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    <title>MongoDB Jira</title>
    <link>https://jira.mongodb.org</link>
    <description>This file is an XML representation of an issue</description>
    <language>en-us</language>    <build-info>
        <version>9.7.1</version>
        <build-number>970001</build-number>
        <build-date>13-04-2023</build-date>
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<item>
            <title>[SERVER-47259] Windows MSI Installer &quot;Service Failed to Start&quot; Error</title>
                <link>https://jira.mongodb.org/browse/SERVER-47259</link>
                <project id="10000" key="SERVER">Core Server</project>
                    <description>&lt;p&gt;When installing MongoDB 4.2.5 on Windows 10 using the MSI package:&lt;/p&gt;
&lt;ul class=&quot;alternate&quot; type=&quot;square&quot;&gt;
	&lt;li&gt;If specifying a custom install directory, and&lt;/li&gt;
	&lt;li&gt;Installing as a Windows service,&lt;/li&gt;
&lt;/ul&gt;


&lt;p&gt;The follow error often appears:&lt;/p&gt;

&lt;p/&gt;
&lt;div id=&quot;syntaxplugin&quot; class=&quot;syntaxplugin&quot; style=&quot;border: 1px dashed #bbb; border-radius: 5px !important; overflow: auto; max-height: 30em;&quot;&gt;
&lt;table cellspacing=&quot;0&quot; cellpadding=&quot;0&quot; border=&quot;0&quot; width=&quot;100%&quot; style=&quot;font-size: 1em; line-height: 1.4em !important; font-weight: normal; font-style: normal; color: black;&quot;&gt;
		&lt;tbody &gt;
				&lt;tr id=&quot;syntaxplugin_code_and_gutter&quot;&gt;
						&lt;td  style=&quot; line-height: 1.4em !important; padding: 0em; vertical-align: top;&quot;&gt;
					&lt;pre style=&quot;font-size: 1em; margin: 0 10px;  margin-top: 10px;   margin-bottom: 10px;  width: auto; padding: 0;&quot;&gt;&lt;span style=&quot;color: black; font-family: &apos;Consolas&apos;, &apos;Bitstream Vera Sans Mono&apos;, &apos;Courier New&apos;, Courier, monospace !important;&quot;&gt;Service &lt;/span&gt;&lt;span style=&quot;color: blue; font-family: &apos;Consolas&apos;, &apos;Bitstream Vera Sans Mono&apos;, &apos;Courier New&apos;, Courier, monospace !important;&quot;&gt;&apos;MongoDB Server&apos;&lt;/span&gt;&lt;span style=&quot;color: black; font-family: &apos;Consolas&apos;, &apos;Bitstream Vera Sans Mono&apos;, &apos;Courier New&apos;, Courier, monospace !important;&quot;&gt; (MongoDB ) failed to start. Verify that you have sufficient privileges to start system services&quot;&lt;/span&gt;&lt;/pre&gt;
			&lt;/td&gt;
		&lt;/tr&gt;
			&lt;/tbody&gt;
&lt;/table&gt;
&lt;/div&gt;
&lt;p/&gt;

&lt;p&gt;Status above progress bar just before error was &quot;Starting services&quot;&lt;/p&gt;

&lt;p&gt;Tested with an administrator account.&lt;/p&gt;

&lt;p&gt;The following custom directory locations all failed when I used the &quot;create a new folder&quot; button in the installer:&lt;/p&gt;

&lt;ul class=&quot;alternate&quot; type=&quot;square&quot;&gt;
	&lt;li&gt;&lt;tt&gt;C:\TESTMDB&lt;/tt&gt;&lt;/li&gt;
	&lt;li&gt;&lt;tt&gt;C:\TEST\TESTMDB&lt;/tt&gt;&lt;/li&gt;
	&lt;li&gt;&lt;tt&gt;C:\Users\myuser\Desktop\TESTMDB&lt;/tt&gt;&lt;/li&gt;
&lt;/ul&gt;


&lt;p&gt;(none of these folders were present on filesystem after exiting the installer post-error, whether using either &quot;cancel&quot; or &quot;ignore&quot;).&lt;/p&gt;

&lt;p&gt;The following custom install directory locations all failed without using the &quot;create a new folder&quot; button in the installer (i.e. using an existing directory):&lt;/p&gt;

&lt;ul class=&quot;alternate&quot; type=&quot;square&quot;&gt;
	&lt;li&gt;&lt;tt&gt;C:\Users\myuser\Desktop&lt;/tt&gt;&lt;/li&gt;
	&lt;li&gt;&lt;tt&gt;C:\TESTMDB2&lt;/tt&gt; ( I created this directory outside of the installer beforehand)&lt;/li&gt;
&lt;/ul&gt;


&lt;p&gt;This occurs with both Community and Enterprise editions.&lt;/p&gt;

&lt;p&gt;I only have a few Windows 10 boxes to test on at present unfortunately, but this occurs on all of them.&lt;/p&gt;

&lt;p&gt;Probably due to Windows&apos; UAC and permissioning restrictions, so there may not be a ton we can do about this, but I imagine it bears looking into. I&apos;d like to create a DOCS ticket to update our Windows MSI install instructions with any findings or recommendations. The initial report of this issue came from a DOCs reader through our feedback channel.&lt;/p&gt;</description>
                <environment></environment>
        <key id="1300839">SERVER-47259</key>
            <summary>Windows MSI Installer &quot;Service Failed to Start&quot; Error</summary>
                <type id="1" iconUrl="https://jira.mongodb.org/secure/viewavatar?size=xsmall&amp;avatarId=14703&amp;avatarType=issuetype">Bug</type>
                                            <priority id="3" iconUrl="https://jira.mongodb.org/images/icons/priorities/major.svg">Major - P3</priority>
                        <status id="6" iconUrl="https://jira.mongodb.org/images/icons/statuses/closed.png" description="The issue is considered finished, the resolution is correct. Issues which are closed can be reopened.">Closed</status>
                    <statusCategory id="3" key="done" colorName="success"/>
                                    <resolution id="3">Duplicate</resolution>
                                        <assignee username="-1">Unassigned</assignee>
                                    <reporter username="andrew.feierabend@mongodb.com">Andrew Feierabend</reporter>
                        <labels>
                    </labels>
                <created>Wed, 1 Apr 2020 21:19:07 +0000</created>
                <updated>Thu, 2 Apr 2020 14:31:10 +0000</updated>
                            <resolved>Thu, 2 Apr 2020 14:31:10 +0000</resolved>
                                                                    <component>Packaging</component>
                                        <votes>0</votes>
                                    <watches>5</watches>
                                                                                                                    <issuelinks>
                            <issuelinktype id="10010">
                    <name>Duplicate</name>
                                            <outwardlinks description="duplicates">
                                        <issuelink>
            <issuekey id="1292623">SERVER-47138</issuekey>
        </issuelink>
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                            <customfieldvalue>&lt;p&gt;1. Download the MongoDB 4.2.5 Windows MSI Installer from the Download Center. Both Community and Enterprise editions have this issue.&lt;/p&gt;

&lt;p&gt;2. Proceed through the install steps:&lt;/p&gt;
&lt;ul class=&quot;alternate&quot; type=&quot;square&quot;&gt;
	&lt;li&gt;Choose Setup Type: Custom&lt;/li&gt;
	&lt;li&gt;Click &quot;Browse&quot; button&lt;/li&gt;
	&lt;li&gt;Select one of the problem directories listed below, optionally using the &quot;create a new folder&quot; button, or take a stab at some of your own.&lt;/li&gt;
	&lt;li&gt;Click &quot;Next&quot; from Custom Setup window&lt;/li&gt;
	&lt;li&gt;Service Configuration: &quot;Install MongoDB as a Service&quot; checkbox checked&lt;/li&gt;
	&lt;li&gt;Install MDB Compass: doesn&apos;t matter.&lt;/li&gt;
	&lt;li&gt;Install&lt;/li&gt;
&lt;/ul&gt;


&lt;p&gt;3. Error during &quot;Starting services&quot;&lt;/p&gt;</customfieldvalue>

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