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    <title>MongoDB Jira</title>
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    <description>This file is an XML representation of an issue</description>
    <language>en-us</language>    <build-info>
        <version>9.7.1</version>
        <build-number>970001</build-number>
        <build-date>13-04-2023</build-date>
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<item>
            <title>[SERVER-83958] On the running production mongo suddenly mongo self hosted stops</title>
                <link>https://jira.mongodb.org/browse/SERVER-83958</link>
                <project id="10000" key="SERVER">Core Server</project>
                    <description>&lt;h3&gt;&lt;a name=&quot;ProblemStatement%2FRationale&quot;&gt;&lt;/a&gt;&lt;b&gt;Problem Statement/Rationale&lt;/b&gt;&lt;/h3&gt;

&lt;p&gt;&lt;font color=&quot;#505f79&quot;&gt;Suddenly on stable running production mongo the service get stops and by runing this command it resolve rm -rf /tmp/mongodb-27017.sock and systemctl restart mongod&lt;/font&gt;&lt;/p&gt;

&lt;p&gt;&lt;b&gt;Please be sure to attach relevant logs &lt;em&gt;with any sensitive data redacted&lt;/em&gt;.&lt;/b&gt;&lt;br/&gt;
&lt;em&gt;How to retrieve logs for: &lt;a href=&quot;https://www.mongodb.com/docs/compass/current/troubleshooting/logs/&quot; class=&quot;external-link&quot; target=&quot;_blank&quot; rel=&quot;nofollow noopener&quot;&gt;Compass&lt;/a&gt;; &lt;a href=&quot;https://www.mongodb.com/docs/mongodb-shell/logs/&quot; class=&quot;external-link&quot; target=&quot;_blank&quot; rel=&quot;nofollow noopener&quot;&gt;Shell&lt;/a&gt;&lt;/em&gt;&lt;/p&gt;
&lt;h3&gt;&lt;a name=&quot;StepstoReproduce&quot;&gt;&lt;/a&gt;&lt;b&gt;Steps to Reproduce&lt;/b&gt;&lt;/h3&gt;

&lt;p&gt;&lt;font color=&quot;#505f79&quot;&gt;How could an engineer replicate the issue you&#8217;re reporting?&lt;/font&gt;&lt;/p&gt;
&lt;h3&gt;&lt;a name=&quot;ExpectedResults&quot;&gt;&lt;/a&gt;&lt;b&gt;Expected Results&lt;/b&gt;&lt;/h3&gt;

&lt;p&gt;&lt;font color=&quot;#505f79&quot;&gt;What do you expect to happen?&lt;/font&gt;&lt;/p&gt;
&lt;h3&gt;&lt;a name=&quot;ActualResults&quot;&gt;&lt;/a&gt;&lt;b&gt;Actual Results&lt;/b&gt;&lt;/h3&gt;

&lt;p&gt;&lt;font color=&quot;#505f79&quot;&gt;What do you observe is happening?&lt;/font&gt;&lt;/p&gt;
&lt;h3&gt;&lt;a name=&quot;AdditionalNotes&quot;&gt;&lt;/a&gt;&lt;b&gt;Additional Notes&lt;/b&gt;&lt;/h3&gt;

&lt;p&gt;&lt;font color=&quot;#505f79&quot;&gt;Any additional information that may be useful to include.&lt;/font&gt;&lt;/p&gt;</description>
                <environment>OS: Ubuntu 20&lt;br/&gt;
node.js / npm versions:&lt;br/&gt;
Additional info:&lt;br/&gt;
</environment>
        <key id="2518779">SERVER-83958</key>
            <summary>On the running production mongo suddenly mongo self hosted stops</summary>
                <type id="6" iconUrl="https://jira.mongodb.org/secure/viewavatar?size=xsmall&amp;avatarId=14720&amp;avatarType=issuetype">Question</type>
                                            <priority id="3" iconUrl="https://jira.mongodb.org/images/icons/priorities/major.svg">Major - P3</priority>
                        <status id="11262" iconUrl="https://jira.mongodb.org/images/icons/statuses/generic.png" description="">Investigating</status>
                    <statusCategory id="4" key="indeterminate" colorName="inprogress"/>
                                    <resolution id="-1">Unresolved</resolution>
                                        <assignee username="eric.sedor@mongodb.com">Eric Sedor</assignee>
                                    <reporter username="abhiujjwal.pradhan@fitelo.co">Abhiujjwal Pradhan</reporter>
                        <labels>
                    </labels>
                <created>Thu, 7 Dec 2023 11:28:35 +0000</created>
                <updated>Mon, 1 Jan 2024 08:01:05 +0000</updated>
                                                                                                <votes>0</votes>
                                    <watches>4</watches>
                                                                                                                <comments>
                            <comment id="5948433" author="eric.sedor" created="Wed, 13 Dec 2023 16:57:42 +0000"  >&lt;p&gt;Hello &lt;a href=&quot;https://jira.mongodb.org/secure/ViewProfile.jspa?name=abhiujjwal.pradhan%40fitelo.co&quot; class=&quot;user-hover&quot; rel=&quot;abhiujjwal.pradhan@fitelo.co&quot;&gt;abhiujjwal.pradhan@fitelo.co&lt;/a&gt;,&lt;/p&gt;

&lt;p&gt;After a crash but before you resolve the issue, would you please archive (tar or zip) the mongod.log files and the &lt;tt&gt;$dbpath/diagnostic.data&lt;/tt&gt; directory (the contents are described &lt;a href=&quot;https://docs.mongodb.com/manual/administration/analyzing-mongodb-performance/#full-time-diagnostic-data-capture&quot; class=&quot;external-link&quot; target=&quot;_blank&quot; rel=&quot;nofollow noopener&quot;&gt;here&lt;/a&gt;) and upload them to this &lt;a href=&quot;https://amphora.corp.mongodb.com/public/upload/eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJmb2xkZXJfaWQiOiIyMzk3MTI3NTAyNjEiLCJleHAiOjE3MDUwNzg1NTR9.LGmA_VdHT8aTLYHuGtvy4_vKQgSOYhupfuDj44yQit4&quot; class=&quot;external-link&quot; target=&quot;_blank&quot; rel=&quot;nofollow noopener&quot;&gt;support uploader&lt;/a&gt; location?&lt;/p&gt;

&lt;p&gt;Files uploaded to this portal are visible only to MongoDB employees and are routinely deleted after some time.&lt;/p&gt;

&lt;p&gt;Gratefully,&lt;br/&gt;
Eric&lt;/p&gt;</comment>
                            <comment id="5932284" author="dbeng-pm-bot" created="Thu, 7 Dec 2023 11:28:37 +0000"  >&lt;p&gt;Hello &lt;a href=&quot;https://jira.mongodb.org/secure/ViewProfile.jspa?name=abhiujjwal.pradhan%40fitelo.co&quot; class=&quot;user-hover&quot; rel=&quot;abhiujjwal.pradhan@fitelo.co&quot;&gt;abhiujjwal.pradhan@fitelo.co&lt;/a&gt;, thank you for reaching out to us! The team will review your issue and get back to you soon as soon as possible. &lt;/p&gt;

&lt;p&gt;Please review your issue to ensure you&apos;ve included your environment details and have attached relevant logs (with any sensitive data redacted), so that we&apos;re best able to provide you a timely and thorough response. Thanks again!&lt;/p&gt;</comment>
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