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  1. Documentation
  2. DOCS-2025

Please change recommendation for 2-step authentication for users from India trying MMS Backups

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    • Icon: Task Task
    • Resolution: Done
    • Icon: Major - P3 Major - P3
    • 01112017-cleanup
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    Description

      Refer:
      https://mms.mongodb.com/help/backup/tutorial/register-for-backup-service/

      As per the Google voice support page on https://support.google.com/voice/answer/115067?hl=en&ref_topic=1707989, (expand the link Google Voice availability based on location) you need a US phone number in order to use google voice. This means that users from India without access to a US phone number cannot use google voice for two factor authentication which is contrary to what the documents recommend in the link above.

      While the MMS team intends to have a workaround to this in the future, currently users from India cannot sign up for Backups and we should change the docs to reflect that.

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            sam.kleinman Sam Kleinman (Inactive)
            angshuman.bagchi@mongodb.com Angshuman Bagchi (Inactive)
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              Created:
              Updated:
              Resolved:
              10 years, 20 weeks ago