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    <title>MongoDB Jira</title>
    <link>https://jira.mongodb.org</link>
    <description>This file is an XML representation of an issue</description>
    <language>en-us</language>    <build-info>
        <version>9.7.1</version>
        <build-number>970001</build-number>
        <build-date>13-04-2023</build-date>
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<item>
            <title>[SERVER-55177] My Mongo server stopped unexpectedly.  i am not able to restart it </title>
                <link>https://jira.mongodb.org/browse/SERVER-55177</link>
                <project id="10000" key="SERVER">Core Server</project>
                    <description>&lt;p&gt;My server got shutdown unexpectedly. And I am not able to restart my mongo service. its showing WiredtTiger error. can some one help in starting my server. i dont have a backup of the database also. i am listing the log file here&#160;&lt;/p&gt;

&lt;p&gt;&#160;&lt;/p&gt;

&lt;p&gt;&#160;&lt;/p&gt;

&lt;p&gt;2021-03-12T08:31:05.266+0000 I CONTROL &lt;span class=&quot;error&quot;&gt;&amp;#91;initandlisten&amp;#93;&lt;/span&gt; MongoDB starting : pid=20420 port=27017 dbpath=/var/lib/mongodb 64-bit host=ip-172-31-5-216&lt;br/&gt;
2021-03-12T08:31:05.266+0000 I CONTROL &lt;span class=&quot;error&quot;&gt;&amp;#91;initandlisten&amp;#93;&lt;/span&gt; db version v3.6.3&lt;br/&gt;
2021-03-12T08:31:05.266+0000 I CONTROL &lt;span class=&quot;error&quot;&gt;&amp;#91;initandlisten&amp;#93;&lt;/span&gt; git version: 9586e557d54ef70f9ca4b43c26892cd55257e1a5&lt;br/&gt;
2021-03-12T08:31:05.266+0000 I CONTROL &lt;span class=&quot;error&quot;&gt;&amp;#91;initandlisten&amp;#93;&lt;/span&gt; OpenSSL version: OpenSSL 1.1.1d 10 Sep 2019&lt;br/&gt;
2021-03-12T08:31:05.266+0000 I CONTROL &lt;span class=&quot;error&quot;&gt;&amp;#91;initandlisten&amp;#93;&lt;/span&gt; allocator: tcmalloc&lt;br/&gt;
2021-03-12T08:31:05.266+0000 I CONTROL &lt;span class=&quot;error&quot;&gt;&amp;#91;initandlisten&amp;#93;&lt;/span&gt; modules: none&lt;br/&gt;
2021-03-12T08:31:05.266+0000 I CONTROL &lt;span class=&quot;error&quot;&gt;&amp;#91;initandlisten&amp;#93;&lt;/span&gt; build environment:&lt;br/&gt;
2021-03-12T08:31:05.266+0000 I CONTROL &lt;span class=&quot;error&quot;&gt;&amp;#91;initandlisten&amp;#93;&lt;/span&gt; distarch: x86_64&lt;br/&gt;
2021-03-12T08:31:05.266+0000 I CONTROL &lt;span class=&quot;error&quot;&gt;&amp;#91;initandlisten&amp;#93;&lt;/span&gt; target_arch: x86_64&lt;br/&gt;
2021-03-12T08:31:05.266+0000 I CONTROL &lt;span class=&quot;error&quot;&gt;&amp;#91;initandlisten&amp;#93;&lt;/span&gt; options: { config: &quot;/etc/mongodb.conf&quot;, net: { bindIp: &quot;127.0.0.1&quot;, unixDomainSocket: &lt;/p&gt;
{ pathPrefix: &quot;/run/mongodb&quot; }
&lt;p&gt; }, storage: { dbPath: &quot;/var/lib/mongodb&quot;, journal: &lt;/p&gt;
{ enabled: true }
&lt;p&gt; }, systemLog: { destination: &quot;file&quot;, logAppend: true, path: &quot;/var/log/mongodb/mongodb.log&quot; } }&lt;br/&gt;
2021-03-12T08:31:05.268+0000 I - &lt;span class=&quot;error&quot;&gt;&amp;#91;initandlisten&amp;#93;&lt;/span&gt; Detected data files in /var/lib/mongodb created by the &apos;wiredTiger&apos; storage engine, so setting the active storage engine to &apos;wiredTiger&apos;.&lt;br/&gt;
2021-03-12T08:31:05.268+0000 I STORAGE &lt;span class=&quot;error&quot;&gt;&amp;#91;initandlisten&amp;#93;&lt;/span&gt; &lt;br/&gt;
2021-03-12T08:31:05.268+0000 I STORAGE &lt;span class=&quot;error&quot;&gt;&amp;#91;initandlisten&amp;#93;&lt;/span&gt; ** WARNING: Using the XFS filesystem is strongly recommended with the WiredTiger storage engine&lt;br/&gt;
2021-03-12T08:31:05.268+0000 I STORAGE &lt;span class=&quot;error&quot;&gt;&amp;#91;initandlisten&amp;#93;&lt;/span&gt; ** See &lt;a href=&quot;http://dochub.mongodb.org/core/prodnotes-filesystem&quot; class=&quot;external-link&quot; target=&quot;_blank&quot; rel=&quot;nofollow noopener&quot;&gt;http://dochub.mongodb.org/core/prodnotes-filesystem&lt;/a&gt;&lt;br/&gt;
2021-03-12T08:31:05.268+0000 I STORAGE &lt;span class=&quot;error&quot;&gt;&amp;#91;initandlisten&amp;#93;&lt;/span&gt; wiredtiger_open config: create,cache_size=1430M,session_max=20000,eviction=(threads_min=4,threads_max=4),config_base=false,statistics=(fast),log=(enabled=true,archive=true,path=journal,compressor=snappy),file_manager=(close_idle_time=100000),statistics_log=(wait=0),verbose=(recovery_progress),&lt;br/&gt;
2021-03-12T08:31:05.813+0000 E STORAGE &lt;span class=&quot;error&quot;&gt;&amp;#91;initandlisten&amp;#93;&lt;/span&gt; WiredTiger error (-31802) &lt;span class=&quot;error&quot;&gt;&amp;#91;1615537865:813422&amp;#93;&lt;/span&gt;&lt;span class=&quot;error&quot;&gt;&amp;#91;20420:0x7f3c644860c0&amp;#93;&lt;/span&gt;, txn-recover: unsupported WiredTiger file version: this build only supports versions up to 2, and the file is version 3: WT_ERROR: non-specific WiredTiger error&lt;br/&gt;
2021-03-12T08:31:05.813+0000 E STORAGE &lt;span class=&quot;error&quot;&gt;&amp;#91;initandlisten&amp;#93;&lt;/span&gt; WiredTiger error (0) &lt;span class=&quot;error&quot;&gt;&amp;#91;1615537865:813475&amp;#93;&lt;/span&gt;&lt;span class=&quot;error&quot;&gt;&amp;#91;20420:0x7f3c644860c0&amp;#93;&lt;/span&gt;, txn-recover: WiredTiger is unable to read the recovery log.&lt;br/&gt;
2021-03-12T08:31:05.813+0000 E STORAGE &lt;span class=&quot;error&quot;&gt;&amp;#91;initandlisten&amp;#93;&lt;/span&gt; WiredTiger error (0) &lt;span class=&quot;error&quot;&gt;&amp;#91;1615537865:813482&amp;#93;&lt;/span&gt;&lt;span class=&quot;error&quot;&gt;&amp;#91;20420:0x7f3c644860c0&amp;#93;&lt;/span&gt;, txn-recover: This may be due to the log files being encrypted, being from an older version or due to corruption on disk&lt;br/&gt;
2021-03-12T08:31:05.813+0000 E STORAGE &lt;span class=&quot;error&quot;&gt;&amp;#91;initandlisten&amp;#93;&lt;/span&gt; WiredTiger error (0) &lt;span class=&quot;error&quot;&gt;&amp;#91;1615537865:813489&amp;#93;&lt;/span&gt;&lt;span class=&quot;error&quot;&gt;&amp;#91;20420:0x7f3c644860c0&amp;#93;&lt;/span&gt;, txn-recover: You should confirm that you have opened the database with the correct options including all encryption and compression options&lt;br/&gt;
2021-03-12T08:31:05.813+0000 E STORAGE &lt;span class=&quot;error&quot;&gt;&amp;#91;initandlisten&amp;#93;&lt;/span&gt; WiredTiger error (-31802) &lt;span class=&quot;error&quot;&gt;&amp;#91;1615537865:813497&amp;#93;&lt;/span&gt;&lt;span class=&quot;error&quot;&gt;&amp;#91;20420:0x7f3c644860c0&amp;#93;&lt;/span&gt;, txn-recover: Recovery failed: WT_ERROR: non-specific WiredTiger error&lt;br/&gt;
2021-03-12T08:31:05.816+0000 E - &lt;span class=&quot;error&quot;&gt;&amp;#91;initandlisten&amp;#93;&lt;/span&gt; Assertion: 28595:-31802: WT_ERROR: non-specific WiredTiger error src/mongo/db/storage/wiredtiger/wiredtiger_kv_engine.cpp 413&lt;br/&gt;
2021-03-12T08:31:05.816+0000 I STORAGE &lt;span class=&quot;error&quot;&gt;&amp;#91;initandlisten&amp;#93;&lt;/span&gt; exception in initAndListen: Location28595: -31802: WT_ERROR: non-specific WiredTiger error, terminating&lt;br/&gt;
2021-03-12T08:31:05.816+0000 I NETWORK &lt;span class=&quot;error&quot;&gt;&amp;#91;initandlisten&amp;#93;&lt;/span&gt; shutdown: going to close listening sockets...&lt;br/&gt;
2021-03-12T08:31:05.816+0000 I NETWORK &lt;span class=&quot;error&quot;&gt;&amp;#91;initandlisten&amp;#93;&lt;/span&gt; removing socket file: /run/mongodb/mongodb-27017.sock&lt;br/&gt;
2021-03-12T08:31:05.816+0000 I CONTROL &lt;span class=&quot;error&quot;&gt;&amp;#91;initandlisten&amp;#93;&lt;/span&gt; now exiting&lt;br/&gt;
2021-03-12T08:31:05.816+0000 I CONTROL &lt;span class=&quot;error&quot;&gt;&amp;#91;initandlisten&amp;#93;&lt;/span&gt; shutting down with code:100&lt;/p&gt;</description>
                <environment></environment>
        <key id="1647494">SERVER-55177</key>
            <summary>My Mongo server stopped unexpectedly.  i am not able to restart it </summary>
                <type id="6" iconUrl="https://jira.mongodb.org/secure/viewavatar?size=xsmall&amp;avatarId=14720&amp;avatarType=issuetype">Question</type>
                                            <priority id="3" iconUrl="https://jira.mongodb.org/images/icons/priorities/major.svg">Major - P3</priority>
                        <status id="6" iconUrl="https://jira.mongodb.org/images/icons/statuses/closed.png" description="The issue is considered finished, the resolution is correct. Issues which are closed can be reopened.">Closed</status>
                    <statusCategory id="3" key="done" colorName="success"/>
                                    <resolution id="9">Done</resolution>
                                        <assignee username="eric.sedor@mongodb.com">Eric Sedor</assignee>
                                    <reporter username="ksrinivasan@xperiolabs.com">k srinivasan</reporter>
                        <labels>
                    </labels>
                <created>Fri, 12 Mar 2021 10:19:07 +0000</created>
                <updated>Mon, 29 Mar 2021 14:18:10 +0000</updated>
                            <resolved>Mon, 29 Mar 2021 14:18:10 +0000</resolved>
                                    <version>3.6.3</version>
                                                    <component>Admin</component>
                    <component>Diagnostics</component>
                    <component>Querying</component>
                    <component>WiredTiger</component>
                                        <votes>0</votes>
                                    <watches>3</watches>
                                                                                                                <comments>
                            <comment id="3687876" author="JIRAUSER1259021" created="Sun, 28 Mar 2021 08:12:32 +0000"  >&lt;p&gt;Eric,&#160;&lt;/p&gt;

&lt;p&gt;&#160; Thanks, i have updated the database its working fine now.. thanks for your support..&#160;&lt;/p&gt;

&lt;p&gt;&#160;&lt;/p&gt;</comment>
                            <comment id="3684471" author="eric.sedor" created="Thu, 25 Mar 2021 18:20:08 +0000"  >&lt;p&gt;Thanks &lt;a href=&quot;https://jira.mongodb.org/secure/ViewProfile.jspa?name=ksrinivasan%40xperiolabs.com&quot; class=&quot;user-hover&quot; rel=&quot;ksrinivasan@xperiolabs.com&quot;&gt;ksrinivasan@xperiolabs.com&lt;/a&gt;,&lt;/p&gt;

&lt;p&gt;The diagnostic data spans a time range between 2020-12-22T02:04:37.534Z and 2021-02-09T16:04:41.697Z. Unfortunately this does not cover the range of restarts reported in the logs (10 between 2021-02-10T02:15:49.919Z and 2021-03-19T06:47:33.643Z).&lt;/p&gt;

&lt;p&gt;It&apos;s not immediately clear to me that the logs and diagnostic data are from the same server. But I can say the diagnostic data reports the server version as version 4.2.5 for the entire time range (mid-December to early February).&lt;/p&gt;

&lt;p&gt;Starting version 3.6.3 server against a dbpath created by MongoDB 4.2 would explain the issue you are seeing. My suggestion would be to double check that these files are from the same server. If they are, make a copy of the dbpath (to be safe), then try to start using version 4.2.5.&lt;/p&gt;

&lt;p&gt;Does this help?&lt;br/&gt;
Eric&lt;/p&gt;</comment>
                            <comment id="3683177" author="JIRAUSER1259021" created="Thu, 25 Mar 2021 07:39:53 +0000"  >&lt;p&gt;Eric,&#160;&lt;/p&gt;

&lt;p&gt;&#160;I have uploaded the&#160;datadiagnostic file as 4 zip files. i couldn&apos;t upload as one zip file.&#160;&lt;/p&gt;</comment>
                            <comment id="3683155" author="JIRAUSER1259021" created="Thu, 25 Mar 2021 06:48:00 +0000"  >&lt;p&gt;Eric , i have uploaded the files. pleases check it. Thanx&#160;a&#160;ton&#160;in advance.&lt;/p&gt;</comment>
                            <comment id="3682775" author="eric.sedor" created="Wed, 24 Mar 2021 22:27:59 +0000"  >&lt;p&gt;Would you please archive (tar or zip) and upload to this ticket the mongod logs and the &lt;tt&gt;$dbpath/diagnostic.data&lt;/tt&gt; directory (the contents are described &lt;a href=&quot;https://docs.mongodb.com/manual/administration/analyzing-mongodb-performance/#full-time-diagnostic-data-capture&quot; class=&quot;external-link&quot; target=&quot;_blank&quot; rel=&quot;nofollow noopener&quot;&gt;here&lt;/a&gt;)?&lt;/p&gt;</comment>
                            <comment id="3668280" author="JIRAUSER1259021" created="Wed, 17 Mar 2021 05:52:46 +0000"  >&lt;p&gt;Hi Eric , The expected mongo DB version is 3.6, the Database is a standalone server in an aws instance. i have installed this DB few months ago for mongo version 3.6 and i dint make any update to it.&#160;&lt;/p&gt;

&lt;p&gt;&#160;&lt;/p&gt;</comment>
                            <comment id="3667340" author="eric.sedor" created="Tue, 16 Mar 2021 18:44:28 +0000"  >&lt;p&gt;Hi &lt;a href=&quot;https://jira.mongodb.org/secure/ViewProfile.jspa?name=ksrinivasan%40xperiolabs.com&quot; class=&quot;user-hover&quot; rel=&quot;ksrinivasan@xperiolabs.com&quot;&gt;ksrinivasan@xperiolabs.com&lt;/a&gt;, can you clarify the expected MongoDB version for this server? Is it possible that on restart the mongod binaries were of a different version prior to this restart attempt?&lt;/p&gt;</comment>
                    </comments>
                    <attachments>
                            <attachment id="306527" name="datadiagnostic_1.zip" size="51258911" author="ksrinivasan@xperiolabs.com" created="Thu, 25 Mar 2021 07:38:30 +0000"/>
                            <attachment id="306526" name="datadiagnostic_2.zip" size="51614228" author="ksrinivasan@xperiolabs.com" created="Thu, 25 Mar 2021 07:38:30 +0000"/>
                            <attachment id="306528" name="datadiagnostic_3.zip" size="51464483" author="ksrinivasan@xperiolabs.com" created="Thu, 25 Mar 2021 07:38:48 +0000"/>
                            <attachment id="306529" name="datadiagnostic_4.zip" size="59758808" author="ksrinivasan@xperiolabs.com" created="Thu, 25 Mar 2021 07:39:08 +0000"/>
                            <attachment id="306524" name="mongolog.tar.gz" size="1156904" author="ksrinivasan@xperiolabs.com" created="Thu, 25 Mar 2021 06:42:52 +0000"/>
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