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  1. Documentation
  2. DOCS-3665

Clarify 2FA Auth Troubleshooting

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Details

    • Improvement
    • Status: Closed
    • Blocker - P1
    • Resolution: Fixed
    • None
    • v1.3.7
    • Cloud Manager
    • 4
    • true

    Description

      Google Authenticator asks if the code is time based or counter based. It would be useful if the "Can't scan the barcode?" link mentions that it was "time based".

      Incidentally, I don't see "Can't scan the barcode?" mentioned anywhere in the documentation. This should be added somewhere (maybe the FAQ) to answer the question, "How can I find the 2FA secret key so that I may configure multiple Google Authenticator apps to use the same account?"

      The answer is, "Choose the Google Authenticator option in the UI, and choose the "Can't scan the barcode?" link.

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              bgrabar Bob Grabar
              jacob.ribnik@mongodb.com Jacob Ribnik
              Jonathan Dahl Jonathan Dahl
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              Dates

                Created:
                Updated:
                Resolved:
                8 years, 5 weeks, 3 days ago