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    <title>MongoDB Jira</title>
    <link>https://jira.mongodb.org</link>
    <description>This file is an XML representation of an issue</description>
    <language>en-us</language>    <build-info>
        <version>9.7.1</version>
        <build-number>970001</build-number>
        <build-date>13-04-2023</build-date>
    </build-info>


<item>
            <title>[SERVER-49944] Getting Blank Graphs For MongoDB Free Monitoring </title>
                <link>https://jira.mongodb.org/browse/SERVER-49944</link>
                <project id="10000" key="SERVER">Core Server</project>
                    <description>&lt;p&gt;Enabled free monitoring on replica set cluster but when accessing the URL provided, getting blank graphs. All the servers in cluster are up and running in production&lt;/p&gt;

&lt;p&gt;&lt;span class=&quot;image-wrap&quot; style=&quot;&quot;&gt;&lt;img src=&quot;https://jira.mongodb.org/secure/attachment/271569/271569_image-2020-07-28-15-20-23-894.png&quot; style=&quot;border: 0px solid black&quot; /&gt;&lt;/span&gt;&lt;/p&gt;

&lt;p&gt;&lt;span class=&quot;image-wrap&quot; style=&quot;&quot;&gt;&lt;img src=&quot;https://jira.mongodb.org/secure/attachment/271568/271568_image-2020-07-28-15-21-20-092.png&quot; style=&quot;border: 0px solid black&quot; /&gt;&lt;/span&gt;&lt;/p&gt;</description>
                <environment></environment>
        <key id="1422707">SERVER-49944</key>
            <summary>Getting Blank Graphs For MongoDB Free Monitoring </summary>
                <type id="6" iconUrl="https://jira.mongodb.org/secure/viewavatar?size=xsmall&amp;avatarId=14720&amp;avatarType=issuetype">Question</type>
                                            <priority id="4" iconUrl="https://jira.mongodb.org/images/icons/priorities/minor.svg">Minor - P4</priority>
                        <status id="6" iconUrl="https://jira.mongodb.org/images/icons/statuses/closed.png" description="The issue is considered finished, the resolution is correct. Issues which are closed can be reopened.">Closed</status>
                    <statusCategory id="3" key="done" colorName="success"/>
                                    <resolution id="9">Done</resolution>
                                        <assignee username="jonathan.streets@mongodb.com">Jonathan Streets</assignee>
                                    <reporter username="pratiksha.gupta38@gmail.com">Pratiksha Aggarwal</reporter>
                        <labels>
                            <label>monitoring</label>
                    </labels>
                <created>Tue, 28 Jul 2020 09:52:53 +0000</created>
                <updated>Mon, 26 Oct 2020 17:15:09 +0000</updated>
                            <resolved>Mon, 26 Oct 2020 17:15:09 +0000</resolved>
                                                                                        <votes>0</votes>
                                    <watches>6</watches>
                                                                                                                <comments>
                            <comment id="3463453" author="jonathan.streets" created="Mon, 26 Oct 2020 17:14:36 +0000"  >&lt;p&gt;Hi &lt;a href=&quot;https://jira.mongodb.org/secure/ViewProfile.jspa?name=pratiksha.gupta38%40gmail.com&quot; class=&quot;user-hover&quot; rel=&quot;pratiksha.gupta38@gmail.com&quot;&gt;pratiksha.gupta38@gmail.com&lt;/a&gt; ,&lt;/p&gt;

&lt;p&gt;We haven&#8217;t heard back from you for some time, so I&#8217;m going to mark this ticket as resolved. If this is still an issue for you, please provide additional information and we will reopen the ticket.&lt;/p&gt;

&lt;p&gt;Regards,&lt;/p&gt;

&lt;p&gt;jon&lt;/p&gt;</comment>
                            <comment id="3439348" author="jonathan.streets" created="Mon, 12 Oct 2020 14:19:53 +0000"  >&lt;p&gt;Hi &lt;a href=&quot;https://jira.mongodb.org/secure/ViewProfile.jspa?name=pratiksha.gupta38%40gmail.com&quot; class=&quot;user-hover&quot; rel=&quot;pratiksha.gupta38@gmail.com&quot;&gt;pratiksha.gupta38@gmail.com&lt;/a&gt; &lt;/p&gt;

&lt;p&gt;We still need additional information to diagnose the problem. If this is still an issue for you, would you please reply to the previous comment?&lt;/p&gt;

&lt;p&gt;Thanks,&lt;/p&gt;

&lt;p&gt;Jon&lt;/p&gt;</comment>
                            <comment id="3316394" author="jonathan.streets" created="Fri, 31 Jul 2020 20:16:25 +0000"  >&lt;p&gt;hi &lt;a href=&quot;https://jira.mongodb.org/secure/ViewProfile.jspa?name=pratiksha.gupta38%40gmail.com&quot; class=&quot;user-hover&quot; rel=&quot;pratiksha.gupta38@gmail.com&quot;&gt;pratiksha.gupta38@gmail.com&lt;/a&gt;,&lt;br/&gt;
 its strange you see nothing in the &lt;tt&gt;mongod&lt;/tt&gt; log,&#160; &#160;i see lines such as&#160;&lt;/p&gt;
&lt;p/&gt;
&lt;div id=&quot;syntaxplugin&quot; class=&quot;syntaxplugin&quot; style=&quot;border: 1px dashed #bbb; border-radius: 5px !important; overflow: auto; max-height: 30em;&quot;&gt;
&lt;table cellspacing=&quot;0&quot; cellpadding=&quot;0&quot; border=&quot;0&quot; width=&quot;100%&quot; style=&quot;font-size: 1em; line-height: 1.4em !important; font-weight: normal; font-style: normal; color: black;&quot;&gt;
		&lt;tbody &gt;
				&lt;tr id=&quot;syntaxplugin_code_and_gutter&quot;&gt;
						&lt;td  style=&quot; line-height: 1.4em !important; padding: 0em; vertical-align: top;&quot;&gt;
					&lt;pre style=&quot;font-size: 1em; margin: 0 10px;  margin-top: 10px;   width: auto; padding: 0;&quot;&gt;&lt;span style=&quot;color: black; font-family: &apos;Consolas&apos;, &apos;Bitstream Vera Sans Mono&apos;, &apos;Courier New&apos;, Courier, monospace !important;&quot;&gt;2020-07-31T16:00:59.336-0400 I  CONTROL  [FreeMonProcessor] Free Monitoring is Enabled. Frequency: 60 seconds&lt;/span&gt;&lt;/pre&gt;
			&lt;/td&gt;
		&lt;/tr&gt;
				&lt;tr id=&quot;syntaxplugin_code_and_gutter&quot;&gt;
						&lt;td  style=&quot; line-height: 1.4em !important; padding: 0em; vertical-align: top;&quot;&gt;
					&lt;pre style=&quot;font-size: 1em; margin: 0 10px;   margin-bottom: 10px;  width: auto; padding: 0;&quot;&gt;&lt;span style=&quot;color: black; font-family: &apos;Consolas&apos;, &apos;Bitstream Vera Sans Mono&apos;, &apos;Courier New&apos;, Courier, monospace !important;&quot;&gt;2020-07-31T16:00:59.336-0400 I  COMMAND  [conn1] command admin.$cmd appName: &quot;MongoDB Shell&quot; command: setFreeMonitoring { setFreeMonitoring: 1.0, action: &quot;enable&quot;, lsid: { id: UUID(&quot;08d1787e-2ce8-4f02-a44d-3dde4e777176&quot;) }, $db: &quot;admin&quot; } numYields:0 reslen:38 locks:{} protocol:op_msg 117ms&lt;/span&gt;&lt;/pre&gt;
			&lt;/td&gt;
		&lt;/tr&gt;
			&lt;/tbody&gt;
&lt;/table&gt;
&lt;/div&gt;
&lt;p/&gt;
&lt;p&gt;statistics for the last time stats were sent to the server in AWS are available in&lt;br/&gt;
&lt;p/&gt;
&lt;div id=&quot;syntaxplugin&quot; class=&quot;syntaxplugin&quot; style=&quot;border: 1px dashed #bbb; border-radius: 5px !important; overflow: auto; max-height: 30em;&quot;&gt;
&lt;table cellspacing=&quot;0&quot; cellpadding=&quot;0&quot; border=&quot;0&quot; width=&quot;100%&quot; style=&quot;font-size: 1em; line-height: 1.4em !important; font-weight: normal; font-style: normal; color: black;&quot;&gt;
		&lt;tbody &gt;
				&lt;tr id=&quot;syntaxplugin_code_and_gutter&quot;&gt;
						&lt;td  style=&quot; line-height: 1.4em !important; padding: 0em; vertical-align: top;&quot;&gt;
					&lt;pre style=&quot;font-size: 1em; margin: 0 10px;  margin-top: 10px;   width: auto; padding: 0;&quot;&gt;&lt;span style=&quot;color: black; font-family: &apos;Consolas&apos;, &apos;Bitstream Vera Sans Mono&apos;, &apos;Courier New&apos;, Courier, monospace !important;&quot;&gt;&amp;gt; db.serverStatus().freeMonitoring&lt;/span&gt;&lt;/pre&gt;
			&lt;/td&gt;
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				&lt;tr id=&quot;syntaxplugin_code_and_gutter&quot;&gt;
						&lt;td  style=&quot; line-height: 1.4em !important; padding: 0em; vertical-align: top;&quot;&gt;
					&lt;pre style=&quot;font-size: 1em; margin: 0 10px;   width: auto; padding: 0;&quot;&gt;&lt;span style=&quot;color: black; font-family: &apos;Consolas&apos;, &apos;Bitstream Vera Sans Mono&apos;, &apos;Courier New&apos;, Courier, monospace !important;&quot;&gt;{&lt;/span&gt;&lt;/pre&gt;
			&lt;/td&gt;
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				&lt;tr id=&quot;syntaxplugin_code_and_gutter&quot;&gt;
						&lt;td  style=&quot; line-height: 1.4em !important; padding: 0em; vertical-align: top;&quot;&gt;
					&lt;pre style=&quot;font-size: 1em; margin: 0 10px;   width: auto; padding: 0;&quot;&gt;&lt;span style=&quot;color: black; font-family: &apos;Consolas&apos;, &apos;Bitstream Vera Sans Mono&apos;, &apos;Courier New&apos;, Courier, monospace !important;&quot;&gt;	&quot;state&quot; : &quot;enabled&quot;,&lt;/span&gt;&lt;/pre&gt;
			&lt;/td&gt;
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				&lt;tr id=&quot;syntaxplugin_code_and_gutter&quot;&gt;
						&lt;td  style=&quot; line-height: 1.4em !important; padding: 0em; vertical-align: top;&quot;&gt;
					&lt;pre style=&quot;font-size: 1em; margin: 0 10px;   width: auto; padding: 0;&quot;&gt;&lt;span style=&quot;color: black; font-family: &apos;Consolas&apos;, &apos;Bitstream Vera Sans Mono&apos;, &apos;Courier New&apos;, Courier, monospace !important;&quot;&gt;	&quot;retryIntervalSecs&quot; : NumberLong(60),&lt;/span&gt;&lt;/pre&gt;
			&lt;/td&gt;
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				&lt;tr id=&quot;syntaxplugin_code_and_gutter&quot;&gt;
						&lt;td  style=&quot; line-height: 1.4em !important; padding: 0em; vertical-align: top;&quot;&gt;
					&lt;pre style=&quot;font-size: 1em; margin: 0 10px;   width: auto; padding: 0;&quot;&gt;&lt;span style=&quot;color: black; font-family: &apos;Consolas&apos;, &apos;Bitstream Vera Sans Mono&apos;, &apos;Courier New&apos;, Courier, monospace !important;&quot;&gt;	&quot;lastRunTime&quot; : &quot;2020-07-31T16:11:22.321-0400&quot;,&lt;/span&gt;&lt;/pre&gt;
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				&lt;tr id=&quot;syntaxplugin_code_and_gutter&quot;&gt;
						&lt;td  style=&quot; line-height: 1.4em !important; padding: 0em; vertical-align: top;&quot;&gt;
					&lt;pre style=&quot;font-size: 1em; margin: 0 10px;   width: auto; padding: 0;&quot;&gt;&lt;span style=&quot;color: black; font-family: &apos;Consolas&apos;, &apos;Bitstream Vera Sans Mono&apos;, &apos;Courier New&apos;, Courier, monospace !important;&quot;&gt;	&quot;registerErrors&quot; : NumberLong(0),&lt;/span&gt;&lt;/pre&gt;
			&lt;/td&gt;
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						&lt;td  style=&quot; line-height: 1.4em !important; padding: 0em; vertical-align: top;&quot;&gt;
					&lt;pre style=&quot;font-size: 1em; margin: 0 10px;   width: auto; padding: 0;&quot;&gt;&lt;span style=&quot;color: black; font-family: &apos;Consolas&apos;, &apos;Bitstream Vera Sans Mono&apos;, &apos;Courier New&apos;, Courier, monospace !important;&quot;&gt;	&quot;metricsErrors&quot; : NumberLong(0)&lt;/span&gt;&lt;/pre&gt;
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				&lt;tr id=&quot;syntaxplugin_code_and_gutter&quot;&gt;
						&lt;td  style=&quot; line-height: 1.4em !important; padding: 0em; vertical-align: top;&quot;&gt;
					&lt;pre style=&quot;font-size: 1em; margin: 0 10px;   margin-bottom: 10px;  width: auto; padding: 0;&quot;&gt;&lt;span style=&quot;color: black; font-family: &apos;Consolas&apos;, &apos;Bitstream Vera Sans Mono&apos;, &apos;Courier New&apos;, Courier, monospace !important;&quot;&gt;}&lt;/span&gt;&lt;/pre&gt;
			&lt;/td&gt;
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&lt;p/&gt; * Do you see the &quot;Free Monitoring&quot; message in the log ?&lt;/p&gt;
&lt;ul&gt;
	&lt;li&gt;What is the result of &lt;tt&gt;db.serverStatus().freeMonitoring&lt;/tt&gt; ?&lt;/li&gt;
	&lt;li&gt;Can you verify the firewall is allowing port 443 to the AWS cloud&lt;/li&gt;
	&lt;li&gt;Can you verify the account has the correct privileges - see&#160;&lt;a href=&quot;https://docs.mongodb.com/manual/administration/free-monitoring/#access-control&quot; class=&quot;external-link&quot; target=&quot;_blank&quot; rel=&quot;nofollow noopener&quot;&gt;here&lt;/a&gt;&lt;/li&gt;
&lt;/ul&gt;


&lt;p&gt;Thanks&lt;br/&gt;
 Jon&lt;/p&gt;</comment>
                            <comment id="3313408" author="pratiksha.gupta38@gmail.com" created="Thu, 30 Jul 2020 09:40:08 +0000"  >&lt;p&gt;Hi Jonathan,&lt;/p&gt;

&lt;p&gt;Please find my response below to your above questions&lt;/p&gt;
&lt;ol&gt;
	&lt;li&gt;I didn&apos;t found anything related in the log file.&lt;/li&gt;
	&lt;li&gt;I am not allowed to share the host due to organizational restrictions.&lt;/li&gt;
	&lt;li&gt;No, we have same configuration for staging and production. But staging one if perfectly working while prod one shows blank graphs&lt;/li&gt;
&lt;/ol&gt;
</comment>
                            <comment id="3311871" author="jonathan.streets" created="Wed, 29 Jul 2020 13:41:09 +0000"  >&lt;p&gt;hi &lt;a href=&quot;https://jira.mongodb.org/secure/ViewProfile.jspa?name=pratiksha.gupta38%40gmail.com&quot; class=&quot;user-hover&quot; rel=&quot;pratiksha.gupta38@gmail.com&quot;&gt;pratiksha.gupta38@gmail.com&lt;/a&gt;,&lt;/p&gt;

&lt;p&gt;to help me understand about the issue, i will need more information.&#160;&lt;/p&gt;
&lt;ul&gt;
	&lt;li&gt;have you checked the&#160;&lt;tt&gt;mongo.log&lt;/tt&gt; for any errors?&lt;/li&gt;
	&lt;li&gt;can you tell me the name of the aws host that &lt;tt&gt;mongod&lt;/tt&gt; is sending the information? - i was able to find it on my system with &lt;tt&gt;lsof -aPi -p $(pidof mongod)&lt;/tt&gt;&lt;/li&gt;
	&lt;li&gt;is this host being blocked by a firewall in your network ?&lt;/li&gt;
&lt;/ul&gt;


&lt;p&gt;thanks,&lt;br/&gt;
 Jon&lt;/p&gt;</comment>
                            <comment id="3311522" author="pratiksha.gupta38@gmail.com" created="Wed, 29 Jul 2020 11:14:07 +0000"  >&lt;p&gt;Please assign the ticket to respective person.&#160;&lt;/p&gt;</comment>
                            <comment id="3308914" author="tim.fogarty" created="Tue, 28 Jul 2020 10:39:32 +0000"  >&lt;p&gt;Hi &lt;a href=&quot;https://jira.mongodb.org/secure/ViewProfile.jspa?name=pratiksha.gupta38%40gmail.com&quot; class=&quot;user-hover&quot; rel=&quot;pratiksha.gupta38@gmail.com&quot;&gt;pratiksha.gupta38@gmail.com&lt;/a&gt;, I&apos;m sorry to hear you&apos;re having trouble with free monitoring. The TOOLS Jira project is for tracking development and bugs of the CLI tools such as mongoimport and mongorestore. We don&apos;t work on free monitoring here, so I&apos;m going to move this ticket to the SERVER project. They might be able to help further. It might also be useful to ask in the MongoDB community forum for help with this topic: &lt;a href=&quot;https://developer.mongodb.com/community/forums/&quot; class=&quot;external-link&quot; target=&quot;_blank&quot; rel=&quot;nofollow noopener&quot;&gt;https://developer.mongodb.com/community/forums/&lt;/a&gt;&#160;&lt;/p&gt;</comment>
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                            <attachment id="271569" name="image-2020-07-28-15-20-23-894.png" size="93910" author="pratiksha.gupta38@gmail.com" created="Tue, 28 Jul 2020 09:50:25 +0000"/>
                            <attachment id="271568" name="image-2020-07-28-15-21-20-092.png" size="92882" author="pratiksha.gupta38@gmail.com" created="Tue, 28 Jul 2020 09:51:21 +0000"/>
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