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  1. Documentation
  2. DOCS-13555

[Atlas] Update Organization Owner Minimum

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    Details

    • Type: Task
    • Status: Closed
    • Priority: Major - P3
    • Resolution: Fixed
    • Affects Version/s: None
    • Fix Version/s: None
    • Component/s: Atlas
    • Labels:
      None
    • Last comment by Customer:
      true
    • Story Points:
      2
    • Sprint:
      CET: Irish Coffee

      Description

      Description

      We often have users reach out when an organization owner has either left the company or is unavailable. In a lot of orgs, there is only one organization owner, so when this occurs, users are left with limited permissions and frequently ask if we can adjust the permissions of 'X' user. At that point, we guide the customer through the steps to adjust this on their end (as outlined in the TAM FAQ wiki) as it cannot be performed on their behalf due to security reasons.

      With that said, I think it would be helpful to have this mentioned in the manage organization users documentation (that we cannot adjust Atlas user permissions) - or at the very least we should mention that the best practice should be to have two organization owners at minimum.

      Scope of changes

      Impact to Other Docs

      MVP (Work and Date)

      Resources (Scope or Design Docs, Invision, etc.)

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            People

            Assignee:
            zach.carr Zachary Carr
            Reporter:
            holly.barnett Holly Barnett
            Participants:
            Last commenter:
            Anthony Sansone Anthony Sansone
            Votes:
            4 Vote for this issue
            Watchers:
            4 Start watching this issue

              Dates

              Created:
              Updated:
              Resolved:
              Days since reply:
              1 year, 34 weeks, 2 days ago
              Date of 1st Reply: