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    <title>MongoDB Jira</title>
    <link>https://jira.mongodb.org</link>
    <description>This file is an XML representation of an issue</description>
    <language>en-us</language>    <build-info>
        <version>9.7.1</version>
        <build-number>970001</build-number>
        <build-date>13-04-2023</build-date>
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<item>
            <title>[SERVER-84579] Free Monitoring error</title>
                <link>https://jira.mongodb.org/browse/SERVER-84579</link>
                <project id="10000" key="SERVER">Core Server</project>
                    <description>&lt;h3&gt;&lt;a name=&quot;ProblemStatement%2FRationale&quot;&gt;&lt;/a&gt;&lt;b&gt;Problem Statement/Rationale&lt;/b&gt;&lt;/h3&gt;

&lt;p&gt;&lt;font color=&quot;#505f79&quot;&gt;When I try to enable the free monitoring I am get an error&lt;/font&gt;&lt;/p&gt;

&lt;p&gt;&lt;b&gt;Please be sure to attach relevant logs &lt;em&gt;with any sensitive data redacted&lt;/em&gt;.&lt;/b&gt;&lt;br/&gt;
&lt;em&gt;How to retrieve logs for: &lt;a href=&quot;https://www.mongodb.com/docs/compass/current/troubleshooting/logs/&quot; class=&quot;external-link&quot; target=&quot;_blank&quot; rel=&quot;nofollow noopener&quot;&gt;Compass&lt;/a&gt;; &lt;a href=&quot;https://www.mongodb.com/docs/mongodb-shell/logs/&quot; class=&quot;external-link&quot; target=&quot;_blank&quot; rel=&quot;nofollow noopener&quot;&gt;Shell&lt;/a&gt;&lt;/em&gt;&lt;/p&gt;
&lt;h3&gt;&lt;a name=&quot;StepstoReproduce&quot;&gt;&lt;/a&gt;&lt;b&gt;Steps to Reproduce&lt;/b&gt;&lt;/h3&gt;

&lt;p&gt;&lt;font color=&quot;#505f79&quot;&gt;db.enableFreeMonitoring()&lt;/font&gt;&lt;/p&gt;
&lt;h3&gt;&lt;a name=&quot;ExpectedResults&quot;&gt;&lt;/a&gt;&lt;b&gt;Expected Results&lt;/b&gt;&lt;/h3&gt;

&lt;p&gt;&lt;font color=&quot;#505f79&quot;&gt;Monitoring to be enabled and a url provided&lt;/font&gt;&lt;/p&gt;
&lt;h3&gt;&lt;a name=&quot;ActualResults&quot;&gt;&lt;/a&gt;&lt;b&gt;Actual Results&lt;/b&gt;&lt;/h3&gt;

&lt;p&gt;&lt;font color=&quot;#505f79&quot;&gt;Error Message:&lt;br/&gt;
&lt;br/&gt;
&amp;gt; db.enableFreeMonitoring() &#160; &#160; &#160; &#160; &#160; &#160; &#160; &#160; &#160; &#160; &#160; &#160; &#160; &#160; &#160; &#160; &#160; &#160; &#160; &#160; &#160; &#160; &#160; &#160; &#160; &#160; &#160; &#160; &#160; &#160; &#160; &#160; &#160; &#160; &#160; &#160; &#160; &#160; &#160; &#160; &#160; &#160; &#160; &#160; &#160; &#160; &#160; &#160; &#160; &#160; &#160; &#160; &#160; &#160; &#160; &#160; &#160; &#160; &#160; &#160; &#160; &#160; &#160; &#160; &#160; &#160; &#160; &#160; &#160; &#160; &#160; &#160; &#160; &#160; &#160; &#160; &#160; &#160; &#160; &#160; &#160; &#160; &#160; &#160; &#160; &#160; &#160; &#160; &#160; &#160; &#160; &#160; &#160; &#160; &#160; &#160; &#160; &#160;&#160;&lt;br/&gt;
uncaught exception: Error: command failed: {
&#160; &#160; &#160; &#160; &quot;ok&quot; : 0,
&#160; &#160; &#160; &#160; &quot;errmsg&quot; : &quot;Halting metrics upload due to response&quot;,
&#160; &#160; &#160; &#160; &quot;code&quot; : 255,
&#160; &#160; &#160; &#160; &quot;codeName&quot; : &quot;FreeMonHttpPermanentFailure&quot;
} :&lt;br/&gt;
_getErrorWithCode@src/mongo/shell/utils.js:25:13&lt;br/&gt;
doassert@src/mongo/shell/assert.js:18:14&lt;br/&gt;
_assertCommandWorked@src/mongo/shell/assert.js:683:17&lt;br/&gt;
assert.commandWorked@src/mongo/shell/assert.js:773:16&lt;br/&gt;
DB.prototype.enableFreeMonitoring@src/mongo/shell/db.js:1847:5&lt;br/&gt;
@(shell):1:1&lt;/font&gt;&lt;/p&gt;
&lt;h3&gt;&lt;a name=&quot;AdditionalNotes&quot;&gt;&lt;/a&gt;&lt;b&gt;Additional Notes&lt;/b&gt;&lt;/h3&gt;

