Problem Statement/Rationale

I had an issue with the billing, I missed the emails that my payment method failed... when I tried logging on to the account to update payment method, I updated managed to updated it. I wanted to click retry to process the missed payments and got logged out of my account and blocked once I updated card.

This is very important for me and please I will really need your help to resolve it today by EOD Friday. We are working in a prod env with live paying users, this will really disrupt our operations and service.