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  1. Compass
  2. COMPASS-3017

Customer is stuck in the 'Loading Navigation' screen within Compass

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    • Type: Icon: Bug Bug
    • Resolution: Fixed
    • Priority: Icon: Critical - P2 Critical - P2
    • 1.17.0
    • Affects Version/s: None
    • Component/s: Connectivity
    • Labels:
      None
    • Iteration Sriracha, Iteration Unagi

      From HELP:

      The customer has a M0 cluster [staging] that he is unable to connect to the Atlas cluster and stuck in `Loading Navigation`.

      From the provided screenshot, there is no observable error shown in the console. However, there are issues when connecting to the cluster, and it is unusual the Replica Set is marked as `2 nodes` in the progress.

        1. Screenshot_2018-07-20_18-21-41.png
          Screenshot_2018-07-20_18-21-41.png
          111 kB

            Assignee:
            durran.jordan@mongodb.com Durran Jordan
            Reporter:
            craig.homa@mongodb.com Craig Homa
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              Created:
              Updated:
              Resolved: