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<channel>
    <title>MongoDB Jira</title>
    <link>https://jira.mongodb.org</link>
    <description>This file is an XML representation of an issue</description>
    <language>en-us</language>    <build-info>
        <version>9.7.1</version>
        <build-number>970001</build-number>
        <build-date>13-04-2023</build-date>
    </build-info>


<item>
            <title>[SERVER-53540] DBException handling request, closing client connection: ClientDisconnect: operation was interrupted</title>
                <link>https://jira.mongodb.org/browse/SERVER-53540</link>
                <project id="10000" key="SERVER">Core Server</project>
                    <description>&lt;p&gt;Hello Team,&lt;br/&gt;
Hope you all are doing well, recently we have faced an issue on our production system wherein mongos stops communicating with cluster and version we are using is &lt;b&gt;4.2.8&lt;/b&gt;.&lt;br/&gt;
wherein we tried login through mongos it was getting stuck on&#160;&lt;br/&gt;
Connecting to 127.0.0.1:27017 and nothing it was moving forward. where we checked the logs on mongos and we found something network error&#160;&lt;br/&gt;
&lt;b&gt;NETWORK &lt;span class=&quot;error&quot;&gt;&amp;#91;conn1524750&amp;#93;&lt;/span&gt; DBException handling request, closing client connection: ClientDisconnect: operation was interrupted.&lt;/b&gt;&lt;br/&gt;
&lt;b&gt;we tried restarting mongos and redeploying mongos but still the issue remains&lt;/b&gt;&lt;br/&gt;
but it was able to communicate when we perform telnet and everything on all the nodes in shards and config&#160; was intact.&lt;br/&gt;
and we checked the logs on the config server which was giving&#160;&lt;b&gt;ssl handshake received but server is started without ssl support mongodb&lt;/b&gt;&#160;&lt;br/&gt;
but we are not using certificate/ssl based authentication it is simple key-file based authentication.&lt;br/&gt;
Later on we step down the primary on the config server and everything starts as normal after electing the new primary.&lt;/p&gt;

&lt;p&gt;We found the similar scenarios wherein stepdown/restart config server fix the issue, so do we have any other fix apart from upgrade, this seems to be serious issue kindly let us know.&lt;br/&gt;
MonngoDB version we are using &lt;b&gt;4.2.8&lt;/b&gt;&#160; &#160;&lt;br/&gt;
&lt;a href=&quot;https://jira.mongodb.org/browse/SERVER-47553&quot; class=&quot;external-link&quot; rel=&quot;nofollow&quot;&gt;https://jira.mongodb.org/browse/SERVER-47553&lt;/a&gt;&lt;br/&gt;
&lt;a href=&quot;https://jira.mongodb.org/browse/SERVER-48709&quot; class=&quot;external-link&quot; rel=&quot;nofollow&quot;&gt;https://jira.mongodb.org/browse/SERVER-48709&lt;/a&gt;&lt;br/&gt;
&lt;a href=&quot;https://jira.mongodb.org/browse/SERVER-52654&quot; class=&quot;external-link&quot; rel=&quot;nofollow&quot;&gt;https://jira.mongodb.org/browse/SERVER-52654&lt;/a&gt;&lt;/p&gt;

&lt;p&gt;&#160;&lt;/p&gt;

&lt;p&gt;&#160;&lt;/p&gt;</description>
                <environment></environment>
        <key id="1578462">SERVER-53540</key>
            <summary>DBException handling request, closing client connection: ClientDisconnect: operation was interrupted</summary>
                <type id="1" iconUrl="https://jira.mongodb.org/secure/viewavatar?size=xsmall&amp;avatarId=14703&amp;avatarType=issuetype">Bug</type>
                                            <priority id="3" iconUrl="https://jira.mongodb.org/images/icons/priorities/major.svg">Major - P3</priority>
                        <status id="6" iconUrl="https://jira.mongodb.org/images/icons/statuses/closed.png" description="The issue is considered finished, the resolution is correct. Issues which are closed can be reopened.">Closed</status>
                    <statusCategory id="3" key="done" colorName="success"/>
                                    <resolution id="3">Duplicate</resolution>
                                        <assignee username="edwin.zhou@mongodb.com">Edwin Zhou</assignee>
                                    <reporter username="sourabh.ghosh@visiblealpha.com">Sourabh Ghosh</reporter>
                        <labels>
                    </labels>
                <created>Wed, 30 Dec 2020 06:30:36 +0000</created>
                <updated>Wed, 1 Jun 2022 17:27:41 +0000</updated>
                            <resolved>Tue, 12 Jan 2021 19:34:29 +0000</resolved>
                                    <version>4.2.8</version>
                                                    <component>Logging</component>
                                        <votes>2</votes>
                                    <watches>7</watches>
                                                                                                                <comments>
                            <comment id="3561008" author="JIRAUSER1257066" created="Tue, 12 Jan 2021 19:34:29 +0000"  >&lt;p&gt;Hi &lt;a href=&quot;https://jira.mongodb.org/secure/ViewProfile.jspa?name=aayushi.mangal%40visiblealpha.com&quot; class=&quot;user-hover&quot; rel=&quot;aayushi.mangal@visiblealpha.com&quot;&gt;aayushi.mangal@visiblealpha.com&lt;/a&gt;,&lt;/p&gt;

&lt;p&gt;Thanks for your provided output.&lt;/p&gt;
&lt;p/&gt;
&lt;div id=&quot;syntaxplugin&quot; class=&quot;syntaxplugin&quot; style=&quot;border: 1px dashed #bbb; border-radius: 5px !important; overflow: auto; max-height: 30em;&quot;&gt;
&lt;table cellspacing=&quot;0&quot; cellpadding=&quot;0&quot; border=&quot;0&quot; width=&quot;100%&quot; style=&quot;font-size: 1em; line-height: 1.4em !important; font-weight: normal; font-style: normal; color: black;&quot;&gt;
		&lt;tbody &gt;
				&lt;tr id=&quot;syntaxplugin_code_and_gutter&quot;&gt;
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					&lt;pre style=&quot;font-size: 1em; margin: 0 10px;  margin-top: 10px;   width: auto; padding: 0;&quot;&gt;&lt;span style=&quot;color: black; font-family: &apos;Consolas&apos;, &apos;Bitstream Vera Sans Mono&apos;, &apos;Courier New&apos;, Courier, monospace !important;&quot;&gt;{&lt;/span&gt;&lt;/pre&gt;
			&lt;/td&gt;
		&lt;/tr&gt;
				&lt;tr id=&quot;syntaxplugin_code_and_gutter&quot;&gt;
						&lt;td  style=&quot; line-height: 1.4em !important; padding: 0em; vertical-align: top;&quot;&gt;
					&lt;pre style=&quot;font-size: 1em; margin: 0 10px;   width: auto; padding: 0;&quot;&gt;&lt;span style=&quot;color: black; font-family: &apos;Consolas&apos;, &apos;Bitstream Vera Sans Mono&apos;, &apos;Courier New&apos;, Courier, monospace !important;&quot;&gt;  &quot;_id&quot; : NumberLong(&quot;6844829550740766751&quot;),&lt;/span&gt;&lt;/pre&gt;
			&lt;/td&gt;
		&lt;/tr&gt;
				&lt;tr id=&quot;syntaxplugin_code_and_gutter&quot;&gt;
						&lt;td  style=&quot; line-height: 1.4em !important; padding: 0em; vertical-align: top;&quot;&gt;
					&lt;pre style=&quot;font-size: 1em; margin: 0 10px;   width: auto; padding: 0;&quot;&gt;&lt;span style=&quot;color: black; font-family: &apos;Consolas&apos;, &apos;Bitstream Vera Sans Mono&apos;, &apos;Courier New&apos;, Courier, monospace !important;&quot;&gt;  &quot;purpose&quot; : &quot;HMAC&quot;,&lt;/span&gt;&lt;/pre&gt;
			&lt;/td&gt;
		&lt;/tr&gt;
				&lt;tr id=&quot;syntaxplugin_code_and_gutter&quot;&gt;
						&lt;td  style=&quot; line-height: 1.4em !important; padding: 0em; vertical-align: top;&quot;&gt;
					&lt;pre style=&quot;font-size: 1em; margin: 0 10px;   width: auto; padding: 0;&quot;&gt;&lt;span style=&quot;color: black; font-family: &apos;Consolas&apos;, &apos;Bitstream Vera Sans Mono&apos;, &apos;Courier New&apos;, Courier, monospace !important;&quot;&gt;  &quot;expiresAt&quot; : ISODate(&quot;2020-12-29T10:34:30Z&quot;)&lt;/span&gt;&lt;/pre&gt;
			&lt;/td&gt;
		&lt;/tr&gt;
				&lt;tr id=&quot;syntaxplugin_code_and_gutter&quot;&gt;
						&lt;td  style=&quot; line-height: 1.4em !important; padding: 0em; vertical-align: top;&quot;&gt;
					&lt;pre style=&quot;font-size: 1em; margin: 0 10px;   margin-bottom: 10px;  width: auto; padding: 0;&quot;&gt;&lt;span style=&quot;color: black; font-family: &apos;Consolas&apos;, &apos;Bitstream Vera Sans Mono&apos;, &apos;Courier New&apos;, Courier, monospace !important;&quot;&gt;}&lt;/span&gt;&lt;/pre&gt;
			&lt;/td&gt;
		&lt;/tr&gt;
			&lt;/tbody&gt;
&lt;/table&gt;
&lt;/div&gt;
&lt;p/&gt;
&lt;p&gt;The expiration date matches the timestamp when the incident began, which confirms that this is &lt;a href=&quot;https://jira.mongodb.org/browse/SERVER-52654&quot; title=&quot;new signing keys not generated by the monitoring-keys-for-HMAC thread&quot; class=&quot;issue-link&quot; data-issue-key=&quot;SERVER-52654&quot;&gt;&lt;del&gt;SERVER-52654&lt;/del&gt;&lt;/a&gt;. I&apos;ll be closing the issue as a duplicate.&lt;/p&gt;

&lt;p&gt;MongoDB 4.2.12 has not yet been released, but I expect it to be released later this month.&lt;/p&gt;

&lt;p&gt;Best,&lt;br/&gt;
Edwin&lt;/p&gt;</comment>
                            <comment id="3559146" author="JIRAUSER1269214" created="Tue, 12 Jan 2021 04:25:22 +0000"  >&lt;p&gt;Thank you&#160; Edwin for confirming.&lt;/p&gt;

&lt;p&gt;Please find details required:&lt;/p&gt;
&lt;p/&gt;
&lt;div id=&quot;syntaxplugin&quot; class=&quot;syntaxplugin&quot; style=&quot;border: 1px dashed #bbb; border-radius: 5px !important; overflow: auto; max-height: 30em;&quot;&gt;
&lt;table cellspacing=&quot;0&quot; cellpadding=&quot;0&quot; border=&quot;0&quot; width=&quot;100%&quot; style=&quot;font-size: 1em; line-height: 1.4em !important; font-weight: normal; font-style: normal; color: black;&quot;&gt;
		&lt;tbody &gt;
				&lt;tr id=&quot;syntaxplugin_code_and_gutter&quot;&gt;
						&lt;td  style=&quot; line-height: 1.4em !important; padding: 0em; vertical-align: top;&quot;&gt;
					&lt;pre style=&quot;font-size: 1em; margin: 0 10px;  margin-top: 10px;   width: auto; padding: 0;&quot;&gt;&lt;span style=&quot;color: black; font-family: &apos;Consolas&apos;, &apos;Bitstream Vera Sans Mono&apos;, &apos;Courier New&apos;, Courier, monospace !important;&quot;&gt;mongos&amp;gt; db.getSiblingDB(&quot;admin&quot;).system.keys.find().map(k =&amp;gt; \{ return { _id: k._id, purpose: k.purpose, expiresAt: new Date(k.expiresAt.getTime()*1000) }})&lt;/span&gt;&lt;/pre&gt;
			&lt;/td&gt;
		&lt;/tr&gt;
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						&lt;td  style=&quot; line-height: 1.4em !important; padding: 0em; vertical-align: top;&quot;&gt;
					&lt;pre style=&quot;font-size: 1em; margin: 0 10px;   width: auto; padding: 0;&quot;&gt;&lt;span style=&quot;color: black; font-family: &apos;Consolas&apos;, &apos;Bitstream Vera Sans Mono&apos;, &apos;Courier New&apos;, Courier, monospace !important;&quot;&gt;[&lt;/span&gt;&lt;/pre&gt;
			&lt;/td&gt;
		&lt;/tr&gt;
				&lt;tr id=&quot;syntaxplugin_code_and_gutter&quot;&gt;
						&lt;td  style=&quot; line-height: 1.4em !important; padding: 0em; vertical-align: top;&quot;&gt;
					&lt;pre style=&quot;font-size: 1em; margin: 0 10px;   width: auto; padding: 0;&quot;&gt;&lt;span style=&quot;color: black; font-family: &apos;Consolas&apos;, &apos;Bitstream Vera Sans Mono&apos;, &apos;Courier New&apos;, Courier, monospace !important;&quot;&gt; {&lt;/span&gt;&lt;/pre&gt;
			&lt;/td&gt;
		&lt;/tr&gt;
				&lt;tr id=&quot;syntaxplugin_code_and_gutter&quot;&gt;
						&lt;td  style=&quot; line-height: 1.4em !important; padding: 0em; vertical-align: top;&quot;&gt;
					&lt;pre style=&quot;font-size: 1em; margin: 0 10px;   width: auto; padding: 0;&quot;&gt;&lt;span style=&quot;color: black; font-family: &apos;Consolas&apos;, &apos;Bitstream Vera Sans Mono&apos;, &apos;Courier New&apos;, Courier, monospace !important;&quot;&gt; &quot;_id&quot; : NumberLong(&quot;6844829550740766750&quot;),&lt;/span&gt;&lt;/pre&gt;
			&lt;/td&gt;
		&lt;/tr&gt;
				&lt;tr id=&quot;syntaxplugin_code_and_gutter&quot;&gt;
						&lt;td  style=&quot; line-height: 1.4em !important; padding: 0em; vertical-align: top;&quot;&gt;
					&lt;pre style=&quot;font-size: 1em; margin: 0 10px;   width: auto; padding: 0;&quot;&gt;&lt;span style=&quot;color: black; font-family: &apos;Consolas&apos;, &apos;Bitstream Vera Sans Mono&apos;, &apos;Courier New&apos;, Courier, monospace !important;&quot;&gt; &quot;purpose&quot; : &quot;HMAC&quot;,&lt;/span&gt;&lt;/pre&gt;
			&lt;/td&gt;
		&lt;/tr&gt;
				&lt;tr id=&quot;syntaxplugin_code_and_gutter&quot;&gt;
						&lt;td  style=&quot; line-height: 1.4em !important; padding: 0em; vertical-align: top;&quot;&gt;
					&lt;pre style=&quot;font-size: 1em; margin: 0 10px;   width: auto; padding: 0;&quot;&gt;&lt;span style=&quot;color: black; font-family: &apos;Consolas&apos;, &apos;Bitstream Vera Sans Mono&apos;, &apos;Courier New&apos;, Courier, monospace !important;&quot;&gt; &quot;expiresAt&quot; : ISODate(&quot;2020-09-30T10:34:30Z&quot;)&lt;/span&gt;&lt;/pre&gt;
			&lt;/td&gt;
		&lt;/tr&gt;
				&lt;tr id=&quot;syntaxplugin_code_and_gutter&quot;&gt;
						&lt;td  style=&quot; line-height: 1.4em !important; padding: 0em; vertical-align: top;&quot;&gt;
					&lt;pre style=&quot;font-size: 1em; margin: 0 10px;   width: auto; padding: 0;&quot;&gt;&lt;span style=&quot;color: black; font-family: &apos;Consolas&apos;, &apos;Bitstream Vera Sans Mono&apos;, &apos;Courier New&apos;, Courier, monospace !important;&quot;&gt; },&lt;/span&gt;&lt;/pre&gt;
			&lt;/td&gt;
		&lt;/tr&gt;
				&lt;tr id=&quot;syntaxplugin_code_and_gutter&quot;&gt;
						&lt;td  style=&quot; line-height: 1.4em !important; padding: 0em; vertical-align: top;&quot;&gt;
					&lt;pre style=&quot;font-size: 1em; margin: 0 10px;   width: auto; padding: 0;&quot;&gt;&lt;span style=&quot;color: black; font-family: &apos;Consolas&apos;, &apos;Bitstream Vera Sans Mono&apos;, &apos;Courier New&apos;, Courier, monospace !important;&quot;&gt; {&lt;/span&gt;&lt;/pre&gt;
			&lt;/td&gt;
		&lt;/tr&gt;
				&lt;tr id=&quot;syntaxplugin_code_and_gutter&quot;&gt;
						&lt;td  style=&quot; line-height: 1.4em !important; padding: 0em; vertical-align: top;&quot;&gt;
					&lt;pre style=&quot;font-size: 1em; margin: 0 10px;   width: auto; padding: 0;&quot;&gt;&lt;span style=&quot;color: black; font-family: &apos;Consolas&apos;, &apos;Bitstream Vera Sans Mono&apos;, &apos;Courier New&apos;, Courier, monospace !important;&quot;&gt; &quot;_id&quot; : NumberLong(&quot;6844829550740766751&quot;),&lt;/span&gt;&lt;/pre&gt;
			&lt;/td&gt;
		&lt;/tr&gt;
				&lt;tr id=&quot;syntaxplugin_code_and_gutter&quot;&gt;
						&lt;td  style=&quot; line-height: 1.4em !important; padding: 0em; vertical-align: top;&quot;&gt;
					&lt;pre style=&quot;font-size: 1em; margin: 0 10px;   width: auto; padding: 0;&quot;&gt;&lt;span style=&quot;color: black; font-family: &apos;Consolas&apos;, &apos;Bitstream Vera Sans Mono&apos;, &apos;Courier New&apos;, Courier, monospace !important;&quot;&gt; &quot;purpose&quot; : &quot;HMAC&quot;,&lt;/span&gt;&lt;/pre&gt;
			&lt;/td&gt;
		&lt;/tr&gt;
				&lt;tr id=&quot;syntaxplugin_code_and_gutter&quot;&gt;
						&lt;td  style=&quot; line-height: 1.4em !important; padding: 0em; vertical-align: top;&quot;&gt;
					&lt;pre style=&quot;font-size: 1em; margin: 0 10px;   width: auto; padding: 0;&quot;&gt;&lt;span style=&quot;color: black; font-family: &apos;Consolas&apos;, &apos;Bitstream Vera Sans Mono&apos;, &apos;Courier New&apos;, Courier, monospace !important;&quot;&gt; &quot;expiresAt&quot; : ISODate(&quot;2020-12-29T10:34:30Z&quot;)&lt;/span&gt;&lt;/pre&gt;
			&lt;/td&gt;
		&lt;/tr&gt;
				&lt;tr id=&quot;syntaxplugin_code_and_gutter&quot;&gt;
						&lt;td  style=&quot; line-height: 1.4em !important; padding: 0em; vertical-align: top;&quot;&gt;
					&lt;pre style=&quot;font-size: 1em; margin: 0 10px;   width: auto; padding: 0;&quot;&gt;&lt;span style=&quot;color: black; font-family: &apos;Consolas&apos;, &apos;Bitstream Vera Sans Mono&apos;, &apos;Courier New&apos;, Courier, monospace !important;&quot;&gt; },&lt;/span&gt;&lt;/pre&gt;
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				&lt;tr id=&quot;syntaxplugin_code_and_gutter&quot;&gt;
						&lt;td  style=&quot; line-height: 1.4em !important; padding: 0em; vertical-align: top;&quot;&gt;
					&lt;pre style=&quot;font-size: 1em; margin: 0 10px;   width: auto; padding: 0;&quot;&gt;&lt;span style=&quot;color: black; font-family: &apos;Consolas&apos;, &apos;Bitstream Vera Sans Mono&apos;, &apos;Courier New&apos;, Courier, monospace !important;&quot;&gt; {&lt;/span&gt;&lt;/pre&gt;
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						&lt;td  style=&quot; line-height: 1.4em !important; padding: 0em; vertical-align: top;&quot;&gt;
					&lt;pre style=&quot;font-size: 1em; margin: 0 10px;   width: auto; padding: 0;&quot;&gt;&lt;span style=&quot;color: black; font-family: &apos;Consolas&apos;, &apos;Bitstream Vera Sans Mono&apos;, &apos;Courier New&apos;, Courier, monospace !important;&quot;&gt; &quot;_id&quot; : NumberLong(&quot;6911641069859897348&quot;),&lt;/span&gt;&lt;/pre&gt;
