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    <title>MongoDB Jira</title>
    <link>https://jira.mongodb.org</link>
    <description>This file is an XML representation of an issue</description>
    <language>en-us</language>    <build-info>
        <version>9.7.1</version>
        <build-number>970001</build-number>
        <build-date>13-04-2023</build-date>
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<item>
            <title>[SERVER-56594] RSM not processing response</title>
                <link>https://jira.mongodb.org/browse/SERVER-56594</link>
                <project id="10000" key="SERVER">Core Server</project>
                    <description>&lt;p&gt;Hi,&lt;/p&gt;

&lt;p&gt;After updating to 4.4.5, we began to receive the following message:&lt;/p&gt;

&lt;p&gt;&#160;&lt;/p&gt;
&lt;p/&gt;
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&lt;p/&gt;
&lt;p&gt;Is this normal behavior?&lt;/p&gt;

&lt;p&gt;&#160;&lt;/p&gt;</description>
                <environment></environment>
        <key id="1700228">SERVER-56594</key>
            <summary>RSM not processing response</summary>
                <type id="6" iconUrl="https://jira.mongodb.org/secure/viewavatar?size=xsmall&amp;avatarId=14720&amp;avatarType=issuetype">Question</type>
                                            <priority id="3" iconUrl="https://jira.mongodb.org/images/icons/priorities/major.svg">Major - P3</priority>
                        <status id="6" iconUrl="https://jira.mongodb.org/images/icons/statuses/closed.png" description="The issue is considered finished, the resolution is correct. Issues which are closed can be reopened.">Closed</status>
                    <statusCategory id="3" key="done" colorName="success"/>
                                    <resolution id="4">Incomplete</resolution>
                                        <assignee username="edwin.zhou@mongodb.com">Edwin Zhou</assignee>
                                    <reporter username="kkrasnov@gmail.com">Konstantin Krasnov</reporter>
                        <labels>
                    </labels>
                <created>Tue, 4 May 2021 07:55:28 +0000</created>
                <updated>Thu, 20 May 2021 07:02:22 +0000</updated>
                            <resolved>Wed, 19 May 2021 15:13:37 +0000</resolved>
                                                                                        <votes>0</votes>
                                    <watches>4</watches>
                                                                                                                <comments>
                            <comment id="3793612" author="JIRAUSER1257947" created="Thu, 20 May 2021 07:02:22 +0000"  >&lt;p&gt;Thanks Edwin!&lt;/p&gt;</comment>
                            <comment id="3791900" author="JIRAUSER1257066" created="Wed, 19 May 2021 15:13:37 +0000"  >&lt;p&gt;Thanks &lt;a href=&quot;https://jira.mongodb.org/secure/ViewProfile.jspa?name=kkrasnov%40gmail.com&quot; class=&quot;user-hover&quot; rel=&quot;kkrasnov@gmail.com&quot;&gt;kkrasnov@gmail.com&lt;/a&gt;, I&apos;ll close this out as incomplete as we are unable to obtain diagnostics covering the beginning of this occurrence.&lt;/p&gt;</comment>
                            <comment id="3789903" author="JIRAUSER1257947" created="Wed, 19 May 2021 06:52:58 +0000"  >&lt;p&gt;Hi Edwin,&lt;/p&gt;

&lt;p&gt;We won&apos;t be able to watch it anymore. Logs for 05/01/2021 have already been removed. &lt;/p&gt;

&lt;p&gt;If we have a similar situation, I will save logs. &lt;/p&gt;

&lt;p&gt;&#160;&lt;/p&gt;

&lt;p&gt;Best regards,&lt;/p&gt;

&lt;p&gt;Konstantin&lt;/p&gt;</comment>
                            <comment id="3785922" author="JIRAUSER1257066" created="Tue, 18 May 2021 19:51:20 +0000"  >&lt;p&gt;Hi &lt;a href=&quot;https://jira.mongodb.org/secure/ViewProfile.jspa?name=kkrasnov%40gmail.com&quot; class=&quot;user-hover&quot; rel=&quot;kkrasnov@gmail.com&quot;&gt;kkrasnov@gmail.com&lt;/a&gt;,&lt;/p&gt;

&lt;p&gt;Glad to hear that restarting the affect nodes stops those error messages. I&apos;m curious as to why the RSM was shut down in the first place, do you still have logs from 05/01/2021?&lt;/p&gt;

&lt;p&gt;Thanks,&lt;br/&gt;
Edwin&lt;/p&gt;</comment>
                            <comment id="3785389" author="JIRAUSER1257947" created="Tue, 18 May 2021 18:21:13 +0000"  >&lt;p&gt;Hi Edwin,&lt;/p&gt;

&lt;p&gt;I restarted one affected node). After restarting this node, the error disappeared on both affected nodes. Now we do not have such messages on all cluster nodes. &lt;/p&gt;

&lt;p&gt;I uploaded the log file.&lt;/p&gt;

&lt;p&gt;&#160;&lt;/p&gt;

&lt;p&gt;Thank you!&lt;/p&gt;

&lt;p&gt;&#160;&lt;/p&gt;

&lt;p&gt;Best regards,&lt;/p&gt;

&lt;p&gt;Konstantin&lt;/p&gt;</comment>
                            <comment id="3777145" author="JIRAUSER1257066" created="Mon, 17 May 2021 15:34:02 +0000"  >&lt;p&gt;Hi &lt;a href=&quot;https://jira.mongodb.org/secure/ViewProfile.jspa?name=kkrasnov%40gmail.com&quot; class=&quot;user-hover&quot; rel=&quot;kkrasnov@gmail.com&quot;&gt;kkrasnov@gmail.com&lt;/a&gt;,&lt;/p&gt;

&lt;p&gt;Were you able to restart the affected nodes? Can you also upload the log files for when the log lines first start appearing? I suspect they begin sometime shortly after starting the mongod after upgrading them.&lt;/p&gt;

&lt;p&gt;Best,&lt;br/&gt;
Edwin&lt;/p&gt;</comment>
                            <comment id="3772520" author="JIRAUSER1257947" created="Thu, 13 May 2021 19:05:12 +0000"  >&lt;p&gt;Hi Edwin,&lt;/p&gt;

&lt;p&gt;This issue affecting 2 nodes.&lt;/p&gt;

&lt;p&gt;We will restart this nodes in a few days. I will inform you of the results.&lt;/p&gt;

&lt;p&gt;&#160;&lt;/p&gt;

&lt;p&gt;Best regards,&lt;/p&gt;

&lt;p&gt;Konstantin&lt;/p&gt;</comment>
                            <comment id="3772077" author="JIRAUSER1257066" created="Thu, 13 May 2021 16:47:54 +0000"  >&lt;p&gt;Hi &lt;a href=&quot;https://jira.mongodb.org/secure/ViewProfile.jspa?name=kkrasnov%40gmail.com&quot; class=&quot;user-hover&quot; rel=&quot;kkrasnov@gmail.com&quot;&gt;kkrasnov@gmail.com&lt;/a&gt;,&lt;/p&gt;

&lt;p&gt;Thank you for uploading the files.&lt;/p&gt;

&lt;p&gt;My investigation leads me to believe that at some point the RSM was shutdown for an unknown reason. &lt;/p&gt;
&lt;ul&gt;
	&lt;li&gt;Does this issue affecting multiple nodes or only the one you provided diagnostics for?&lt;/li&gt;
	&lt;li&gt;Can you try restarting the affected node and let us know if this log message still shows up?&lt;/li&gt;
	&lt;li&gt;To help us further investigate this issue, can you provide the log files for the affected node for when this issue first starts occurring?&lt;/li&gt;
&lt;/ul&gt;


&lt;p&gt;Best,&lt;br/&gt;
Edwin&lt;/p&gt;</comment>
                            <comment id="3771100" author="JIRAUSER1257947" created="Thu, 13 May 2021 08:51:38 +0000"  >&lt;p&gt;Hi Edwin,&lt;/p&gt;

&lt;p&gt;I have uploaded files.&lt;/p&gt;

&lt;p&gt;&#160;&lt;/p&gt;

&lt;p&gt;Best regards,&lt;/p&gt;

&lt;p&gt;Konstantin&lt;/p&gt;</comment>
                            <comment id="3767297" author="JIRAUSER1257066" created="Tue, 11 May 2021 18:07:13 +0000"  >&lt;p&gt;Hi &lt;a href=&quot;https://jira.mongodb.org/secure/ViewProfile.jspa?name=kkrasnov%40gmail.com&quot; class=&quot;user-hover&quot; rel=&quot;kkrasnov@gmail.com&quot;&gt;kkrasnov@gmail.com&lt;/a&gt;,&lt;/p&gt;

&lt;p&gt;I&apos;ve created a secure &lt;a href=&quot;https://10gen-httpsupload.s3.amazonaws.com/upload_forms/6f601b4e-c45a-4e0e-aecc-e9f99aecd630.html&quot; class=&quot;external-link&quot; target=&quot;_blank&quot; rel=&quot;nofollow noopener&quot;&gt;upload portal&lt;/a&gt; for you. Files uploaded to this portal are visible only to MongoDB employees and are routinely deleted after some time.&lt;/p&gt;

&lt;p&gt;Best,&lt;br/&gt;
Edwin&lt;/p&gt;</comment>
                            <comment id="3767219" author="JIRAUSER1257947" created="Tue, 11 May 2021 17:37:29 +0000"  >&lt;p&gt;Will this information be available to everyone?&lt;/p&gt;</comment>
                            <comment id="3766682" author="JIRAUSER1257066" created="Tue, 11 May 2021 15:19:34 +0000"  >&lt;p&gt;Hi &lt;a href=&quot;https://jira.mongodb.org/secure/ViewProfile.jspa?name=kkrasnov%40gmail.com&quot; class=&quot;user-hover&quot; rel=&quot;kkrasnov@gmail.com&quot;&gt;kkrasnov@gmail.com&lt;/a&gt;,&lt;/p&gt;

&lt;p&gt;Thanks for providing that information. &lt;/p&gt;

&lt;p&gt;Would you please archive (tar or zip) the &lt;tt&gt;$dbpath/diagnostic.data&lt;/tt&gt; directory (the contents are described &lt;a href=&quot;https://docs.mongodb.com/manual/administration/analyzing-mongodb-performance/#full-time-diagnostic-data-capture&quot; class=&quot;external-link&quot; target=&quot;_blank&quot; rel=&quot;nofollow noopener&quot;&gt;here&lt;/a&gt;), and mongod.log files that cover these log lines and attach it to this ticket?&lt;/p&gt;

&lt;p&gt;Best,&lt;br/&gt;
Edwin&lt;/p&gt;</comment>
                            <comment id="3765745" author="JIRAUSER1257947" created="Tue, 11 May 2021 06:09:12 +0000"  >&lt;p&gt;Hi Edwin,&lt;/p&gt;
&lt;ol&gt;
	&lt;li&gt;4.4.2 -&amp;gt; 4.4.5&lt;/li&gt;
	&lt;li&gt;5 nodes&lt;/li&gt;
	&lt;li&gt;&lt;span class=&quot;nobr&quot;&gt;&lt;a href=&quot;https://jira.mongodb.org/secure/attachment/314177/314177_rs_status.json&quot; title=&quot;rs_status.json attached to SERVER-56594&quot;&gt;rs_status.json&lt;sup&gt;&lt;img class=&quot;rendericon&quot; src=&quot;https://jira.mongodb.org/images/icons/link_attachment_7.gif&quot; height=&quot;7&quot; width=&quot;7&quot; align=&quot;absmiddle&quot; alt=&quot;&quot; border=&quot;0&quot;/&gt;&lt;/sup&gt;&lt;/a&gt;&lt;/span&gt;&lt;/li&gt;
&lt;/ol&gt;
</comment>
                            <comment id="3764633" author="JIRAUSER1257066" created="Mon, 10 May 2021 18:44:59 +0000"  >&lt;p&gt;Hi &lt;a href=&quot;https://jira.mongodb.org/secure/ViewProfile.jspa?name=kkrasnov%40gmail.com&quot; class=&quot;user-hover&quot; rel=&quot;kkrasnov@gmail.com&quot;&gt;kkrasnov@gmail.com&lt;/a&gt;,&lt;/p&gt;

&lt;p&gt;Thanks for your ticket submission. To further this investigation can you provide the following information:&lt;/p&gt;
&lt;ol&gt;
	&lt;li&gt;What version were you upgrading from?&lt;/li&gt;
	&lt;li&gt;What is the topology of your cluster?&lt;/li&gt;
	&lt;li&gt;The output of &lt;tt&gt;rs.status()&lt;/tt&gt;&lt;/li&gt;
&lt;/ol&gt;


&lt;p&gt;Best,&lt;br/&gt;
Edwin&lt;/p&gt;</comment>
                    </comments>
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                            <attachment id="314177" name="rs_status.json" size="9229" author="kkrasnov@gmail.com" created="Tue, 11 May 2021 06:08:07 +0000"/>
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