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  1. Documentation
  2. DOCS-13270

[Atlas] Reset MFA fails

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    Details

    • Type: Bug
    • Status: Closed
    • Priority: Major - P3
    • Resolution: Works as Designed
    • Affects Version/s: None
    • Fix Version/s: None
    • Component/s: Atlas
    • Labels:
      None
    • Last comment by Customer:
      true
    • Sprint:
      KANBAN BUCKET

      Description

      Description

      When trying to Reset MFA in Atlas and after creating a DB user for it and follow the procedure written in the documentation, we get "The agent API key and project user resetting two-factor authentication do not belong to the same project. Please file a support ticket at support.mongodb.com for further assistance.".

      API key is required for the cloud MFA reset and not in the Atlas.

       

      Scope of changes

      Impact to Other Docs

      MVP (Work and Date)

      Resources (Scope or Design Docs, Invision, etc.)

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            People

            Assignee:
            steve.renaker Steve Renaker (Inactive)
            Reporter:
            andreas.chrysoulakis@gemalto.com Andreas CHRYSOULAKIS
            Participants:
            Last commenter:
            Jonathan DeStefano Jonathan DeStefano
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              Dates

              Created:
              Updated:
              Resolved:
              Days since reply:
              1 year, 43 weeks, 5 days ago
              Date of 1st Reply: