Error connecting to the DB

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    • Type: Bug
    • Resolution: Incomplete
    • Priority: Major - P3
    • No version
    • Affects Version/s: None
    • Component/s: None
    • Environment:
      OS: Mac OS 26.2
      node.js / npm versions: -
      Additional info: Using Mongo Compass last update
    • Not Needed
    • None
    • Developer Tools

      Problem Statement/Rationale

      Sometimes my compass client connects to the DB but most of the time it does not. This means the connection string is ok.

      I usually get left corner notification:
      getaddrinfo ENOTFOUND .......

      When I try in the console: 
      nslookup ......(connection string)

      The DB is always up and working for the app, so its not that case.

      I am using a VPN, and this setup worked perfect before, for 1-2 months it started doing this.

      I need to connect multiple times, maybe restart the computer and sometimes it randomly connects and works.

      Please be sure to attach relevant logs with any sensitive data redacted.
      How to retrieve logs for: Compass; Shell

      Steps to Reproduce

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      Expected Results

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      Actual Results

      What do you observe is happening?

      Additional Notes

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            Assignee:
            Unassigned
            Reporter:
            Andrei Zanoaga
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              Created:
              Updated:
              Resolved: