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    <title>MongoDB Jira</title>
    <link>https://jira.mongodb.org</link>
    <description>This file is an XML representation of an issue</description>
    <language>en-us</language>    <build-info>
        <version>9.7.1</version>
        <build-number>970001</build-number>
        <build-date>13-04-2023</build-date>
    </build-info>


<item>
            <title>[SERVER-49004] Router returns an empty result, although the collection contains data.</title>
                <link>https://jira.mongodb.org/browse/SERVER-49004</link>
                <project id="10000" key="SERVER">Core Server</project>
                    <description>&lt;p&gt;From time to time we face the problem that a router does not know a collection although the collection exists and has data.&lt;/p&gt;

&lt;p&gt;A simple .find() operation returns a empty result. Over another router the same .find() operation returns the expected records.&lt;/p&gt;

&lt;p&gt;After a restart of the router, the query works as expected.&lt;/p&gt;

&lt;p&gt;&#160;&lt;/p&gt;</description>
                <environment></environment>
        <key id="1385813">SERVER-49004</key>
            <summary>Router returns an empty result, although the collection contains data.</summary>
                <type id="1" iconUrl="https://jira.mongodb.org/secure/viewavatar?size=xsmall&amp;avatarId=14703&amp;avatarType=issuetype">Bug</type>
                                            <priority id="3" iconUrl="https://jira.mongodb.org/images/icons/priorities/major.svg">Major - P3</priority>
                        <status id="6" iconUrl="https://jira.mongodb.org/images/icons/statuses/closed.png" description="The issue is considered finished, the resolution is correct. Issues which are closed can be reopened.">Closed</status>
                    <statusCategory id="3" key="done" colorName="success"/>
                                    <resolution id="13204">Community Answered</resolution>
                                        <assignee username="dmitry.agranat@mongodb.com">Dmitry Agranat</assignee>
                                    <reporter username="florian.hulliger@gmail.com">Florian Hulliger</reporter>
                        <labels>
                    </labels>
                <created>Mon, 22 Jun 2020 14:55:21 +0000</created>
                <updated>Fri, 27 Oct 2023 15:56:32 +0000</updated>
                            <resolved>Sun, 12 Jul 2020 12:19:57 +0000</resolved>
                                    <version>4.0.16</version>
                                                    <component>Querying</component>
                                        <votes>0</votes>
                                    <watches>4</watches>
                                                                                                                <comments>
                            <comment id="3281418" author="dmitry.agranat" created="Sun, 12 Jul 2020 12:19:37 +0000"  >&lt;p&gt;No problem &lt;a href=&quot;https://jira.mongodb.org/secure/ViewProfile.jspa?name=florian.hulliger%40gmail.com&quot; class=&quot;user-hover&quot; rel=&quot;florian.hulliger@gmail.com&quot;&gt;florian.hulliger@gmail.com&lt;/a&gt;, I will go ahead and close this case. If you&apos;ll reproduce this issue on supported MongoDB version, please open a new ticket.&lt;/p&gt;

&lt;p&gt;Regards,&lt;br/&gt;
Dima&lt;/p&gt;</comment>
                            <comment id="3279001" author="florian.hulliger@gmail.com" created="Fri, 10 Jul 2020 07:04:46 +0000"  >&lt;p&gt;Hi Dima&lt;/p&gt;

&lt;p&gt;I checked with our ICT team, and its true. They checked the behavior on the wrong cluster. I should have double checked that by myself. Thanks for finding this out.&lt;/p&gt;

&lt;p&gt;Regards,&lt;/p&gt;

&lt;p&gt;Florian&lt;/p&gt;</comment>
                            <comment id="3277871" author="dmitry.agranat" created="Thu, 9 Jul 2020 16:30:04 +0000"  >&lt;p&gt;Hi &lt;a href=&quot;https://jira.mongodb.org/secure/ViewProfile.jspa?name=florian.hulliger%40gmail.com&quot; class=&quot;user-hover&quot; rel=&quot;florian.hulliger@gmail.com&quot;&gt;florian.hulliger@gmail.com&lt;/a&gt;, this is MongoDB version from the logs you&apos;ve uploaded:&lt;/p&gt;
&lt;p/&gt;
&lt;div id=&quot;syntaxplugin&quot; class=&quot;syntaxplugin&quot; style=&quot;border: 1px dashed #bbb; border-radius: 5px !important; overflow: auto; max-height: 30em;&quot;&gt;
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						&lt;td  style=&quot; line-height: 1.4em !important; padding: 0em; vertical-align: top;&quot;&gt;
					&lt;pre style=&quot;font-size: 1em; margin: 0 10px;  margin-top: 10px;   width: auto; padding: 0;&quot;&gt;&lt;span style=&quot;color: black; font-family: &apos;Consolas&apos;, &apos;Bitstream Vera Sans Mono&apos;, &apos;Courier New&apos;, Courier, monospace !important;&quot;&gt;2020-06-08T13:07:37.372+0000 I SHARDING [mongosMain] mongos version v3.4.20&lt;/span&gt;&lt;/pre&gt;
			&lt;/td&gt;
		&lt;/tr&gt;
				&lt;tr id=&quot;syntaxplugin_code_and_gutter&quot;&gt;
						&lt;td  style=&quot; line-height: 1.4em !important; padding: 0em; vertical-align: top;&quot;&gt;
					&lt;pre style=&quot;font-size: 1em; margin: 0 10px;   width: auto; padding: 0;&quot;&gt;&lt;span style=&quot;color: black; font-family: &apos;Consolas&apos;, &apos;Bitstream Vera Sans Mono&apos;, &apos;Courier New&apos;, Courier, monospace !important;&quot;&gt;2020-06-08T13:07:37.372+0000 I CONTROL  [mongosMain] git version: 447847d93d6e0a21b018d5df45528e815c7c13d8&lt;/span&gt;&lt;/pre&gt;
			&lt;/td&gt;
		&lt;/tr&gt;
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						&lt;td  style=&quot; line-height: 1.4em !important; padding: 0em; vertical-align: top;&quot;&gt;
					&lt;pre style=&quot;font-size: 1em; margin: 0 10px;   width: auto; padding: 0;&quot;&gt;&lt;span style=&quot;color: black; font-family: &apos;Consolas&apos;, &apos;Bitstream Vera Sans Mono&apos;, &apos;Courier New&apos;, Courier, monospace !important;&quot;&gt;2020-06-08T13:07:37.372+0000 I CONTROL  [mongosMain] OpenSSL version: OpenSSL 1.0.2g  1 Mar 2016&lt;/span&gt;&lt;/pre&gt;
			&lt;/td&gt;
		&lt;/tr&gt;
				&lt;tr id=&quot;syntaxplugin_code_and_gutter&quot;&gt;
						&lt;td  style=&quot; line-height: 1.4em !important; padding: 0em; vertical-align: top;&quot;&gt;
					&lt;pre style=&quot;font-size: 1em; margin: 0 10px;   width: auto; padding: 0;&quot;&gt;&lt;span style=&quot;color: black; font-family: &apos;Consolas&apos;, &apos;Bitstream Vera Sans Mono&apos;, &apos;Courier New&apos;, Courier, monospace !important;&quot;&gt;2020-06-08T13:07:37.372+0000 I CONTROL  [mongosMain] allocator: tcmalloc&lt;/span&gt;&lt;/pre&gt;
			&lt;/td&gt;
		&lt;/tr&gt;
				&lt;tr id=&quot;syntaxplugin_code_and_gutter&quot;&gt;
						&lt;td  style=&quot; line-height: 1.4em !important; padding: 0em; vertical-align: top;&quot;&gt;
					&lt;pre style=&quot;font-size: 1em; margin: 0 10px;   width: auto; padding: 0;&quot;&gt;&lt;span style=&quot;color: black; font-family: &apos;Consolas&apos;, &apos;Bitstream Vera Sans Mono&apos;, &apos;Courier New&apos;, Courier, monospace !important;&quot;&gt;2020-06-08T13:07:37.372+0000 I CONTROL  [mongosMain] modules: none&lt;/span&gt;&lt;/pre&gt;
			&lt;/td&gt;
		&lt;/tr&gt;
				&lt;tr id=&quot;syntaxplugin_code_and_gutter&quot;&gt;
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					&lt;pre style=&quot;font-size: 1em; margin: 0 10px;   width: auto; padding: 0;&quot;&gt;&lt;span style=&quot;color: black; font-family: &apos;Consolas&apos;, &apos;Bitstream Vera Sans Mono&apos;, &apos;Courier New&apos;, Courier, monospace !important;&quot;&gt;2020-06-08T13:07:37.372+0000 I CONTROL  [mongosMain] build environment:&lt;/span&gt;&lt;/pre&gt;
			&lt;/td&gt;
		&lt;/tr&gt;
				&lt;tr id=&quot;syntaxplugin_code_and_gutter&quot;&gt;
						&lt;td  style=&quot; line-height: 1.4em !important; padding: 0em; vertical-align: top;&quot;&gt;
					&lt;pre style=&quot;font-size: 1em; margin: 0 10px;   width: auto; padding: 0;&quot;&gt;&lt;span style=&quot;color: black; font-family: &apos;Consolas&apos;, &apos;Bitstream Vera Sans Mono&apos;, &apos;Courier New&apos;, Courier, monospace !important;&quot;&gt;2020-06-08T13:07:37.372+0000 I CONTROL  [mongosMain]     distmod: ubuntu1604&lt;/span&gt;&lt;/pre&gt;
			&lt;/td&gt;
		&lt;/tr&gt;
				&lt;tr id=&quot;syntaxplugin_code_and_gutter&quot;&gt;
						&lt;td  style=&quot; line-height: 1.4em !important; padding: 0em; vertical-align: top;&quot;&gt;
					&lt;pre style=&quot;font-size: 1em; margin: 0 10px;   width: auto; padding: 0;&quot;&gt;&lt;span style=&quot;color: black; font-family: &apos;Consolas&apos;, &apos;Bitstream Vera Sans Mono&apos;, &apos;Courier New&apos;, Courier, monospace !important;&quot;&gt;2020-06-08T13:07:37.372+0000 I CONTROL  [mongosMain]     distarch: x86_64&lt;/span&gt;&lt;/pre&gt;
			&lt;/td&gt;
		&lt;/tr&gt;
				&lt;tr id=&quot;syntaxplugin_code_and_gutter&quot;&gt;
						&lt;td  style=&quot; line-height: 1.4em !important; padding: 0em; vertical-align: top;&quot;&gt;
					&lt;pre style=&quot;font-size: 1em; margin: 0 10px;   width: auto; padding: 0;&quot;&gt;&lt;span style=&quot;color: black; font-family: &apos;Consolas&apos;, &apos;Bitstream Vera Sans Mono&apos;, &apos;Courier New&apos;, Courier, monospace !important;&quot;&gt;2020-06-08T13:07:37.372+0000 I CONTROL  [mongosMain]     target_arch: x86_64&lt;/span&gt;&lt;/pre&gt;
			&lt;/td&gt;
		&lt;/tr&gt;
				&lt;tr id=&quot;syntaxplugin_code_and_gutter&quot;&gt;
						&lt;td  style=&quot; line-height: 1.4em !important; padding: 0em; vertical-align: top;&quot;&gt;
					&lt;pre style=&quot;font-size: 1em; margin: 0 10px;   width: auto; padding: 0;&quot;&gt;&lt;span style=&quot;color: black; font-family: &apos;Consolas&apos;, &apos;Bitstream Vera Sans Mono&apos;, &apos;Courier New&apos;, Courier, monospace !important;&quot;&gt;2020-06-08T13:07:37.372+0000 I CONTROL  [mongosMain] db version v3.4.20&lt;/span&gt;&lt;/pre&gt;
			&lt;/td&gt;
		&lt;/tr&gt;
				&lt;tr id=&quot;syntaxplugin_code_and_gutter&quot;&gt;
						&lt;td  style=&quot; line-height: 1.4em !important; padding: 0em; vertical-align: top;&quot;&gt;
					&lt;pre style=&quot;font-size: 1em; margin: 0 10px;   width: auto; padding: 0;&quot;&gt;&lt;span style=&quot;color: black; font-family: &apos;Consolas&apos;, &apos;Bitstream Vera Sans Mono&apos;, &apos;Courier New&apos;, Courier, monospace !important;&quot;&gt;2020-06-08T13:07:37.372+0000 I CONTROL  [mongosMain] git version: 447847d93d6e0a21b018d5df45528e815c7c13d8&lt;/span&gt;&lt;/pre&gt;
			&lt;/td&gt;
		&lt;/tr&gt;
				&lt;tr id=&quot;syntaxplugin_code_and_gutter&quot;&gt;
