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    <title>MongoDB Jira</title>
    <link>https://jira.mongodb.org</link>
    <description>This file is an XML representation of an issue</description>
    <language>en-us</language>    <build-info>
        <version>9.7.1</version>
        <build-number>970001</build-number>
        <build-date>13-04-2023</build-date>
    </build-info>


<item>
            <title>[SERVER-59151] Mongodb databse freezing</title>
                <link>https://jira.mongodb.org/browse/SERVER-59151</link>
                <project id="10000" key="SERVER">Core Server</project>
                    <description>&lt;p&gt;We have a Primary server with Secondary ones.&lt;/p&gt;

&lt;p&gt;Sometimes it freezes without any error messages, and it crashes and doesnt take any connection nor respond to commands.&lt;/p&gt;

&lt;p&gt;If i do the shutdown command, it logs: got request after shutdown()&lt;/p&gt;

&lt;p&gt;I tried to track all the syslogs and mongo logs, I couldn&apos;t find anything, just the connection takes too much time to close.&lt;/p&gt;

&lt;p&gt;Did anyone ever experience this error? and what was the solution for it?&lt;/p&gt;</description>
                <environment>Ubuntu 14.4.2 LTS</environment>
        <key id="1843204">SERVER-59151</key>
            <summary>Mongodb databse freezing</summary>
                <type id="6" iconUrl="https://jira.mongodb.org/secure/viewavatar?size=xsmall&amp;avatarId=14720&amp;avatarType=issuetype">Question</type>
                                            <priority id="3" iconUrl="https://jira.mongodb.org/images/icons/priorities/major.svg">Major - P3</priority>
                        <status id="6" iconUrl="https://jira.mongodb.org/images/icons/statuses/closed.png" description="The issue is considered finished, the resolution is correct. Issues which are closed can be reopened.">Closed</status>
                    <statusCategory id="3" key="done" colorName="success"/>
                                    <resolution id="9">Done</resolution>
                                        <assignee username="edwin.zhou@mongodb.com">Edwin Zhou</assignee>
                                    <reporter username="rhea.moubarak@intm.fr">Rhea Moubarak</reporter>
                        <labels>
                            <label>Bug</label>
                    </labels>
                <created>Fri, 6 Aug 2021 09:54:47 +0000</created>
                <updated>Thu, 16 Sep 2021 17:59:42 +0000</updated>
                            <resolved>Thu, 16 Sep 2021 17:59:42 +0000</resolved>
                                    <version>3.2.2</version>
                                                    <component>Admin</component>
                    <component>Replication</component>
                                        <votes>0</votes>
                                    <watches>3</watches>
                                                                                                                <comments>
                            <comment id="4066615" author="JIRAUSER1257066" created="Thu, 16 Sep 2021 17:59:42 +0000"  >&lt;p&gt;Hi &lt;a href=&quot;https://jira.mongodb.org/secure/ViewProfile.jspa?name=rhea.moubarak%40intm.fr&quot; class=&quot;user-hover&quot; rel=&quot;rhea.moubarak@intm.fr&quot;&gt;rhea.moubarak@intm.fr&lt;/a&gt;,&lt;/p&gt;

&lt;p&gt;Unfortunately without an incident of this on a supported version (&amp;gt;=4.0.latest) we can&apos;t provide much guidance on how to resolve this issue. Please note that the SERVER project is for bugs for supported MongoDB versions. As this ticket does not appear to be a bug on a supported version, I will now close it. If you need further assistance troubleshooting, I encourage you to ask our community by posting on the &lt;a href=&quot;https://community.mongodb.com&quot; class=&quot;external-link&quot; target=&quot;_blank&quot; rel=&quot;nofollow noopener&quot;&gt;MongoDB Developer Community Forums&lt;/a&gt;.&lt;/p&gt;

&lt;p&gt;If you&apos;re able to upgrade to a supported version and continue to come across unexpected freezes, please let us know and we will be happy to continue our investigation!&lt;/p&gt;

&lt;p&gt;Best,&lt;br/&gt;
Edwin&lt;/p&gt;</comment>
                            <comment id="4042770" author="JIRAUSER1261389" created="Tue, 7 Sep 2021 16:15:29 +0000"  >&lt;p&gt;Hi Edwin,&lt;/p&gt;

&lt;p&gt;No we haven&apos;t upgraded to the new version, I am still trying to figure out a temporary solution for the upcoming few months.&lt;/p&gt;

&lt;p&gt;Please find attached few useful logs. Let me know if you need anything more.&lt;/p&gt;

&lt;p&gt;Best,&lt;/p&gt;

&lt;p&gt;Rhea&lt;/p&gt;

&lt;p&gt;&lt;span class=&quot;nobr&quot;&gt;&lt;a href=&quot;https://jira.mongodb.org/secure/attachment/333777/333777_logs%282%29.txt&quot; title=&quot;logs(2).txt attached to SERVER-59151&quot;&gt;logs(2).txt&lt;sup&gt;&lt;img class=&quot;rendericon&quot; src=&quot;https://jira.mongodb.org/images/icons/link_attachment_7.gif&quot; height=&quot;7&quot; width=&quot;7&quot; align=&quot;absmiddle&quot; alt=&quot;&quot; border=&quot;0&quot;/&gt;&lt;/sup&gt;&lt;/a&gt;&lt;/span&gt;&lt;span class=&quot;nobr&quot;&gt;&lt;a href=&quot;https://jira.mongodb.org/secure/attachment/333776/333776_logs%281%29.txt&quot; title=&quot;logs(1).txt attached to SERVER-59151&quot;&gt;logs(1).txt&lt;sup&gt;&lt;img class=&quot;rendericon&quot; src=&quot;https://jira.mongodb.org/images/icons/link_attachment_7.gif&quot; height=&quot;7&quot; width=&quot;7&quot; align=&quot;absmiddle&quot; alt=&quot;&quot; border=&quot;0&quot;/&gt;&lt;/sup&gt;&lt;/a&gt;&lt;/span&gt;&lt;span class=&quot;nobr&quot;&gt;&lt;a href=&quot;https://jira.mongodb.org/secure/attachment/333775/333775_freeze_moment.txt&quot; title=&quot;freeze_moment.txt attached to SERVER-59151&quot;&gt;freeze_moment.txt&lt;sup&gt;&lt;img class=&quot;rendericon&quot; src=&quot;https://jira.mongodb.org/images/icons/link_attachment_7.gif&quot; height=&quot;7&quot; width=&quot;7&quot; align=&quot;absmiddle&quot; alt=&quot;&quot; border=&quot;0&quot;/&gt;&lt;/sup&gt;&lt;/a&gt;&lt;/span&gt;&lt;/p&gt;</comment>
                            <comment id="4039243" author="JIRAUSER1257066" created="Fri, 3 Sep 2021 15:46:48 +0000"  >&lt;p&gt;Hi &lt;a href=&quot;https://jira.mongodb.org/secure/ViewProfile.jspa?name=rhea.moubarak%40intm.fr&quot; class=&quot;user-hover&quot; rel=&quot;rhea.moubarak@intm.fr&quot;&gt;rhea.moubarak@intm.fr&lt;/a&gt;,&lt;/p&gt;

&lt;p&gt;We still need additional information to diagnose the problem. If this is still an issue for you, would you please upgrade MongoDB to a supported version and collect stack traces if it continues to hang?&lt;/p&gt;

&lt;p&gt;Best,&lt;br/&gt;
Edwin&lt;/p&gt;</comment>
                            <comment id="3997547" author="JIRAUSER1257066" created="Thu, 12 Aug 2021 15:10:49 +0000"  >&lt;p&gt;Hi &lt;a href=&quot;https://jira.mongodb.org/secure/ViewProfile.jspa?name=rhea.moubarak%40intm.fr&quot; class=&quot;user-hover&quot; rel=&quot;rhea.moubarak@intm.fr&quot;&gt;rhea.moubarak@intm.fr&lt;/a&gt;,&lt;/p&gt;

&lt;p&gt;MongoDB v3.2 &lt;a href=&quot;https://www.mongodb.com/support-policy/legacy&quot; class=&quot;external-link&quot; target=&quot;_blank&quot; rel=&quot;nofollow noopener&quot;&gt;reached end of life in September 2018&lt;/a&gt; and is no longer supported. Can you please upgrade to MongoDB v4.0+ by following our &lt;a href=&quot;https://docs.mongodb.com/manual/tutorial/upgrade-revision/&quot; class=&quot;external-link&quot; target=&quot;_blank&quot; rel=&quot;nofollow noopener&quot;&gt;upgrade tutorial&lt;/a&gt; and verify if your server continues to freeze? &lt;/p&gt;

&lt;p&gt;If your cluster continues to hang, can you please provide the following:&lt;/p&gt;
&lt;ol&gt;
	&lt;li&gt;Archive (tar or zip) the mongod.log files and the &lt;tt&gt;$dbpath/diagnostic.data&lt;/tt&gt; directory (the contents are described &lt;a href=&quot;https://docs.mongodb.com/manual/administration/analyzing-mongodb-performance/#full-time-diagnostic-data-capture&quot; class=&quot;external-link&quot; target=&quot;_blank&quot; rel=&quot;nofollow noopener&quot;&gt;here&lt;/a&gt;)&lt;/li&gt;
	&lt;li&gt;Collect stack trace samples with gdb during the freeze.
&lt;p/&gt;
&lt;div id=&quot;syntaxplugin&quot; class=&quot;syntaxplugin&quot; style=&quot;border: 1px dashed #bbb; border-radius: 5px !important; overflow: auto; max-height: 30em;&quot;&gt;
&lt;table cellspacing=&quot;0&quot; cellpadding=&quot;0&quot; border=&quot;0&quot; width=&quot;100%&quot; style=&quot;font-size: 1em; line-height: 1.4em !important; font-weight: normal; font-style: normal; color: black;&quot;&gt;
		&lt;tbody &gt;
				&lt;tr id=&quot;syntaxplugin_code_and_gutter&quot;&gt;
						&lt;td  style=&quot; line-height: 1.4em !important; padding: 0em; vertical-align: top;&quot;&gt;
					&lt;pre style=&quot;font-size: 1em; margin: 0 10px;  margin-top: 10px;   width: auto; padding: 0;&quot;&gt;&lt;span style=&quot;color: black; font-family: &apos;Consolas&apos;, &apos;Bitstream Vera Sans Mono&apos;, &apos;Courier New&apos;, Courier, monospace !important;&quot;&gt;# collect stack trace samples with gdb&lt;/span&gt;&lt;/pre&gt;
			&lt;/td&gt;
		&lt;/tr&gt;
				&lt;tr id=&quot;syntaxplugin_code_and_gutter&quot;&gt;
						&lt;td  style=&quot; line-height: 1.4em !important; padding: 0em; vertical-align: top;&quot;&gt;
					&lt;pre style=&quot;font-size: 1em; margin: 0 10px;   margin-bottom: 10px;  width: auto; padding: 0;&quot;&gt;&lt;span style=&quot;color: black; font-family: &apos;Consolas&apos;, &apos;Bitstream Vera Sans Mono&apos;, &apos;Courier New&apos;, Courier, monospace !important;&quot;&gt;gdb -p $(pidof mongod) -batch -ex &apos;thread apply all bt&apos; &amp;gt;gdb.txt&lt;/span&gt;&lt;/pre&gt;
			&lt;/td&gt;
		&lt;/tr&gt;
			&lt;/tbody&gt;
&lt;/table&gt;
&lt;/div&gt;
&lt;p/&gt;&lt;/li&gt;
&lt;/ol&gt;


&lt;p&gt;Then can you please upload those files to this &lt;a href=&quot;https://amphora.corp.mongodb.com/public/upload/eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJmb2xkZXJfaWQiOiIxNDMxOTQ5MjQ3NjUiLCJleHAiOjE2MzEzNzI4MTF9.43MaF_Y8Gpu4p7FpjrKZw5Xg3gPPoeem1rIMvrw9A6o&quot; class=&quot;external-link&quot; target=&quot;_blank&quot; rel=&quot;nofollow noopener&quot;&gt;support uploader&lt;/a&gt; location.&lt;/p&gt;

&lt;p&gt;Best,&lt;br/&gt;
Edwin&lt;/p&gt;</comment>
                    </comments>
                    <attachments>
                            <attachment id="333775" name="freeze_moment.txt" size="12511" author="rhea.moubarak@intm.fr" created="Tue, 7 Sep 2021 16:12:31 +0000"/>
                            <attachment id="333776" name="logs(1).txt" size="106191" author="rhea.moubarak@intm.fr" created="Tue, 7 Sep 2021 16:12:32 +0000"/>
                            <attachment id="333777" name="logs(2).txt" size="105288" author="rhea.moubarak@intm.fr" created="Tue, 7 Sep 2021 16:12:32 +0000"/>
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