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    <title>MongoDB Jira</title>
    <link>https://jira.mongodb.org</link>
    <description>This file is an XML representation of an issue</description>
    <language>en-us</language>    <build-info>
        <version>9.7.1</version>
        <build-number>970001</build-number>
        <build-date>13-04-2023</build-date>
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<item>
            <title>[SERVER-48686] MongoDB service has terminated due to an unexpected reason</title>
                <link>https://jira.mongodb.org/browse/SERVER-48686</link>
                <project id="10000" key="SERVER">Core Server</project>
                    <description>&lt;p&gt;Dear Team,&lt;/p&gt;

&lt;p&gt;We are using MongoDB as standalone server.&lt;/p&gt;
&lt;ol&gt;
	&lt;li&gt;OS: Windows 7, architecture: &quot;x64&quot;,&#160;&lt;/li&gt;
	&lt;li&gt;Platform: &quot;Java/AdoptOpenJDK/11.0.6&quot;&lt;/li&gt;
	&lt;li&gt;mongodb Journals are enabled by default&lt;/li&gt;
	&lt;li&gt;Mongod server version: db version v3.6.17&lt;/li&gt;
&lt;/ol&gt;


&lt;p&gt;We have started MongoDB Server as windows service which is embedded in our application.&lt;/p&gt;

&lt;p&gt;For some reasons we had PC shutdown and then restated the PC again.&lt;/p&gt;

&lt;p&gt;After the PC restart MongoDB service should be started along with windows services.&lt;/p&gt;

&lt;p&gt;But the MongoDB service could not start aging.&lt;/p&gt;

&lt;p&gt;We observed that the log message &quot;Detected unclean shutdown &quot; in MongoDB logs.&lt;/p&gt;

&lt;p&gt;We would like to know the root cause for this issue.&lt;/p&gt;

&lt;p&gt;Please find the attached log files.&lt;/p&gt;

&lt;p&gt;&lt;span class=&quot;nobr&quot;&gt;&lt;a href=&quot;https://jira.mongodb.org/secure/attachment/265499/265499_log.zip&quot; title=&quot;log.zip attached to SERVER-48686&quot;&gt;log.zip&lt;sup&gt;&lt;img class=&quot;rendericon&quot; src=&quot;https://jira.mongodb.org/images/icons/link_attachment_7.gif&quot; height=&quot;7&quot; width=&quot;7&quot; align=&quot;absmiddle&quot; alt=&quot;&quot; border=&quot;0&quot;/&gt;&lt;/sup&gt;&lt;/a&gt;&lt;/span&gt; &lt;span class=&quot;nobr&quot;&gt;&lt;a href=&quot;https://jira.mongodb.org/secure/attachment/265500/265500_diagnostic.data.zip&quot; title=&quot;diagnostic.data.zip attached to SERVER-48686&quot;&gt;diagnostic.data.zip&lt;sup&gt;&lt;img class=&quot;rendericon&quot; src=&quot;https://jira.mongodb.org/images/icons/link_attachment_7.gif&quot; height=&quot;7&quot; width=&quot;7&quot; align=&quot;absmiddle&quot; alt=&quot;&quot; border=&quot;0&quot;/&gt;&lt;/sup&gt;&lt;/a&gt;&lt;/span&gt;&lt;/p&gt;

&lt;p&gt;&lt;span class=&quot;nobr&quot;&gt;&lt;a href=&quot;https://jira.mongodb.org/secure/attachment/265498/265498_SRDM2.2020-06-09T09-10-46.mdmp&quot; title=&quot;SRDM2.2020-06-09T09-10-46.mdmp attached to SERVER-48686&quot;&gt;SRDM2.2020-06-09T09-10-46.mdmp&lt;sup&gt;&lt;img class=&quot;rendericon&quot; src=&quot;https://jira.mongodb.org/images/icons/link_attachment_7.gif&quot; height=&quot;7&quot; width=&quot;7&quot; align=&quot;absmiddle&quot; alt=&quot;&quot; border=&quot;0&quot;/&gt;&lt;/sup&gt;&lt;/a&gt;&lt;/span&gt;&lt;/p&gt;

&lt;p&gt;&lt;sup&gt;&lt;span class=&quot;nobr&quot;&gt;&lt;a href=&quot;https://jira.mongodb.org/secure/attachment/265499/265499_log.zip&quot; title=&quot;log.zip attached to SERVER-48686&quot;&gt;log.zip&lt;sup&gt;&lt;img class=&quot;rendericon&quot; src=&quot;https://jira.mongodb.org/images/icons/link_attachment_7.gif&quot; height=&quot;7&quot; width=&quot;7&quot; align=&quot;absmiddle&quot; alt=&quot;&quot; border=&quot;0&quot;/&gt;&lt;/sup&gt;&lt;/a&gt;&lt;/span&gt;&lt;/sup&gt;&lt;/p&gt;

&lt;p&gt;Thank you.&lt;/p&gt;

&lt;p&gt;Regards,&lt;/p&gt;

&lt;p&gt;Ram&lt;/p&gt;</description>
                <environment></environment>
        <key id="1376931">SERVER-48686</key>
            <summary>MongoDB service has terminated due to an unexpected reason</summary>
                <type id="6" iconUrl="https://jira.mongodb.org/secure/viewavatar?size=xsmall&amp;avatarId=14720&amp;avatarType=issuetype">Question</type>
                                            <priority id="3" iconUrl="https://jira.mongodb.org/images/icons/priorities/major.svg">Major - P3</priority>
                        <status id="6" iconUrl="https://jira.mongodb.org/images/icons/statuses/closed.png" description="The issue is considered finished, the resolution is correct. Issues which are closed can be reopened.">Closed</status>
                    <statusCategory id="3" key="done" colorName="success"/>
                                    <resolution id="9">Done</resolution>
                                        <assignee username="carl.champain@mongodb.com">Carl Champain</assignee>
                                    <reporter username="ram.pamudurthi@gmail.com">mohan mohan</reporter>
                        <labels>
                    </labels>
                <created>Wed, 10 Jun 2020 10:00:44 +0000</created>
                <updated>Mon, 15 Jun 2020 16:53:34 +0000</updated>
                            <resolved>Mon, 15 Jun 2020 16:53:34 +0000</resolved>
                                    <version>3.6.17</version>
                                                                        <votes>0</votes>
                                    <watches>4</watches>
                                                                                                                <comments>
                            <comment id="3208425" author="carl.champain" created="Mon, 15 Jun 2020 16:53:27 +0000"  >&lt;p&gt;Hi &lt;a href=&quot;https://jira.mongodb.org/secure/ViewProfile.jspa?name=ram.pamudurthi%40gmail.com&quot; class=&quot;user-hover&quot; rel=&quot;ram.pamudurthi@gmail.com&quot;&gt;ram.pamudurthi@gmail.com&lt;/a&gt;,&lt;/p&gt;

&lt;p&gt;MongoDB couldn&apos;t shutdown cleanly because of the PC shutdown.&lt;br/&gt;
 That said, the SERVER project is for bugs and feature suggestions for the MongoDB server. As this ticket does not appear to be a bug, I will now close it. If you need further assistance troubleshooting, I encourage you to ask our community by posting on the &lt;a href=&quot;http://community.mongodb.com/&quot; class=&quot;external-link&quot; target=&quot;_blank&quot; rel=&quot;nofollow noopener&quot;&gt;MongoDB Community Forums&lt;/a&gt; or on &lt;a href=&quot;https://stackoverflow.com/questions/tagged/mongodb&quot; class=&quot;external-link&quot; target=&quot;_blank&quot; rel=&quot;nofollow noopener&quot;&gt;Stack Overflow with the &lt;tt&gt;mongodb&lt;/tt&gt; tag&lt;/a&gt;.&lt;/p&gt;

&lt;p&gt;Kind regards,&lt;/p&gt;

&lt;p&gt;Carl&lt;/p&gt;

&lt;p&gt;&#160;&lt;/p&gt;</comment>
                    </comments>
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                            <attachment id="265498" name="SRDM2.2020-06-09T09-10-46.mdmp" size="227372" author="ram.pamudurthi@gmail.com" created="Wed, 10 Jun 2020 09:52:50 +0000"/>
                            <attachment id="265500" name="diagnostic.data.zip" size="3788660" author="ram.pamudurthi@gmail.com" created="Wed, 10 Jun 2020 09:52:25 +0000"/>
                            <attachment id="265499" name="log.zip" size="16848" author="ram.pamudurthi@gmail.com" created="Wed, 10 Jun 2020 09:52:19 +0000"/>
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