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    <title>MongoDB Jira</title>
    <link>https://jira.mongodb.org</link>
    <description>This file is an XML representation of an issue</description>
    <language>en-us</language>    <build-info>
        <version>9.7.1</version>
        <build-number>970001</build-number>
        <build-date>13-04-2023</build-date>
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<item>
            <title>[SERVER-57848] install_compass.log</title>
                <link>https://jira.mongodb.org/browse/SERVER-57848</link>
                <project id="10000" key="SERVER">Core Server</project>
                    <description>&lt;p&gt;Download complete!&lt;/p&gt;

&lt;p&gt;Installing the package...&lt;/p&gt;

&lt;p&gt;Copying MongoDB Compass.app to /Applications&lt;/p&gt;

&lt;p&gt;Problem opening application: The file /Users/kevinleckenby/Dropbox/My Mac (Kevins-MBP.home)/Downloads/mongoDB/mongodb-macos-x86_64-4.4.6/bin/&apos;/Applications/MongoDB Compass.app&apos; does not exist.&lt;/p&gt;

&lt;p&gt;Traceback (most recent call last):&lt;/p&gt;

&lt;p&gt;&#160; File &quot;./install_compass&quot;, line 385, in download_and_install_compass&lt;/p&gt;

&lt;p&gt;&#160; &#160; install_mac(filename)&lt;/p&gt;

&lt;p&gt;&#160; File &quot;./install_compass&quot;, line 208, in install_mac&lt;/p&gt;

&lt;p&gt;&#160; &#160; raise InstallationError(&apos;Problem opening application: &apos; + stderr)&lt;/p&gt;

&lt;p&gt;InstallationError: Problem opening application: The file /Users/kevinleckenby/Dropbox/My Mac (Kevins-MBP.home)/Downloads/mongoDB/mongodb-macos-x86_64-4.4.6/bin/&apos;/Applications/MongoDB Compass.app&apos; does not exist.&lt;/p&gt;

&lt;p&gt;&#160;&lt;/p&gt;

&lt;p&gt;Cleaning up...&lt;/p&gt;

&lt;p&gt;Done!&lt;/p&gt;

&lt;p&gt;A log file for this installation can be found at /tmp/install_compass.log&lt;/p&gt;

&lt;p&gt;Please open a ticket with the log file attached on the SERVER project at &lt;a href=&quot;https://jira.mongodb.org/&quot; class=&quot;external-link&quot; rel=&quot;nofollow&quot;&gt;https://jira.mongodb.org/&lt;/a&gt;&lt;/p&gt;</description>
                <environment></environment>
        <key id="1789860">SERVER-57848</key>
            <summary>install_compass.log</summary>
                <type id="1" iconUrl="https://jira.mongodb.org/secure/viewavatar?size=xsmall&amp;avatarId=14703&amp;avatarType=issuetype">Bug</type>
                                            <priority id="3" iconUrl="https://jira.mongodb.org/images/icons/priorities/major.svg">Major - P3</priority>
                        <status id="6" iconUrl="https://jira.mongodb.org/images/icons/statuses/closed.png" description="The issue is considered finished, the resolution is correct. Issues which are closed can be reopened.">Closed</status>
                    <statusCategory id="3" key="done" colorName="success"/>
                                    <resolution id="9">Done</resolution>
                                        <assignee username="eric.sedor@mongodb.com">Eric Sedor</assignee>
                                    <reporter username="lloyd.leckenby@student.ctuonline.edu">Lloyd Leckenby</reporter>
                        <labels>
                    </labels>
                <created>Fri, 18 Jun 2021 16:01:07 +0000</created>
                <updated>Tue, 22 Jun 2021 23:00:52 +0000</updated>
                            <resolved>Tue, 22 Jun 2021 23:00:52 +0000</resolved>
                                                                                        <votes>0</votes>
                                    <watches>3</watches>
                                                                                                                <comments>
                            <comment id="3892955" author="eric.sedor" created="Tue, 22 Jun 2021 23:00:35 +0000"  >&lt;p&gt;No wories &lt;a href=&quot;https://jira.mongodb.org/secure/ViewProfile.jspa?name=lloyd.leckenby%40student.ctuonline.edu&quot; class=&quot;user-hover&quot; rel=&quot;lloyd.leckenby@student.ctuonline.edu&quot;&gt;lloyd.leckenby@student.ctuonline.edu&lt;/a&gt;,&lt;/p&gt;

&lt;p&gt;In general, I&apos;d encourage you to reach out to the &lt;a href=&quot;https://community.mongodb.com&quot; class=&quot;external-link&quot; target=&quot;_blank&quot; rel=&quot;nofollow noopener&quot;&gt;MongoDB Developer Community Forums&lt;/a&gt; if you ever need help understanding how to do something with MongoDB. The community will send you here to the SERVER project if it looks like a bug is involved or if a feature request would improve your experience.&lt;/p&gt;

&lt;p&gt;Sincerely,&lt;br/&gt;
Eric&lt;/p&gt;</comment>
                            <comment id="3892952" author="JIRAUSER1260756" created="Tue, 22 Jun 2021 22:58:02 +0000"  >&lt;p&gt;Hi Eric,&lt;/p&gt;

&lt;p&gt; I finally have mongo DB working in the IDLE Shell, Sorry to bother you.  It would appear to me that it was a little advanced(like over my head) please forget the Ticket as I am working through the tutorials on Pymongo and am quite happy with what I am learning.&lt;/p&gt;

&lt;p&gt;LKL&lt;/p&gt;</comment>
                            <comment id="3892696" author="eric.sedor" created="Tue, 22 Jun 2021 20:57:46 +0000"  >&lt;p&gt;Hi &lt;a href=&quot;https://jira.mongodb.org/secure/ViewProfile.jspa?name=lloyd.leckenby%40student.ctuonline.edu&quot; class=&quot;user-hover&quot; rel=&quot;lloyd.leckenby@student.ctuonline.edu&quot;&gt;lloyd.leckenby@student.ctuonline.edu&lt;/a&gt;, with apology, the log message directing you to the SERVER project is out of date. We&apos;re working to update it as part of &lt;a href=&quot;https://jira.mongodb.org/browse/SERVER-57798&quot; title=&quot;Direct user to MongoDB Compass download page when failing to install MongoDB Compass due to a connection issue using ./install_compass&quot; class=&quot;issue-link&quot; data-issue-key=&quot;SERVER-57798&quot;&gt;&lt;del&gt;SERVER-57798&lt;/del&gt;&lt;/a&gt;.&lt;/p&gt;

&lt;p&gt;Can you check out the documentation &lt;a href=&quot;https://docs.mongodb.com/compass/current/install/#download-and-install-compass&quot; class=&quot;external-link&quot; target=&quot;_blank&quot; rel=&quot;nofollow noopener&quot;&gt;here&lt;/a&gt;? In particular, for macOS you&apos;ll want to install via the &lt;tt&gt;dmg&lt;/tt&gt; downloadable &lt;a href=&quot;https://www.mongodb.com/try/download/compass&quot; class=&quot;external-link&quot; target=&quot;_blank&quot; rel=&quot;nofollow noopener&quot;&gt;here&lt;/a&gt;.&lt;/p&gt;

&lt;p&gt;Does this help?&lt;/p&gt;</comment>
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