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  1. Documentation
  2. DOCS-13270

[Atlas] Reset MFA fails

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    Details

    • Type: Bug
    • Status: Closed
    • Priority: Major - P3
    • Resolution: Works as Designed
    • Affects Version/s: None
    • Fix Version/s: None
    • Component/s: Atlas
    • Labels:
      None
    • # Replies:
      2
    • Last comment by Customer:
      true
    • Sprint:
      KANBAN BUCKET

      Description

      Description

      When trying to Reset MFA in Atlas and after creating a DB user for it and follow the procedure written in the documentation, we get "The agent API key and project user resetting two-factor authentication do not belong to the same project. Please file a support ticket at support.mongodb.com for further assistance.".

      API key is required for the cloud MFA reset and not in the Atlas.

       

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      Impact to Other Docs

      MVP (Work and Date)

      Resources (Scope or Design Docs, Invision, etc.)

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              Dates

              • Created:
                Updated:
                Resolved:
                Days since reply:
                15 weeks, 3 days ago
                Date of 1st Reply: