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    <title>MongoDB Jira</title>
    <link>https://jira.mongodb.org</link>
    <description>This file is an XML representation of an issue</description>
    <language>en-us</language>    <build-info>
        <version>9.7.1</version>
        <build-number>970001</build-number>
        <build-date>13-04-2023</build-date>
    </build-info>


<item>
            <title>[SERVER-50902] Mongo Database - Dirty Shutdown</title>
                <link>https://jira.mongodb.org/browse/SERVER-50902</link>
                <project id="10000" key="SERVER">Core Server</project>
                    <description>&lt;p&gt;We have a major issues on our MongoDB and I&apos;ve attached the latest logs and files. In previous forums I&apos;ve seen this get fixed by your team. Can you please help as soon as possible please, we are a medical facility and need this fixed.&lt;/p&gt;

&lt;p&gt;We are running on Windows 2016 Server and running fine until a power outage.&lt;/p&gt;
&lt;p/&gt;
&lt;div id=&quot;syntaxplugin&quot; class=&quot;syntaxplugin&quot; style=&quot;border: 1px dashed #bbb; border-radius: 5px !important; overflow: auto; max-height: 30em;&quot;&gt;
&lt;table cellspacing=&quot;0&quot; cellpadding=&quot;0&quot; border=&quot;0&quot; width=&quot;100%&quot; style=&quot;font-size: 1em; line-height: 1.4em !important; font-weight: normal; font-style: normal; color: black;&quot;&gt;
		&lt;tbody &gt;
				&lt;tr id=&quot;syntaxplugin_code_and_gutter&quot;&gt;
						&lt;td  style=&quot; line-height: 1.4em !important; padding: 0em; vertical-align: top;&quot;&gt;
					&lt;pre style=&quot;font-size: 1em; margin: 0 10px;  margin-top: 10px;   width: auto; padding: 0;&quot;&gt;&lt;span style=&quot;color: black; font-family: &apos;Consolas&apos;, &apos;Bitstream Vera Sans Mono&apos;, &apos;Courier New&apos;, Courier, monospace !important;&quot;&gt;2020-09-11T14:34:18.785-0400 I CONTROL [initandlisten] options: \{ config: &quot;C:\Program Files\DELL\WMS\MongoDB\mongod.cfg&quot;, net: { bindIp: &quot;localhost&quot;, port: 27017 }, security: \{ authorization: &quot;enabled&quot; }, service: true, storage: \{ dbPath: &quot;C:\Program Files\DELL\WMS\Database\Mongo&quot; }, systemLog: \{ destination: &quot;file&quot;, path: &quot;C:\Program Files\DELL\WMS\MongoDb\mongod.log&quot; } }&lt;/span&gt;&lt;/pre&gt;
			&lt;/td&gt;
		&lt;/tr&gt;
				&lt;tr id=&quot;syntaxplugin_code_and_gutter&quot;&gt;
						&lt;td  style=&quot; line-height: 1.4em !important; padding: 0em; vertical-align: top;&quot;&gt;
					&lt;pre style=&quot;font-size: 1em; margin: 0 10px;   width: auto; padding: 0;&quot;&gt;&lt;span style=&quot;color: black; font-family: &apos;Consolas&apos;, &apos;Bitstream Vera Sans Mono&apos;, &apos;Courier New&apos;, Courier, monospace !important;&quot;&gt;2020-09-11T14:34:18.785-0400 I - [initandlisten] Detected data files in C:\Program Files\DELL\WMS\Database\Mongo created by the &apos;wiredTiger&apos; storage engine, so setting the active storage engine to &apos;wiredTiger&apos;.&lt;/span&gt;&lt;/pre&gt;
			&lt;/td&gt;
		&lt;/tr&gt;
				&lt;tr id=&quot;syntaxplugin_code_and_gutter&quot;&gt;
						&lt;td  style=&quot; line-height: 1.4em !important; padding: 0em; vertical-align: top;&quot;&gt;
					&lt;pre style=&quot;font-size: 1em; margin: 0 10px;   width: auto; padding: 0;&quot;&gt;&lt;span style=&quot;color: black; font-family: &apos;Consolas&apos;, &apos;Bitstream Vera Sans Mono&apos;, &apos;Courier New&apos;, Courier, monospace !important;&quot;&gt;2020-09-11T14:34:18.786-0400 I STORAGE [initandlisten] wiredtiger_open config: create,cache_size=3583M,session_max=20000,eviction=(threads_min=4,threads_max=4),config_base=false,statistics=(fast),log=(enabled=true,archive=true,path=journal,compressor=snappy),file_manager=(close_idle_time=100000),checkpoint=(wait=60,log_size=2GB),statistics_log=(wait=0),&lt;/span&gt;&lt;/pre&gt;
			&lt;/td&gt;
		&lt;/tr&gt;
				&lt;tr id=&quot;syntaxplugin_code_and_gutter&quot;&gt;
						&lt;td  style=&quot; line-height: 1.4em !important; padding: 0em; vertical-align: top;&quot;&gt;
					&lt;pre style=&quot;font-size: 1em; margin: 0 10px;   width: auto; padding: 0;&quot;&gt;&lt;span style=&quot;color: black; font-family: &apos;Consolas&apos;, &apos;Bitstream Vera Sans Mono&apos;, &apos;Courier New&apos;, Courier, monospace !important;&quot;&gt;2020-09-11T14:34:18.797-0400 E STORAGE [initandlisten] WiredTiger error (0) [1599849258:797507][1816:140721228962256], file:WiredTiger.wt, connection: read checksum error for 4096B block at offset 24576: block header checksum of 1919248233 doesn&apos;t match expected checksum of 3720300442&lt;/span&gt;&lt;/pre&gt;
			&lt;/td&gt;
		&lt;/tr&gt;