						&lt;td  style=&quot; line-height: 1.4em !important; padding: 0em; vertical-align: top;&quot;&gt;
					&lt;pre style=&quot;font-size: 1em; margin: 0 10px;   width: auto; padding: 0;&quot;&gt;&lt;span style=&quot;color: black; font-family: &apos;Consolas&apos;, &apos;Bitstream Vera Sans Mono&apos;, &apos;Courier New&apos;, Courier, monospace !important;&quot;&gt;2020-06-08T13:07:37.372+0000 I CONTROL  [mongosMain] OpenSSL version: OpenSSL 1.0.2g  1 Mar 2016&lt;/span&gt;&lt;/pre&gt;
			&lt;/td&gt;
		&lt;/tr&gt;
				&lt;tr id=&quot;syntaxplugin_code_and_gutter&quot;&gt;
						&lt;td  style=&quot; line-height: 1.4em !important; padding: 0em; vertical-align: top;&quot;&gt;
					&lt;pre style=&quot;font-size: 1em; margin: 0 10px;   width: auto; padding: 0;&quot;&gt;&lt;span style=&quot;color: black; font-family: &apos;Consolas&apos;, &apos;Bitstream Vera Sans Mono&apos;, &apos;Courier New&apos;, Courier, monospace !important;&quot;&gt;2020-06-08T13:07:37.372+0000 I CONTROL  [mongosMain] allocator: tcmalloc&lt;/span&gt;&lt;/pre&gt;
			&lt;/td&gt;
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						&lt;td  style=&quot; line-height: 1.4em !important; padding: 0em; vertical-align: top;&quot;&gt;
					&lt;pre style=&quot;font-size: 1em; margin: 0 10px;   width: auto; padding: 0;&quot;&gt;&lt;span style=&quot;color: black; font-family: &apos;Consolas&apos;, &apos;Bitstream Vera Sans Mono&apos;, &apos;Courier New&apos;, Courier, monospace !important;&quot;&gt;2020-06-08T13:07:37.372+0000 I CONTROL  [mongosMain] modules: none&lt;/span&gt;&lt;/pre&gt;
			&lt;/td&gt;
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				&lt;tr id=&quot;syntaxplugin_code_and_gutter&quot;&gt;
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					&lt;pre style=&quot;font-size: 1em; margin: 0 10px;   width: auto; padding: 0;&quot;&gt;&lt;span style=&quot;color: black; font-family: &apos;Consolas&apos;, &apos;Bitstream Vera Sans Mono&apos;, &apos;Courier New&apos;, Courier, monospace !important;&quot;&gt;2020-06-08T13:07:37.372+0000 I CONTROL  [mongosMain] build environment:&lt;/span&gt;&lt;/pre&gt;
			&lt;/td&gt;
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				&lt;tr id=&quot;syntaxplugin_code_and_gutter&quot;&gt;
						&lt;td  style=&quot; line-height: 1.4em !important; padding: 0em; vertical-align: top;&quot;&gt;
					&lt;pre style=&quot;font-size: 1em; margin: 0 10px;   width: auto; padding: 0;&quot;&gt;&lt;span style=&quot;color: black; font-family: &apos;Consolas&apos;, &apos;Bitstream Vera Sans Mono&apos;, &apos;Courier New&apos;, Courier, monospace !important;&quot;&gt;2020-06-08T13:07:37.372+0000 I CONTROL  [mongosMain]     distmod: ubuntu1604&lt;/span&gt;&lt;/pre&gt;
			&lt;/td&gt;
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			&lt;/td&gt;
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					&lt;pre style=&quot;font-size: 1em; margin: 0 10px;   margin-bottom: 10px;  width: auto; padding: 0;&quot;&gt;&lt;span style=&quot;color: black; font-family: &apos;Consolas&apos;, &apos;Bitstream Vera Sans Mono&apos;, &apos;Courier New&apos;, Courier, monospace !important;&quot;&gt;2020-06-08T13:07:37.372+0000 I CONTROL  [mongosMain]     target_arch: x86_64&lt;/span&gt;&lt;/pre&gt;
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&lt;/table&gt;
&lt;/div&gt;
&lt;p/&gt;</comment>
                            <comment id="3277393" author="florian.hulliger@gmail.com" created="Thu, 9 Jul 2020 14:40:07 +0000"  >&lt;p&gt;Hi Dima&lt;/p&gt;

&lt;p&gt;Thats just the version of the client console application. The version of the server is 4.0.16.The behavior was the same in a newer console or when running over Studio 3T.&lt;/p&gt;

&lt;p&gt;Regards,&lt;/p&gt;

&lt;p&gt;Florian&lt;/p&gt;</comment>
                            <comment id="3273888" author="dmitry.agranat" created="Wed, 8 Jul 2020 08:41:50 +0000"  >&lt;p&gt;Hi &lt;a href=&quot;https://jira.mongodb.org/secure/ViewProfile.jspa?name=florian.hulliger%40gmail.com&quot; class=&quot;user-hover&quot; rel=&quot;florian.hulliger@gmail.com&quot;&gt;florian.hulliger@gmail.com&lt;/a&gt;,&lt;/p&gt;

&lt;p&gt;You&apos;ve indicated that the version you are using is 4.0.16 but based on the provided logs it is &lt;tt&gt;db version v3.4.20&lt;/tt&gt;. As 3.4 version has reached EOL, can you reproduce this issue by using one of the supported versions?&lt;/p&gt;

&lt;p&gt;Thanks,&lt;br/&gt;
Dima&lt;/p&gt;</comment>
                            <comment id="3223303" author="florian.hulliger@gmail.com" created="Thu, 25 Jun 2020 08:01:58 +0000"  >&lt;p&gt;Hi Carl&lt;/p&gt;

&lt;p&gt;I uploaded the two files. The collection with no result was:&#160;D_IQ_CHEOR.PROD_RUN_10722&lt;/p&gt;

&lt;p&gt;Thanks for having a look!&lt;/p&gt;

&lt;p&gt;Regards,&lt;/p&gt;

&lt;p&gt;Florian&lt;/p&gt;</comment>
                            <comment id="3222850" author="carl.champain" created="Wed, 24 Jun 2020 20:51:51 +0000"  >&lt;p&gt;Sure, we&apos;ll take a look at the mongos.log files!&lt;/p&gt;

&lt;p&gt;We&apos;ve created a secure &lt;a href=&quot;https://10gen-httpsupload.s3.amazonaws.com/upload_forms/4afcdda8-a2a9-4169-ab22-12e0a30d995a.html&quot; class=&quot;external-link&quot; target=&quot;_blank&quot; rel=&quot;nofollow noopener&quot;&gt;upload portal&lt;/a&gt; for you. Files uploaded to this portal are visible only to MongoDB employees and are routinely deleted after some time.&lt;/p&gt;

&lt;p&gt;Thank you,&lt;br/&gt;
 Carl&lt;br/&gt;
 &#160;&lt;/p&gt;</comment>
                            <comment id="3221166" author="florian.hulliger@gmail.com" created="Wed, 24 Jun 2020 10:19:28 +0000"  >&lt;p&gt;Hi&#160;&lt;/p&gt;

&lt;p&gt;We stored the log of the mongos before and after the restart.&lt;/p&gt;

&lt;p&gt;We don&apos;t have the mongod log any longer. Would it be enough to provide just the mongos log?&lt;/p&gt;

&lt;p&gt;And do you provide a possibility to upload the log on a private channel?&lt;/p&gt;

&lt;p&gt;Regards,&lt;/p&gt;

&lt;p&gt;Florian&lt;/p&gt;</comment>
                            <comment id="3220394" author="carl.champain" created="Tue, 23 Jun 2020 19:09:02 +0000"  >&lt;p&gt;Hi &lt;a href=&quot;https://jira.mongodb.org/secure/ViewProfile.jspa?name=florian.hulliger%40gmail.com&quot; class=&quot;user-hover&quot; rel=&quot;florian.hulliger@gmail.com&quot;&gt;florian.hulliger@gmail.com&lt;/a&gt;,&lt;/p&gt;

&lt;p&gt;Thank you for the report.&lt;br/&gt;
Can you please provide the mongod.log and mongos.log files covering this behavior?&lt;/p&gt;

&lt;p&gt;Kind regards,&lt;br/&gt;
Carl&lt;/p&gt;</comment>
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