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    <title>MongoDB Jira</title>
    <link>https://jira.mongodb.org</link>
    <description>This file is an XML representation of an issue</description>
    <language>en-us</language>    <build-info>
        <version>9.7.1</version>
        <build-number>970001</build-number>
        <build-date>13-04-2023</build-date>
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<item>
            <title>[SERVER-46445] MongoDB MSI installer showing irrelevant error message while installing in server configuration window</title>
                <link>https://jira.mongodb.org/browse/SERVER-46445</link>
                <project id="10000" key="SERVER">Core Server</project>
                    <description>&lt;p&gt;When trying to install mongodb community server in windows using MSI installer, we faced the following issue.&lt;/p&gt;
&lt;ul&gt;
	&lt;li&gt;In Service Configuration page, by mistake we selected &apos;Run service as a local or domain user&apos; and pressed Next button.&lt;/li&gt;
	&lt;li&gt;We did not give any value in Account Name and Account Password, so it was showing the error window &apos;The domain, user name and/or password are incorrect&apos;.&lt;/li&gt;
	&lt;li&gt;Immediately we selected the other option &apos;Run service as Network Service User&apos;, but still we are getting the same error window.&lt;/li&gt;
	&lt;li&gt;We had to close the installer and re-run it to install the Mongo Server.&lt;/li&gt;
&lt;/ul&gt;
</description>
                <environment></environment>
        <key id="1194193">SERVER-46445</key>
            <summary>MongoDB MSI installer showing irrelevant error message while installing in server configuration window</summary>
                <type id="1" iconUrl="https://jira.mongodb.org/secure/viewavatar?size=xsmall&amp;avatarId=14703&amp;avatarType=issuetype">Bug</type>
                                            <priority id="4" iconUrl="https://jira.mongodb.org/images/icons/priorities/minor.svg">Minor - P4</priority>
                        <status id="6" iconUrl="https://jira.mongodb.org/images/icons/statuses/closed.png" description="The issue is considered finished, the resolution is correct. Issues which are closed can be reopened.">Closed</status>
                    <statusCategory id="3" key="done" colorName="success"/>
                                    <resolution id="13201">Fixed</resolution>
                                        <assignee username="andrew.morrow@mongodb.com">Andrew Morrow</assignee>
                                    <reporter username="k.mohammedsulthan@yahoo.com">Mohammed Sulthan</reporter>
                        <labels>
                    </labels>
                <created>Thu, 27 Feb 2020 07:59:20 +0000</created>
                <updated>Sun, 29 Oct 2023 22:11:38 +0000</updated>
                            <resolved>Fri, 5 Jun 2020 17:41:06 +0000</resolved>
                                    <version>4.2.3</version>
                                    <fixVersion>4.4.0-rc10</fixVersion>
                    <fixVersion>4.2.9</fixVersion>
                    <fixVersion>4.7.0</fixVersion>
                                    <component>Packaging</component>
                    <component>Tools</component>
                                        <votes>0</votes>
                                    <watches>5</watches>
                                                                                                                <comments>
                            <comment id="3212932" author="xgen-internal-githook" created="Wed, 17 Jun 2020 20:02:11 +0000"  >&lt;p&gt;Author:&lt;/p&gt;
{&apos;name&apos;: &apos;Nir Bar&apos;, &apos;email&apos;: &apos;nir.bar@panel-sw.co.il&apos;, &apos;username&apos;: &apos;nirbar&apos;}
&lt;p&gt;Message: &lt;a href=&quot;https://jira.mongodb.org/browse/SERVER-46445&quot; title=&quot;MongoDB MSI installer showing irrelevant error message while installing in server configuration window&quot; class=&quot;issue-link&quot; data-issue-key=&quot;SERVER-46445&quot;&gt;&lt;del&gt;SERVER-46445&lt;/del&gt;&lt;/a&gt; Set valid result for service account check when using the builtin account&lt;/p&gt;

&lt;p&gt;Signed-off-by: Andrew Morrow &amp;lt;acm@mongodb.com&amp;gt;&lt;/p&gt;

&lt;p&gt;Closes #1367&lt;/p&gt;

&lt;p&gt;(cherry picked from commit ad5ca87b55d7c41827f8e61d22b18aa222b1ef6e)&lt;br/&gt;
(cherry picked from commit dafcca3799f37f168fb6f967648850ef616585d8)&lt;br/&gt;
Branch: v4.2&lt;br/&gt;
&lt;a href=&quot;https://github.com/mongodb/mongo/commit/e7981d72e106555713b516bc55e82d3b83053148&quot; class=&quot;external-link&quot; target=&quot;_blank&quot; rel=&quot;nofollow noopener&quot;&gt;https://github.com/mongodb/mongo/commit/e7981d72e106555713b516bc55e82d3b83053148&lt;/a&gt;&lt;/p&gt;</comment>
                            <comment id="3212734" author="xgen-internal-githook" created="Wed, 17 Jun 2020 18:16:56 +0000"  >&lt;p&gt;Author:&lt;/p&gt;
{&apos;name&apos;: &apos;Nir Bar&apos;, &apos;email&apos;: &apos;nir.bar@panel-sw.co.il&apos;, &apos;username&apos;: &apos;nirbar&apos;}
&lt;p&gt;Message: &lt;a href=&quot;https://jira.mongodb.org/browse/SERVER-46445&quot; title=&quot;MongoDB MSI installer showing irrelevant error message while installing in server configuration window&quot; class=&quot;issue-link&quot; data-issue-key=&quot;SERVER-46445&quot;&gt;&lt;del&gt;SERVER-46445&lt;/del&gt;&lt;/a&gt; Set valid result for service account check when using the builtin account&lt;/p&gt;