				&lt;tr id=&quot;syntaxplugin_code_and_gutter&quot;&gt;
						&lt;td  style=&quot; line-height: 1.4em !important; padding: 0em; vertical-align: top;&quot;&gt;
					&lt;pre style=&quot;font-size: 1em; margin: 0 10px;   width: auto; padding: 0;&quot;&gt;&lt;span style=&quot;color: black; font-family: &apos;Consolas&apos;, &apos;Bitstream Vera Sans Mono&apos;, &apos;Courier New&apos;, Courier, monospace !important;&quot;&gt;2020-09-11T14:34:18.797-0400 E STORAGE [initandlisten] WiredTiger error (0) [1599849258:797507][1816:140721228962256], file:WiredTiger.wt, connection: WiredTiger.wt: encountered an illegal file format or internal value&lt;/span&gt;&lt;/pre&gt;
			&lt;/td&gt;
		&lt;/tr&gt;
				&lt;tr id=&quot;syntaxplugin_code_and_gutter&quot;&gt;
						&lt;td  style=&quot; line-height: 1.4em !important; padding: 0em; vertical-align: top;&quot;&gt;
					&lt;pre style=&quot;font-size: 1em; margin: 0 10px;   width: auto; padding: 0;&quot;&gt;&lt;span style=&quot;color: black; font-family: &apos;Consolas&apos;, &apos;Bitstream Vera Sans Mono&apos;, &apos;Courier New&apos;, Courier, monospace !important;&quot;&gt;2020-09-11T14:34:18.797-0400 E STORAGE [initandlisten] WiredTiger error (-31804) [1599849258:797507][1816:140721228962256], file:WiredTiger.wt, connection: the process must exit and restart: WT_PANIC: WiredTiger library panic&lt;/span&gt;&lt;/pre&gt;
			&lt;/td&gt;
		&lt;/tr&gt;
				&lt;tr id=&quot;syntaxplugin_code_and_gutter&quot;&gt;
						&lt;td  style=&quot; line-height: 1.4em !important; padding: 0em; vertical-align: top;&quot;&gt;
					&lt;pre style=&quot;font-size: 1em; margin: 0 10px;   width: auto; padding: 0;&quot;&gt;&lt;span style=&quot;color: black; font-family: &apos;Consolas&apos;, &apos;Bitstream Vera Sans Mono&apos;, &apos;Courier New&apos;, Courier, monospace !important;&quot;&gt;2020-09-11T14:34:18.797-0400 I - [initandlisten] Fatal Assertion 28558 at src\mongo\db\storage\wiredtiger\wiredtiger_util.cpp 361&lt;/span&gt;&lt;/pre&gt;
			&lt;/td&gt;
		&lt;/tr&gt;
				&lt;tr id=&quot;syntaxplugin_code_and_gutter&quot;&gt;
						&lt;td  style=&quot; line-height: 1.4em !important; padding: 0em; vertical-align: top;&quot;&gt;
					&lt;pre style=&quot;font-size: 1em; margin: 0 10px;   margin-bottom: 10px;  width: auto; padding: 0;&quot;&gt;&lt;span style=&quot;color: black; font-family: &apos;Consolas&apos;, &apos;Bitstream Vera Sans Mono&apos;, &apos;Courier New&apos;, Courier, monospace !important;&quot;&gt;2020-09-11T14:34:18.797-0400 I - [initandlisten]&lt;/span&gt;&lt;/pre&gt;
			&lt;/td&gt;
		&lt;/tr&gt;
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&lt;p/&gt;
&lt;p&gt;Thank You,&lt;/p&gt;</description>
                <environment></environment>
        <key id="1471523">SERVER-50902</key>
            <summary>Mongo Database - Dirty Shutdown</summary>
                <type id="1" iconUrl="https://jira.mongodb.org/secure/viewavatar?size=xsmall&amp;avatarId=14703&amp;avatarType=issuetype">Bug</type>
                                            <priority id="3" iconUrl="https://jira.mongodb.org/images/icons/priorities/major.svg">Major - P3</priority>
                        <status id="6" iconUrl="https://jira.mongodb.org/images/icons/statuses/closed.png" description="The issue is considered finished, the resolution is correct. Issues which are closed can be reopened.">Closed</status>
                    <statusCategory id="3" key="done" colorName="success"/>
                                    <resolution id="13203">Gone away</resolution>
                                        <assignee username="dmitry.agranat@mongodb.com">Dmitry Agranat</assignee>
                                    <reporter username="adiac1227@gmail.com">Bob Beard</reporter>
                        <labels>
                            <label>FA_28558</label>
                    </labels>
                <created>Fri, 11 Sep 2020 18:45:56 +0000</created>
                <updated>Fri, 27 Oct 2023 20:46:25 +0000</updated>
                            <resolved>Wed, 30 Sep 2020 12:44:21 +0000</resolved>
                                    <version>3.4.10</version>
                                                                        <votes>0</votes>
                                    <watches>4</watches>
                                                                                                                <comments>
                            <comment id="3418320" author="dmitry.agranat" created="Wed, 30 Sep 2020 12:44:10 +0000"  >&lt;p&gt;Hi &lt;a href=&quot;https://jira.mongodb.org/secure/ViewProfile.jspa?name=adiac1227%40gmail.com&quot; class=&quot;user-hover&quot; rel=&quot;adiac1227@gmail.com&quot;&gt;adiac1227@gmail.com&lt;/a&gt;,&lt;/p&gt;