&lt;p&gt;&lt;font color=&quot;#505f79&quot;&gt;Any additional information that may be useful to include.&lt;/font&gt;&lt;/p&gt;</description>
                <environment>ubuntu 20.04.5</environment>
        <key id="2537974">SERVER-84579</key>
            <summary>Free Monitoring error</summary>
                <type id="1" iconUrl="https://jira.mongodb.org/secure/viewavatar?size=xsmall&amp;avatarId=14703&amp;avatarType=issuetype">Bug</type>
                                            <priority id="2" iconUrl="https://jira.mongodb.org/images/icons/priorities/critical.svg">Critical - P2</priority>
                        <status id="6" iconUrl="https://jira.mongodb.org/images/icons/statuses/closed.png" description="The issue is considered finished, the resolution is correct. Issues which are closed can be reopened.">Closed</status>
                    <statusCategory id="3" key="done" colorName="success"/>
                                    <resolution id="9">Done</resolution>
                                        <assignee username="-1">Unassigned</assignee>
                                    <reporter username="sanjay.sanghera@gmail.com">Sanjay Sanghera</reporter>
                        <labels>
                    </labels>
                <created>Fri, 5 Jan 2024 10:21:03 +0000</created>
                <updated>Fri, 5 Jan 2024 11:02:32 +0000</updated>
                            <resolved>Fri, 5 Jan 2024 11:02:32 +0000</resolved>
                                    <version>4.4.10</version>
                                                                        <votes>0</votes>
                                    <watches>2</watches>
                                                                                                                <comments>
                            <comment id="5988326" author="JIRAUSER1257066" created="Fri, 5 Jan 2024 11:02:15 +0000"  >&lt;p&gt;Hi &lt;a href=&quot;https://jira.mongodb.org/secure/ViewProfile.jspa?name=sanjay.sanghera%40gmail.com&quot; class=&quot;user-hover&quot; rel=&quot;sanjay.sanghera@gmail.com&quot;&gt;sanjay.sanghera@gmail.com&lt;/a&gt;,&lt;/p&gt;

&lt;p&gt;Thank you for your report. We&apos;ve decommissioned the free monitoring service on August 2023, and we no longer allowed this service to be enabled beginning April 2023.&lt;/p&gt;

&lt;p&gt;Please see &lt;a href=&quot;https://www.mongodb.com/docs/manual/administration/free-monitoring/&quot; class=&quot;external-link&quot; target=&quot;_blank&quot; rel=&quot;nofollow noopener&quot;&gt;https://www.mongodb.com/docs/manual/administration/free-monitoring/&lt;/a&gt; for more information.&lt;/p&gt;

&lt;p&gt;Kind regards,&lt;br/&gt;
Edwin&lt;/p&gt;</comment>
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