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  1. Documentation
  2. DOCS-14219

[Atlas] Continuous Cloud Backup Pricing

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    Details

    • Type: Task
    • Status: Closed
    • Priority: Major - P3
    • Resolution: Fixed
    • Affects Version/s: None
    • Fix Version/s: None
    • Component/s: Atlas
    • Labels:
      None
    • Last comment by Customer:
      true
    • Story Points:
      2
    • Sprint:
      CET: Blondie (16-22 Feb 21)

      Description

      Description

      Hi Team,

      I have a customer who found the page in the docs that lists the pricing (https://docs.atlas.mongodb.com/billing/cluster-configuration-costs/#continuous-cloud-backups), where this example is given:

      A cluster in the us-west1 region has a combined total snapshot and oplog size of 115 GB. The first 5 GB are free. The remaining 110 GB are billed at:
      (95 × $0.60) + (15 × $0.45) = $63.75
      

      Their confusion is about the time period that $63.75 would be billed over. Is that $63.75 per day? Month? Year? Etc.

      It appears that Atlas computes the cost for Cloud Backups based on the total size of all snapshots in GB *per month* as documented [here](https://docs.atlas.mongodb.com/billing/cluster-configuration-costs/#cloud-backups). Therefore, it should be the *Monthly* rate.

      However, I agree with the customer that it is confusing as it should be clearly mentioned at Continuous Cloud Backup section. So, could you please make it more clear that the rate is per month?

      Also, I think we can add that information in the example. Something like this:

      A cluster in the us-west1 region has a combined total snapshot and oplog size of 115 GB. The first 5 GB are free. The remaining 110 GB are billed at *per month*:
      (95 × $0.60) + (15 × $0.45) = $63.75
      

      Thank you for your help in advance.

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            Assignee:
            corry.root Corry Root
            Reporter:
            seunghyoung.lee Seunghyoung Lee
            Participants:
            Last commenter:
            Corry Root Corry Root
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              Dates

              Created:
              Updated:
              Resolved:
              Days since reply:
              40 weeks, 6 days ago
              Date of 1st Reply: