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  1. Compass
  2. COMPASS-3017

Customer is stuck in the 'Loading Navigation' screen within Compass

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Details

    • Icon: Bug Bug
    • Resolution: Fixed
    • Icon: Critical - P2 Critical - P2
    • 1.17.0
    • None
    • Connectivity
    • None
    • Iteration Sriracha, Iteration Unagi

    Description

      From HELP:

      The customer has a M0 cluster [staging] that he is unable to connect to the Atlas cluster and stuck in `Loading Navigation`.

      From the provided screenshot, there is no observable error shown in the console. However, there are issues when connecting to the cluster, and it is unusual the Replica Set is marked as `2 nodes` in the progress.

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            durran.jordan@mongodb.com Durran Jordan
            craig.homa@mongodb.com Craig Homa
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            Dates

              Created:
              Updated:
              Resolved: