Uploaded image for project: 'Documentation'
  1. Documentation
  2. DOCS-8043

Missing MSVCR120.dll from Backup Daemon zip file

    XMLWordPrintableJSON

Details

    • Icon: Task Task
    • Resolution: Won't Fix
    • Icon: Minor - P4 Minor - P4
    • None
    • ops-manager-2.0.3, mongodb-3.2
    • Ops Manager
    • None
    • Windows Server 2008 R2

    Description

      The mongodb-win32-x86_64-enterprise-windows-64-3.2.6.zip archive file which is being used by the backup daemon doesn't have MSVCR120.dll. The Microsoft Windows Installer package (.msi) that was used for the installation of Ops Manager does contain MSVCR120.dll.

      The issue here is that the Dynamic Link Library is distributed with the .msi but not with the binary zipped file. Initial backup starts and fails with an error similar to the following:

      Failed to start mongod. Corrupt: false
      com.xgen.svc.brs.util.MongoManager$MongoManagerStartException: Upgrade command failed. Cmd: `[D:\MMSData\MongoDBReleases\mongodb-win32-x86_64-enterprise-windows-64-3.2.6\bin\mongod.exe, --port, 27501, --dbpath, D:\MongoDBHeaders\57332ddf093af36afc2b8f51/rs0/head/, --bind_ip, 127.0.0.1, --setParameter, ttlMonitorEnabled=false, --nojournal, --slowms, 1000, --setParameter, failIndexKeyTooLong=false, --setParameter, recoverShardingState=false, --setParameter, diagnosticDataCollectionEnabled=false, --storageEngine, wiredTiger, --wiredTigerCacheSizeGB, 2, --upgrade]` Code: `-1073741515` StdOut: StdErr:  
      com.xgen.svc.brs.util.MongoManager$MongoManagerStartException.badExitCode(MongoManager.java:203)
      

      The solution to this issue is to install the Visual C++ Redistributable Packages on the backup daemon server. The package can be downloaded at the following link: https://www.microsoft.com/en-us/download/details.aspx?id=40784

      It may be a good idea to include this information in our documentation to make this issue more visible to our customers.

      Attachments

        Activity

          People

            tony.sansone@mongodb.com Anthony Sansone (Inactive)
            ross.cantillon@mongodb.com Ross Cantillon (Inactive)
            Votes:
            1 Vote for this issue
            Watchers:
            3 Start watching this issue

            Dates

              Created:
              Updated:
              Resolved:
              7 years, 36 weeks, 1 day ago