			&lt;/td&gt;
		&lt;/tr&gt;
				&lt;tr id=&quot;syntaxplugin_code_and_gutter&quot;&gt;
						&lt;td  style=&quot; line-height: 1.4em !important; padding: 0em; vertical-align: top;&quot;&gt;
					&lt;pre style=&quot;font-size: 1em; margin: 0 10px;   width: auto; padding: 0;&quot;&gt;&lt;span style=&quot;color: black; font-family: &apos;Consolas&apos;, &apos;Bitstream Vera Sans Mono&apos;, &apos;Courier New&apos;, Courier, monospace !important;&quot;&gt; &quot;purpose&quot; : &quot;HMAC&quot;,&lt;/span&gt;&lt;/pre&gt;
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						&lt;td  style=&quot; line-height: 1.4em !important; padding: 0em; vertical-align: top;&quot;&gt;
					&lt;pre style=&quot;font-size: 1em; margin: 0 10px;   width: auto; padding: 0;&quot;&gt;&lt;span style=&quot;color: black; font-family: &apos;Consolas&apos;, &apos;Bitstream Vera Sans Mono&apos;, &apos;Courier New&apos;, Courier, monospace !important;&quot;&gt; &quot;expiresAt&quot; : ISODate(&quot;2021-03-29T11:37:19Z&quot;)&lt;/span&gt;&lt;/pre&gt;
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						&lt;td  style=&quot; line-height: 1.4em !important; padding: 0em; vertical-align: top;&quot;&gt;
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		&lt;/tr&gt;
				&lt;tr id=&quot;syntaxplugin_code_and_gutter&quot;&gt;
						&lt;td  style=&quot; line-height: 1.4em !important; padding: 0em; vertical-align: top;&quot;&gt;
					&lt;pre style=&quot;font-size: 1em; margin: 0 10px;   width: auto; padding: 0;&quot;&gt;&lt;span style=&quot;color: black; font-family: &apos;Consolas&apos;, &apos;Bitstream Vera Sans Mono&apos;, &apos;Courier New&apos;, Courier, monospace !important;&quot;&gt; &quot;_id&quot; : NumberLong(&quot;6911641069859897349&quot;),&lt;/span&gt;&lt;/pre&gt;
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		&lt;/tr&gt;
				&lt;tr id=&quot;syntaxplugin_code_and_gutter&quot;&gt;
						&lt;td  style=&quot; line-height: 1.4em !important; padding: 0em; vertical-align: top;&quot;&gt;
					&lt;pre style=&quot;font-size: 1em; margin: 0 10px;   width: auto; padding: 0;&quot;&gt;&lt;span style=&quot;color: black; font-family: &apos;Consolas&apos;, &apos;Bitstream Vera Sans Mono&apos;, &apos;Courier New&apos;, Courier, monospace !important;&quot;&gt; &quot;purpose&quot; : &quot;HMAC&quot;,&lt;/span&gt;&lt;/pre&gt;
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					&lt;pre style=&quot;font-size: 1em; margin: 0 10px;   width: auto; padding: 0;&quot;&gt;&lt;span style=&quot;color: black; font-family: &apos;Consolas&apos;, &apos;Bitstream Vera Sans Mono&apos;, &apos;Courier New&apos;, Courier, monospace !important;&quot;&gt; &quot;expiresAt&quot; : ISODate(&quot;2021-06-27T11:37:19Z&quot;)&lt;/span&gt;&lt;/pre&gt;
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				&lt;tr id=&quot;syntaxplugin_code_and_gutter&quot;&gt;
						&lt;td  style=&quot; line-height: 1.4em !important; padding: 0em; vertical-align: top;&quot;&gt;
					&lt;pre style=&quot;font-size: 1em; margin: 0 10px;   width: auto; padding: 0;&quot;&gt;&lt;span style=&quot;color: black; font-family: &apos;Consolas&apos;, &apos;Bitstream Vera Sans Mono&apos;, &apos;Courier New&apos;, Courier, monospace !important;&quot;&gt; }&lt;/span&gt;&lt;/pre&gt;
			&lt;/td&gt;
		&lt;/tr&gt;
				&lt;tr id=&quot;syntaxplugin_code_and_gutter&quot;&gt;
						&lt;td  style=&quot; line-height: 1.4em !important; padding: 0em; vertical-align: top;&quot;&gt;
					&lt;pre style=&quot;font-size: 1em; margin: 0 10px;   margin-bottom: 10px;  width: auto; padding: 0;&quot;&gt;&lt;span style=&quot;color: black; font-family: &apos;Consolas&apos;, &apos;Bitstream Vera Sans Mono&apos;, &apos;Courier New&apos;, Courier, monospace !important;&quot;&gt;]&lt;/span&gt;&lt;/pre&gt;
			&lt;/td&gt;
		&lt;/tr&gt;
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&lt;/table&gt;
&lt;/div&gt;
&lt;p/&gt;
&lt;p&gt;&#160;&lt;/p&gt;

&lt;p&gt;Also I would like to confirm, as this suggested 4.2.12 is fixed version and we need to upgrade that, so can you please redirect me to that release, as I could not found that.&lt;/p&gt;</comment>
                            <comment id="3558534" author="JIRAUSER1257066" created="Mon, 11 Jan 2021 20:02:09 +0000"  >&lt;p&gt;Hi &lt;a href=&quot;https://jira.mongodb.org/secure/ViewProfile.jspa?name=aayushi.mangal%40visiblealpha.com&quot; class=&quot;user-hover&quot; rel=&quot;aayushi.mangal@visiblealpha.com&quot;&gt;aayushi.mangal@visiblealpha.com&lt;/a&gt;,&lt;/p&gt;

&lt;p&gt;Thank you for uploading the logs and data that I requested. I agree with your colleague&apos;s suspicion that you&apos;re hitting &lt;a href=&quot;https://jira.mongodb.org/browse/SERVER-52654&quot; title=&quot;new signing keys not generated by the monitoring-keys-for-HMAC thread&quot; class=&quot;issue-link&quot; data-issue-key=&quot;SERVER-52654&quot;&gt;&lt;del&gt;SERVER-52654&lt;/del&gt;&lt;/a&gt;. To confirm, we can compare the expiry dates of your HMAC keys and the timestamp of when the issue begins.&lt;/p&gt;

&lt;p&gt;Would you send the output of  &lt;/p&gt;
&lt;p/&gt;
&lt;div id=&quot;syntaxplugin&quot; class=&quot;syntaxplugin&quot; style=&quot;border: 1px dashed #bbb; border-radius: 5px !important; overflow: auto; max-height: 30em;&quot;&gt;
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		&lt;tbody &gt;
				&lt;tr id=&quot;syntaxplugin_code_and_gutter&quot;&gt;
						&lt;td  style=&quot; line-height: 1.4em !important; padding: 0em; vertical-align: top;&quot;&gt;
					&lt;pre style=&quot;font-size: 1em; margin: 0 10px;  margin-top: 10px;   margin-bottom: 10px;  width: auto; padding: 0;&quot;&gt;&lt;span style=&quot;color: black; font-family: &apos;Consolas&apos;, &apos;Bitstream Vera Sans Mono&apos;, &apos;Courier New&apos;, Courier, monospace !important;&quot;&gt;db.getSiblingDB(&quot;admin&quot;).system.keys.find().map(k =&amp;gt; { return { _id: k._id, purpose: k.purpose, expiresAt: new Date(k.expiresAt.getTime()*1000) }})&lt;/span&gt;&lt;/pre&gt;
			&lt;/td&gt;
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&lt;/div&gt;
&lt;p/&gt;
&lt;p&gt;for the mongos that hit this issue as detailed in the user summary box for &lt;a href=&quot;https://jira.mongodb.org/browse/SERVER-52654&quot; title=&quot;new signing keys not generated by the monitoring-keys-for-HMAC thread&quot; class=&quot;issue-link&quot; data-issue-key=&quot;SERVER-52654&quot;&gt;&lt;del&gt;SERVER-52654&lt;/del&gt;&lt;/a&gt;?&lt;/p&gt;

&lt;p&gt;Thanks,&lt;br/&gt;
Edwin&lt;/p&gt;</comment>
                            <comment id="3554348" author="JIRAUSER1269214" created="Fri, 8 Jan 2021 06:06:31 +0000"  >&lt;p&gt;Hi Edwin,&lt;/p&gt;

&lt;p&gt;mongos log also uploaded to your protal&lt;/p&gt;

