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  1. Documentation
  2. DOCS-13825

[TOOLS] mongodump 4.2 error when run against MongoDB 3.4

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    Details

    • Type: Task
    • Status: Open
    • Priority: Major - P3
    • Resolution: Unresolved
    • Affects Version/s: None
    • Fix Version/s: None
    • Component/s: manual, tools
    • Labels:
      None

      Description

      Description

      User confusion re: MongoDB compatibility policy for pre-100 tools releases. Not sure what the best way of clarifying this in the docs would be.

      Engineering Description

      Issue:

      From the linked support request, it appears there is an incompatibility between mongodump version 4.2 and MongoDB 3.4.22.

      The error as reported by the customer is:

      The mongodb dump for collection deviceOperation on cluster <CLUSTER_NAME> is failing with the following error.
      ==========
      Failed: error creating intents to dump: error counting <CLUSTER_NAME>.deviceOperation: connection
      ==========
      

      The command which triggered this error was:

      mongodump --uri "mongodb://<User>:<Password>@<NAMES_OF_ALL_NODES>/<DATABASE_NAME>?ssl=true&replicaSet=<CLUSTER_NAME>&authSource=admin" --out <FILENAME. --collection <COLLECTION_NAME>
      

      Workaround:

      Use version 4.0.x of the mongodump.

      • Please verify if this is a bug, or a known incompatibility.
      • Please review the other tools in the 4.2 release to determine if there are other incompatibilities/bugs with supported previous versions of MongoDB.
      • If this is a known incompatibility, or a fix is not planned, please open a documentation ticket to update our customer-facing documentation with the information.

      Scope of changes

      Impact to Other Docs

      MVP (Work and Date)

      Resources (Scope or Design Docs, Invision, etc.)

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              Assignee:
              Unassigned
              Reporter:
              Anonymous
              Participants:
              Last commenter:
              Andrew Feierabend
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                Dates

                Created:
                Updated:
                Days since reply:
                10 weeks, 1 day ago