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  1. Compass
  2. COMPASS-6771

Standalone executable 1.36.3 does not run on Windows 7

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Details

    • Icon: Bug Bug
    • Resolution: Won't Fix
    • Icon: Minor - P4 Minor - P4
    • No version
    • 1.36.3
    • Build
    • None
    • OS: Windows 7
      node.js / npm versions: N/A
      Additional info: N/A
    • Not Needed

    Description

      Problem Statement/Rationale

      What is going wrong? What action would you like the Engineering team to take?

      Please be sure to attach relevant logs with any sensitive data redacted.
      How to retrieve logs for: Compass; Shell

      Steps to Reproduce

      Download the installer file "mongodb-compass-1.36.3-win32-x64.exe" (MD5: f6581f412a64ec2ffe9072cdbd01a628) from https://www.mongodb.com/try/download/compass .

      Expected Results

      Program runs.  Note that the Platform for this download is identified as "Windows 64-bit (7+)".

      Actual Results

      Dialog pops up with error: "Entry Point Not Found / The procedure entry point SetDefaultDllDirectories could not be located in the dynamic link library KERNEL32.dll."

      Additional Notes

      Setting priority as "Minor" because the MSI installer, file "mongodb-compass-1.36.3-win32-x64.msi" (MD5: a12605922b434687e7d9e23d3c8a73a4), downloaded from the same page, runs to completion and installs a version of Compass that opens and connects to a database.

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            Unassigned Unassigned
            davidl@lmert.com David Lambert
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            Dates

              Created:
              Updated:
              Resolved: