<!-- 
RSS generated by JIRA (9.7.1#970001-sha1:2222b88b221c4928ef0de3161136cc90c8356a66) at Thu Feb 08 06:25:27 UTC 2024

It is possible to restrict the fields that are returned in this document by specifying the 'field' parameter in your request.
For example, to request only the issue key and summary append 'field=key&field=summary' to the URL of your request.
-->
<rss version="0.92" >
<channel>
    <title>MongoDB Jira</title>
    <link>https://jira.mongodb.org</link>
    <description>This file is an XML representation of an issue</description>
    <language>en-us</language>    <build-info>
        <version>9.7.1</version>
        <build-number>970001</build-number>
        <build-date>13-04-2023</build-date>
    </build-info>


<item>
            <title>[SERVER-73725] mongo db service often getting restarted </title>
                <link>https://jira.mongodb.org/browse/SERVER-73725</link>
                <project id="10000" key="SERVER">Core Server</project>
                    <description>&lt;p&gt;I&apos;ve windows server 2019, running community edition 5.0.6. I see service is been configured correctly and runs under &apos;NETWORK SERVICE&apos; account.&#160; I&apos;ve attached minidump for your reference, I believe analyzing this dump file should reveal the cause of restart issue.&#160;&#160;&lt;/p&gt;

&lt;p&gt;Also attached log, search for text &apos;SERVER RESTARTED&apos;&#160; in that log file to get more details&lt;/p&gt;

&lt;p&gt;Really appreciate if you could revert on this at the earliest&lt;/p&gt;</description>
                <environment></environment>
        <key id="2255380">SERVER-73725</key>
            <summary>mongo db service often getting restarted </summary>
                <type id="1" iconUrl="https://jira.mongodb.org/secure/viewavatar?size=xsmall&amp;avatarId=14703&amp;avatarType=issuetype">Bug</type>
                                            <priority id="3" iconUrl="https://jira.mongodb.org/images/icons/priorities/major.svg">Major - P3</priority>
                        <status id="6" iconUrl="https://jira.mongodb.org/images/icons/statuses/closed.png" description="The issue is considered finished, the resolution is correct. Issues which are closed can be reopened.">Closed</status>
                    <statusCategory id="3" key="done" colorName="success"/>
                                    <resolution id="9">Done</resolution>
                                        <assignee username="yuan.fang@mongodb.com">Yuan Fang</assignee>
                                    <reporter username="sbodake@deloitte.com">Satish Bodake</reporter>
                        <labels>
                    </labels>
                <created>Tue, 7 Feb 2023 18:07:31 +0000</created>
                <updated>Fri, 24 Feb 2023 20:19:39 +0000</updated>
                            <resolved>Thu, 9 Feb 2023 21:35:48 +0000</resolved>
                                                                                        <votes>0</votes>
                                    <watches>3</watches>
                                                                                                                <comments>
                            <comment id="5229915" author="JIRAUSER1272775" created="Fri, 24 Feb 2023 19:53:53 +0000"  >&lt;p&gt;Beside &quot;Access Denied&quot; issue, there are some other causes as well, service still restarted multiple times. Here is the log, I&apos;m unable to figure out the issue. This is latest logs&lt;/p&gt;

&lt;p&gt;See attached log file., there is dump file but couldn&apos;t analyze it. Mostly it says - &quot;Unhandled exception&quot;,&quot;attr&quot;:{&quot;exceptionString&quot;:&quot;0xE0000001&quot;,&quot;addressString&quot;:&quot;0x00007FFBFA1D9319&quot;}}&lt;/p&gt;

&lt;p&gt;&lt;span class=&quot;nobr&quot;&gt;&lt;a href=&quot;https://jira.mongodb.org/secure/attachment/433802/433802_mongo-support-log-ticket-SERVER-73725.txt&quot; title=&quot;mongo-support-log-ticket-SERVER-73725.txt attached to SERVER-73725&quot;&gt;mongo-support-log-ticket-SERVER-73725.txt&lt;sup&gt;&lt;img class=&quot;rendericon&quot; src=&quot;https://jira.mongodb.org/images/icons/link_attachment_7.gif&quot; height=&quot;7&quot; width=&quot;7&quot; align=&quot;absmiddle&quot; alt=&quot;&quot; border=&quot;0&quot;/&gt;&lt;/sup&gt;&lt;/a&gt;&lt;/span&gt;&lt;/p&gt;

&lt;p&gt;&lt;sup&gt;attached metrics as well - metrics.2023-02-23T23-24-28Z-00000&lt;/sup&gt;&lt;/p&gt;</comment>
                            <comment id="5184566" author="JIRAUSER1270794" created="Thu, 9 Feb 2023 21:32:57 +0000"  >&lt;p&gt;Hi &lt;a href=&quot;https://jira.mongodb.org/secure/ViewProfile.jspa?name=sbodake%40deloitte.com&quot; class=&quot;user-hover&quot; rel=&quot;sbodake@deloitte.com&quot;&gt;sbodake@deloitte.com&lt;/a&gt;,&lt;/p&gt;

&lt;p&gt;Thank you for your report. The following failure in the &lt;tt&gt;mongod.log&lt;/tt&gt;:&lt;/p&gt;

&lt;p/&gt;
&lt;div id=&quot;syntaxplugin&quot; class=&quot;syntaxplugin&quot; style=&quot;border: 1px dashed #bbb; border-radius: 5px !important; overflow: auto; max-height: 30em;&quot;&gt;
&lt;table cellspacing=&quot;0&quot; cellpadding=&quot;0&quot; border=&quot;0&quot; width=&quot;100%&quot; style=&quot;font-size: 1em; line-height: 1.4em !important; font-weight: normal; font-style: normal; color: black;&quot;&gt;
		&lt;tbody &gt;
				&lt;tr id=&quot;syntaxplugin_code_and_gutter&quot;&gt;
						&lt;td  style=&quot; line-height: 1.4em !important; padding: 0em; vertical-align: top;&quot;&gt;
					&lt;pre style=&quot;font-size: 1em; margin: 0 10px;  margin-top: 10px;   margin-bottom: 10px;  width: auto; padding: 0;&quot;&gt;&lt;span style=&quot;color: black; font-family: &apos;Consolas&apos;, &apos;Bitstream Vera Sans Mono&apos;, &apos;Courier New&apos;, Courier, monospace !important;&quot;&gt;{&quot;t&quot;:{&quot;$date&quot;:&quot;2023-02-03T01:46:23.766-05:00&quot;},&quot;s&quot;:&quot;F&quot;,  &quot;c&quot;:&quot;CONTROL&quot;,  &quot;id&quot;:4757800, &quot;ctx&quot;:&quot;ftdc&quot;,&quot;msg&quot;:&quot;Writing fatal message&quot;,&quot;attr&quot;:{&quot;message&quot;:&quot;DBException::toString(): FileRenameFailed: Access is denied\nActual exception type: class mongo::error_details::ExceptionForImpl&amp;lt;37,class mongo::AssertionException&amp;gt;\n&quot;}}&lt;/span&gt;&lt;/pre&gt;
			&lt;/td&gt;
		&lt;/tr&gt;
			&lt;/tbody&gt;
&lt;/table&gt;
&lt;/div&gt;
&lt;p/&gt;

&lt;p&gt;indicates that the mongod does not have the necessary permissions to rename files in its &lt;tt&gt;dbpath&lt;/tt&gt;. I would suggest investigating other tasks on the machine running that may be interfering with the mongod&apos;s permissions.&lt;/p&gt;

&lt;p&gt;As this ticket does not appear to be a bug, I will now close it. If you need further assistance troubleshooting, I encourage you to ask our community by posting on the &lt;a href=&quot;https://www.mongodb.com/community/forums&quot; class=&quot;external-link&quot; target=&quot;_blank&quot; rel=&quot;nofollow noopener&quot;&gt;MongoDB Developer Community Forums&lt;/a&gt;. If the discussion there leads you to suspect a bug in the MongoDB server, then we&apos;d want to investigate it as a possible bug here in the SERVER project.&lt;/p&gt;

&lt;p&gt;Regards,&lt;br/&gt;
Yuan&lt;/p&gt;</comment>
                    </comments>
                <issuelinks>
                            <issuelinktype id="10012">
                    <name>Related</name>
                                            <outwardlinks description="related to">
                                        <issuelink>
            <issuekey id="1633417">SERVER-54786</issuekey>
        </issuelink>
                            </outwardlinks>
                                                        </issuelinktype>
                    </issuelinks>
                <attachments>
                            <attachment id="430507" name="MongoDBpartial_log_0206.txt" size="2169549" author="sbodake@deloitte.com" created="Tue, 7 Feb 2023 18:17:02 +0000"/>
                            <attachment id="433803" name="metrics.2023-02-23T23-24-28Z-00000" size="1816841" author="sbodake@deloitte.com" created="Fri, 24 Feb 2023 19:54:22 +0000"/>
                            <attachment id="433802" name="mongo-support-log-ticket-SERVER-73725.txt" size="17326" author="sbodake@deloitte.com" created="Fri, 24 Feb 2023 19:53:43 +0000"/>
                            <attachment id="430537" name="mongod.2023-02-03T04-29-06.zip" size="666928" author="sbodake@deloitte.com" created="Tue, 7 Feb 2023 19:47:31 +0000"/>
                    </attachments>
                <subtasks>
                    </subtasks>
                <customfields>
                                                <customfield id="customfield_10050" key="com.atlassian.jira.toolkit:comments">
                        <customfieldname># Replies</customfieldname>
                        <customfieldvalues>
                            <customfieldvalue>2.0</customfieldvalue>
                        </customfieldvalues>
                    </customfield>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                <customfield id="customfield_10055" key="com.atlassian.jira.ext.charting:firstresponsedate">
                        <customfieldname>Date of 1st Reply</customfieldname>
                        <customfieldvalues>
                            <customfieldvalue>Tue, 7 Feb 2023 19:30:44 +0000</customfieldvalue>

                        </customfieldvalues>
                    </customfield>
                                                                <customfield id="customfield_10052" key="com.atlassian.jira.toolkit:dayslastcommented">
                        <customfieldname>Days since reply</customfieldname>
                        <customfieldvalues>
                                        49 weeks, 5 days ago
    
                        </customfieldvalues>
                    </customfield>
                                                                <customfield id="customfield_18254" key="com.onresolve.jira.groovy.groovyrunner:scripted-field">
                        <customfieldname>Dependencies</customfieldname>
                        <customfieldvalues>
                            <customfieldvalue><![CDATA[]]></customfieldvalue>


                        </customfieldvalues>
                    </customfield>
                                                                <customfield id="customfield_15850" key="com.atlassian.jira.plugins.jira-development-integration-plugin:devsummary">
                        <customfieldname>Development</customfieldname>
                        <customfieldvalues>
                            
                        </customfieldvalues>
                    </customfield>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    <customfield id="customfield_10057" key="com.atlassian.jira.toolkit:lastusercommented">
                        <customfieldname>Last comment by Customer</customfieldname>
                        <customfieldvalues>
                            <customfieldvalue>true</customfieldvalue>
                        </customfieldvalues>
                    </customfield>
                                                                                            <customfield id="customfield_10056" key="com.atlassian.jira.toolkit:lastupdaterorcommenter">
                        <customfieldname>Last commenter</customfieldname>
                        <customfieldvalues>
                            <customfieldvalue>sbodake@deloitte.com</customfieldvalue>

                        </customfieldvalues>
                    </customfield>
                                                                <customfield id="customfield_11151" key="com.atlassian.jira.toolkit:LastCommentDate">
                        <customfieldname>Last public comment date</customfieldname>
                        <customfieldvalues>
                            49 weeks, 5 days ago
                        </customfieldvalues>
                    </customfield>
                                                                                                                                                    <customfield id="customfield_10032" key="com.atlassian.jira.plugin.system.customfieldtypes:select">
                        <customfieldname>Operating System</customfieldname>
                        <customfieldvalues>
                                <customfieldvalue key="10026"><![CDATA[ALL]]></customfieldvalue>

                        </customfieldvalues>
                    </customfield>
                                                                                                                                                                                <customfield id="customfield_10051" key="com.atlassian.jira.toolkit:participants">
                        <customfieldname>Participants</customfieldname>
                        <customfieldvalues>
                                        <customfieldvalue>sbodake@deloitte.com</customfieldvalue>
            <customfieldvalue>yuan.fang@mongodb.com</customfieldvalue>
    
                        </customfieldvalues>
                    </customfield>
                                                                                                                                                                                                                                        <customfield id="customfield_14254" key="com.pyxis.greenhopper.jira:gh-lexo-rank">
                        <customfieldname>Product Rank</customfieldname>
                        <customfieldvalues>
                            <customfieldvalue>1|i1uf67:</customfieldvalue>

                        </customfieldvalues>
                    </customfield>
                                                                                                                                                                                <customfield id="customfield_12550" key="com.pyxis.greenhopper.jira:gh-lexo-rank">
                        <customfieldname>Rank</customfieldname>
                        <customfieldvalues>
                            <customfieldvalue>2|i1cvk0:</customfieldvalue>

                        </customfieldvalues>
                    </customfield>
                                                                <customfield id="customfield_10558" key="com.pyxis.greenhopper.jira:gh-global-rank">
                        <customfieldname>Rank (Obsolete)</customfieldname>
                        <customfieldvalues>
                            <customfieldvalue>9223372036854775807</customfieldvalue>
                        </customfieldvalues>
                    </customfield>
                                                                                            <customfield id="customfield_23361" key="com.onresolve.jira.groovy.groovyrunner:scripted-field">
                        <customfieldname>Requested By</customfieldname>
                        <customfieldvalues>
                                

                        </customfieldvalues>
                    </customfield>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            <customfield id="customfield_10053" key="com.atlassian.jira.ext.charting:timeinstatus">
                        <customfieldname>Time In Status</customfieldname>
                        <customfieldvalues>
                            
                        </customfieldvalues>
                    </customfield>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                        <customfield id="customfield_22870" key="com.onresolve.jira.groovy.groovyrunner:scripted-field">
                        <customfieldname>Triagers</customfieldname>
                        <customfieldvalues>
                                    <customfieldvalue><![CDATA[yuan.fang@mongodb.com]]></customfieldvalue>
    

                        </customfieldvalues>
                    </customfield>
                                                                                                                                                                                                                                                                                                                                                                                    <customfield id="customfield_14350" key="com.pyxis.greenhopper.jira:gh-lexo-rank">
                        <customfieldname>serverRank</customfieldname>
                        <customfieldvalues>
                            <customfieldvalue>1|i1u1bj:</customfieldvalue>

                        </customfieldvalues>
                    </customfield>
                                    </customfields>
    </item>
</channel>
</rss>