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  1. Compass
  2. COMPASS-5263

Compass Intercom seems disabled

    • Type: Icon: Bug Bug
    • Resolution: Works as Designed
    • Priority: Icon: Minor - P4 Minor - P4
    • No version
    • Affects Version/s: 1.23.0, 1.28.4
    • Component/s: Intercom
    • None
    • Environment:
      macOS 10.14.5
    • Not Needed

      Problem Statement/Rationale

      What is going wrong? What action would you like the Engineering team to take?

      Enabled Help>Privacy Settings>Enable Product Feedback Tool, which is Intercom. Did not see the Intercom bubble appear. I have not seen any customer concern in a case yet.

      If this is a permanent change, then remove the "Enable Product Feedback Tool" option from the menu.

      Steps to Reproduce

      How could an engineer replicate the issue you’re reporting?

      Run Compass 1.28.4 and open Help>Privacy Settings

      Expected Results

      What do you expect to happen?

      Intercom bubble in lower right hand corner if it is enabled.

      Mention of its removal in Release Notes.

      Actual Results

      What do you observe is happening?

      No appearance of the Intercom bubble.

      Additional Notes

      Any additional information that may be useful to include.

            Assignee:
            Unassigned Unassigned
            Reporter:
            felicia.hsieh@mongodb.com Felicia Hsieh
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            Watchers:
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              Created:
              Updated:
              Resolved: