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    <title>MongoDB Jira</title>
    <link>https://jira.mongodb.org</link>
    <description>This file is an XML representation of an issue</description>
    <language>en-us</language>    <build-info>
        <version>9.7.1</version>
        <build-number>970001</build-number>
        <build-date>13-04-2023</build-date>
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<item>
            <title>[SERVER-57798] Direct user to MongoDB Compass download page when failing to install MongoDB Compass due to a connection issue using ./install_compass</title>
                <link>https://jira.mongodb.org/browse/SERVER-57798</link>
                <project id="10000" key="SERVER">Core Server</project>
                    <description>&lt;p&gt;When a user fails to install MongoDB Compass using &lt;tt&gt;./install_compass&lt;/tt&gt; after installing MongoDB v4.4.6 Community on macOS, it will direct them to filing a SERVER ticket by logging the line: &lt;/p&gt;
&lt;p/&gt;
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&lt;p/&gt;

&lt;p&gt;Can we instead change this to direct them over to the &lt;a href=&quot;https://www.mongodb.com/try/download/compass&quot; class=&quot;external-link&quot; target=&quot;_blank&quot; rel=&quot;nofollow noopener&quot;&gt;download page&lt;/a&gt; and/or the &lt;a href=&quot;https://docs.mongodb.com/compass/current/install/#download-and-install-compass&quot; class=&quot;external-link&quot; target=&quot;_blank&quot; rel=&quot;nofollow noopener&quot;&gt;docs&lt;/a&gt;&lt;/p&gt;</description>
                <environment></environment>
        <key id="1788695">SERVER-57798</key>
            <summary>Direct user to MongoDB Compass download page when failing to install MongoDB Compass due to a connection issue using ./install_compass</summary>
                <type id="3" iconUrl="https://jira.mongodb.org/secure/viewavatar?size=xsmall&amp;avatarId=14718&amp;avatarType=issuetype">Task</type>
                                            <priority id="3" iconUrl="https://jira.mongodb.org/images/icons/priorities/major.svg">Major - P3</priority>
                        <status id="6" iconUrl="https://jira.mongodb.org/images/icons/statuses/closed.png" description="The issue is considered finished, the resolution is correct. Issues which are closed can be reopened.">Closed</status>
                    <statusCategory id="3" key="done" colorName="success"/>
                                    <resolution id="13201">Fixed</resolution>
                                        <assignee username="ryan.egesdahl@mongodb.com">Ryan Egesdahl</assignee>
                                    <reporter username="edwin.zhou@mongodb.com">Edwin Zhou</reporter>
                        <labels>
                    </labels>
                <created>Thu, 17 Jun 2021 19:11:08 +0000</created>
                <updated>Sun, 29 Oct 2023 21:51:59 +0000</updated>
                            <resolved>Thu, 8 Jul 2021 20:17:29 +0000</resolved>
                                                    <fixVersion>4.2.16</fixVersion>
                    <fixVersion>4.4.8</fixVersion>
                    <fixVersion>5.0.2</fixVersion>
                    <fixVersion>4.0.27</fixVersion>
                    <fixVersion>5.1.0-rc0</fixVersion>
                                                        <votes>0</votes>
                                    <watches>2</watches>
                                                                                                                <comments>
                            <comment id="4107500" author="JIRAUSER1259052" created="Wed, 6 Oct 2021 18:28:16 +0000"  >&lt;p&gt;Updating the fixversion since branching activities occurred yesterday. This ticket will be in rc0 when it&#8217;s been triggered. For more active release information, please keep an eye on #server-release. Thank you!&lt;/p&gt;</comment>
                            <comment id="3953309" author="xgen-internal-githook" created="Tue, 20 Jul 2021 18:49:29 +0000"  >&lt;p&gt;Author:&lt;/p&gt;
{&apos;name&apos;: &apos;Ryan Egesdahl&apos;, &apos;email&apos;: &apos;ryan.egesdahl@mongodb.com&apos;, &apos;username&apos;: &apos;deriamis&apos;}
&lt;p&gt;Message: &lt;a href=&quot;https://jira.mongodb.org/browse/SERVER-57798&quot; title=&quot;Direct user to MongoDB Compass download page when failing to install MongoDB Compass due to a connection issue using ./install_compass&quot; class=&quot;issue-link&quot; data-issue-key=&quot;SERVER-57798&quot;&gt;&lt;del&gt;SERVER-57798&lt;/del&gt;&lt;/a&gt; Direct user to manually install on Compass download failure&lt;/p&gt;

&lt;p&gt;We really don&apos;t need the user to tell us something has failed in a way&lt;br/&gt;
we generally expected might happen from time to time. It&apos;s much more&lt;br/&gt;
helpful from the user&apos;s perspective to know how to install Compass&lt;br/&gt;
manually when the installer script fails, so we&apos;ll direct them to the&lt;br/&gt;
appropriate documentation from now on.&lt;/p&gt;

&lt;p&gt;(cherry picked from commit 10c13a0b1c54489fdbf5b029356caf445e6674e4)&lt;br/&gt;
(cherry picked from commit 9f88f92a2d8aa1a6bff8180e9ae735d437ecd00b)&lt;br/&gt;
(cherry picked from commit a01bd3475af76d65f1b2aadff970120774d7f2ab)&lt;br/&gt;
(cherry picked from commit 83bc43d9656e4e298b0da87e65a955a1cb4ec37c)&lt;br/&gt;
Branch: v4.0&lt;br/&gt;
&lt;a href=&quot;https://github.com/mongodb/mongo/commit/d55942f988e3f1c30ae394b4f7708daccfc2b133&quot; class=&quot;external-link&quot; target=&quot;_blank&quot; rel=&quot;nofollow noopener&quot;&gt;https://github.com/mongodb/mongo/commit/d55942f988e3f1c30ae394b4f7708daccfc2b133&lt;/a&gt;&lt;/p&gt;</comment>
                            <comment id="3953257" author="xgen-internal-githook" created="Tue, 20 Jul 2021 18:28:09 +0000"  >&lt;p&gt;Author:&lt;/p&gt;
{&apos;name&apos;: &apos;Ryan Egesdahl&apos;, &apos;email&apos;: &apos;ryan.egesdahl@mongodb.com&apos;, &apos;username&apos;: &apos;deriamis&apos;}
&lt;p&gt;Message: &lt;a href=&quot;https://jira.mongodb.org/browse/SERVER-57798&quot; title=&quot;Direct user to MongoDB Compass download page when failing to install MongoDB Compass due to a connection issue using ./install_compass&quot; class=&quot;issue-link&quot; data-issue-key=&quot;SERVER-57798&quot;&gt;&lt;del&gt;SERVER-57798&lt;/del&gt;&lt;/a&gt; Direct user to manually install on Compass download failure&lt;/p&gt;

&lt;p&gt;We really don&apos;t need the user to tell us something has failed in a way&lt;br/&gt;
we generally expected might happen from time to time. It&apos;s much more&lt;br/&gt;
helpful from the user&apos;s perspective to know how to install Compass&lt;br/&gt;
manually when the installer script fails, so we&apos;ll direct them to the&lt;br/&gt;
appropriate documentation from now on.&lt;/p&gt;

&lt;p&gt;(cherry picked from commit 10c13a0b1c54489fdbf5b029356caf445e6674e4)&lt;br/&gt;
(cherry picked from commit 9f88f92a2d8aa1a6bff8180e9ae735d437ecd00b)&lt;br/&gt;
(cherry picked from commit a01bd3475af76d65f1b2aadff970120774d7f2ab)&lt;br/&gt;
Branch: v4.2&lt;br/&gt;
&lt;a href=&quot;https://github.com/mongodb/mongo/commit/83bc43d9656e4e298b0da87e65a955a1cb4ec37c&quot; class=&quot;external-link&quot; target=&quot;_blank&quot; rel=&quot;nofollow noopener&quot;&gt;https://github.com/mongodb/mongo/commit/83bc43d9656e4e298b0da87e65a955a1cb4ec37c&lt;/a&gt;&lt;/p&gt;</comment>
                            <comment id="3953105" author="xgen-internal-githook" created="Tue, 20 Jul 2021 17:45:03 +0000"  >&lt;p&gt;Author:&lt;/p&gt;
{&apos;name&apos;: &apos;Ryan Egesdahl&apos;, &apos;email&apos;: &apos;ryan.egesdahl@mongodb.com&apos;, &apos;username&apos;: &apos;deriamis&apos;}
&lt;p&gt;Message: &lt;a href=&quot;https://jira.mongodb.org/browse/SERVER-57798&quot; title=&quot;Direct user to MongoDB Compass download page when failing to install MongoDB Compass due to a connection issue using ./install_compass&quot; class=&quot;issue-link&quot; data-issue-key=&quot;SERVER-57798&quot;&gt;&lt;del&gt;SERVER-57798&lt;/del&gt;&lt;/a&gt; Direct user to manually install on Compass download failure&lt;/p&gt;

&lt;p&gt;We really don&apos;t need the user to tell us something has failed in a way&lt;br/&gt;
we generally expected might happen from time to time. It&apos;s much more&lt;br/&gt;
helpful from the user&apos;s perspective to know how to install Compass&lt;br/&gt;
manually when the installer script fails, so we&apos;ll direct them to the&lt;br/&gt;
appropriate documentation from now on.&lt;/p&gt;

&lt;p&gt;(cherry picked from commit 10c13a0b1c54489fdbf5b029356caf445e6674e4)&lt;br/&gt;
(cherry picked from commit 9f88f92a2d8aa1a6bff8180e9ae735d437ecd00b)&lt;br/&gt;
Branch: v4.4&lt;br/&gt;
&lt;a href=&quot;https://github.com/mongodb/mongo/commit/a01bd3475af76d65f1b2aadff970120774d7f2ab&quot; class=&quot;external-link&quot; target=&quot;_blank&quot; rel=&quot;nofollow noopener&quot;&gt;https://github.com/mongodb/mongo/commit/a01bd3475af76d65f1b2aadff970120774d7f2ab&lt;/a&gt;&lt;/p&gt;</comment>
                            <comment id="3951033" author="xgen-internal-githook" created="Tue, 20 Jul 2021 04:46:33 +0000"  >&lt;p&gt;Author:&lt;/p&gt;
{&apos;name&apos;: &apos;Ryan Egesdahl&apos;, &apos;email&apos;: &apos;ryan.egesdahl@mongodb.com&apos;, &apos;username&apos;: &apos;deriamis&apos;}
&lt;p&gt;Message: &lt;a href=&quot;https://jira.mongodb.org/browse/SERVER-57798&quot; title=&quot;Direct user to MongoDB Compass download page when failing to install MongoDB Compass due to a connection issue using ./install_compass&quot; class=&quot;issue-link&quot; data-issue-key=&quot;SERVER-57798&quot;&gt;&lt;del&gt;SERVER-57798&lt;/del&gt;&lt;/a&gt; Direct user to manually install on Compass download failure&lt;/p&gt;

&lt;p&gt;We really don&apos;t need the user to tell us something has failed in a way&lt;br/&gt;
we generally expected might happen from time to time. It&apos;s much more&lt;br/&gt;
helpful from the user&apos;s perspective to know how to install Compass&lt;br/&gt;
manually when the installer script fails, so we&apos;ll direct them to the&lt;br/&gt;
appropriate documentation from now on.&lt;/p&gt;

&lt;p&gt;(cherry picked from commit 10c13a0b1c54489fdbf5b029356caf445e6674e4)&lt;br/&gt;
Branch: v5.0&lt;br/&gt;
&lt;a href=&quot;https://github.com/mongodb/mongo/commit/9f88f92a2d8aa1a6bff8180e9ae735d437ecd00b&quot; class=&quot;external-link&quot; target=&quot;_blank&quot; rel=&quot;nofollow noopener&quot;&gt;https://github.com/mongodb/mongo/commit/9f88f92a2d8aa1a6bff8180e9ae735d437ecd00b&lt;/a&gt;&lt;/p&gt;</comment>
                            <comment id="3924016" author="xgen-internal-githook" created="Thu, 8 Jul 2021 19:47:34 +0000"  >&lt;p&gt;Author:&lt;/p&gt;
{&apos;name&apos;: &apos;Ryan Egesdahl&apos;, &apos;email&apos;: &apos;ryan.egesdahl@mongodb.com&apos;, &apos;username&apos;: &apos;deriamis&apos;}
&lt;p&gt;Message: &lt;a href=&quot;https://jira.mongodb.org/browse/SERVER-57798&quot; title=&quot;Direct user to MongoDB Compass download page when failing to install MongoDB Compass due to a connection issue using ./install_compass&quot; class=&quot;issue-link&quot; data-issue-key=&quot;SERVER-57798&quot;&gt;&lt;del&gt;SERVER-57798&lt;/del&gt;&lt;/a&gt; Direct user to manually install on Compass download failure&lt;/p&gt;

&lt;p&gt;We really don&apos;t need the user to tell us something has failed in a way&lt;br/&gt;
we generally expected might happen from time to time. It&apos;s much more&lt;br/&gt;
helpful from the user&apos;s perspective to know how to install Compass&lt;br/&gt;
manually when the installer script fails, so we&apos;ll direct them to the&lt;br/&gt;
appropriate documentation from now on.&lt;br/&gt;
Branch: master&lt;br/&gt;
&lt;a href=&quot;https://github.com/mongodb/mongo/commit/10c13a0b1c54489fdbf5b029356caf445e6674e4&quot; class=&quot;external-link&quot; target=&quot;_blank&quot; rel=&quot;nofollow noopener&quot;&gt;https://github.com/mongodb/mongo/commit/10c13a0b1c54489fdbf5b029356caf445e6674e4&lt;/a&gt;&lt;/p&gt;</comment>
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            <issuekey id="1778690">SERVER-57670</issuekey>
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