&lt;p&gt;We haven&#8217;t heard back from you for some time, so I&#8217;m going to mark this ticket as resolved. If this is still an issue for you, please provide additional information and we will reopen the ticket.&lt;/p&gt;

&lt;p&gt;Regards,&lt;br/&gt;
Dima&lt;/p&gt;</comment>
                            <comment id="3402712" author="dmitry.agranat" created="Mon, 21 Sep 2020 08:42:00 +0000"  >&lt;p&gt;Hi &lt;a href=&quot;https://jira.mongodb.org/secure/ViewProfile.jspa?name=adiac1227%40gmail.com&quot; class=&quot;user-hover&quot; rel=&quot;adiac1227@gmail.com&quot;&gt;adiac1227@gmail.com&lt;/a&gt;&lt;/p&gt;

&lt;p&gt;We still need additional information to try to solve the reported corruption. If this is still an issue for you, would you please upload both files: &lt;tt&gt;WiredTiger.wt&lt;/tt&gt; and &lt;tt&gt;WiredTiger.turtle&lt;/tt&gt;?&lt;/p&gt;

&lt;p&gt;Thanks,&lt;br/&gt;
Dima&lt;/p&gt;</comment>
                            <comment id="3393864" author="dmitry.agranat" created="Tue, 15 Sep 2020 05:39:56 +0000"  >&lt;p&gt;Hi &lt;a href=&quot;https://jira.mongodb.org/secure/ViewProfile.jspa?name=adiac1227%40gmail.com&quot; class=&quot;user-hover&quot; rel=&quot;adiac1227@gmail.com&quot;&gt;adiac1227@gmail.com&lt;/a&gt;,&lt;/p&gt;

&lt;p&gt;As MongoDB 3.4 has reached EOL, we can try to assist you as a one-time exception.&lt;/p&gt;

&lt;p&gt;In the attached files, I could not find the &lt;tt&gt;WiredTiger.wt&lt;/tt&gt; file. In order to try the repair attempt, we&apos;ll need both files: &lt;tt&gt;WiredTiger.wt&lt;/tt&gt; and &lt;tt&gt;WiredTiger.turtle&lt;/tt&gt;.&lt;/p&gt;

&lt;p&gt;Could you re-attach &lt;tt&gt;WiredTiger.wt&lt;/tt&gt; and &lt;tt&gt;WiredTiger.turtle&lt;/tt&gt; files?&lt;/p&gt;

&lt;p&gt;Thanks,&lt;br/&gt;
Dima&lt;/p&gt;</comment>
                    </comments>
                    <attachments>
                            <attachment id="278066" name="FILES.zip" size="2872" author="adiac1227@gmail.com" created="Fri, 11 Sep 2020 18:45:51 +0000"/>
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