;li&gt;a timeline of any manipulations of the underlying database files, including copies or moves, and information about whether mongod was running during each manipulation.&lt;/li&gt;
	&lt;/ol&gt;
	&lt;/li&gt;
&lt;/ol&gt;


&lt;p&gt;The ideal resolution is to perform a clean &lt;a href=&quot;https://docs.mongodb.org/manual/tutorial/resync-replica-set-member/#automatically-sync-a-member&quot; class=&quot;external-link&quot; target=&quot;_blank&quot; rel=&quot;nofollow noopener&quot;&gt;resync&lt;/a&gt; from an unaffected node. You can also try &lt;a href=&quot;#cmdoption-mongod-repair&quot; target=&quot;_blank&quot; rel=&quot;noopener&quot;&gt;&lt;tt&gt;mongod --repair&lt;/tt&gt;&lt;/a&gt;.&lt;/p&gt;

&lt;p&gt;Importantly, 3.2 version of MongoDB is already end-of-lifed, you should upgrade to the latest 4.2.0 or 4.0.12.&lt;/p&gt;

&lt;p&gt;Regards,&lt;br/&gt;
Carl&lt;br/&gt;
 &#160;&lt;/p&gt;</comment>
                    </comments>
                    <attachments>
                            <attachment id="229988" name="mongod.log" size="6885" author="surane@adobe.com" created="Fri, 6 Sep 2019 23:46:26 +0000"/>
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