&lt;p&gt;Signed-off-by: Andrew Morrow &amp;lt;acm@mongodb.com&amp;gt;&lt;/p&gt;

&lt;p&gt;Closes #1367&lt;/p&gt;

&lt;p&gt;(cherry picked from commit ad5ca87b55d7c41827f8e61d22b18aa222b1ef6e)&lt;br/&gt;
Branch: v4.4&lt;br/&gt;
&lt;a href=&quot;https://github.com/mongodb/mongo/commit/dafcca3799f37f168fb6f967648850ef616585d8&quot; class=&quot;external-link&quot; target=&quot;_blank&quot; rel=&quot;nofollow noopener&quot;&gt;https://github.com/mongodb/mongo/commit/dafcca3799f37f168fb6f967648850ef616585d8&lt;/a&gt;&lt;/p&gt;</comment>
                            <comment id="3192874" author="xgen-internal-githook" created="Fri, 5 Jun 2020 17:39:51 +0000"  >&lt;p&gt;Author:&lt;/p&gt;
{&apos;name&apos;: &apos;Nir Bar&apos;, &apos;email&apos;: &apos;nir.bar@panel-sw.co.il&apos;, &apos;username&apos;: &apos;nirbar&apos;}
&lt;p&gt;Message: &lt;a href=&quot;https://jira.mongodb.org/browse/SERVER-46445&quot; title=&quot;MongoDB MSI installer showing irrelevant error message while installing in server configuration window&quot; class=&quot;issue-link&quot; data-issue-key=&quot;SERVER-46445&quot;&gt;&lt;del&gt;SERVER-46445&lt;/del&gt;&lt;/a&gt; Set valid result for service account check when using the builtin account&lt;/p&gt;

&lt;p&gt;Signed-off-by: Andrew Morrow &amp;lt;acm@mongodb.com&amp;gt;&lt;/p&gt;

&lt;p&gt;Closes #1367&lt;br/&gt;
Branch: master&lt;br/&gt;
&lt;a href=&quot;https://github.com/mongodb/mongo/commit/ad5ca87b55d7c41827f8e61d22b18aa222b1ef6e&quot; class=&quot;external-link&quot; target=&quot;_blank&quot; rel=&quot;nofollow noopener&quot;&gt;https://github.com/mongodb/mongo/commit/ad5ca87b55d7c41827f8e61d22b18aa222b1ef6e&lt;/a&gt;&lt;/p&gt;</comment>
                            <comment id="2945773" author="k.mohammedsulthan@yahoo.com" created="Thu, 5 Mar 2020 16:43:25 +0000"  >&lt;p&gt;You&apos;re Welcome Carl.&lt;/p&gt;</comment>
                            <comment id="2945205" author="carl.champain" created="Thu, 5 Mar 2020 16:10:49 +0000"  >&lt;p&gt;Hi &lt;a href=&quot;https://jira.mongodb.org/secure/ViewProfile.jspa?name=k.mohammedsulthan%40yahoo.com&quot; class=&quot;user-hover&quot; rel=&quot;k.mohammedsulthan@yahoo.com&quot;&gt;k.mohammedsulthan@yahoo.com&lt;/a&gt;,&lt;/p&gt;

&lt;p&gt;Thank you for the report&#8212;we were able to successfully reproduce the issue. &lt;br/&gt;
We are passing this ticket along to the appropriate team for further investigation. Updates will be posted on this ticket as they happen.&lt;/p&gt;

&lt;p&gt;Kind regards,&lt;br/&gt;
Carl&lt;/p&gt;</comment>
                            <comment id="2913679" author="k.mohammedsulthan@yahoo.com" created="Thu, 27 Feb 2020 08:01:57 +0000"  >&lt;p&gt;Sorry for the mistake in the Heading. It should be &apos;MongoDB MSI installer showing irrelevant error message while installing in server configuration window&apos;&lt;/p&gt;</comment>
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	&lt;li&gt;Open Mongo server installer &apos;mongodb-win32-x86_64-2012plus-4.2.3-signed.msi&apos;&lt;/li&gt;
	&lt;li&gt;Press &apos;Next&apos; and accept the terms and conditions and press &apos;Next&apos;&lt;/li&gt;
	&lt;li&gt;Select &apos;Complete&apos; option.&lt;/li&gt;
	&lt;li&gt;Select &apos;Run service as a local or domain user&apos; and press next without giving any username and password. It will show &apos;The domain, user name and/or password are incorrect&apos; error window.&lt;/li&gt;
	&lt;li&gt;Now select the other option&#160;&apos;Run service as Network Service User&apos;, the domain, user name and password fields will get disabled.&lt;/li&gt;
	&lt;li&gt;Then press Next button, it will show the same error window as before. (Refer the attachements)&lt;/li&gt;
	&lt;li&gt;You have close the installer and re open to go the next window and to finish the installation.&#160;&lt;/li&gt;
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