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<channel>
    <title>MongoDB Jira</title>
    <link>https://jira.mongodb.org</link>
    <description>This file is an XML representation of an issue</description>
    <language>en-us</language>    <build-info>
        <version>9.7.1</version>
        <build-number>970001</build-number>
        <build-date>13-04-2023</build-date>
    </build-info>


<item>
            <title>[SERVER-57199] Pord Mongo instance Crash: got Invalid access at address: 0 </title>
                <link>https://jira.mongodb.org/browse/SERVER-57199</link>
                <project id="10000" key="SERVER">Core Server</project>
                    <description>&lt;p&gt;Hi Mongo Team,&#160;&lt;/p&gt;

&lt;p&gt;Prod mongo instance secondary node crashed and got below errors:&lt;/p&gt;

&lt;p&gt;&#160;Mongo Verson &#65306; 4.0.13&lt;/p&gt;

&lt;p&gt;&#160;OS:&#160;Red Hat Enterprise Linux Server release 7.7 (Maipo)&lt;/p&gt;

&lt;p&gt;---------------------------------------------------------------------------&#160;&lt;/p&gt;

&lt;p&gt;2021-05-26T00:19:18.520+0800 I STORAGE &lt;span class=&quot;error&quot;&gt;&amp;#91;WT OplogTruncaterThread: local.oplog.rs&amp;#93;&lt;/span&gt; WiredTiger record store oplog truncation finished in: 16019ms&lt;br/&gt;
2021-05-26T00:21:58.751+0800 F - &lt;span class=&quot;error&quot;&gt;&amp;#91;thread1990485&amp;#93;&lt;/span&gt; Invalid access at address: 0&lt;br/&gt;
2021-05-26T00:21:58.862+0800 F - &lt;span class=&quot;error&quot;&gt;&amp;#91;thread1990485&amp;#93;&lt;/span&gt; Got signal: 11 (Segmentation fault).&lt;br/&gt;
 0x561548c2aa31 0x561548c29c49 0x561548c2a2b6 0x7f238cae1630 0x561548d17b53 0x561548d17c2c 0x561548dba42a 0x561547397916 0x561547397996 0x561547398460 0x5615473b1b7b 0x561547329339 0x561547321e64 0x5615473223d3 0x561547324727 0x561547373079 0x7f238cad9ea5 0x7f238c8028cd&lt;br/&gt;
----- BEGIN BACKTRACE -----&lt;/p&gt;
{&quot;backtrace&quot;:[\{&quot;b&quot;:&quot;5615467D7000&quot;,&quot;o&quot;:&quot;2453A31&quot;,&quot;s&quot;:&quot;_ZN5mongo15printStackTraceERSo&quot;}
&lt;p&gt;,{&quot;b&quot;:&quot;5615467D7000&quot;,&quot;o&quot;:&quot;2452C49&quot;},{&quot;b&quot;:&quot;5615467D7000&quot;,&quot;o&quot;:&quot;24532B6&quot;},{&quot;b&quot;:&quot;7F238CAD2000&quot;,&quot;o&quot;:&quot;F630&quot;},{&quot;b&quot;:&quot;5615467D7000&quot;,&quot;o&quot;:&quot;2540B53&quot;,&quot;s&quot;:&quot;&lt;em&gt;ZN8tcmalloc11ThreadCache21ReleaseToCentralCacheEPNS0_8FreeListEmi&quot;},{&quot;b&quot;:&quot;5615467D7000&quot;,&quot;o&quot;:&quot;2540C2C&quot;,&quot;s&quot;:&quot;_ZN8tcmalloc11ThreadCache11ListTooLongEPNS0_8FreeListEm&quot;},{&quot;b&quot;:&quot;5615467D7000&quot;,&quot;o&quot;:&quot;25E342A&quot;,&quot;s&quot;:&quot;_ZdlPvRKSt9nothrow_t&quot;},{&quot;b&quot;:&quot;5615467D7000&quot;,&quot;o&quot;:&quot;BC0916&quot;},{&quot;b&quot;:&quot;5615467D7000&quot;,&quot;o&quot;:&quot;BC0996&quot;},{&quot;b&quot;:&quot;5615467D7000&quot;,&quot;o&quot;:&quot;BC1460&quot;,&quot;s&quot;:&quot;&lt;/em&gt;&lt;em&gt;wt_page_out&quot;},{&quot;b&quot;:&quot;5615467D7000&quot;,&quot;o&quot;:&quot;BDAB7B&quot;,&quot;s&quot;:&quot;&lt;/em&gt;&lt;em&gt;wt_split_rewrite&quot;},{&quot;b&quot;:&quot;5615467D7000&quot;,&quot;o&quot;:&quot;B52339&quot;,&quot;s&quot;:&quot;&lt;/em&gt;&lt;em&gt;wt_evict&quot;},{&quot;b&quot;:&quot;5615467D7000&quot;,&quot;o&quot;:&quot;B4AE64&quot;},{&quot;b&quot;:&quot;5615467D7000&quot;,&quot;o&quot;:&quot;B4B3D3&quot;},{&quot;b&quot;:&quot;5615467D7000&quot;,&quot;o&quot;:&quot;B4D727&quot;,&quot;s&quot;:&quot;&lt;/em&gt;_wt_evict_thread_run&quot;},{&quot;b&quot;:&quot;5615467D7000&quot;,&quot;o&quot;:&quot;B9C079&quot;},{&quot;b&quot;:&quot;7F238CAD2000&quot;,&quot;o&quot;:&quot;7EA5&quot;},{&quot;b&quot;:&quot;7F238C704000&quot;,&quot;o&quot;:&quot;FE8CD&quot;,&quot;s&quot;:&quot;clone&quot;}],&quot;processInfo&quot;:{ &quot;mongodbVersion&quot; : &quot;4.0.13&quot;, &quot;gitVersion&quot; : &quot;bda366f0b0e432ca143bc41da54d8732bd8d03c0&quot;, &quot;compiledModules&quot; : [], &quot;uname&quot; : &lt;/p&gt;
{ &quot;sysname&quot; : &quot;Linux&quot;, &quot;release&quot; : &quot;4.14.35-1902.300.11.el7uek.x86_64&quot;, &quot;version&quot; : &quot;#2 SMP Tue Mar 17 17:11:47 PDT 2020&quot;, &quot;machine&quot; : &quot;x86_64&quot; }
&lt;p&gt;, &quot;somap&quot; : [ { &quot;b&quot; : &quot;5615467D7000&quot;, &quot;elfType&quot; : 3, &quot;buildId&quot; : &quot;41D0BDEE62883413FD0B29F34271F4BAF38ED244&quot; }, { &quot;b&quot; : &quot;7FFE0C0FC000&quot;, &quot;elfType&quot; : 3, &quot;buildId&quot; : &quot;51107E6B28984C2BDA66262EB5FA1FD7C263C43C&quot; }, { &quot;b&quot; : &quot;7F238DF00000&quot;, &quot;path&quot; : &quot;/lib64/libcurl.so.4&quot;, &quot;elfType&quot; : 3, &quot;buildId&quot; : &quot;328BC5C8C1C0E3CA337CF1A5143FB9EFF6F69920&quot; }, { &quot;b&quot; : &quot;7F238DCE7000&quot;, &quot;path&quot; : &quot;/lib64/libresolv.so.2&quot;, &quot;elfType&quot; : 3, &quot;buildId&quot; : &quot;704764A32A008A3893169AFC3A10273C680ACA79&quot; }, { &quot;b&quot; : &quot;7F238D884000&quot;, &quot;path&quot; : &quot;/lib64/libcrypto.so.10&quot;, &quot;elfType&quot; : 3, &quot;buildId&quot; : &quot;4CF1939F660008CFA869D8364651F31AACD2C1C4&quot; }, { &quot;b&quot; : &quot;7F238D612000&quot;, &quot;path&quot; : &quot;/lib64/libssl.so.10&quot;, &quot;elfType&quot; : 3, &quot;buildId&quot; : &quot;3B305C3BA17FE394862E749763F2956C9C890C2E&quot; }, { &quot;b&quot; : &quot;7F238D40E000&quot;, &quot;path&quot; : &quot;/lib64/libdl.so.2&quot;, &quot;elfType&quot; : 3, &quot;buildId&quot; : &quot;A8E5F1C9B2954D62BE6DC99A4AA353F5B0FA502E&quot; }, { &quot;b&quot; : &quot;7F238D206000&quot;, &quot;path&quot; : &quot;/lib64/librt.so.1&quot;, &quot;elfType&quot; : 3, &quot;buildId&quot; : &quot;2ECEA19D68022C5DD8C19C2F423C16A2281564C4&quot; }, { &quot;b&quot; : &quot;7F238CF04000&quot;, &quot;path&quot; : &quot;/lib64/libm.so.6&quot;, &quot;elfType&quot; : 3, &quot;buildId&quot; : &quot;0FE1F06D15F044AD4A71A6D41827C06606A24342&quot; }, { &quot;b&quot; : &quot;7F238CCEE000&quot;, &quot;path&quot; : &quot;/lib64/libgcc_s.so.1&quot;, &quot;elfType&quot; : 3, &quot;buildId&quot; : &quot;381ABC3B2D1309B4E9CA1846E6D6FEBB45BCD82A&quot; }, { &quot;b&quot; : &quot;7F238CAD2000&quot;, &quot;path&quot; : &quot;/lib64/libpthread.so.0&quot;, &quot;elfType&quot; : 3, &quot;buildId&quot; : &quot;7C7FFC7DA2A88110FCE29E5DBC2DA3084E05EA08&quot; }, { &quot;b&quot; : &quot;7F238C704000&quot;, &quot;path&quot; : &quot;/lib64/libc.so.6&quot;, &quot;elfType&quot; : 3, &quot;buildId&quot; : &quot;2935718B7F1F0B2CB52A9C53D1B5DF375FB848D7&quot; }, { &quot;b&quot; : &quot;7F238E16A000&quot;, &quot;path&quot; : &quot;/lib64/ld-linux-x86-64.so.2&quot;, &quot;elfType&quot; : 3, &quot;buildId&quot; : &quot;1455E4B275FFC75EB36876743DC9D1AFAD89A652&quot; }, { &quot;b&quot; : &quot;7F238C4D1000&quot;, &quot;path&quot; : &quot;/lib64/libidn.so.11&quot;, &quot;elfType&quot; : 3, &quot;buildId&quot; : &quot;DC7CCADE5A92D80542C6548F2D5ECCCC0E8D9CE0&quot; }, { &quot;b&quot; : &quot;7F238C2A4000&quot;, &quot;path&quot; : &quot;/lib64/libssh2.so.1&quot;, &quot;elfType&quot; : 3, &quot;buildId&quot; : &quot;C4252D7B84334B43BA9C66059DF0FBD1525EE0E4&quot; }, { &quot;b&quot; : &quot;7F238C04B000&quot;, &quot;path&quot; : &quot;/lib64/libssl3.so&quot;, &quot;elfType&quot; : 3, &quot;buildId&quot; : &quot;DA5AD82CCD1571AE123C4CE7BBA98DF3C8268B3B&quot; }, { &quot;b&quot; : &quot;7F238BE23000&quot;, &quot;path&quot; : &quot;/lib64/libsmime3.so&quot;, &quot;elfType&quot; : 3, &quot;buildId&quot; : &quot;96B8CB67C43544981373F6C020FBFDDB26CC86C9&quot; }, { &quot;b&quot; : &quot;7F238BAF4000&quot;, &quot;path&quot; : &quot;/lib64/libnss3.so&quot;, &quot;elfType&quot; : 3, &quot;buildId&quot; : &quot;8E4067E346DDD3BDB410A5B113AFF5CF0490C36A&quot; }, { &quot;b&quot; : &quot;7F238B8C4000&quot;, &quot;path&quot; : &quot;/lib64/libnssutil3.so&quot;, &quot;elfType&quot; : 3, &quot;buildId&quot; : &quot;8110BD747F9BD1E0B85A409A8EFF63CAB3205CC6&quot; }, { &quot;b&quot; : &quot;7F238B6C0000&quot;, &quot;path&quot; : &quot;/lib64/libplds4.so&quot;, &quot;elfType&quot; : 3, &quot;buildId&quot; : &quot;8003A511613AB114927A2C349D62BC89B9372F2D&quot; }, { &quot;b&quot; : &quot;7F238B4BB000&quot;, &quot;path&quot; : &quot;/lib64/libplc4.so&quot;, &quot;elfType&quot; : 3, &quot;buildId&quot; : &quot;62CCA75DB229A4D9C5B92F7CC36CE91DDDF37CF8&quot; }, { &quot;b&quot; : &quot;7F238B27D000&quot;, &quot;path&quot; : &quot;/lib64/libnspr4.so&quot;, &quot;elfType&quot; : 3, &quot;buildId&quot; : &quot;C156A0EB8916E598D9A73E5FDBECE866E69EF28C&quot; }, { &quot;b&quot; : &quot;7F238B030000&quot;, &quot;path&quot; : &quot;/lib64/libgssapi_krb5.so.2&quot;, &quot;elfType&quot; : 3, &quot;buildId&quot; : &quot;374C0C6A0AB18FD797D4463120984A9808E210F4&quot; }, { &quot;b&quot; : &quot;7F238AD47000&quot;, &quot;path&quot; : &quot;/lib64/libkrb5.so.3&quot;, &quot;elfType&quot; : 3, &quot;buildId&quot; : &quot;2CBF129F383744C38FB58F168382903BD5FE0830&quot; }, { &quot;b&quot; : &quot;7F238AB14000&quot;, &quot;path&quot; : &quot;/lib64/libk5crypto.so.3&quot;, &quot;elfType&quot; : 3, &quot;buildId&quot; : &quot;2B5920105B622A53B643DD695AF6ED3890711205&quot; }, { &quot;b&quot; : &quot;7F238A910000&quot;, &quot;path&quot; : &quot;/lib64/libcom_err.so.2&quot;, &quot;elfType&quot; : 3, &quot;buildId&quot; : &quot;51300757BCF41349AB8163A79460062664AF2FE8&quot; }, { &quot;b&quot; : &quot;7F238A701000&quot;, &quot;path&quot; : &quot;/lib64/liblber-2.4.so.2&quot;, &quot;elfType&quot; : 3, &quot;buildId&quot; : &quot;129E26CE082C75D77BB516FA83D301BEBD7134C2&quot; }, { &quot;b&quot; : &quot;7F238A4AC000&quot;, &quot;path&quot; : &quot;/lib64/libldap-2.4.so.2&quot;, &quot;elfType&quot; : 3, &quot;buildId&quot; : &quot;5F428CF33D73BE851173294EE9B55BD8130D0359&quot; }, { &quot;b&quot; : &quot;7F238A296000&quot;, &quot;path&quot; : &quot;/lib64/libz.so.1&quot;, &quot;elfType&quot; : 3, &quot;buildId&quot; : &quot;B9D5F73428BD6AD68C96986B57BEA3B7CEDB9745&quot; }, { &quot;b&quot; : &quot;7F238A086000&quot;, &quot;path&quot; : &quot;/lib64/libkrb5support.so.0&quot;, &quot;elfType&quot; : 3, &quot;buildId&quot; : &quot;AB414564AF9F922AB798C44A8F82276F113E7BA2&quot; }, { &quot;b&quot; : &quot;7F2389E82000&quot;, &quot;path&quot; : &quot;/lib64/libkeyutils.so.1&quot;, &quot;elfType&quot; : 3, &quot;buildId&quot; : &quot;3B0403FDFDE98D24FA2B5EA33202259FADF9E9A1&quot; }, { &quot;b&quot; : &quot;7F2389C65000&quot;, &quot;path&quot; : &quot;/lib64/libsasl2.so.3&quot;, &quot;elfType&quot; : 3, &quot;buildId&quot; : &quot;9AF2AD92DADE046C6260DCCF02846BF78ABC658C&quot; }, { &quot;b&quot; : &quot;7F2389A3E000&quot;, &quot;path&quot; : &quot;/lib64/libselinux.so.1&quot;, &quot;elfType&quot; : 3, &quot;buildId&quot; : &quot;D2DD4DA3FDE1477D25BFFF80F3A25FDB541A8179&quot; }, { &quot;b&quot; : &quot;7F2389807000&quot;, &quot;path&quot; : &quot;/lib64/libcrypt.so.1&quot;, &quot;elfType&quot; : 3, &quot;buildId&quot; : &quot;8B08A419D1DF08C18154B4229E803183737F1AA0&quot; }, { &quot;b&quot; : &quot;7F23895A5000&quot;, &quot;path&quot; : &quot;/lib64/libpcre.so.1&quot;, &quot;elfType&quot; : 3, &quot;buildId&quot; : &quot;F5B144F9F5D9BE451C80211B34DB2CE348E039B6&quot; }, { &quot;b&quot; : &quot;7F23893A2000&quot;, &quot;path&quot; : &quot;/lib64/libfreebl3.so&quot;, &quot;elfType&quot; : 3, &quot;buildId&quot; : &quot;FAB7DDA6F331895E419D648989BF9BE6B4C3B9B3&quot; } ] }}&lt;br/&gt;
 mongod(_ZN5mongo15printStackTraceERSo+0x41) &lt;span class=&quot;error&quot;&gt;&amp;#91;0x561548c2aa31&amp;#93;&lt;/span&gt;&lt;br/&gt;
 mongod(+0x2452C49) &lt;span class=&quot;error&quot;&gt;&amp;#91;0x561548c29c49&amp;#93;&lt;/span&gt;&lt;br/&gt;
 mongod(+0x24532B6) &lt;span class=&quot;error&quot;&gt;&amp;#91;0x561548c2a2b6&amp;#93;&lt;/span&gt;&lt;br/&gt;
 libpthread.so.0(+0xF630) &lt;span class=&quot;error&quot;&gt;&amp;#91;0x7f238cae1630&amp;#93;&lt;/span&gt;&lt;br/&gt;
 mongod(_ZN8tcmalloc11ThreadCache21ReleaseToCentralCacheEPNS0_8FreeListEmi+0xE3) &lt;span class=&quot;error&quot;&gt;&amp;#91;0x561548d17b53&amp;#93;&lt;/span&gt;&lt;br/&gt;
 mongod(_ZN8tcmalloc11ThreadCache11ListTooLongEPNS0_8FreeListEm+0x1C) &lt;span class=&quot;error&quot;&gt;&amp;#91;0x561548d17c2c&amp;#93;&lt;/span&gt;&lt;br/&gt;
 mongod(_ZdlPvRKSt9nothrow_t+0x26A) &lt;span class=&quot;error&quot;&gt;&amp;#91;0x561548dba42a&amp;#93;&lt;/span&gt;&lt;br/&gt;
 mongod(+0xBC0916) &lt;span class=&quot;error&quot;&gt;&amp;#91;0x561547397916&amp;#93;&lt;/span&gt;&lt;br/&gt;
 mongod(+0xBC0996) &lt;span class=&quot;error&quot;&gt;&amp;#91;0x561547397996&amp;#93;&lt;/span&gt;&lt;br/&gt;
 mongod(__wt_page_out+0x5E0) &lt;span class=&quot;error&quot;&gt;&amp;#91;0x561547398460&amp;#93;&lt;/span&gt;&lt;br/&gt;
 mongod(__wt_split_rewrite+0x2FB) &lt;span class=&quot;error&quot;&gt;&amp;#91;0x5615473b1b7b&amp;#93;&lt;/span&gt;&lt;br/&gt;
 mongod(__wt_evict+0x1539) &lt;span class=&quot;error&quot;&gt;&amp;#91;0x561547329339&amp;#93;&lt;/span&gt;&lt;br/&gt;
 mongod(+0xB4AE64) &lt;span class=&quot;error&quot;&gt;&amp;#91;0x561547321e64&amp;#93;&lt;/span&gt;&lt;br/&gt;
 mongod(+0xB4B3D3) &lt;span class=&quot;error&quot;&gt;&amp;#91;0x5615473223d3&amp;#93;&lt;/span&gt;&lt;br/&gt;
 mongod(__wt_evict_thread_run+0x77) &lt;span class=&quot;error&quot;&gt;&amp;#91;0x561547324727&amp;#93;&lt;/span&gt;&lt;br/&gt;
 mongod(+0xB9C079) &lt;span class=&quot;error&quot;&gt;&amp;#91;0x561547373079&amp;#93;&lt;/span&gt;&lt;br/&gt;
 libpthread.so.0(+0x7EA5) &lt;span class=&quot;error&quot;&gt;&amp;#91;0x7f238cad9ea5&amp;#93;&lt;/span&gt;&lt;br/&gt;
 libc.so.6(clone+0x6D) &lt;span class=&quot;error&quot;&gt;&amp;#91;0x7f238c8028cd&amp;#93;&lt;/span&gt;&lt;br/&gt;
----- END BACKTRACE -----&lt;/p&gt;

&lt;p&gt;Could you please help investgation?&#160;&lt;/p&gt;

&lt;p&gt;&#160;&lt;/p&gt;

&lt;p&gt;&#160;&lt;/p&gt;

&lt;p&gt;Thanks&lt;/p&gt;

&lt;p&gt;Jason&#160;&lt;/p&gt;</description>
                <environment></environment>
        <key id="1757155">SERVER-57199</key>
            <summary>Pord Mongo instance Crash: got Invalid access at address: 0 </summary>
                <type id="1" iconUrl="https://jira.mongodb.org/secure/viewavatar?size=xsmall&amp;avatarId=14703&amp;avatarType=issuetype">Bug</type>
                                            <priority id="3" iconUrl="https://jira.mongodb.org/images/icons/priorities/major.svg">Major - P3</priority>
                        <status id="6" iconUrl="https://jira.mongodb.org/images/icons/statuses/closed.png" description="The issue is considered finished, the resolution is correct. Issues which are closed can be reopened.">Closed</status>
                    <statusCategory id="3" key="done" colorName="success"/>
                                    <resolution id="3">Duplicate</resolution>
                                        <assignee username="eric.sedor@mongodb.com">Eric Sedor</assignee>
                                    <reporter username="jason.chentj@homecredit.cn">jason chen</reporter>
                        <labels>
                            <label>Bug</label>
                    </labels>
                <created>Wed, 26 May 2021 01:39:37 +0000</created>
                <updated>Thu, 10 Jun 2021 17:15:19 +0000</updated>
                            <resolved>Thu, 10 Jun 2021 17:15:19 +0000</resolved>
                                    <version>4.0.13</version>
                                                                        <votes>0</votes>
                                    <watches>4</watches>
                                                                                                                <comments>
                            <comment id="3871265" author="eric.sedor" created="Thu, 10 Jun 2021 17:12:46 +0000"  >&lt;p&gt;Thanks &lt;a href=&quot;https://jira.mongodb.org/secure/ViewProfile.jspa?name=jason.chentj%40homecredit.cn&quot; class=&quot;user-hover&quot; rel=&quot;jason.chentj@homecredit.cn&quot;&gt;jason.chentj@homecredit.cn&lt;/a&gt;!&lt;/p&gt;

&lt;p&gt;I&apos;m going to close this ticket for now but if the issue re-occurs for you on 4.4, please definitely comment here or open a new ticket, and we&apos;ll keep digging.&lt;/p&gt;

&lt;p&gt;Sincerely,&lt;br/&gt;
Eric&lt;/p&gt;</comment>
                            <comment id="3864433" author="JIRAUSER1260347" created="Tue, 8 Jun 2021 01:54:03 +0000"  >&lt;p&gt;Thanks Eric!&#160;&lt;/p&gt;

&lt;p&gt;This is first time on our PROD.&#160; &#160;We are planning to upgrade to version 4.4.&#160;&lt;/p&gt;

&lt;p&gt;Thanks&lt;br/&gt;
Jason&#160;&lt;/p&gt;</comment>
                            <comment id="3862652" author="eric.sedor" created="Mon, 7 Jun 2021 15:34:18 +0000"  >&lt;p&gt;Thanks Jason,&lt;/p&gt;

&lt;p&gt;This issue seems similar to &lt;a href=&quot;https://jira.mongodb.org/browse/SERVER-53706&quot; title=&quot;segfault in tcmalloc&quot; class=&quot;issue-link&quot; data-issue-key=&quot;SERVER-53706&quot;&gt;&lt;del&gt;SERVER-53706&lt;/del&gt;&lt;/a&gt;, which does affect MongoDB 4.0. It&apos;s fixed in MongoDB 4.4 but we were unfortunately unable to backport the fix to 4.0. I have a couple of questions:&lt;/p&gt;

&lt;ul&gt;
	&lt;li&gt;Has this crash happened more than once? If so, can you elaborate further on when it occurs?&lt;/li&gt;
	&lt;li&gt;Are you able to upgrade to MongoDB 4.4?&lt;/li&gt;
&lt;/ul&gt;


&lt;p&gt;Sincerely,&lt;br/&gt;
Eric&lt;/p&gt;</comment>
                            <comment id="3846840" author="JIRAUSER1260347" created="Fri, 28 May 2021 01:12:03 +0000"  >&lt;p&gt;Hi Eric,&#160;&lt;/p&gt;

&lt;p&gt;Thanks for your checking!&#160;&lt;/p&gt;

&lt;p&gt;I have uploaded the files as your request.&#160;&lt;/p&gt;

&lt;p&gt;&#160;&lt;/p&gt;

&lt;p&gt;&#160;&lt;/p&gt;

&lt;p&gt;Thanks&lt;/p&gt;

&lt;p&gt;Jason&lt;/p&gt;</comment>
                            <comment id="3845123" author="eric.sedor" created="Thu, 27 May 2021 15:34:01 +0000"  >&lt;p&gt;Hi &lt;a href=&quot;https://jira.mongodb.org/secure/ViewProfile.jspa?name=jason.chentj%40homecredit.cn&quot; class=&quot;user-hover&quot; rel=&quot;jason.chentj@homecredit.cn&quot;&gt;jason.chentj@homecredit.cn&lt;/a&gt;, we can take a look.&lt;/p&gt;

&lt;p&gt;I&apos;ve created a secure &lt;a href=&quot;https://10gen-httpsupload.s3.amazonaws.com/upload_forms/82791163-b27a-42da-96f6-e237f2d233d7.html&quot; class=&quot;external-link&quot; target=&quot;_blank&quot; rel=&quot;nofollow noopener&quot;&gt;upload portal&lt;/a&gt; for you. Files uploaded to this portal are visible only to MongoDB employees and are routinely deleted after some time.&lt;/p&gt;

&lt;p&gt;For the node that crashed, would you please archive (tar or zip) and upload to that link:&lt;/p&gt;
&lt;ul&gt;
	&lt;li&gt;the mongod logs&lt;/li&gt;
	&lt;li&gt;the &lt;tt&gt;$dbpath/diagnostic.data&lt;/tt&gt; directory (the contents are described &lt;a href=&quot;https://docs.mongodb.com/manual/administration/analyzing-mongodb-performance/#full-time-diagnostic-data-capture&quot; class=&quot;external-link&quot; target=&quot;_blank&quot; rel=&quot;nofollow noopener&quot;&gt;here&lt;/a&gt;)&lt;/li&gt;
&lt;/ul&gt;


&lt;p&gt;Thank you,&lt;br/&gt;
Eric&lt;/p&gt;</comment>
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