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    <title>MongoDB Jira</title>
    <link>https://jira.mongodb.org</link>
    <description>This file is an XML representation of an issue</description>
    <language>en-us</language>    <build-info>
        <version>9.7.1</version>
        <build-number>970001</build-number>
        <build-date>13-04-2023</build-date>
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<item>
            <title>[SERVER-82314] e storage [wtcheckpointthread] wiredtiger error(9)</title>
                <link>https://jira.mongodb.org/browse/SERVER-82314</link>
                <project id="10000" key="SERVER">Core Server</project>
                    <description>&lt;p&gt;Mongod service is going down unexpectedly with below error.&lt;/p&gt;

&lt;p&gt;We built this DB on Azure VM a couple of days back.&lt;/p&gt;

&lt;p&gt;&#160;&lt;/p&gt;

&lt;p&gt;2023-10-18T11:52:39.375+0000 I NETWORK&#160; &lt;span class=&quot;error&quot;&gt;&amp;#91;listener&amp;#93;&lt;/span&gt; connection accepted from 168.63.129.16:60101 #2597 (2 connections now open)&lt;/p&gt;

&lt;p&gt;2023-10-18T11:52:43.573+0000 E STORAGE&#160; &lt;span class=&quot;error&quot;&gt;&amp;#91;WTCheckpointThread&amp;#93;&lt;/span&gt; WiredTiger error (9) &lt;span class=&quot;error&quot;&gt;&amp;#91;1697629963:573590&amp;#93;&lt;/span&gt;&lt;span class=&quot;error&quot;&gt;&amp;#91;88800:0x7f51eba1a700&amp;#93;&lt;/span&gt;, &lt;a href=&quot;file:index-10298-3638152389526840726.wt&quot; class=&quot;external-link&quot; target=&quot;_blank&quot; rel=&quot;nofollow noopener&quot;&gt;file:index-10298-3638152389526840726.wt&lt;/a&gt;, WT_SESSION.checkpoint: __posix_sync, 108: /opt/app/mcap/index-10298-3638152389526840726.wt: handle-sync: fdatasync: Bad file descriptor Raw: &lt;span class=&quot;error&quot;&gt;&amp;#91;1697629963:573590&amp;#93;&lt;/span&gt;&lt;span class=&quot;error&quot;&gt;&amp;#91;88800:0x7f51eba1a700&amp;#93;&lt;/span&gt;, &lt;a href=&quot;file:index-10298-3638152389526840726.wt&quot; class=&quot;external-link&quot; target=&quot;_blank&quot; rel=&quot;nofollow noopener&quot;&gt;file:index-10298-3638152389526840726.wt&lt;/a&gt;, WT_SESSION.checkpoint: __posix_sync, 108: /opt/app/mcap/index-10298-3638152389526840726.wt: handle-sync: fdatasync: Bad file descriptor&lt;/p&gt;

&lt;p&gt;2023-10-18T11:52:43.573+0000 E STORAGE&#160; &lt;span class=&quot;error&quot;&gt;&amp;#91;WTCheckpointThread&amp;#93;&lt;/span&gt; WiredTiger error (-31804) &lt;span class=&quot;error&quot;&gt;&amp;#91;1697629963:573756&amp;#93;&lt;/span&gt;&lt;span class=&quot;error&quot;&gt;&amp;#91;88800:0x7f51eba1a700&amp;#93;&lt;/span&gt;, &lt;a href=&quot;file:index-10298-3638152389526840726.wt&quot; class=&quot;external-link&quot; target=&quot;_blank&quot; rel=&quot;nofollow noopener&quot;&gt;file:index-10298-3638152389526840726.wt&lt;/a&gt;, WT_SESSION.checkpoint: __wt_panic, 523: the process must exit and restart: WT_PANIC: WiredTiger library panic Raw: &lt;span class=&quot;error&quot;&gt;&amp;#91;1697629963:573756&amp;#93;&lt;/span&gt;&lt;span class=&quot;error&quot;&gt;&amp;#91;88800:0x7f51eba1a700&amp;#93;&lt;/span&gt;, &lt;a href=&quot;file:index-10298-3638152389526840726.wt&quot; class=&quot;external-link&quot; target=&quot;_blank&quot; rel=&quot;nofollow noopener&quot;&gt;file:index-10298-3638152389526840726.wt&lt;/a&gt;, WT_SESSION.checkpoint: __wt_panic, 523: the process must exit and restart: WT_PANIC: WiredTiger library panic&lt;/p&gt;

&lt;p&gt;2023-10-18T11:52:43.573+0000 F -&#160;&#160;&#160;&#160;&#160;&#160;&#160; &lt;span class=&quot;error&quot;&gt;&amp;#91;WTCheckpointThread&amp;#93;&lt;/span&gt; Fatal Assertion 50853 at src/mongo/db/storage/wiredtiger/wiredtiger_util.cpp 420&lt;/p&gt;

&lt;p&gt;2023-10-18T11:52:43.573+0000 F -&#160;&#160;&#160;&#160;&#160;&#160;&#160; &lt;span class=&quot;error&quot;&gt;&amp;#91;WTCheckpointThread&amp;#93;&lt;/span&gt; \n\n***aborting after fassert() failure\n\n&lt;/p&gt;

&lt;p&gt;2023-10-18T11:52:43.587+0000 F -&#160;&#160;&#160;&#160;&#160;&#160;&#160; &lt;span class=&quot;error&quot;&gt;&amp;#91;WTCheckpointThread&amp;#93;&lt;/span&gt; Got signal: 6 (Aborted).&lt;/p&gt;

&lt;p&gt;&#160;&lt;/p&gt;</description>
                <environment>Azure VM using Linux OS.</environment>
        <key id="2478433">SERVER-82314</key>
            <summary>e storage [wtcheckpointthread] wiredtiger error(9)</summary>
                <type id="1" iconUrl="https://jira.mongodb.org/secure/viewavatar?size=xsmall&amp;avatarId=14703&amp;avatarType=issuetype">Bug</type>
                                            <priority id="2" iconUrl="https://jira.mongodb.org/images/icons/priorities/critical.svg">Critical - P2</priority>
                        <status id="6" iconUrl="https://jira.mongodb.org/images/icons/statuses/closed.png" description="The issue is considered finished, the resolution is correct. Issues which are closed can be reopened.">Closed</status>
                    <statusCategory id="3" key="done" colorName="success"/>
                                    <resolution id="4">Incomplete</resolution>
                                        <assignee username="edwin.zhou@mongodb.com">Edwin Zhou</assignee>
                                    <reporter username="bijjamsrini@gmail.com">srini bijjam</reporter>
                        <labels>
                    </labels>
                <created>Thu, 19 Oct 2023 08:47:43 +0000</created>
                <updated>Mon, 8 Jan 2024 12:37:36 +0000</updated>
                            <resolved>Mon, 8 Jan 2024 12:37:36 +0000</resolved>
                                                                                        <votes>0</votes>
                                    <watches>5</watches>
                                                                                                                <comments>
                            <comment id="5993574" author="JIRAUSER1257066" created="Mon, 8 Jan 2024 12:37:36 +0000"  >&lt;p&gt;We haven&#8217;t heard back from you for some time, so I&#8217;m going to close this ticket. If this is still an issue for you, please provide additional information and we will reopen the ticket.&lt;/p&gt;</comment>
                            <comment id="5947338" author="JIRAUSER1257066" created="Wed, 13 Dec 2023 12:42:40 +0000"  >&lt;p&gt;We still need additional information to diagnose the problem. If this is still an issue for you, would you please provide the diagnostics I requested in my previous comment? Here is an updated &lt;a href=&quot;https://amphora.corp.mongodb.com/public/upload/eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJmb2xkZXJfaWQiOiIyMzI2OTE0NjcxNzUiLCJleHAiOjE3MDUwNjMzNDR9.ISqbxqSefB9zDymwtckrjiAdv-Y_-ZRzQK9Z_WnJ1-0&quot; class=&quot;external-link&quot; target=&quot;_blank&quot; rel=&quot;nofollow noopener&quot;&gt;upload portal&lt;/a&gt; link.&lt;/p&gt;</comment>
                            <comment id="5815023" author="JIRAUSER1257066" created="Fri, 27 Oct 2023 14:09:49 +0000"  >&lt;p&gt;Hi &lt;a href=&quot;https://jira.mongodb.org/secure/ViewProfile.jspa?name=bijjamsrini%40gmail.com&quot; class=&quot;user-hover&quot; rel=&quot;bijjamsrini@gmail.com&quot;&gt;bijjamsrini@gmail.com&lt;/a&gt;,&lt;/p&gt;

&lt;p&gt;Thank you for your report. To proceed further with this investigation, we will need additional diagnostics. I&apos;ve created a secure &lt;a href=&quot;https://amphora.corp.mongodb.com/public/upload/eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJmb2xkZXJfaWQiOiIyMzI2OTE0NjcxNzUiLCJleHAiOjE3MDEwMDc3Njh9.3mIJlfr4d89FEFqDeoqbPmpX0Xxcfildgl4Z_NCa1X8&quot; class=&quot;external-link&quot; target=&quot;_blank&quot; rel=&quot;nofollow noopener&quot;&gt;upload portal&lt;/a&gt; for you. Files uploaded to this portal are hosted on Box, are visible only to MongoDB employees, and are routinely deleted after some time.&lt;/p&gt;

&lt;p&gt;For each node in the replica set spanning a time period that includes the incident, would you please archive (tar or zip) and upload to that link:&lt;/p&gt;
&lt;ul&gt;
	&lt;li&gt;the mongod logs&lt;/li&gt;
	&lt;li&gt;the &lt;tt&gt;$dbpath/diagnostic.data&lt;/tt&gt; directory (the contents are described &lt;a href=&quot;https://docs.mongodb.com/manual/administration/analyzing-mongodb-performance/#full-time-diagnostic-data-capture&quot; class=&quot;external-link&quot; target=&quot;_blank&quot; rel=&quot;nofollow noopener&quot;&gt;here&lt;/a&gt;)&lt;/li&gt;
&lt;/ul&gt;


&lt;p&gt;In addition, can you please provide the MongoDB version used when hitting this issue?&lt;/p&gt;

&lt;p&gt;Kind regards,&lt;br/&gt;
Edwin&lt;/p&gt;</comment>
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