&lt;p&gt;2020-12-29T10:34:50.272+0000 I NETWORK &lt;span class=&quot;error&quot;&gt;&amp;#91;conn8593003&amp;#93;&lt;/span&gt; DBException handling request, closing client connection: ClientDisconnect: operation was interrupted&lt;/p&gt;</comment>
                            <comment id="3553325" author="JIRAUSER1257066" created="Thu, 7 Jan 2021 18:53:43 +0000"  >&lt;p&gt;Hi &lt;a href=&quot;https://jira.mongodb.org/secure/ViewProfile.jspa?name=aayushi.mangal%40visiblealpha.com&quot; class=&quot;user-hover&quot; rel=&quot;aayushi.mangal@visiblealpha.com&quot;&gt;aayushi.mangal@visiblealpha.com&lt;/a&gt;,&lt;/p&gt;

&lt;p&gt;Thank you, I have received the files in the upload portal. Do you have the exact timestamp when the network error is thrown?&lt;/p&gt;

&lt;p&gt;Best,&lt;br/&gt;
Edwin&lt;/p&gt;</comment>
                            <comment id="3551982" author="JIRAUSER1269214" created="Thu, 7 Jan 2021 02:36:22 +0000"  >&lt;p&gt;Hi Edwin,&lt;/p&gt;

&lt;p&gt;Please confirm if you receive files, i have uploaded in your portal.&lt;/p&gt;</comment>
                            <comment id="3551129" author="JIRAUSER1257066" created="Wed, 6 Jan 2021 18:51:41 +0000"  >&lt;p&gt;Hi &lt;a href=&quot;https://jira.mongodb.org/secure/ViewProfile.jspa?name=aayushi.mangal%40visiblealpha.com&quot; class=&quot;user-hover&quot; rel=&quot;aayushi.mangal@visiblealpha.com&quot;&gt;aayushi.mangal@visiblealpha.com&lt;/a&gt;,&lt;/p&gt;

&lt;p&gt;I&apos;m unable to find your attached diagnostics in the attachments field. I&apos;ve created a secure &lt;a href=&quot;https://10gen-httpsupload.s3.amazonaws.com/upload_forms/828bc6f2-8577-435c-80e4-f9b8385e7c3d.html&quot; class=&quot;external-link&quot; target=&quot;_blank&quot; rel=&quot;nofollow noopener&quot;&gt;upload portal&lt;/a&gt; for you where you can upload your diagnostic data. Files uploaded to this portal are visible only to MongoDB employees and are routinely deleted after some time.&lt;/p&gt;

&lt;p&gt;Thanks,&lt;br/&gt;
Edwin&lt;/p&gt;</comment>
                            <comment id="3550094" author="JIRAUSER1269214" created="Wed, 6 Jan 2021 06:57:49 +0000"  >&lt;p&gt;Hi Edwin,&lt;/p&gt;

&lt;p&gt;Thank you for your response.&lt;/p&gt;

&lt;p&gt;Please find attached diagnostic details from 1 mongos and 1 config and 1 shard servers from our cluster.&lt;/p&gt;

&lt;p&gt;We have 8 shards - 3 members each, and 3 config servers with multiple mongos in our cluster. Also please check if you could keep the shared directory&#160; private to your MongoDB team only.&lt;/p&gt;

&lt;p&gt;Let us know in case we are missing anything.&lt;/p&gt;</comment>
                            <comment id="3549546" author="JIRAUSER1257066" created="Tue, 5 Jan 2021 20:09:36 +0000"  >&lt;p&gt;Hi &lt;a href=&quot;https://jira.mongodb.org/secure/ViewProfile.jspa?name=sourabh.ghosh%40visiblealpha.com&quot; class=&quot;user-hover&quot; rel=&quot;sourabh.ghosh@visiblealpha.com&quot;&gt;sourabh.ghosh@visiblealpha.com&lt;/a&gt;,&lt;/p&gt;

&lt;p&gt;Would you please archive (tar or zip) the &lt;tt&gt;$dbpath/diagnostic.data&lt;/tt&gt; directory (the contents are described &lt;a href=&quot;https://docs.mongodb.com/manual/administration/analyzing-mongodb-performance/#full-time-diagnostic-data-capture&quot; class=&quot;external-link&quot; target=&quot;_blank&quot; rel=&quot;nofollow noopener&quot;&gt;here&lt;/a&gt;) and attach it to this ticket?&lt;/p&gt;

&lt;p&gt;Best,&lt;br/&gt;
Edwin&lt;/p&gt;</comment>
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