Problem Statement/Rationale

What is going wrong? What action would you like the Engineering team to take?

Connection is not successful to Atlas cluster with standard connection string. Investigate why connection is not successful.

There is an unexpected Hadron Plugin loading attempt in the log.

{"t":{"$date":"2022-09-20T15:54:59.980Z"},"s":"I","c":"COMPASS-PLUGINS","id":1001000141,"ctx":"Hadron Plugin Manager","msg":"Loading plugins from path /Users/katxxxx/.mongodb/compass/plugins"}
{"t":{"$date":"2022-09-20T15:55:00.037Z"},"s":"W","c":"COMPASS-PLUGINS","id":1001000142,"ctx":"Hadron Plugin Manager","msg":"Failed to load plugins","attr":{"path":"/Users/katxxxx/.mongodb/compass/plugins","message":"ENOENT: no such file or directory, scandir '/Users/katxxxx/.mongodb/compass/plugins'"}}

Please be sure to attach relevant logs with any sensitive data redacted.

Steps to Reproduce

How could an engineer replicate the issue you’re reporting?
Connect to an Atlas cluster from Windows.

Expected Results

What do you expect to happen?

Connection to be successful.

Actual Results

What do you observe is happening?

"Server selection timed out after 30000 ms" error

Additional Notes

Any additional information that may be useful to include.

Possible Citrix environment