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    <title>MongoDB Jira</title>
    <link>https://jira.mongodb.org</link>
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    <language>en-us</language>    <build-info>
        <version>9.7.1</version>
        <build-number>970001</build-number>
        <build-date>13-04-2023</build-date>
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<item>
            <title>[SERVER-84395] Create Index in Prod server getting stuck</title>
                <link>https://jira.mongodb.org/browse/SERVER-84395</link>
                <project id="10000" key="SERVER">Core Server</project>
                    <description>&lt;p&gt;Hi Team,&lt;/p&gt;

&lt;p&gt;We are running CreateIndex query for a Production database and the collection on which we ran the createIndex query is stuck for more than 48hrs now.&lt;/p&gt;

&lt;p&gt;We tried to run the CreateIndex via DevOps Pipeline and from Mongosh, either way the query gets stuck.&lt;/p&gt;

&lt;p&gt;Production Env: ReplicaSet (3nodes)&lt;br/&gt;
SSL: SSL certificates are installed.&lt;br/&gt;
keyfile: Keyfile authentication is available in all 3 nodes.&lt;/p&gt;</description>
                <environment>Production</environment>
        <key id="2531336">SERVER-84395</key>
            <summary>Create Index in Prod server getting stuck</summary>
                <type id="1" iconUrl="https://jira.mongodb.org/secure/viewavatar?size=xsmall&amp;avatarId=14703&amp;avatarType=issuetype">Bug</type>
                                            <priority id="3" iconUrl="https://jira.mongodb.org/images/icons/priorities/major.svg">Major - P3</priority>
                        <status id="6" iconUrl="https://jira.mongodb.org/images/icons/statuses/closed.png" description="The issue is considered finished, the resolution is correct. Issues which are closed can be reopened.">Closed</status>
                    <statusCategory id="3" key="done" colorName="success"/>
                                    <resolution id="9">Done</resolution>
                                        <assignee username="rhea.thorne@mongodb.com">Alison Rhea Thorne</assignee>
                                    <reporter username="r.saha10051989@gmail.com">Rana Saha</reporter>
                        <labels>
                    </labels>
                <created>Fri, 22 Dec 2023 05:37:32 +0000</created>
                <updated>Mon, 8 Jan 2024 19:00:22 +0000</updated>
                            <resolved>Mon, 8 Jan 2024 19:00:22 +0000</resolved>
                                    <version>5.0.2</version>
                                                    <component>Index Maintenance</component>
                                        <votes>0</votes>
                                    <watches>3</watches>
                                                                                                                <comments>
                            <comment id="5994908" author="JIRAUSER1274755" created="Mon, 8 Jan 2024 19:00:22 +0000"  >&lt;p&gt;Hello Rana,&lt;/p&gt;

&lt;p&gt;As mentioned before, we strongly recommend reaching out to the community for assistance with this matter via the &lt;a href=&quot;https://www.mongodb.com/community/forums/&quot; class=&quot;external-link&quot; target=&quot;_blank&quot; rel=&quot;nofollow noopener&quot;&gt;MongoDB Developer Community Forums. &lt;/a&gt;If the discussion there leads you to suspect a bug in the MongoDB server, then we&apos;d want to investigate it as a possible bug here in the SERVER project. For now, we&apos;re going to close this issue pending a bug report.&lt;/p&gt;

&lt;p&gt;Thank you.&lt;/p&gt;</comment>
                            <comment id="5992856" author="JIRAUSER1263749" created="Mon, 8 Jan 2024 04:34:05 +0000"  >&lt;p&gt;Hi Alison,&lt;/p&gt;

&lt;p&gt;Is there any update?&lt;/p&gt;

&lt;p&gt;Thanks,&lt;br/&gt;
Rana&lt;/p&gt;</comment>
                            <comment id="5984820" author="JIRAUSER1263749" created="Thu, 4 Jan 2024 03:51:00 +0000"  >
&lt;p&gt;Hi Alison,&lt;/p&gt;

&lt;p&gt;Good Morning.&lt;/p&gt;

&lt;p&gt;Is there any update?&lt;/p&gt;

&lt;p&gt;We are completely stuck for this bug in our production environment.&lt;/p&gt;

&lt;p&gt;Thanks,&lt;br/&gt;
Rana Saha&lt;/p&gt;
</comment>
                            <comment id="5982159" author="JIRAUSER1263749" created="Wed, 3 Jan 2024 06:23:34 +0000"  >&lt;p&gt;Hi,&lt;/p&gt;

&lt;p&gt;This issue is now a blocker in Production, and there is no response from your end, kindly let us know the process to escalate this.&lt;/p&gt;

&lt;p&gt;Thanks,&lt;br/&gt;
Rana&lt;/p&gt;</comment>
                            <comment id="5978649" author="JIRAUSER1263749" created="Tue, 2 Jan 2024 03:52:41 +0000"  >&lt;p&gt;Hi Alison,&lt;/p&gt;

&lt;p&gt;Is there any update on the JIRA? &lt;br/&gt;
We are stuck here; can you please expedite the process?&lt;/p&gt;

&lt;p&gt;Thanks,&lt;br/&gt;
Rana&lt;/p&gt;</comment>
                            <comment id="5973224" author="JIRAUSER1263749" created="Thu, 28 Dec 2023 05:28:19 +0000"  >&lt;p&gt;HI Alison,&lt;/p&gt;

&lt;p&gt;can you please help me with this issue? Please let me know if you&apos;d require any infromation from my end.&lt;/p&gt;

&lt;p&gt;Thanks,&lt;br/&gt;
Rana&lt;/p&gt;</comment>
                            <comment id="5970022" author="JIRAUSER1263749" created="Tue, 26 Dec 2023 03:58:58 +0000"  >&lt;p&gt;Hi Team,&lt;/p&gt;

&lt;p&gt;Good Morning.&lt;/p&gt;

&lt;p&gt;Can anyone please look into this issue and help me with.&lt;/p&gt;

&lt;p&gt;Note: My work hours are 9am to 6pm IST&lt;/p&gt;

&lt;p&gt;Thanks,&lt;br/&gt;
Rana&lt;/p&gt;</comment>
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