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    <title>MongoDB Jira</title>
    <link>https://jira.mongodb.org</link>
    <description>This file is an XML representation of an issue</description>
    <language>en-us</language>    <build-info>
        <version>9.7.1</version>
        <build-number>970001</build-number>
        <build-date>13-04-2023</build-date>
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<item>
            <title>[SERVER-9125] Unable to upgrade config metadata from v3 to v4 - 13127 getMore: cursor didn&apos;t exist on server, possible restart or timeout?</title>
                <link>https://jira.mongodb.org/browse/SERVER-9125</link>
                <project id="10000" key="SERVER">Core Server</project>
                    <description>&lt;p&gt;When trying to perform an upgrade on the config servers, we get a timeout issue.&lt;/p&gt;

&lt;p&gt;&lt;span class=&quot;error&quot;&gt;&amp;#91;code&amp;#93;&lt;/span&gt;&lt;br/&gt;
ERROR: error upgrading config database to v4 :: caused by :: error upgrading config database from v3 to v4 :: caused by :: could not copy config.chunks to config.chunks-upgrade-514cfc77fc5d397af47be301 :: caused by :: could not copy data into new collection :: caused by :: 13127 getMore: cursor didn&apos;t exist on server, possible restart or timeout?&lt;br/&gt;
&lt;span class=&quot;error&quot;&gt;&amp;#91;/code&amp;#93;&lt;/span&gt;&lt;/p&gt;

&lt;p&gt;Our database consists of 18312, and of those, 16790 belong to a single collection.&lt;/p&gt;

&lt;p&gt;I have attempted to repeat the upgrade many times, and the issue continues to occur.&lt;/p&gt;</description>
                <environment>Config Server 1:&lt;br/&gt;
CentOS release 6.2 (Final)&lt;br/&gt;
db version v2.2.2, pdfile version 4.5&lt;br/&gt;
2GB Ram&lt;br/&gt;
1.5G in data directory&lt;br/&gt;
&lt;br/&gt;
Config Server 2:&lt;br/&gt;
CentOS release 6.3 (Final)&lt;br/&gt;
db version v2.2.0, pdfile version 4.5&lt;br/&gt;
1GB Ram&lt;br/&gt;
1.5G in data directory&lt;br/&gt;
&lt;br/&gt;
Config Server 3:&lt;br/&gt;
Ubuntu 10.04 Lucid (32 bit machine)&lt;br/&gt;
db version v2.2.2, pdfile version 4.5&lt;br/&gt;
512MB RAM&lt;br/&gt;
593 MB in data directory</environment>
        <key id="69676">SERVER-9125</key>
            <summary>Unable to upgrade config metadata from v3 to v4 - 13127 getMore: cursor didn&apos;t exist on server, possible restart or timeout?</summary>
                <type id="1" iconUrl="https://jira.mongodb.org/secure/viewavatar?size=xsmall&amp;avatarId=14703&amp;avatarType=issuetype">Bug</type>
                                            <priority id="3" iconUrl="https://jira.mongodb.org/images/icons/priorities/major.svg">Major - P3</priority>
                        <status id="6" iconUrl="https://jira.mongodb.org/images/icons/statuses/closed.png" description="The issue is considered finished, the resolution is correct. Issues which are closed can be reopened.">Closed</status>
                    <statusCategory id="3" key="done" colorName="success"/>
                                    <resolution id="9">Done</resolution>
                                        <assignee username="alerner">Alberto Lerner</assignee>
                                    <reporter username="nimiw">Nimi Wariboko Jr.</reporter>
                        <labels>
                    </labels>
                <created>Mon, 25 Mar 2013 19:21:23 +0000</created>
                <updated>Mon, 11 Jul 2016 17:56:12 +0000</updated>
                            <resolved>Tue, 2 Apr 2013 16:23:29 +0000</resolved>
                                    <version>2.4.0</version>
                    <version>2.4.1</version>
                                    <fixVersion>2.4.2</fixVersion>
                    <fixVersion>2.5.0</fixVersion>
                                    <component>Sharding</component>
                                        <votes>0</votes>
                                    <watches>8</watches>
                                                                                                                <comments>
                            <comment id="312733" author="alerner" created="Sat, 13 Apr 2013 16:01:30 +0000"  >&lt;p&gt;Nimi,&lt;/p&gt;

&lt;p&gt;Thanks for the feedback.&lt;/p&gt;

&lt;p&gt;Might you be able to report also the size of your chunks/collection collections in config and how long the config migration process took?&lt;/p&gt;

&lt;p&gt;They should all be in the log of the mongos you use with the --upgrade&lt;/p&gt;

&lt;p&gt;Alberto.&lt;/p&gt;</comment>
                            <comment id="312376" author="nimiw" created="Fri, 12 Apr 2013 22:13:42 +0000"  >&lt;p&gt;Successfully upgraded to v4 with 2.4.2 rc0&lt;/p&gt;</comment>
                            <comment id="309492" author="auto" created="Tue, 9 Apr 2013 16:59:12 +0000"  >&lt;p&gt;Author:&lt;/p&gt;
{u&apos;date&apos;: u&apos;2013-04-09T16:49:06Z&apos;, u&apos;name&apos;: u&apos;Alberto Lerner&apos;, u&apos;email&apos;: u&apos;alerner@10gen.com&apos;}
&lt;p&gt;Message: &lt;a href=&quot;https://jira.mongodb.org/browse/SERVER-9125&quot; title=&quot;Unable to upgrade config metadata from v3 to v4 - 13127 getMore: cursor didn&amp;#39;t exist on server, possible restart or timeout?&quot; class=&quot;issue-link&quot; data-issue-key=&quot;SERVER-9125&quot;&gt;&lt;del&gt;SERVER-9125&lt;/del&gt;&lt;/a&gt; Prevent cursor time out in the case of very slow config servers&lt;br/&gt;
Branch: v2.4&lt;br/&gt;
&lt;a href=&quot;https://github.com/mongodb/mongo/commit/6edf4a7f081a4d2dc7c515a29908b79af5e94771&quot; class=&quot;external-link&quot; target=&quot;_blank&quot; rel=&quot;nofollow noopener&quot;&gt;https://github.com/mongodb/mongo/commit/6edf4a7f081a4d2dc7c515a29908b79af5e94771&lt;/a&gt;&lt;/p&gt;</comment>
                            <comment id="309491" author="auto" created="Tue, 9 Apr 2013 16:59:10 +0000"  >&lt;p&gt;Author:&lt;/p&gt;
{u&apos;date&apos;: u&apos;2013-04-09T16:28:03Z&apos;, u&apos;name&apos;: u&apos;Alberto Lerner&apos;, u&apos;email&apos;: u&apos;alerner@10gen.com&apos;}
&lt;p&gt;Message: &lt;a href=&quot;https://jira.mongodb.org/browse/SERVER-9125&quot; title=&quot;Unable to upgrade config metadata from v3 to v4 - 13127 getMore: cursor didn&amp;#39;t exist on server, possible restart or timeout?&quot; class=&quot;issue-link&quot; data-issue-key=&quot;SERVER-9125&quot;&gt;&lt;del&gt;SERVER-9125&lt;/del&gt;&lt;/a&gt; Fixed batch size computation if first doc is large.&lt;br/&gt;
Branch: v2.4&lt;br/&gt;
&lt;a href=&quot;https://github.com/mongodb/mongo/commit/9f073b6cae48457c6adb81cf399694da7b6d85e7&quot; class=&quot;external-link&quot; target=&quot;_blank&quot; rel=&quot;nofollow noopener&quot;&gt;https://github.com/mongodb/mongo/commit/9f073b6cae48457c6adb81cf399694da7b6d85e7&lt;/a&gt;&lt;/p&gt;</comment>
                            <comment id="309485" author="auto" created="Tue, 9 Apr 2013 16:53:07 +0000"  >&lt;p&gt;Author:&lt;/p&gt;
{u&apos;date&apos;: u&apos;2013-04-09T16:49:06Z&apos;, u&apos;name&apos;: u&apos;Alberto Lerner&apos;, u&apos;email&apos;: u&apos;alerner@10gen.com&apos;}
&lt;p&gt;Message: &lt;a href=&quot;https://jira.mongodb.org/browse/SERVER-9125&quot; title=&quot;Unable to upgrade config metadata from v3 to v4 - 13127 getMore: cursor didn&amp;#39;t exist on server, possible restart or timeout?&quot; class=&quot;issue-link&quot; data-issue-key=&quot;SERVER-9125&quot;&gt;&lt;del&gt;SERVER-9125&lt;/del&gt;&lt;/a&gt; Prevent cursor time out in the case of very slow config servers&lt;br/&gt;
Branch: master&lt;br/&gt;
&lt;a href=&quot;https://github.com/mongodb/mongo/commit/694ad4140ad4433cf05f321b4ea348e54d00c46a&quot; class=&quot;external-link&quot; target=&quot;_blank&quot; rel=&quot;nofollow noopener&quot;&gt;https://github.com/mongodb/mongo/commit/694ad4140ad4433cf05f321b4ea348e54d00c46a&lt;/a&gt;&lt;/p&gt;</comment>
                            <comment id="309479" author="auto" created="Tue, 9 Apr 2013 16:42:32 +0000"  >&lt;p&gt;Author:&lt;/p&gt;
{u&apos;date&apos;: u&apos;2013-04-09T16:28:03Z&apos;, u&apos;name&apos;: u&apos;Alberto Lerner&apos;, u&apos;email&apos;: u&apos;alerner@10gen.com&apos;}
&lt;p&gt;Message: &lt;a href=&quot;https://jira.mongodb.org/browse/SERVER-9125&quot; title=&quot;Unable to upgrade config metadata from v3 to v4 - 13127 getMore: cursor didn&amp;#39;t exist on server, possible restart or timeout?&quot; class=&quot;issue-link&quot; data-issue-key=&quot;SERVER-9125&quot;&gt;&lt;del&gt;SERVER-9125&lt;/del&gt;&lt;/a&gt; Fixed batch size computation if first doc is large.&lt;br/&gt;
Branch: master&lt;br/&gt;
&lt;a href=&quot;https://github.com/mongodb/mongo/commit/b8a78720e2d1bdbd2b6afe2f710131b19011de7e&quot; class=&quot;external-link&quot; target=&quot;_blank&quot; rel=&quot;nofollow noopener&quot;&gt;https://github.com/mongodb/mongo/commit/b8a78720e2d1bdbd2b6afe2f710131b19011de7e&lt;/a&gt;&lt;/p&gt;</comment>
                            <comment id="308976" author="auto" created="Mon, 8 Apr 2013 23:43:07 +0000"  >&lt;p&gt;Author:&lt;/p&gt;
{u&apos;date&apos;: u&apos;2013-04-08T23:32:36Z&apos;, u&apos;name&apos;: u&apos;Alberto Lerner&apos;, u&apos;email&apos;: u&apos;alerner@10gen.com&apos;}
&lt;p&gt;Message: &lt;a href=&quot;https://jira.mongodb.org/browse/SERVER-9125&quot; title=&quot;Unable to upgrade config metadata from v3 to v4 - 13127 getMore: cursor didn&amp;#39;t exist on server, possible restart or timeout?&quot; class=&quot;issue-link&quot; data-issue-key=&quot;SERVER-9125&quot;&gt;&lt;del&gt;SERVER-9125&lt;/del&gt;&lt;/a&gt; Fix memory ownership during large collection copy&lt;br/&gt;
Branch: v2.4&lt;br/&gt;
&lt;a href=&quot;https://github.com/mongodb/mongo/commit/a3dae84adeeff7b062c0a969d5122d17b838bd4b&quot; class=&quot;external-link&quot; target=&quot;_blank&quot; rel=&quot;nofollow noopener&quot;&gt;https://github.com/mongodb/mongo/commit/a3dae84adeeff7b062c0a969d5122d17b838bd4b&lt;/a&gt;&lt;/p&gt;</comment>
                            <comment id="308971" author="auto" created="Mon, 8 Apr 2013 23:39:16 +0000"  >&lt;p&gt;Author:&lt;/p&gt;
{u&apos;date&apos;: u&apos;2013-04-08T23:32:36Z&apos;, u&apos;name&apos;: u&apos;Alberto Lerner&apos;, u&apos;email&apos;: u&apos;alerner@10gen.com&apos;}
&lt;p&gt;Message: &lt;a href=&quot;https://jira.mongodb.org/browse/SERVER-9125&quot; title=&quot;Unable to upgrade config metadata from v3 to v4 - 13127 getMore: cursor didn&amp;#39;t exist on server, possible restart or timeout?&quot; class=&quot;issue-link&quot; data-issue-key=&quot;SERVER-9125&quot;&gt;&lt;del&gt;SERVER-9125&lt;/del&gt;&lt;/a&gt; Fix memory ownership during large collection copy&lt;br/&gt;
Branch: master&lt;br/&gt;
&lt;a href=&quot;https://github.com/mongodb/mongo/commit/b5aa82c6783029da7fd21480d0271731c0c770f3&quot; class=&quot;external-link&quot; target=&quot;_blank&quot; rel=&quot;nofollow noopener&quot;&gt;https://github.com/mongodb/mongo/commit/b5aa82c6783029da7fd21480d0271731c0c770f3&lt;/a&gt;&lt;/p&gt;</comment>
                            <comment id="304128" author="auto" created="Tue, 2 Apr 2013 14:28:40 +0000"  >&lt;p&gt;Author:&lt;/p&gt;
{u&apos;date&apos;: u&apos;2013-04-01T18:11:19Z&apos;, u&apos;name&apos;: u&apos;Alberto Lerner&apos;, u&apos;email&apos;: u&apos;alerner@10gen.com&apos;}
&lt;p&gt;Message: &lt;a href=&quot;https://jira.mongodb.org/browse/SERVER-9125&quot; title=&quot;Unable to upgrade config metadata from v3 to v4 - 13127 getMore: cursor didn&amp;#39;t exist on server, possible restart or timeout?&quot; class=&quot;issue-link&quot; data-issue-key=&quot;SERVER-9125&quot;&gt;&lt;del&gt;SERVER-9125&lt;/del&gt;&lt;/a&gt; Copy collections faster in the config upgrade procedure&lt;br/&gt;
Branch: v2.4&lt;br/&gt;
&lt;a href=&quot;https://github.com/mongodb/mongo/commit/3bc93285244eaafe0f5f1d019a8eb74609134239&quot; class=&quot;external-link&quot; target=&quot;_blank&quot; rel=&quot;nofollow noopener&quot;&gt;https://github.com/mongodb/mongo/commit/3bc93285244eaafe0f5f1d019a8eb74609134239&lt;/a&gt;&lt;/p&gt;</comment>
                            <comment id="303671" author="auto" created="Mon, 1 Apr 2013 23:11:38 +0000"  >&lt;p&gt;Author:&lt;/p&gt;
{u&apos;date&apos;: u&apos;2013-04-01T18:11:19Z&apos;, u&apos;name&apos;: u&apos;Alberto Lerner&apos;, u&apos;email&apos;: u&apos;alerner@10gen.com&apos;}
&lt;p&gt;Message: &lt;a href=&quot;https://jira.mongodb.org/browse/SERVER-9125&quot; title=&quot;Unable to upgrade config metadata from v3 to v4 - 13127 getMore: cursor didn&amp;#39;t exist on server, possible restart or timeout?&quot; class=&quot;issue-link&quot; data-issue-key=&quot;SERVER-9125&quot;&gt;&lt;del&gt;SERVER-9125&lt;/del&gt;&lt;/a&gt; Copy collections faster in the config upgrade procedure&lt;br/&gt;
Branch: master&lt;br/&gt;
&lt;a href=&quot;https://github.com/mongodb/mongo/commit/7c79805aa5ed14c573a07da705c888a22bf8853a&quot; class=&quot;external-link&quot; target=&quot;_blank&quot; rel=&quot;nofollow noopener&quot;&gt;https://github.com/mongodb/mongo/commit/7c79805aa5ed14c573a07da705c888a22bf8853a&lt;/a&gt;&lt;/p&gt;</comment>
                            <comment id="300036" author="alerner" created="Wed, 27 Mar 2013 17:59:23 +0000"  >&lt;p&gt;TL;DR: fix is upcoming, expected within 2.4.2 time frame.&lt;/p&gt;

&lt;p&gt;====&lt;/p&gt;

&lt;p&gt;Here&apos;s a little bit more clarification.&lt;/p&gt;

&lt;p&gt;There&apos;s a special internal protocol to writing to config servers. Part of this protocol involves checks after writing every document. We want these checks. They&apos;re what allow a cluster to continue taking reads and writes if one of the config servers are down because the checks guarantee that the config servers always agree in content.&lt;/p&gt;

&lt;p&gt;The checks have a cost though. For all the operations against the configs we&apos;ve done so far, that cost was not an issue.&lt;/p&gt;

&lt;p&gt;For the config upgrade procedure, though, we make backup copies (two, a working copy and a back up) of each collection that we&apos;re changing. (Recall that V2.4 config collections layout is slightly different than 2.2&apos;s. The upgrade process is what converts one lay out into the other.) The checks that we&apos;re doing in the config end up being too heavy for an entire collection copy &amp;#8211; especially the chunks one. &lt;/p&gt;

&lt;p&gt;So the upgrade takes long as each collection gets copied a single document at a time. The time out here is because, in some cases, it may take the upgrade process (at the start of a 2.4 mongos with --upgrade) longer than what it takes for a cursor to time out to actually issue a getMore on that cursor. &lt;/p&gt;

&lt;p&gt;The upcoming fix will continue deploying the special checks that a config write incur &amp;#8211; but we&apos;d batch document when copying the collection so that the checks would be executed one per batch rather than one per document. &lt;/p&gt;</comment>
                            <comment id="299325" author="alerner" created="Tue, 26 Mar 2013 23:13:00 +0000"  >&lt;p&gt;We have identified the problem. The fix is coming shortly, and so is an explanation of what&apos;s causing what you are observing.&lt;/p&gt;</comment>
                            <comment id="298933" author="nimiw" created="Tue, 26 Mar 2013 16:13:19 +0000"  >&lt;p&gt;Sorry, I thought I had posted it.&lt;/p&gt;

&lt;p&gt;&lt;a href=&quot;http://pastebin.com/YvrG7f6Y&quot; class=&quot;external-link&quot; target=&quot;_blank&quot; rel=&quot;nofollow noopener&quot;&gt;http://pastebin.com/YvrG7f6Y&lt;/a&gt;&lt;/p&gt;</comment>
                            <comment id="298838" author="gianfranco" created="Tue, 26 Mar 2013 14:27:59 +0000"  >&lt;p&gt;Can you please upload the full log of the mongos?&lt;/p&gt;
</comment>
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