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    <title>MongoDB Jira</title>
    <link>https://jira.mongodb.org</link>
    <description>This file is an XML representation of an issue</description>
    <language>en-us</language>    <build-info>
        <version>9.7.1</version>
        <build-number>970001</build-number>
        <build-date>13-04-2023</build-date>
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<item>
            <title>[SERVER-53778] Free Monitoring does not show Disk Utilization and System CPU Usage metrics on windows?</title>
                <link>https://jira.mongodb.org/browse/SERVER-53778</link>
                <project id="10000" key="SERVER">Core Server</project>
                    <description>&lt;p&gt;Using latest version of MongoDB 4.4.3 or earlier on a Windows 2019 Server installation, is not showing the metrics for Disk Utilization and System CPU usage. They always show 0.0%...&lt;/p&gt;

&lt;p&gt;The tooltips mention that this does not work on MacOS, but shouldn&apos;t it work on windows on premise installations?&#160;&lt;/p&gt;</description>
                <environment></environment>
        <key id="1590186">SERVER-53778</key>
            <summary>Free Monitoring does not show Disk Utilization and System CPU Usage metrics on windows?</summary>
                <type id="1" iconUrl="https://jira.mongodb.org/secure/viewavatar?size=xsmall&amp;avatarId=14703&amp;avatarType=issuetype">Bug</type>
                                            <priority id="3" iconUrl="https://jira.mongodb.org/images/icons/priorities/major.svg">Major - P3</priority>
                        <status id="6" iconUrl="https://jira.mongodb.org/images/icons/statuses/closed.png" description="The issue is considered finished, the resolution is correct. Issues which are closed can be reopened.">Closed</status>
                    <statusCategory id="3" key="done" colorName="success"/>
                                    <resolution id="13202">Works as Designed</resolution>
                                        <assignee username="mark.benvenuto@mongodb.com">Mark Benvenuto</assignee>
                                    <reporter username="contact@requiaonline.com">Oliver Greil</reporter>
                        <labels>
                    </labels>
                <created>Thu, 14 Jan 2021 14:25:55 +0000</created>
                <updated>Fri, 27 Oct 2023 13:52:31 +0000</updated>
                            <resolved>Fri, 5 Feb 2021 20:19:19 +0000</resolved>
                                    <version>4.4.3</version>
                                                    <component>Admin</component>
                                        <votes>0</votes>
                                    <watches>5</watches>
                                                                                                                <comments>
                            <comment id="3636551" author="contact@requiaonline.com" created="Fri, 26 Feb 2021 08:08:41 +0000"  >&lt;p&gt;I see... is there any way to track the progress on this case within the free monitoring service team? - Since it is still not working I wondered, when we can expect this to be fixed?&lt;/p&gt;

&lt;p&gt;Kind regards,&lt;br/&gt;
Oliver&lt;/p&gt;</comment>
                            <comment id="3602488" author="mark.benvenuto" created="Fri, 5 Feb 2021 20:19:08 +0000"  >&lt;p&gt;Dear &lt;a href=&quot;https://jira.mongodb.org/secure/ViewProfile.jspa?name=contact%40requiaonline.com&quot; class=&quot;user-hover&quot; rel=&quot;contact@requiaonline.com&quot;&gt;contact@requiaonline.com&lt;/a&gt;,&lt;/p&gt;

&lt;p&gt;After private discussion with Duncan, the Free Monitoring service team will be making changes on there end to support Windows. I am closing this ticket as &quot;Works As Designed&quot; since mongod is operating correctly.&lt;/p&gt;

&lt;p&gt;Thanks,&lt;/p&gt;

&lt;p&gt;Mark&lt;/p&gt;</comment>
                            <comment id="3584591" author="contact@requiaonline.com" created="Wed, 27 Jan 2021 12:21:31 +0000"  >&lt;p&gt;Great to hear, so maybe it can be resolved even without a mongodb server update and get fixed on the mongodb cloud side &#65533;&#65533;&lt;/p&gt;

&lt;p&gt;Thanks for your efforts,&lt;br/&gt;
Oliver&lt;/p&gt;</comment>
                            <comment id="3583824" author="mark.benvenuto" created="Tue, 26 Jan 2021 22:18:01 +0000"  >&lt;p&gt;Hi &lt;a href=&quot;https://jira.mongodb.org/secure/ViewProfile.jspa?name=contact%40requiaonline.com&quot; class=&quot;user-hover&quot; rel=&quot;contact@requiaonline.com&quot;&gt;contact@requiaonline.com&lt;/a&gt;&lt;/p&gt;

&lt;p&gt;Thanks for the information. It was very helpful. I dug deeper into the issue and was able to repro the issue. I can see no Cpu and disk metrics on the free monitoring website for my Windows Server 2019 machine.&lt;/p&gt;

&lt;p&gt;I instrumented the code to see what free monitoring was sending and discovered that it is sending the Cpu and disk information. I will follow up with Duncan to find the root cause.&lt;/p&gt;

&lt;p&gt;Thanks&lt;/p&gt;

&lt;p&gt;Mark&lt;/p&gt;</comment>
                            <comment id="3582105" author="contact@requiaonline.com" created="Tue, 26 Jan 2021 07:57:14 +0000"  >&lt;p&gt;Hello,&lt;/p&gt;

&lt;p&gt;well the Windows version is English (United States) - since I always use english for operating systems. So the display language is English (United States), but the regional settings (Date &amp;amp; time, currency, number format) is German (Austria).&lt;/p&gt;

&lt;p&gt;So if its dependant on the local culture, then this could be the problem, but if it&apos;s only dependent on the windows language version, then I think that is currently not the problem.&lt;/p&gt;

&lt;p&gt;BTW I had an email exchange with Duncan Armstrong from MongoDB earlier and he told me that he can confirm that the Disk &amp;amp; CPU metrics on several windows 2019 machines were missing too.&lt;/p&gt;

&lt;p&gt;Hope this helps,&lt;br/&gt;
 Oliver&lt;/p&gt;</comment>
                            <comment id="3581549" author="mark.benvenuto" created="Mon, 25 Jan 2021 21:43:33 +0000"  >&lt;p&gt;Hi &lt;a href=&quot;https://jira.mongodb.org/secure/ViewProfile.jspa?name=contact%40requiaonline.com&quot; class=&quot;user-hover&quot; rel=&quot;contact@requiaonline.com&quot;&gt;contact@requiaonline.com&lt;/a&gt;,&lt;/p&gt;

&lt;p&gt;What is the display language of your Windows Server 2019 computer? There is a known issue with non-English Windows machines not being able to gather performance counter information (see &lt;a href=&quot;https://jira.mongodb.org/browse/SERVER-27354&quot; title=&quot;Use performance counter ids instead of localized names in FTDC&quot; class=&quot;issue-link&quot; data-issue-key=&quot;SERVER-27354&quot;&gt;&lt;del&gt;SERVER-27354&lt;/del&gt;&lt;/a&gt;). If you can confirm that it is another language (say German as an example), then I can backport the fix for &lt;a href=&quot;https://jira.mongodb.org/browse/SERVER-27354&quot; title=&quot;Use performance counter ids instead of localized names in FTDC&quot; class=&quot;issue-link&quot; data-issue-key=&quot;SERVER-27354&quot;&gt;&lt;del&gt;SERVER-27354&lt;/del&gt;&lt;/a&gt; and ensure the next version of 4.4.x will work for you.&lt;/p&gt;

&lt;p&gt;Thanks,&lt;/p&gt;

&lt;p&gt;Mark&lt;/p&gt;</comment>
                            <comment id="3581094" author="JIRAUSER1257066" created="Mon, 25 Jan 2021 18:50:54 +0000"  >&lt;p&gt;Hi &lt;a href=&quot;https://jira.mongodb.org/secure/ViewProfile.jspa?name=contact%40requiaonline.com&quot; class=&quot;user-hover&quot; rel=&quot;contact@requiaonline.com&quot;&gt;contact@requiaonline.com&lt;/a&gt;,&lt;/p&gt;

&lt;p&gt;Thanks for your ticket submission. I&apos;ll be assigning this to the team responsible for Free Monitoring for further investigation.&lt;/p&gt;

&lt;p&gt;Best,&lt;br/&gt;
Edwin&lt;/p&gt;</comment>
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